software training

What are the best ways to design software training?

The eLearning has made its mark in the world today. However, knowledge retention should be the main aim of eLearning because if that does not happen, there is no use. Why does knowledge retention not happen in eLearning?

What is wrong software training?

Miller has specified how much knowledge can be there in a person’s brain at a single time. But not all those seven things created in the mind are equally remembered. Some things are remembered more easily.

For that, the eLearning content creation companies must use videos and infographics. Such companies mustn’t use text to explain every matter but rely on interactive material to better retain certain things.

The most typical example of wrong learning is trying to teach software to your employees. The workers can’t mug up all the steps of how to carry out a certain process in software.

However, companies have to understand that although software is an integral part of every company process, the employees can’t be expected to learn every step. It’s not only impossible, but it also has no major effects on the company when the employees can Google software steps and carry on with daily tasks.

In fact, the employees should be taught soft skills that are more important. For example, employees who are in sales should be taught how to canvass the customers to buy more products or related products.

Effects of wrong software training:

When a company has not properly imparted software training, it can lead to many negative effects. There won’t be an expected ROI and all the software costs would be wasted. It’s because the employees don’t understand the software and can’t use it fully.

How to properly teach the software?

The company must know the software flows for all the employees. This helps them understand which users will use which features of the software. It’s better to design the training accordingly for such users.

  • Remove their fears

So, how can companies make software training easier for employees? First of all, the trainees must be encouraged to participate in training. Their fears regarding the new software must be eradicated. Those kinds of people in the company are not at all happy with change. They are just complacent with the current situation. They hate to ask questions when they have doubts about learning software. So, it’s better that such resistant people are asked questions about their fear of change and then pacified to adopt the new software.

  • Training should be role based

Since explaining each and every software feature to the user is cumbersome and results in cognitive overload, it’s better to refrain from it. Instead, only those features that are complicated in nature and can’t be figured out on their own should be explained to the user. The user might find these features tough to use and commit errors, leading to wrong operations.

Also, some roles require the user to only know certain features that are a part of their daily work and hence should be focused on. Extra features a certain employee will never use should not be focused.

  • Explain the software through articles:

Also, software features can be discussed in articles or documentation for those users who like to go into depth. Such articles save those users who are not interested in knowing in depth about all the features.

  • Use screencasts instead of videos:

The best way for software training is to use images instead of videos.

Videos are tough to edit when there is a change in the software processes. But images are not so hard to edit. You have to screen capture a certain image that has changed. When the user wants to revise his knowledge of the software, he finds it easy to come back to a certain set of images rather than rewinding and watching the video.

These are some steps for screencast videos;

  • Include a table of contents: Firstly, there should be a table of contents so that the users know which page to check for which information.
  • Use less text: The text on the screenshot should be less than the length, as much as equal to 10 words or fewer. A box should be used to highlight the correct portion of the screenshot. 
  • Include all screenshots: Don’t skip any screenshots because the users might get confused.

The eLearning vendors have to work hard to get the process right. They must ensure that in software training, the process is indicated in the software itself so that users can check it carefully. They can be given screenshots of the software processes in the help row itself.

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