Food and Beverages
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Can restaurant training make a difference?
Restaurant training is now significant for such organizations because of the competition they face.
The F&B sector can only survive when it delivers the best quality.The guests must have a unique experience when staying with you.
Without continuous quality, a restaurant or a hotel can’t expect to maintain a regular flow of customers.
When employees are trained in their jobs, they are not dependent on others, ensuring they can be held accountable for their duties. Moreover, when customers choose a restaurant over others, it’s because of the food quality and the ambiance.
The philosophy behind hospitality training is that the staff should know the guests’ needs and meet them. It’s true that when a guest sees that the hotel staff is doing its level best to make him/her have an endearing stay, he/she chooses to repeat his stay.
Hence, hospitality training can also ensure that such organizations provide consistent services across all branches. Every branch of the hotel should portray its brand values.
Furthermore hospitality training must be provided at every location to teach about a hotel’s values. For the maximum retention of such training, the staff should be provided with online training so they can go through the hotel’s cultural values repeatedly. They can watch and rewatch these sessions until they know how to serve the water or decorate the suite for a honeymooning couple.
- Training for disasters
Handling disasters also requires special training because the guests must be left unscathed in such incidents. Any harm caused to them in a natural catastrophe and the restaurant’s reputation is scarred forever. The same safety precautions must be followed while handling accidents, where the guests must get adequate medical attention. When guests have come to stay in a foreign land, they have designated the hosts as responsible for their safety. They are unaware of all the unanticipated problems which can happen there, and the hospitality staff must ensure that they have an agreeable experience. Hence, the staff must know how to deal with any medical emergencies such guests face. They must be trained in first aid, and a doctor must always be within reach.
Large-scale hotels must have established protocols and codes of conduct to handle exigencies. It must be taught because any deviation means irretractable damage to the hotel’s business. These are the reasons why hospitality training is needed:
- Handling trivial problems
Sometimes things can also go wrong on the staff’s part. Two guests may have been given a booking for the same room. The hotel staff needs to take care of this problem in a peaceful manner. The staff must ensure that the matter is resolved without causing any trouble for the guests.
- Diversity Training
It’s also not easy to interact with different people. The hotel staff also needs to display respect towards guests irrespective of the latter’s nationality, color and sexuality. If any arrogant behavior is not corrected in time, it can lead to severe repercussions for the hotel in terms of harassment based lawsuits.
The hotels must ensure that they take continuous feedback from guests. Such feedback lets the management know whether the guests are satisfied with service quality. If the hotel has not received a good rating by the guests, it’s time for hospitality training. The guests can also be asked for suggestions on improving the service. It’s better that such assessment forms contain digital data because they can be used in the future too.
- Training for teamwork
A hotel is part of the service industry. The hotel staff consists of people working in distinct positions, but there needs to be cordiality and teamwork between them. Its entire staff should reflect the values of the hotel. Therefore even staff who do not have a strong education, such as valet, must be trained to show empathy and compassion to guests.
When a restaurant invests money in training its employees, it increases the revenue it can earn. With proper F&B training, restaurant owners can ensure that their staff provides the best possible experience to the customers. So, such staff must know how to greet customers and show them proper etiquette.
Elearning companies in US can help you prepare microlearning nuggets which can be shown to the staff to ensure that they practice empathy, clarity and compassion with customers. The customer service staff can have ample time to go through such nuggets and ensure that the F&B establishment carves a niche for itself. It can go a long way to ensure continuity for the restaurant.
Lack of cleanliness can cause problems for the F&B sector:
Moreover, after the world has been plagued by the pandemic, the competition between restaurants has even become more intense because customers prefer online deliveries now.Any restaurant which lacks hygiene can’t expect customers to visit it.
Hence, the restaurants have to adhere to food safety compliance standards. When such standards are not followed, the restaurants risk causing foodborne diseases to their customers, which can harm their credibility.
Hotels which don’t abide by the FDA’s Food Code can fail in inspections, causing their premises to be closed. For example, all the employees of such establishments of such organizations are required to wash their hands for 20 seconds before starting any of their duties. The restaurant owner must see that a handwashing sink and an antiseptic liquid are available to the employees for such purposes.
The employees of such restaurants need to take care of their hygiene also. For example, they can’t have long fingernails, which increases the risk of contamination. Also, the F&B sector employees must not wear nail polish and, if so, must be wearing gloves to prevent any infection. We provide elearning modules for F&B training for food establishments to ensure standardization of processes and maintenance of compliance standards.