quality assurance

What is quality assurance in e-learning?

E-learning is an important requirement of our times. Therefore, it needs to be done carefully. Quality assurance needs to be done precisely so that there are no mistakes in the end product. For an e-learning vendor, quality assurance is pivotal to how his course is going to be perceived by learners. 

The entire team of the e-learning vendor should devote perfect attention to quality assurance so that learners don’t find any mistakes. There is a seat time for every course, time which is spent in preparing a course. The time spent reviewing the course should be twice this time. 

The quality assurance process has to be completed in consecutive rounds.

It can’t be all completed at once. The first round should include checking for colors, and text styles whether they are as per the brand’s requirements. In the second round, assess whether the course has the proper functionality. In the last round, check whether the text content is free from all the errors or not. 

  • Navigation in the course:

The most pivotal thing is the quality of a course. You should check every link in the course to see whether they are working perfectly or if there is an error 404. Also, they should be directed to the correct resource. The quizzes should be working perfectly fine, with the learners getting the right score for every wrong or correct answer given by them. The feedback should also be displayed well on time with every wrong answer given by the learner, or he should be directed to the next screen when the answer is right. Hence, the job of a reviewer is to see whether the components of a course are working as per the storyboard. There should be objects aptly aligned in the course and every slide should look perfect, for example the bullets should be correctly aligned. 

  • No grammatical errors in the content:

There is always content included in the course. A major part of quality assurance is to check whether there are any errors included in the course. When the text is displayed in the course, it should not have any spelling or grammatical errors.

Also, the speech of the course must match with the displayed text. This text-to-speech feature is important so that visually impaired people can hear the course content. As per section 508, the course has to be accessible to everybody. 

The staff of the eLearning vendor has to be taught about such quality assurance changes. The reviewers should ensure that the changes are as descriptive as possible. For example, if slide numbers are not included, the reviewers should describe whether the slide numbers should be included, which side of the slide, and which font and font size are to be used. Once these things are clear, there is no ambiguity in the slide numbers. If any vagueness is there, more problems can arise as the developer has to resolve his doubts with the reviewer. 

  • Need for a final decision-maker:

Reviewers can have conflicts among themselves about what changes are final. It can happen that one reviewer does not agree on one change, and another reviewer on another. There should be a final reviewer who should be the decision maker in this case. 

All the reviewers should be on the same page regarding the changes required. So, the edited version should be shared through Google Docs

  • Use of a checklist for reviewing:

Before the reviewing process starts, a checklist should be used. This is important for seeing whether all the changes are carried out. This checklist should contain what kind of things should be checked in a slide, one after the other.

Apart from slide-by-slide checking, it’s also important to see whether the content of the slides confirms the learning objectives. When it does not, designing the slides proves to be a waste of time. (Quality assurance)QA consists of processes aimed at checking that the instructional design content has all the pedagogical elements present such as tests and other elements such as animation in the chapters. 

Final word

Quality assurance is a one-time process, but some problems can also arise when the course is given to the stakeholder, i.e., the learners. Hence, their feedback should also be taken before the course is finalized. There can be problems with the course which are shown in the learner analytics because if they are taking too much time, this implies there is scope for improvement. Sometimes, there also can be alterations required in the course, due to which the course materials have to be changed for it to be pertinent. 

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