Category: Blogpost

24 Jun 2024
AI training

Why is AI training useful?

Artificial intelligence is changing the way the world is functioning. Today, artificial intelligence (AI) is used in every organization. Even degree-holding employees need to learn AI to do simple tasks in the company. But why do employees have to learn AI? A lot of employees, almost 50% want their companies to impart training in AI.

Companies are under a lot of duress when providing AI training to employees.

The following are the benefits of using AI in a company:

  • Do mundane tasks:

Artificial intelligence is needed to solve the complicated issues. They can provide answers on how to simplify supply chains. With the help of AI, human beings can solve many pestering problems. It’s because AI can be used to evaluate colossal amounts of data. AI can be used to assess every option in a supply chain easily and quickly. AI helps in automation. For example, robotic process automation uses bots to solve easy tasks like data entry because it contains rules-based programs. But when used with AI, it also has an enhanced capability to do tasks that require decision-making.

  • Predictive analytics:

AI can also forecast, considering historical data. Therefore, it can predict when certain actions should be taken, such as maintenance of machines, and control of inventories, meaning when the inventory is going to finish based on sales pattern and hence should be replenished.

For example, it can be used to write, which ensures that human beings can be alleviated from such burdens. They can devote their energies to more innovative tasks. AI helps in automation because it has the power to see the future more than human beings. It’s because AI can use predictive analytics to make better decisions than human beings. Hence, employees should receive AI training.

  • Natural language processing:

AI can also be used for natural language processing, a very useful attribute of this technology. Due to this characteristic, AI chatbots are now used to answer and help customers. It ensures it substitutes human beings who can’t be always available. AI can understand the questions posed by customers due to natural language processing and answer them due to certain keywords in questions.

AI is helping businesses shape their future. But it can’t understand human emotions. This quality is necessary for managing people and providing customer service. If a company continues to ignore soft skills training, then the business could suffer in terms of lack of customer and employee satisfaction. Therefore, an organization has to provide both soft and technical skills training.

How can a company implement AI?

  • Find use cases:

There are certain processes in every business unit to which a company should devote its energy. Some tasks are repetitive and can be done by machines too. But organizations must see to it that every task can’t be automated. Hence, employee feedback should be taken regarding which tasks should be automated and which not. Businesses are applying AI to make their decisions, but somewhere, this eagerness is slowed down by a lack of confidence in AI by non-tech companies.

There can be specific use cases whether AI should be used or not. This technology can be used to make very complex decisions. For example, AI can help organizations in deciding whether a certain source should be used for buying. Such decisions have to be taken by supply change managers and can be used by companies to provide time to frontline employees. For this, employees should be given AI training. However, companies that don’t train their employees have less efficiency and less employee productivity.

  • Find enthusiastic employees:

Companies require employees who know how to implement this technology.

A company, when preparing its employees for AI, should explain to them how adopting this technology will change their professional lives. There are some people in every business unit who are ready to adapt to a new technology faster than others. Such people should be recognized and asked to encourage their peers to acknowledge the automation processes. They can also be asked to detect the procedures that can be automated in their business unit on a long-term business.

How can AI be used in every industry?

  • Retail:

 A lot of tasks can be streamlined with AI. For example, stocking is an important task. AI can check the sale of products, and when a product is over, it can let employees know about it. It mitigates guesswork so that employees know which items should be kept ahead in the merchandising display. It’s because some items sell more quickly than others. When AI can streamline the merchandising tasks for the employees, they can put their attention to the clients in shops.

  • Healthcare:

AI can also help the frontline workers in the healthcare industry. This is because they handle the routine tasks, making sure employees can focus their energies on taking care of patients. They can check whether the doctors are doing their jobs correctly, i.e., whether the diagnostic jobs have been done accurately. They can also analyze large volumes of data for the doctor. If employees have a problem with it, AI can even answer that and make sure that work happens smoothly. Sometimes employees are not familiar with a foreign language, but AI can produce discharge receipts in every language to help them.

The AI can be pretty useful in the insurance industry. It can help in solving simpler claims. It’s because AI can help them store any interaction data in a database so that employees can use it when required. When the AI stores all the data, the customer service representatives find it easier to talk to the customers based on prior interactions.

  • Hospitality:

AI can help in the hospitality industry also. It can ensure that the guests have the best experience possible because it recommends rooms for them based on their previous history. It can also write responses to guest reviews on websites so that employees don’t waste time.

So, AI training today is useful for every industry.

17 Jun 2024
LMS

Why is an LMS so necessary for a company?

Companies these days need the LMS to impart training. Whenever a company thinks of changing to a new LMS, it must be aware of its benefits. The LMS provides a centralized location for a company to store its documents. The employees don’t waste much time looking for the right tutorials for procedures. When the company has LMS, employees benefit from it because they can access it 24/7 on a mobile phone. Since they can download the material, they can browse it without an internet connection. These are the benefits of having an LMS in a company:

  • Automatic mailing:

Automatic email sending is a useful characteristic of an LMS because an HR can’t send emails to all employees if the company has a large workforce. An LMS reduces the manual work for HR, so he just has to mark the events in the LMS’s built-in calendar to schedule event emails like birthdays or submission of an assignment.

Because once the employees have been categorized into groups, they can be sent relevant emails. For example, HR does not need to send welcome emails to freshers manually.

It’s a useful quality of an LMS in that it can send automatic emails once meetings are scheduled.

It’s necessary for employees who can benefit from online meetings. The LMS notifies the employees about everything, such as the deadline for assignments for employees from a certain department.

  • Upskilling of employees:

With the world progressing at such a fast pace, the employees don’t want to be left behind and want to upgrade their skills at any cost. Hence, when a company invests in their professional development, they feel loyal to the company because it’s investing in them. Pursuing such courses also makes them confident in doing their jobs. A company can upload a plethora of courses on the LMS related to soft skills, leadership, and public speaking skills. All these courses ensure that the employees can unleash a new side to their personalities in the company. When the need arises, employees can enrol themselves in any course of their choice.

  • Variety of content:

Employees also benefit from an LMS because it has interactive courses uploaded. An LMS can now have any content uploaded, like video lectures, presentations, and podcasts. It becomes easier for the learners to learn in any format they find feasible. When the learners have so many methods of learning before them, they can get the best of training. There is also a feedback mechanism included in an LMS, through which they can ask the instructors about a relevant topic if they find it confusing. If they see a course to be excellent, they can also add stars and comments in the course feedback to their liking. This way, an instructor knows how he can improve the course. An LMS also has scope for gaming templates, which ensures that the learners have maximum engagement when they have the possibility of winning a badge.

  • Progress tracking:

LMS helps in tracking the progress of a learner, whether he is completing the modules or not. If the training managers don’t have any LMS, they can’t change the modules based on the response. Also, it’s important to gauge whether the learners have completed a certain module because it’s mandatory to do so as per the compliance training regulations. But without an LMS, you can’t check the learner’s pace whether he has finished browsing a module or not, and this can cause compliance-related problems when the audit is done, and evidence is required that the module was studied.

LMSs offer reports about the progress of the employees, how much time they have taken to study the course, and whether they have been able to finish the assignment or not. If employees are spending more time finishing a quiz, this means that it needs improvement. An LMS has a complete record of an employee’s certificates, so you can show them to the compliance audit authorities if the need arises. Also, if an employee’s certificate needs renewal because a course is no longer valid, he will have to pursue a new course. A company can track how many employees have compliance training certificates completely so that those who lack them can be helped in the course. When an LMS administrator gets insight into the way the learners are using the content, the company can get an estimate of the ROI on the LMS. They can also make decisions about the future, whether to invest more money or not. Moreover, if learners are unable to clear assessments and find problems with the content, it implies the managers have underestimated their skill gaps.

  • Quick learning:

Social learning is also possible through an LMS. This implies that the learners can discuss their problems with the trainer through discussion forums, which can be added to an LMS. They can also talk to their colleagues about problems they are facing in a topic. When they get the correct response to their issues from either colleagues/trainers, they not only get respite from their problems but also learn in a better way. The LMS has the biggest advantage in that it does not require learners to travel to the place of training and the company to arrange accommodation for them. More employees can also be added to the LMS, by enrolling them for it, rather than them traveling to get training.

Conclusion:

An LMS is an inevitable tool for imparting training. It can be used for onboarding when employees are trained in company culture. It can also be used to upskill employees. It is used for compliance training so that employees are trained in new rules.

07 Jun 2024
sales training

How can sales be eased with a CRM?

Sales training is an essential component of every company’s strategy today. The CRM contains integrated information about a customer that has been collected from the website contact forms and social media marketing. Hence, the sales teams have all the knowledge about the customers and don’t have any trouble dealing with them. Once the customers’ email ID is entered into the CRM, it can be used to send emails to them. The marketing process gets automated because CRMs can be integrated with mass emailing platforms.  CRM has three types: operational, collaborative, and analytical.

  • Operational CRMs:

Operational CRMs are used for sales automation. Hence, sales training must teach how to use them.

This CRM is used to handle day-to-day tasks done by the sales force. These tasks include marketing, i.e., getting in touch with prospective customers. Even customer service operations, including handling complaints, are stored in the CRM.  Sales automation is used to reduce human manual labor.

Whenever a deal is signed between a company and its customer, sales automation ensures that all the details of the invoice are stored in the customer’s records. Also, such a CRM helps in workflow automation, which implies that they are done if quotes need to be sent to the customer to make sales. This kind of data recording, when it is done automatically, helps in sales because human tasks are reduced, and they can focus on canvassing customers.  The sales reps spend very little time selling; the rest of their time is spent doing data entry jobs, which implies putting data into the CRM.

This kind of customer relationship management software is important for sales automation because it organizes all the information related to a deal. The CRM modifies the data per the new information, like when you meet with the customer, the latest prices, and any changed contact records. This kind of software also integrates data into different types of software so that the sales rep doesn’t face any problems. It’s also helpful because if the information is changed in one software, it gets changed in all the others, too. No information is missed when being updated across all platforms.

CRM also helps analyze sales calls with the help of AI and can aid managers in taking further steps. Since the data is automatically stored in the CRM, it helps the sales leaders predict how much sales will happen. Such forecasts help present figures to the senior management in reviews. Sales leaders also benefit from accurate sales data.

  • Collaborative CRMs:

Collaborative CRMs are used for other purposes, which involve customer information given to different departments, including Operations. Since a CRM is all about sales, a collaborative CRM also helps a company in increasing communication with vendors. It can place orders on time when goods are short in supply. 

Collaborative CRMs are used for storing documents related to a customer, like invoices, etc. When the sales force gets into trouble with customers, such documents can be used for tackling such issues with them.

Since all the customer documents are stored in one place, they can be used to manage customers irrespective of the medium used, whether email or phone. Collaborative CRMs are used to chat with the members of the sales force. They can also assign various tasks to the leads, like talking to them on the phone to sales force members.

It helps a salesperson to a large extent. Interaction tracking is an essential feature of collaborative CRMs. It can help companies store customer interaction through phone, chat messengers, or emails. This CRM can also help in composing sales pitches. This happens because it stores all the keywords used in a conversation between a sales rep and a customer. When the managers set some characteristics in the CRM that must be checked, it is done, like which keywords indicate that a customer has an objection to the price of an item such as expensive. Future customers might even use keywords such as mentioning a competitor’s name, which must be considered. Consequently, the CRM analyzes and writes the consecutive sales pitch accordingly.

  • Analytical CRMs:

Such analytical CRMs can also judge a company’s marketing efforts.  The analytical CRMs give the marketing team insight into which good leads are and which can be reversed. When the managers have all the information about the leads, they can make decisions accordingly.

Analytical CRMs are very useful for checking whether a company’s marketing campaigns are working. Sometimes, the campaign might not be as effective as the company thought it would be and may not garner the desired click-through rates. Through the dashboard of such CRMs, companies can check customer behavior and whether they are opening a campaign.

Analytical CRMs assess the customer data collected from the website forms and emails. Hence, this data can be evaluated through such CRMs.Analytical CRMs collate a person’s data in a centralized repository.

When the customers’ data from various sources is in a warehouse, it can be worked upon easily due to sales training.

Analytical CRMs are very useful for an organization. The customers, based on their characteristics, such as income, can be segregated into different profiles. Then, marketing strategies can be created for them. This kind of customer profiling helps create marketing strategies for them.

These CRMs can also predict whether forecasted sales will happen or not. When the trigger has been set by the sales leaders, like a single deal that has not been closed for ten days in the final stage, an alert will be generated that the sales leaders need to intrude into the deal and help close it.

Our CRM training prepares a guy for sales. He can conduct sales expeditiously when the information is stored for him, and a sales pitch is given.

31 May 2024
safety training

What is OSHA-based safety training?

There has been a massive change in the industry now. New rules and regulations have come up for the safety of employees. The employers are also concerned because the OSHA can impose huge fines on them.

But when employers proceed to provide online safety training, they need to be cautious.

There needs to be a special preparation of online training programs in which information for the site needs to be included.

What’s the need for site-specific information?

This site-specific information includes the particular characteristics of the site. These properties can lead to accidents, and hence the safety procedures for a site are very specific. The characteristics of a site decide the hazards present, such as electrical issues, chemical dangers, etc. Hence, according to the dangers present, emergency procedures have to be devised such as evacuation routes and where the safety equipment such as fire extinguishers needs to be placed. This placement has to be done near the areas that are most likely to have a fire breakout. Site-specific information also decides the amount of pathogens and chemicals present in the air, due to which wearing a PPE kit is necessary. If the site-specific information is not taken into consideration, there can be a complete failure of the OSHA-based online safety training. The following things need to be taken into consideration so that the safety training is not a failure.

  • Including assessments:

There must also be the inclusion of assessments to check whether the employees have carefully learned all the instructions taught to them in the safety training. They can show their managers whether they know how to run a machine or if the machine starts showing some problems, how to stop it. Employees can also be given written assessments in the form of MCQs in which they answer what’s the best alternative in a certain emergency. Apart from MCQs, there can also be true/false questions to check the response of employees. When the employer feels that there is a requirement for a more detailed response from the employees to know their reaction in a certain situation, there can be inclusion of a summative assessment in the test. It’s also necessary if, unfortunately, a situation occurs, and employees commit mistakes, and an OSHA audit happens. Such certifications can prove that employers have nothing to do with the accident.

  • Face-to-face training:

Although online training is the best way to teach employees about safety, it must be followed by face-to-face training for employees. It has the benefit that employees can talk with their seniors to resolve any confusion. There can be confusion regarding the steps to be followed when a machine malfunctions. OSHA has laid mandatory regulations that if the employees need direct interaction with the trainer, they should be able to do so through a hotline. An organization can even go further and make the employees go through a fire drill. This can let them know exactly what they need to do when there is a fire breakout. If they can’t douse the fire with the aid of a fire extinguisher, evacuation is the only way possible.

  • Lack of translation:

Some employees might not understand the training provided in English, as they are not familiar with the language. Therefore, if they need to be given translated materials or an interpreter.  Also, some cultures don’t allow employees to be frank. So, if employees are hesitant to ask questions from the trainer, they should be encouraged to resolve their queries. Any confusion among the employees can cause trouble for the company in the form of unwanted accidents.

Some employees might not understand the anecdote shared by the trainer or shown in online safety training because they have never worked in a factory environment before. Therefore, culturally relevant case studies must be used for them.

In fact, for such employees, group discussions are crucial to completely understand the situation so that they are clear about the situation. Since companies are hiring from different cultures now, the performance assessment must be done fairly for different people. Moreover, if the assessments are checked correctly, there is more acceptance of the rules and regulations taught in the online safety training.

  • Slow internet:

Technical issues can also cause a disturbance with OSHA training if the internet connection does not work at an optimum speed. Sometimes, the workers need access to safety training materials to prevent an accident, hence a company can’t afford such an internet connection. The company management must see that there is no server downtime and the internet connection is optimal so that workers can use the material as and when required.

23 May 2024
quality assurance

What is quality assurance in e-learning?

E-learning is an important requirement of our times. Therefore, it needs to be done carefully. Quality assurance needs to be done precisely so that there are no mistakes in the end product. For an e-learning vendor, quality assurance is pivotal to how his course is going to be perceived by learners. 

The entire team of the e-learning vendor should devote perfect attention to quality assurance so that learners don’t find any mistakes. There is a seat time for every course, time which is spent in preparing a course. The time spent reviewing the course should be twice this time. 

The quality assurance process has to be completed in consecutive rounds.

It can’t be all completed at once. The first round should include checking for colors, and text styles whether they are as per the brand’s requirements. In the second round, assess whether the course has the proper functionality. In the last round, check whether the text content is free from all the errors or not. 

  • Navigation in the course:

The most pivotal thing is the quality of a course. You should check every link in the course to see whether they are working perfectly or if there is an error 404. Also, they should be directed to the correct resource. The quizzes should be working perfectly fine, with the learners getting the right score for every wrong or correct answer given by them. The feedback should also be displayed well on time with every wrong answer given by the learner, or he should be directed to the next screen when the answer is right. Hence, the job of a reviewer is to see whether the components of a course are working as per the storyboard. There should be objects aptly aligned in the course and every slide should look perfect, for example the bullets should be correctly aligned. 

  • No grammatical errors in the content:

There is always content included in the course. A major part of quality assurance is to check whether there are any errors included in the course. When the text is displayed in the course, it should not have any spelling or grammatical errors.

Also, the speech of the course must match with the displayed text. This text-to-speech feature is important so that visually impaired people can hear the course content. As per section 508, the course has to be accessible to everybody. 

The staff of the eLearning vendor has to be taught about such quality assurance changes. The reviewers should ensure that the changes are as descriptive as possible. For example, if slide numbers are not included, the reviewers should describe whether the slide numbers should be included, which side of the slide, and which font and font size are to be used. Once these things are clear, there is no ambiguity in the slide numbers. If any vagueness is there, more problems can arise as the developer has to resolve his doubts with the reviewer. 

  • Need for a final decision-maker:

Reviewers can have conflicts among themselves about what changes are final. It can happen that one reviewer does not agree on one change, and another reviewer on another. There should be a final reviewer who should be the decision maker in this case. 

All the reviewers should be on the same page regarding the changes required. So, the edited version should be shared through Google Docs

  • Use of a checklist for reviewing:

Before the reviewing process starts, a checklist should be used. This is important for seeing whether all the changes are carried out. This checklist should contain what kind of things should be checked in a slide, one after the other.

Apart from slide-by-slide checking, it’s also important to see whether the content of the slides confirms the learning objectives. When it does not, designing the slides proves to be a waste of time. (Quality assurance)QA consists of processes aimed at checking that the instructional design content has all the pedagogical elements present such as tests and other elements such as animation in the chapters. 

Final word

Quality assurance is a one-time process, but some problems can also arise when the course is given to the stakeholder, i.e., the learners. Hence, their feedback should also be taken before the course is finalized. There can be problems with the course which are shown in the learner analytics because if they are taking too much time, this implies there is scope for improvement. Sometimes, there also can be alterations required in the course, due to which the course materials have to be changed for it to be pertinent. 

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