Why should a hotel impart hospitality elearning?
Hospitality Elearning has become a must for hotels and restaurants. This kind of elearning can help hotels earn a lot of revenue. For example, the most prominent example of this is a change in employees’ behavior toward the guests. The hotel employees can be taught how to increase bookings while talking to interested prospects on the phone.
This can increase the probability that the customer will book because he is addressed by his name throughout his phone conversation with the hotel staff. The hotel staff has been trained to collect all his information right away, like the booking dates, the occupancy, etc.
These are the notable advantages of hospitality elearning:
Improves guests retention rates:
Hospitality e-learning is done on a large scale by the best hotels in the world.
These hotels have lesser staff attrition rates because employees have been given the best training. The employees also feel happy with their jobs and are motivated to perform better.
Clients can understand when the hotel staff has been trained or not. It is because they are treated better. The clients like to give repeat business to customers when its staff has been trained. The satisfaction of the guests also increases by 5-7% which is the reason for them coming back again. It has been found in a survey that when the staff is well trained, the revenues of the hotel are enhanced by 5%.
Hospitality elearning provides soft skills training:
In the hospitality industry, soft skills are the most required skill. Without such skills, it’s tough to handle international customers.
Employees with better hospitality elearning can ensure that their behavior is suited to offer guests a memorable experience.
The hospitality employees can ensure that the guests are completely satisfied with their stay in the hotel. It’s because guests today require a wholesome experience, much like staying at home. So, hotel staff who has been trained in Emotional quotient skills can fulfill the needs of the guests better. The key skills of emotional quotient training are skills training such as resilience, critical thinking, and better stress response.
Dealing with stressful situations:
Although there is no way to measure the emotional intelligence(EQ) of a prospective employee, such tests can indeed be implemented for employees. It’s because hotel employers believe that employees with higher EQ are good leaders.
For example, EQ training is useful for hotel employees when they have to deal with customers who are asking for more alcohol.
There are also problems caused when tourists face any medical emergency. Employees who have EQ can handle the same situation without getting perturbed or panicky.
Employees who have received hospitality e-learning can be made aware of the culture of tourists. They can be taught how to take customers to the beautiful spots in the country.
Hospitality elearning helps in dealing with international tourists:
The most inevitable advantage of elearning is that the employees from different parts of the world can be trained. There might be some employees who don’t understand English but understand the language of the guests. So, it’s better to have a multilingual hospitality e-learning course for such employees.
International hotel chains have branches all over the world and they can’t train all their staff because of location issues.
The answer to this problem is a multilingual cloud-based hospitality LMS which can be viewed at any time. With face-to-face training, new hotel employees have to be relocated to another place for training, which isn’t the case with elearning.