Banking training


Get an inside look at the wide range of our work – including financial accounting and compliance training tutorials.

Why is Banking Training vital?

Due to digitalization, employees need training to implement the system software for faster functioning.

Over the years, banking training has become vital for these organizations. When banking employees are trained, they also get an in-depth understanding of their role in the banking system and how it can be done in a better way.

Banking training helps clerical staff solve customer queries expediently, ensuring that they can get their data on time. When the customer is put on hold for longer, he gets frustrated and can abandon the call. If the staff has not been trained, the call waiting time can be high, ensuring that the customers switch to another financial organization.

But, with proper banking training, this only sometimes happens because the customer service agent is adept at handling the banking software.

Customer-facing employees resolve even a debit card error through automated systems. Moreover, loan origination is also taking place online with the banks using the services of professional credit rating agencies.

Our banking training modules ensure that the employees can handle the new ways in which these organizations are functioning now.

These days, customers apply for a loan on the bank’s website and don’t need to come to the bank to sign documents because digital signatures can be done. The entire banking process has become customer-centric, so customers don’t need to wait for longer durations for their mortgage loans to be approved.

There is no need for banking employees to call credit rating agencies to decide about a customer’s loan application. Banks use loan origination software for the automated underwriting, which checks whether the applicant is eligible for a loan. Hence, the entire process is digitalized now, with customers uploading their documents and those getting evaluated by a third-party agency.

Strong background check needed in mortgage lending:

Banking Training needs to focus on mortgage compliance lending also. The banks need to collect detailed information from a lender so that in the future he can repay the loan on time.

In this case, banking officers must check the applicant for all details such as the credit history, the wages in the current job, overtime and commission payments. If the applicant already has some current loans like car loans, alimony, or child support payments, the bank should also get information about them. The foremost thing about a bank granting such a loan is that it should have complete knowledge about the future sales price of the house. It’s because if it does not have it, it might have trouble recovering the amount of the loan in the future.

The foreclosure is not a happy ending for the bank because the housing cost can go down by the time the bank puts it up for sale. That’s why; the employment history of a loan applicant must be checked to avoid the possibility of foreclosure.

A borrower skips his loan payments because he might have lost his job or separated from his spouse, which involves litigation costs apart from alimony payments. Thus, any possibilities of changes in a borrower’s financial circumstances must be ascertained before providing any mortgage loan to him.

A loan is considered to be in default if the borrower delays his loan payments for a period of 90 days.

Urgency of knowing antimoney laundering laws:

Due to recent antimoney laundering laws, banking training has become helpful for such organizations. This happens when the bank personnel have no clue about who has come to open an account with the bank. But if the personnel have been trained about anti-money laundering laws, they know whom to allow opening an account with the bank.

The BSA (Banking Secrecy Act)has been formulated by the US financial system so that banks can have transparency in their operations. This act ensures that no one can deposit funds generated through criminal activities in a bank. The bank should also determine how the owner of the bank wants to use the account and where he will transfer funds through it.

As per this law, the US private banks covered by this act must ensure who is opening a bank account and if he is a foreign political leader or holds a political position in his country. In case the latter condition is true, the banks need to ensure that appropriate investigation is done about the source of funds whether they have not been obtained through corruption, including bribes.

The bank authorities must ensure the origin of the funds deposited by any person into an account. Banks can face serious penalties if they are oblivious to all these things. The banks must also have a proper customer identification program to get the taxpayer identification number of every US Citizen before allowing him or her to open an account. If a non-US citizen opens the account; the bank must obtain relevant documents such as the PAN card.

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