How can telecom e-learning help face the growing demand in this sector in India?
There has been a huge growth in the telecommunication industry in the last decade in India. This has been quite encouraging for this sector, but with such changes, responsibilities have increased also. It’s because these telecom giants are now coping with increased business. They have to train so many employees working all over the world because due to social distancing, the customers want to get their phones recharged on a call.
The telecom industry has evolved its services over some time. Now, even for a post-paid connection, you can have a sales executive visit your home and inform you about all the plans.
However, the biggest reason why telecom e-learning has gained popularity is because of the sheer size of the workforce of such companies due to which classroom training isn’t feasible.
E-learning is for different employees in the telecom industry
E-learning can also be targeted to cater to the needs of the personnel of different departments. For example, the telecom industry needs to train the sales force on how they can explain the various technologies to customers. Such companies also provide corporate network connections and the higher-level sales executives need to be trained in them also.
Why is there a need for Telecom e-learning in India?
- Work from home culture:
The telecommunication services have got a boost because access to the internet has increased. After all, children are studying from home and even office work is happening from abodes now. Every telecom company in India is now using e-learning to train its employees. These kinds of telecom e-learning programs in India include asynchronous programs for the employees and even webinars. Such telecommunications e-learning is also available in multiple languages so that different employees can use it. Reliance is providing such e-learning to its employees and distributors so that they don’t have any issues in selling the products.
- The largest consumer base of the wireless and landline phone industry:
The wireless consumer base has seen a large boom in the last couple of years, especially in the rural sector, where people were dependent on wired/landline connections. Telecom e-learning is also needed because the mobile phone subscriber base in the villages has now increased to 59.48% all due to the efforts of sales executives. Now, out of all the telephone subscribers in cities and villages, the users of mobile phones are 98.1%. Hence, the accessibility of cell phones has increased, and right now India has the highest number of mobile phone owners at 650 million and 300 million smartphone users in 2020 after China. So, right now, 54% of mobile phone owners consist of those with smartphones.
This is all due to the increase in the incomes of an average citizen and such high ownership of cell phones will further contribute to the growth in GDP.
Such high purchases of cell phones can be attributed to the liberal policies of the Indian government. The government plans to attract more people to use DSEs for internet access as per India’s National Digital Communications Policy 2018. The government aims to provide an internet connection to every citizen at50 megabits per second by 2022. That is why for a network operator, it’s easy to gain entry into the Indian market. Also, FDI (foreign direct investment)is allowed in this sector which has made such a high-growth rate possible. The Indian government plans on getting huge investments from foreign companies equivalent to US$ 100 billion in this sector by 2022.
Hence, there is a decline in cell phone costs due to so many players in the market and deductions in the tariff rates. The second-highest number of app downloads happens in India due to increased connectivity. So, a very less percentage of users are now using landline connections (1.9%). If we take the total figure of telephone (cell phones and landlines) users in India, it is the second-largest in the world at 1.2 billion. That’s why telecom e-learning is now necessary due to such an increased consumer figure.
Consequently, there is also increased employment in the telecom call centers dealing with the various networks which has made this sector one of the most massive sources of employment. That’s why telecom e-learning is crucial to train recruits about the nuances of working in this industry.