Why is telecommunications elearning important for telecom companies?
Telecommunications e-learning is important for companies so that you can deliver training to employees. It’s because store operators manage customers, so telecommunications e-learning can have a direct bearing on the kind of customer service.
The staff can be happy when telecommunications e-learning has been implemented because every year a telecom company brings so many plans into the market, that it’s tough to remember all the information.
Why can’t telecommunication companies impart conventional training? It is because once the store operators are not on the field, i.e. in stores, how will they sell products. If you take them away from stores, you are simply reducing sales.
Apart from training SIM card store operators, telecommunications elearning can also be used for training call center operators who must know how to sell prepaid connections.
Also, with the availability of so many communication apps such as WhatsApp which are reliant on mobile data, there has been a surge of opportunities for the telecom industry. Every mobile app requires the use of mobile data, hence companies providing the fastest network succeed in winning customers as compared to others. But all these benefits why a telecom company is better than others can only be explained by a retail store operator when he has received telecommunications elearning.
The business of these companies has even increased more when the customers have started using personalized mobile data plans to access official computer networks due to lockdown. Digitalization of office communication through apps such as Microsoft Teams and Zoom has happened for which network connectivity on PCs and mobile phones is crucial.
Impact of the pandemic on telecom companies
A lot of new opportunities have opened up for the telecom industry due to the ban on international travel imposed by the US. So, all the gaps in face-to-face communication will be fulfilled through the use of mobiles. There has been an increased use of mobile phones, and all the limits on mobile data consumption have been lifted. Due to this, the telecom companies might not be able to provide the same network availability to all the customers.
Apart from the impact on the customer front, the telecommunications industry has also been affected by the pandemic. Hence, such workers must be given telecommunications elearning because they have to work remotely now. They have to make sales on phone due to which training can’t be ignored. If such front-line employees can’t be allowed to work from their homes, they should be given enough guidelines to prevent exposure to Covid-19 because they come into touch with customers regularly.
As a result, the telecommunications industry has to assess which employees can work remotely and which cant.
If the companies think that it’s going to impact productivity by making the front-line staff work online, then there should be Covid risk reduction guidelines given to them. However, the telecom retail stores have been shut down due to lockdown regulations, due to which such companies have to conduct sales through call centers. Therefore, adequate training is needed for call center employees to maintain the sales volume. But, telecom companies can deal with the huge incoming call volume in call centers and address such customers beforehand that they are likely to face some service disruption to cooperate. Such companies can also delay their fee schedules because due to heightened customer demand service disruptions are caused. For example, companies can stop imposing late penalties on customers of postpaid plans to compensate for service disruptions.
Since retail operations are only conducted through call centers now, the telecom companies should supervise how their call centers are performing by setting up a command center. They can also instruct the call center employees through telecommunications e-learning on how to conduct sales.