Tag: compliance training

16 May 2022
hybrid training

Why is hybrid training useful in offices after the pandemic?

Hybrid training has become a feasible solution for companies ever since the Covid-19 pandemic became a reality. The employees shifted to the work-from-home mode and didn’t want to rejoin offices. The Hybrid Training concept means providing training to all the employees, including online means for those working from home and offline to those working from the office.

Hybrid training is useful because it addresses all the employees at the same time.

But is holding a hybrid training event always essential? The situations in which such an event must be held are the following:

  1. Crucial event

Sometimes, an important situation has arisen in the office due to which all the employees need to be informed about. In that case, hybrid training becomes crucial. Apart from that, when some employees work from home, they are not aware of the latest product developments. In that case, remote employees must be brought online to get an introduction to a new product. Sometimes, a special speaker is also called to the office to discuss his industry experience. All the employees need to be gathered together for a hybrid training scenario. Such a scenario ensures that the remote workers also can interact with such speakers, which are only called on exclusive occasions to the office.

  1. Anyone should not feel left out

When meetings are held in the hybrid training model, it’s advantageous for the team because remote workers get to see their office colleagues; this helps in culture building because they learn about other people’s ways of working. Such hybrid training sessions ensure that remote workers who often feel isolated because they are not attending offices don’t feel that way anymore. Since important discussions occur before them in the office, they feel included and don’t suffer from FOMO, leading them to quit.

They might feel that the office workers are being given undue attention because they are included in decision-making. But hybrid training events ensure that such things don’t happen.

  1. Product launch

Sometimes such training is the only option for companies when introducing new products. And all the employees have to be contacted at once to get information about the product. When remote employees are excluded from such training sessions, it can affect the product launch, which is detrimental for the company, given the competition.

For example, sometimes, the sales professionals working remotely and from the office have to be given sales training simultaneously; otherwise, the sales process gets delayed.

In hybrid training, the companies have the advantage that someone present from the office has a good attention span. But what about those attending the meeting online, who could be checking their phone every time. They might have turned their camera off and not listened to anything in the meeting.

Training material is the crux of such a training event

Hence, the most important concern in a hybrid training environment is the training material, which has to be designed properly. The remote participants must feel that the content is as per their needs. If the company does not design the environment in such a way, the whole idea of hybrid training can backfire. The hybrid training must be intentional and can’t be organic because it might not deliver the required results.

The hybrid training presentation must be recorded pragmatically because the remote workers must find the webinar interesting. There must also be PDFs shown in the videos and slide decks that can excite the participants. There can also be ebooks that can be given to the participants so that they have gone through them before attending the class.

Encourage employees to attend such training

The organizations have to make sure that the certifications are also awarded because they give motivation to the participants.

But for that, a tech-based platform has to be used so that there is no extra work for the HR team to keep track of participants who have to be issued certificates. If such software is not given to the HRs, their workload can be increased immensely because of the maintenance of spreadsheets for recording participants.

Organizations have to consider their work culture because presenteeism is not the only matter of importance now. The companies have to see whether the employees are meeting the goals regardless of how much overtime they put in. If an employee cannot deliver the required output, his efforts can’t be rewarded.

Hence this is how hybrid training must be conducted.

19 Apr 2022
medical training

Can medical training increase allied health care workers? 

The Covid pandemic, which brought the world to a standstill, has made many changes necessary. One of them is the regular medical training which can only ensure that the health care workers don’t quit. It has been true that health care workers gave their best during the critical times of the pandemic, but they were exhausted after a certain time. The reasons for their leaving jobs were an unexpectedly high number of hospitalizations and working during odd hours during this medical emergency.

Who are allied health care workers?

There has been a lack of talent in the medical sector, majorly in the allied health care sector. This branch of health care involves helping the doctor diagnose a disease. So this includes lab technicians and doctors who run laboratories. Without an X-ray or an ultrasound, it’s tough to determine why someone is ill. There are also assistants working with dentists who clean your mouth before he examines it.

The pandemic exposed the shortage of workers in the allied health care sector. It’s true that now there is an increased need for doctors’ assistants. They check whether the patient has any disease through an examination like an ophthalmologist’s assistant checks whether the patient has an eye problem by putting some eye drops. These kinds of people in allied health care save the time of a doctor who examines those patients who have some genuine problem. Doctors also get tests conducted on a patient for a preliminary analysis of his disease, like the reason for abdominal pain. This helps the medical practitioner prescribe the right medicine depending on the cause.

The medical system cannot run smoothly without the allied health care professionals. For example, a doctor who diagnoses a blood sample cannot do so accurately when the wrong one has been sent to him. Phlebotomists ensure that the blood is collected in the right amount and correctly marked before it reaches a doctor’s laboratory.

Why did the need for such workers heighten during the pandemic?

When the pandemic spread, there was a shortage felt for such allied health care workers who conducted the viral tests to find out whether someone had the virus or not.

Due to the unexpected situation of Covid19, the importance of these professions was realized. It’s because pharmacy assistants had to carry out the job of giving out the self-administered Covid-19 tests. The following were the major functions performed by the pharmacy technicians during the Covid-19 crisis:

  1. Telehealth calls
  2. Pharmacy technicians played such a great role during the pandemic because they ensured that patients took their medicines on time during telehealth calls. This made sure that the need for visiting patients at their homes was decreased, reducing the risk of infections. With licenses, these pharmacy technicians provided telehealth services like demonstrating to a person how to conduct a Covid-19 test. They also helped patients get better knowledge about the disease through telehealth calls. So this made sure that patients who had the symptoms didn’t have to visit doctors in person. The hospitality workers also had to be retrained to ensure that they could check who a foreign visitor was coming into contact with.

    The pharmacy technicians were even administering the vaccine during the pandemic. They were doing so when supervised by a pharmacist licensed by the state. So, there is a need for such workers in the future should the need arise.

  3. Remote order verification

Pharmacy technicians have also done remote order verification, which involves validating whether a prescription contains correct entries or not. If a patient has asked for medicine again, then the pharmacist technician can check whether he is buying the medicine too soon. He can check the previous orders of the medicine by the same patient on the PC. Due to remote order verification, the pharmacists can carry out the prescription verification of people living in far-off areas and supply medicines to them. During the pandemic, when the pharmacy technicians were working from home, the prescription verification was done on systems, and hence patients were supplied medicines. But medical training is vital for pharmacy technicians to use such systems. It also helped the pharmacist cope with the lack of technicians, which happened due to lockdowns because online working became easy due to medical training.

How can medical training help in getting such workers?

Medical training can ensure no scarcity of allied health care workers because it provides reskilling to them to prepare for their roles.

This kind of medical training imparted in videos can help these workers learn how to take blood specimens, for example. Elearning is a crucial form of medical training because such aspiring workers might not have time, or even their location might be too far from the place of offline education. Reskilling is also an important part of medical training for such roles. The medical clerks must be promoted to the allied health care workers’ roles. This retains such data entry workers and ensures that the nurses are not faced with an intolerable workload.

21 Feb 2022
pharma elearning

How has globalization led to pharma elearning?

The world around us has become easily dependent on the e-learning industry. Pharma e-learning is truly revolutionary in this industry because it can ensure that the employees become acquainted with the latest compliance rules. Employees also get frustrated with employers who are unwilling to update them about the new rules. Elearning in the pharmaceutical industry has become a critical factor because it can determine whether medical devices are used correctly or not.

When the pharmaceutical companies provide training to their salespersons, they can assure that sales happen. Quick sales are important for such companies because of the short shelf life between product launch and its copying by the competitors.

These are the reasons why pharma e-learning is indispensable in this industry now:

Higher hiring of freelancers

Elearning can as be used to train freelance employees who are getting increased employment in this industry.

The reason why freelancers are getting such high employment is that they can modify their working hours. In certain countries, rules about overtime of employees are very stringent and, as such, prove to be costly for companies. Since freelancers can easily adapt their schedules as per the requirements of the companies without imposing any huge costs on them, they are preferable employees. When the company has just launched a new drug in the market and needs a worker to work overtime for making sales, freelancers are a better option. Sometimes, they are also a necessity in those countries where the company might not find any regular labor.

Since so many companies are entering global markets these days, it might not be plausible to find someone local at quick notice for sales. Hence, hiring a short-time employee might be a good solution for a company. Since the pharma companies hire temporary workers on such a large scale, elearning has become a prerequisite to training them. Elearning is a fast delivery mode and can get a company to rush up to its sales processes.

Need for localization due to globalization

Localization is also becoming a major requirement in the pharma industry. Since so many companies are selling their products internationally, they require someone to interact with the local employees.

This is only possible when someone is aware of the native language of such countries, and hence pharma e-learning imparts the knowledge of such languages.

It has been proved that Asian countries such as India, Russia, and China will be major buyers of international drugs, and here e-learning is necessary for imbibing their cultural and linguistic nuances for making sales.

In addition, there is an increased demand for imports of pharmaceuticals in developing countries and reduced domestic production, which can be attributed to a rise in incomes in these nations. The pharma companies have started understanding the importance of Middle-income countries for their sales, and hence a lot of research and development activities are now focused on them. Hence, there is an increased necessity for language training.

Apart from that, although the local labor is hired in such countries for making sales, it’s important that they are trained adequately in teaching customers. The sales executives must be trained diligently about the consumption of a drug. Therefore, e-learning unavoidably offers the best possibilities for standardized training about drug consumption.

The companies need to systematically train local sales executives because any translation error can cause losses when the consumer takes drugs in the wrong quantity.

Increasing access to local customers

Pharmacists in every country have to be given e-learning to deliver the best of explanations to patients and doctors. That’s why, e-learning is the new paradigm for them given the globalization of pharmaceutical companies.

Such training has to include questions about dosage levels and what can be the side effects caused due to wrong levels of consumption. Moreover, the pharmacists and the sales executives have to be precise and compassionate in dealing with patients who might not read the product instructions, such as the right dosage levels when they are ill. Hence, pharma companies have to enhance pharmacists’ communication and technical skills to make sales and become effective resources for them. Also, the sales executives have to be trained in how to use technology to reach out to customers trying to access them via apps.

More R&D is happening in developing countries

Research and development have also become an important need for such companies. It’s because, without the right formulation, effective drugs can’t be produced. With so much competition, companies have to invest in research and development. But R&D being a costly initiative, the companies have to hire the most efficient workers. The companies have to hone their skills through e-learning to effectively interact with departments like marketing as to what kinds of drugs are needed. Language training is crucial so that the R&D employees in the headquarters can understand a local marketing team and the concerns of patients. Language learning is also significant because pharma companies must serve people, and hence they must have knowledge about their requirements. In addition, such industry has to deal with functional pathways in every country, including the governments, so language training is crucial.

Is e-learning the right choice?

Elearning is a practical alternative for pharma companies because they can’t provide instructor-led training in every country. Apart from being too costly, this can also prove to be a location-centric problem. The learners might not be willing to travel.

Hence, e-learning localization is a great resource for them to provide training in all languages accessible on all devices.

01 Feb 2022
elearning app

How a company must develop an elearning app?

The e-learning is now seeing new demand owing to the pandemic. That’s why companies are just coming up with new platforms, not to be left behind. There are many e-learning platforms in the market; hence, the companies need to decide which one to implement, depending on the user preferences.

For example, a company can provide users with a mobile eLearning app that ensures easy accessibility and is also the preferred choice given the wide availability of smartphones.

The companies can choose an e-learning app based on the following parameters:

The companies can develop an e-learning app after knowing the content to be circulated. However, any business which wants an elearning app for its employees must take care of the following features:

  1. Social media integration:

    Social media integration should allow an employee to sign in to the app through his Facebook account. This way, he can also share any new training certification badge on his Facebook page so that his friends can see it. Then, when his friends compliment him on seeing an achievement, he feels proud.

  2. Push notifications must also be there in an Elearning app that facilitates employee information sharing. This way, employees are aware when a new course is uploaded on the LMS. Employees can also be alerted when they have not used an app in a long time, reminding them it’s time to finish a course they have left in between.

    Such notifications are handy when the employees are informed about the turbulent weather conditions to reach home after work safely. If there is no light in the stairwell, the push notification can also tell employees to turn on the mobile torch. The authorities also become vigilant about repairing such issues before they can cause any harm.

  3. Search feature:

    Also, there should be a Search Feature integrated into the app so that employees don’t have trouble finding any information. Enable this search feature to find any content containing keywords, images, videos, or text in the app.

    The learners should have every kind of facility in the app, making it more usable; for example, they should have a Forget Password feature when they lose track of their credentials. They should set their profile picture and other account details on the home page. Every course must feature a course description number of lessons and be included in a category. Again, employees should have the option to download a lesson to read it without an internet connection.

  4. The e-learning app must have private access once it’s for the employees of a company. It should not be accessible to anyone outside the network. It’s also the task of the app admin to see that the user profile is deactivated once an employee has left the company.

    Also, even if someone gets access to the app through the Playstore with an employee’s credentials, he should not download the app on a nonrecognizable device.

  5. Chatrooms:

    Employees can solve any queries regarding the content on the app through a chat functionality managed by senior employees or chatbots. There can also be a chatroom functionality where employees can discuss their work-based problems with other employees if available online.

    The technical features of the app are crucial because businesses must consider that employees are taught the latest. Competitors implement new technologies to train employees about better work practices, which you could also use.

  6. Pop up quizzes:

    Suppose the safety regulations have been updated at the workplace, but how to check employees for their knowledge. It is possible through pop-up quizzes that analyze employee retention about policy changes. Employees can also be rewarded as positive reinforcement through gift cards etc.

    Providing information to employees through a mobile learning app gives them the safest way to access any precarious situation. They can get acquainted with the necessary protocol to be followed when near dangerous chemicals. Any accidents can be prevented when the information is within the most accessible reach of an employee. Hence, a mobile learning app acts as a pocket guide with immense knowledge for an employee.

How to ensure the app’s security?

Moreover, there should be controlled access to the mobile app, and its API should not contain any bugs. Finally, ensure that the developers who have developed the app use obfuscation to ensure that the hackers can’t decipher the code and reverse-engineer it.

In obfuscation, you can change the name of the variables and methods using unprintable characters, etc., but it does not alter the result of the program. Furthermore, since the code can’t be reverse-engineered through this technique, an app can’t be hacked.

Reverse engineering means that the executable file is broken down to get the source file because it is discovered how various functions are included in the source code. Here, a decompiler creates a source file from an executable file. It’s like opening a machine and then assembling it all over again.

For example, one can get the source code of an android app through so many free-cost tools. Hence, the app developers must obfuscate the source code to prevent it from being decompiled using one of these tools and reconstructing the app. But ensuring this is the responsibility of the eLearning companies USA hired for creating the app.

Hence, these are the benefits of using an e-learning app for a company.

31 Jan 2022
finance elearning

How can financial wellness be ensured with 401(k) elearning?  

The employees are struggling with financial wellness, especially due to the pandemic. And companies know that when an employee has financial worries, it leads to adverse consequences. The employees have a lot of needs like constructing a house and paying for their children’s education. But they have to manage other important expenses like taxes, retirement savings, and healthcare. Companies can help employees manage their financial expenditures.

Employees have to manage their financial expenses well. Hence, they have to be taught how to do so. They could be given financial coaches who can prepare their spending and savings plans depending on their health, family members, and age. Employees can also be given software training to get an idea about how much they can spend every month, depending on the possibilities of any health-related contingencies. There are retirement plans available for employees, but they have to consider how many returns they offer.

What is a 401(k) investment plan?

As per this plan, an employee gets a certain amount deducted from his monthly salary subject to a total of 20,500 USD or less in 2022. This plan is taken care of by the sponsor’s employer and remits the employee contribution to the investment custodian responsible for investing such funds and managing them. Employees must know that they can’t contribute more than the 20,500 amount. However, if a larger amount has been deducted, the excess can be distributed to the employee. An employee must also know that he cannot pay any tax on elective deferrals (salary deductions) as per the 401k plan. The amount gets invested in stocks, mutual funds, or bonds, and when an employee turns 59.5 years old, he can withdraw the accumulated amount in the 401(k) account.

An employee must be aware of the elective deferral amounts as per the Internal Revenue Code Section 402(g) limits, and for that, elearning is a prerequisite. If an employer discovers that the elective deferrals for any employee are more than the Internal Revenue Code Section 402(g) limits, the extra amount has to be returned. The aged (older than 50 or more) can contribute more to the 401k plan apart from the 20,500 limits in 2022. They can contribute 6500 dollars more to this plan apart from 20,500 in 2022.

An employee can’t withdraw any amount contributed to the 401(k) account before his age is 59.5 years. But if an emergency requires him to withdraw, he has to incur a penalty of 10% deduction apart from income tax payments on the amount he took out of the 401k account.

Although the 401 (k) is a useful plan for getting a sum after retirement, employees can’t get great returns on the money invested because of restricted investment options. Another drawback is that employees can’t withdraw the money without incurring a 10% deduction(taxes) before they reach 59.5years. However, if an employee is out of a job at 55 because he has opted for retirement, he can still withdraw money without facing a 10% deduction. But, before that, any withdrawal will invite a penalty.

But the advantage is that money is withdrawable without requiring the participant to prove his facing hardship and is in dire need of money.

What are 401(k) hardship withdrawals?

However, he can get rid of the 10% deduction rule to prove that he needs money in certain conditions. All these 401(k) withdrawals are known as hardship withdrawals, and the best part is that you don’t need to repay the amount taken under the following circumstances:

 

  • When he needs to bear medical bills for himself, his spouse, or children
  • When he needs to bear the educational costs of his children
  • When somebody in the family has died, and funeral charges are to be borne
  • When unavoidable home repair is needed due to a natural calamity
  • If an employee is facing eviction from his house due to nonpayment of the mortgage.

 

But apart from the regular income tax rates levied on such an amount, there is another disadvantage. The employee has to stop making any contributions to his 401(k) account for 6 months after a hardship withdrawal, and can resume them after this period.

 

Hence, financial advice is needed for an employee about when to start withdrawing money to avoid the 10% penalty.

Hence employers can ensure that the employees have proper retirement planning as per the 401(k) rule and don’t suffer from financial worries.

Are 401(k) hardship withdrawals the best option, or should employees opt for 401(k) loans?

Through finance elearning, employees can learn whether withdrawing from the 401(k) account is the most feasible option for them.

They also have the option of taking a 401(k) loan, in which case they can withdraw the amount from this account but will have to repay it, unlike a hardship withdrawal. In the former case, an employee can take such a loan subject to the maximum amount of 50,000 USD or 50% of his vested 401(k)account amount. But an employee has to pay back this amount in 5 years or less.

Another advantage of the 401(K) loan is that the employees don’t incur any 10% penalty. They also don’t have to pay any income taxes, but if they cannot repay the loan on time, they are subjected to both the income tax and the early withdrawal penalty of 10%.

How can 401(k)elearning help employees?

The employers can arrange the meetings with licensed financial educators, who can also monitor which employees attended the elearning based webinar. With elearning at their disposal, the employees can be taught a lot, like whether they would want a new investment alternative for their 401(k) account, making them earn a higher interest. The employees can also ask questions from such educators during the webinar.

The 401(k)elearning module includes videos, calculators, and articles so that employees know where to invest their money deposited into this account. Such sessions are also attended by the 401(k) recordkeepers who can amend the 401(k) account for an employee once he is interested in a change like selling his mutual funds.

The job of a 401(k) recordkeeper is to get rid of mutual funds or buy them as per the employee’s discretion. They also handle other investments made through the 401(k) account. They also keep track of 401(k) loans and whether the employees who took them have paid them or not.

 

 

 

27 Jan 2022
training

How can companies provide training for using smart machines? 

There has been a major upheaval in the manufacturing industry in recent years. It is because customer expectations have been growing rapidly because of the coming up of the startups.

Reshoring is causing production to shift at home

Also, companies face increased pressure of reshoring, i.e., bringing the production back home. Thanks to the pandemic, it became tough to hire workers in other countries. The demand has also considerably reduced due to which it’s no longer feasible to operate production facilities everywhere. In 2022 reshoring will be a norm rather than just a response to the pandemic. Also, due to the pandemic cutting down production in different locations, companies can no longer choose offshoring and hence want to produce close to home. Hence, the companies have to keep pace with such changes accordingly. The manufacturing sector is largely driven by demand, due to which sometimes urgent hiring needs to be done to pace up with such changes. The companies have to adopt machines installed with sensors because competitors use the same. Hence, simulations will be needed to teach employees how to use such machines. A major use of such smart machines is happening in inventory management because, due to the pandemic, companies have been facing a precarious situation.

Smart mining

Mining is also an industry where smart machines play an important role because the human entrance into the mines is eliminated. Smart mining is one concept where no humans enter the mining area, and robots and autonomous vehicles are left to do the job. Such machines reduce the fatalities to nil, and carbon emissions are null.

A smart machine is getting used popularly in companies now. They include devices such as cars and robots, which don’t require any assistance from humans to finish anything delegated to them. These machines impart a lot of competitive advantage to businesses because they allow a cut in operating costs. Smart machines are also getting used because of the high access to systems such as the internet, due to which large data transfer is possible between different manufacturing facilities. Also, the data storage capabilities of businesses have multiplied over the years.

Unlike ordinary machines, smart machines have better cognitive capabilities and can be programmed with artificial intelligence-based algorithms to make decisions. These machines are endowed with special capabilities such as voice recognition, natural language processing, etc. They can analyze human instructions.

Scheduling of preventive maintenance

Smart machines can help humans by minimizing the downtime caused due to equipment failure. When companies get the privilege of predictive maintenance on machines, they can eliminate downtime and prevent material wastage caused due to it. They can help schedule their maintenance so that no harm is caused to machine breakdown. Since these machines have sensors, they can collect and share data with a control system, leading to faster decision-making. They also reduce the need for human intervention and help take timely action in circumstances where a delay can cause losses. Hence, any production stoppage is handled in time.

Lack of accidents

Smart machines are built with security considerations in mind, and hence they can prevent operators’ accidents. Such machines minimize the risk of accidents because they ensure complete adherence to the safety norms.

Since these smart cameras are empowered with AI-enabled video analytics, they help businesses ensure maximum employee safety, such as workers wearing PPE kits while handling dangerous chemicals. Such cameras help detect smoke emanating from a machine on time so that no fire-related accidents are there. These cameras are even faster than the traditional fire detectors in discovering a potential fire because they use thermal imaging technology.

With the pandemic playing havoc, companies have to use such machines due to the nonavailability of labor. The companies can do remote monitoring without anyone present on-site through such machines. The operator can check the entire site’s operations through these machines, allowing a safe work routine mandated by the pandemic.

With such machines increasingly used by companies, the new hires have to be trained quickly in using them so that they don’t face any issues. Hence, using an LMS is mandatory for companies to train such employees. Besides learning how to use such machines, the recruits also learn about the vision and policies of the company. The companies can’t afford any delays in the onboarding training of such employees because that means a delay in fulfilling customers’ demands.

How can employees be trained to use such machines?

Employees should be given proper training to operate such machines. Training in Artificial Intelligence skills can address skill shortage in this sector. The companies have to understand that the employee has to be trained in using such smart machines. A large majority of companies agree that there is an absence of skills in employees for handling such machines. The companies can’t impart such training because employees don’t have time for it and the former also lack a budget. But they can’t avoid any more delay if they want to stay in the race. Companies also have to understand that reskilling employees to use such machines has to be done on a large scale throughout the enterprise, rather than only for a smaller workforce section.

Data literacy must be essentially taught to the employees when working with such machines. Since such machines generate a lot of data, the employee must analyze such data based on their requirement. It involves concluding data as per the company policies.

The employee also needs to convert data into a usable form so that there are no errors. Raw data is generated by the machines and hence employees have to ensure that it’s free from any errors. It’s because when any erroneous data is uploaded to the control center,it can lead to wrong conclusions.

It is the companies’ job to ensure that all AI-based training is properly given to interact with smart machines.

Although humans can work with autonomous machines like driverless cars, there can be accidents, and to avoid them, they have to be trained.

The employees have to be trained on how to use machines like maintaining a distance from them during certain tasks, and animations can help them get a better idea. Simulations by the machine manufacturers can be given to employees prepared to have a clear idea about how to react in certain situations with the machine.

The companies can use screencasts for simulations, but they are no longer handy when the software changes. Hence, the employees should be given practice sessions on the real software of the machine. During these sessions, the hardware must not be attached to the machine so that no accidents are caused due to the operator’s faults.

Hence, companies can impart training to ensure employees learn how to work with smart machines.

 

 

 

 

 

 

07 Jan 2022
synchronous elearning

Is synchronous eLearning necessary? If yes, in which situations?  

The world around us has transformed rapidly due to which companies are focusing on employee and customer-centric solutions. Synchronous learning, which is the focus of companies, is an expensive proposition when organized offline, however it can be done online without incurring many costs through video conferencing software. But it has to be decided when it must be implemented because employees must devote their precious working hours. Synchronous eLearning includes allowing learners to connect with their trainers in real-time through video conferencing for clarifying their doubts. The students can also connect through trainers with emails who respond to them quickly. Many occasions warrant such training:

  • Onboarding 

It is one such event where synchronous training is mandatory by the company HR (Human Resources). It’s because employees can have some concerns about policies and customized explanations are needed as per their queries. Employees must give their introduction simultaneously due to which VILT (Virtual Instructor Led Training) session is needed for onboarding. Also, when multiple employees must be onboarded at the same time, asynchronous sessions cannot be held for them. 

Employees can have friendly chats with each other during such intro sessions, talking about their job roles and providing full forms of company abbreviations. Managers should lead such sessions, where they should make sure that new employees are familiarized with the team and provided with clear descriptions of their job responsibilities. Hence, in such sessions since interacting with seniors is involved, they must be synchronous. 

The employees can be given all the benefits of classroom training without spending as much. The employees do not have to travel to a place to meet their teacher and the companies do not have to spend so much on booking hotels for them. Since the VILT sessions can be held on a large scale, they can be used to train more employees than in classrooms and at much lesser costs. 

  • Departmental training 

Employees must be trained in their job profiles. It is necessary that employees are told about such sessions, and they are synchronous because if they have any troubles with their job roles, they can get them resolved. Employees also require a better understanding of new compliance rules, due to which they must be present at the same time. When a coterie of employees must be trained, it is better to provide them with synchronous eLearning so that none of them is oblivious to policy changes. It is because employees delay learning in asynchronous training, but any lapses in adherence to such rules can cost the company heavy fines. 

The employees also require certifications for them to be working as per laws. Such certifications are mandatory in many domains such as the arms sector, pharmaceutical, security, healthcare, and engineering, etc. Hence, when employees of the same department must be trained, then it is better that such training is organized in the form of synchronous sessions. 

  • Product training 

Companies must focus on customer-centric training also because otherwise, they might refrain from using the product. In such training, customers must be taught about how to use new products and to clear any apprehensions they have about using them. The customers can be disseminated information in groups about any products which are relevant to them. This kind of technique is incredibly useful in product marketing for companies. In fact, during such sessions, new products can be given to customers and their feedback can be gathered about any problems faced during use. The clients also appreciate it when screencasts are shared with them about a product, enabling them to use it easily. For example, this kind of training is crucial when the company has introduced new software on the market. 

A company has sales partners too and hence product training is necessary for them to convince customers. This kind of training can help them reap more sales and profits, leading to a mutually beneficial association. 

Product training must also involve sales reps, who must be shown demos which can help them to deal with customers in a better way. 

Attendance tracking is easier with synchronous eLearning

Another advantage of synchronous elearning over classroom sessions is that the participants can enter any time without disturbing the trainer.

The trainers can know during the meeting if an attendee has left because a notification is generated. If they have disabled sounds to be played when a participant joins/leaves the meeting, no noise is produced and hence the session is not disturbed. The trainer can, however, make sure that he knows which participants had left the class by tracking attendance later.

If the trainer has a doubt that a learner is doing some other activity during the session, the former can send him a prompt to unmute. But the learner might still not unmute himself, in which case the trainer can unmute him provided he has enabled the “enable pre-approved consent to be unmuted” option, allowing the former to unmute the learner without taking his consent.

Video conferencing software such as Zoom allows you to check attendance for invitees who had confirmed that they would be attending the call. But to enable this feature you must have anyone of the Zoom Business, Education, or Enterprise accounts. You can easily manage when the attendance of participants during the session because you can search for their attendance during a specific time duration chosen by you for a maximum time of 12 months after the meeting was conducted. The software produces the report including the times at which the participants join and leave the session, letting you know how much time they were in the session.

If the students/learners lose internet connectivity this is also recorded because due to weak connection, they are no longer present in the meeting. Such attendance reports can be used by trainers to detect which learners have weak attention spans and how training content can be modified to make them stay in the session for a longer time.

03 Jan 2022
compliance training

How should companies plan compliance training for 2022?  

The New Year is finally here and the companies have to make some changes to their training routine. It’s better to understand what the employees want their training to be, rather than expecting them to comply. When it comes to online training, employees don’t want to take time out for it despite knowing the repercussions. This is normal employee psychology that when something is expected out of them, they don’t correspond. 

  • Check the current online training plan 

The companies should evaluate their current training plan, whether they are effective in terms of being accessible to the target audience. There could be a problem that the training is not reaching the right departments who need to be guided about the new compliance rules. There should also be a framework when the training is imparted because, if the laws have already been enacted, it should be done as soon as possible. 

  • Break it up into easier to understand parts 

For companies, it’s better that they don’t teach employees everything at once, instead, they are expected to go through microlearning modules once a week or a fortnight. That way, they find taking online training enjoyable. Also, the training events don’t have to be passive where the learners don’t have chances to give any feedback. Hence, it’s better that there should be live sessions where learners can ask questions from their peers and trainers. They can also be shown news clippings in the form of videos and if they can’t make any sense out of them, they are free to ask.  

  • Create different formats 

It’s important to impart knowledge about compliance rules in the form of online training, but the learners must have choices. Since the learners have different patterns of grasping information, they can choose the course format according to their needs video audio, or text, especially one or two modules. It’s because the entire course can’t be converted to different formats for the ease of learners. Moreover, a compliance training course can have elective units too for different departments. For example, there can be a general portion of the course that is necessary for everyone. There can be modules that everyone has the option of taking depending on their department. 

  • Compensate employees for training 

Apart from that, employers must make sure that employees are suitably compensated for their time hours devoted to the course even if it’s after office hours because and office has no count of such time. You can’t punish employees by not paying them for any extra time taken in completing the course. When companies are thinking of planning their 2022 online training programs, they should take into accordance those areas where they are the most vulnerable. Those are the areas where employees need to be trained depending on changes in the policies, and after doing an internal risk assessment as per current compliance rules. It’s better to include the departmental heads into such discussion because they know the latest and the existing compliance rules and hence where a business might not be adhering to them. 

It’s better that once you have identified the areas where the organization might not be following compliance rules, it’s also important to assess the possibility of each risk and what kind of impact will it have. If there is not much probability of a risk, then the company might not implement its online training especially if the latter is expensive. 

Companies need to outsource their compliance online training needs to e-learning companies USA because sometimes there are massive changes in the laws and the course needs to be prepared from scratch. Anyway, if only some new modules need to be included even then the content creators in businesses might not know how to use e-learning authoring tools such as Lectora, Storyline, etc.

Having an external training provider relieves the company from all the stress of updating the content due to any policy changes. 

What must the 2022 compliance training include?

Due to the pandemic, compliance rules have been changing frequently, making it tougher for employers to ensure that they are updated. Covered Employers have to mandatorily implement an emergency temporary standard(ETS) Covid-19 policy till January 10th. This policy requires what employers will do for either testing employees or vaccinating them. Those employees who are not interested in getting vaccinated due to their religious beliefs or other reasons have to wear masks at the workplace provided by the employer and submit proof of their negative Covid-19 status on a weekly basis. The employers have to start checking the employees for the latter’s vaccination statuses from January 10th and start creating an ETS policy depending on that. The employers who are liable to draft the ETS are those who have employees working from offices and not from homes or work-sharing spaces. In case an employer has only one employee, the former is not likely to create such a policy. 

The ETS should be shown to the employees because that way they can have complete assurance that their organization has a safe environment. 

This policy must include:

    • The rules for vaccination i.e., whether the employees should have been administered with two or three doses. 
    • How the employees are supposed to show their status of vaccination whether through a certificate. 
    • How can an employee get paid for any time he takes off to get vaccinated?
    • What does an organization plan to do with an employee in case he is diagnosed with this disease? 
    • Are any employees exempt from vaccination due to their sickness or religious ideologies causing them to take some time in getting the vaccine shot ? 

    That’s why compliance training has become more necessary for companies and employees now because of the latter don’t get them vaccinated without any reasonable explanation, their coworkers can complain causing problems for the company.  

     

     

     

29 Dec 2021
banking training program

Do banks require a banking training program? If yes, why?

The pandemic has forced businesses to alter the way they conduct operations. It had the same effect on banks also that had to reskill employees because they had no other option when the customers were not willing to come in person. The banks also can’t afford to fire redundant employees because their operations need individuals with integrity. The banking employees have to be hired after rigorous criminal checks, due to which frequent hiring is not possible. Apart from that, employees are hired after testing them for mathematical aptitude and English comprehension skills.

Hence, banks have to reskill such employees by keeping a close watch on the changing trends. You can conduct tests with employees to know the skill gaps required for fulfilling crucial business goals.

Banks also have to check whether the training program they are looking to implement matches the needs of the trainees, whether they want a hybrid or an online solution.

An online banking training program is of two types, one which is related to banking operations such as handling checks, checking whether the currency or the check submitted for deposits is counterfeit or not.

The second category of such programs includes elucidating on the business etiquette and the latest regulatory compliance.

Why is a banking training program required?

Lack of employees:

The training of employees can be done with employees from other departments, for example; customer service representatives(CSR) can be trained with the Operations employees so that the former can enhance their knowledge of banking services. The latter can improve their communication skills and hence can deal with customers when there is a shortage of CSR.

Training freshers with different educational backgrounds:

Banks need to have scalable training content, too, which can be provided to a larger number of employees when the need emerges. Hence, they should have training resources for online mode also when the new employees can’t attend training physically.

The training content should be reusable so that changes can be made to it as per the modifications in compliance laws. The main problem before taking up a banking training program is that it needs to be specific. There have to be different programs for new and old employees, where the former need onboarding but the latter need upskilling for better roles. Hence, the challenge lies with the e-learning companies USA who have to prepare training material as per employees. Onboarding is also tougher for freshers who have the relevant degrees but don’t know the exact duties of their job role. In India, a banking training program is a must because the graduates in different streams are hired. Thus, such programs teach the fundamentals of banking to non-commerce graduates and about the proprietary banking software to those who are not accustomed to working with IT.

The employees can be taught about the banking infrastructure, which can make them work better. So recruits can be taken through simulations where they can be shown how banking employees work in conjunction with each other to make things happen.

A banking training program is also vital for employees because when there is a hike in demand for services, they can easily adapt to different roles. It’s because a banking training program teaches graduate freshers different skills including business, communication, and software skills.

Divisional training is also part of a banking program because new employees might be working in different departments of the bank such as commercial banking and investment banking etc.

Training employees for quality and not quantity :

Banks also have to check whether the employees are performing reliably and are not committing mistakes due to the pressure of working at speed. This can cause a lot of problems for the bank because any unintentional error with the customers’ money can cause them to pay for damages and lose customer credibility. Hence, even if employees are doing their work at a pace, they should be trained to double-check their data entries before pressing the “SUBMIT” Button.

It’s better that since the employees can commit mistakes if working quickly, the repetitive tasks should be delegated to AI-based software.

AI is also helping banks to carry out the tasks of record-keeping efficiently. Banking employees also think that due to the implementation of AI, they are faced with lesser work. They can put their attention into creative tasks, such as suggesting ways to customers to save profitably.

How can banks make employees imbibe knowledge from such programs?

Banks have to ensure that the employees attend such programs, which can happen when it’s a must for staying hired. However, employees also have to be rewarded for learning from these programs by introducing metrics to measure an employee’s learning. Whenever an employee scores the highest marks on a quiz, it can be informed to everyone else in the organization.

Every quiz should have a level attached to it. But these quizzes must be related to credit-based courses, such as teaching employees about how to handle loan requests based on a borrowers’ credibility assessed from his tax return and other financial statements, etc.

There can be different such courses for banking employees who make decisions to lend to high worth borrowers and conventional borrowers, such as those for home loans etc. Evaluating the creditworthiness of borrowers is important because any loan default means a loss for the bank. Hence, the documents such as tax returns need to be checked whether a borrower has enough salaried and non-salaried incomes for the requested loan amount.

A banking training program also helps employees in judging that if the collateral is getting used for securing the loan, is it enough to recover the dues in the situation of non-repayment.

Hence, a banking training program ensures that employees in such decision-making roles have proper job aids. When employees have completed a banking training program, they also have a scope for career progression in the same bank.

17 Dec 2021
burnout

How can burnout be prevented by HR? 

HR Professionals are worried about the emergence of new technologies due to which the workers have to be trained. Businesses have to provide training to workers to sustain themselves, and it’s not so easy. The companies have to upskill employees because they have to adapt to changing circumstances, such as more customers moving to digital buying mode. The companies are increasing the number of employees who are devoted to L&D. But there are not so many such resources available in the market. Hence, HR professionals have to search thoroughly for such professionals, which is time-consuming.

Moreover, new software can help HR employees create pay stubs for employees and even schedule them for onboarding training.

How to help HR?

They have to get such software implemented due to which document management can become an automated task. Small organizations are even facing a tougher job because their employees leave so easily when they get better opportunities.

Why employees are quitting jobs?

Companies are acknowledging the reality of The Great Resignation due to which employees are quitting jobs. The Great Resignation is majorly happening among those employees who have more than the survival salary and are in their mid-career phase. So, quitting jobs does not mean that these employees won’t have any money left to pay the bills.

Employees are also leaving jobs because they have to put in more hours at work due to remote jobs. They have been working on weekends also, almost 70% of them. However, companies have no option but to allow employees to work remotely due to the pandemic. But layoffs in 2020 are also the reason due to which workers have been devoting extra hours.

A Microsoft study (Work Trend Index survey by Edelman Data x Intelligence in January 2021) has revealed that 73% of current employees want flexible work options. Employees have realized now that they can’t go back to work from office schedules, which involve long commuting hours and a fixed timeline. Also, the Covid-19 pandemic has shown that companies can easily handle the work-from-home option for employees with time tracking tools.

Hence, companies have to adopt a feasible hybrid model by asking their employees. Apart from that, they have to ensure that remote employees even have wellness programs devised for them, and they must be enrolled at regular intervals.

How to detect that you have a burnout?

There are many signs of a burnout, which are as follows:

No interest in work: If you don’t feel like starting work in the morning, you are suffering from burnout. Even when you have started work, you might have trouble concentrating on it.

Physical issues: If you can’t sleep properly at night or have headaches, then these are also symptoms of burnout.

There are many reasons behind a burnout, one of which is circumstantial, which includes an employee feeling frustrated with his work because he has been asked to do the job of another colleague who has left.

Solution

It means that you are in urgent need of a break because you are overworked. It’s better that you take a long break, at least for a week. But if your office isn’t allowing it, then you require a prescription for it from the doctor. In 2020, also, 25% of the employees gave up on their vacation time because layoffs were very high and some of them had to substitute for others.

The other set of reasons is structural. This means that your current job profile or industry is not about supporting staff health, but only about getting results from you. For example, if they are making you work on weekends or holidays, then it’s time for a job change.

Solution:

This means that it’s better to look for another job.

The third reason is skill set related. It could be true that your skill sets are not aligned with your job. Hence, you are stressed because you have to attune your skills to the job, which necessitates re-skilling all the time. If you are not naturally good at something you do, then you might be putting in more hours to yield results, which also causes burnout.

Solution:

You will indeed have to get another job because otherwise you will always be stuck in a job without getting any growth.

How can Great Resignation be stopped?

Employees want work-from-home, apart from a lesser number of workdays in a week. When a survey by the investment firm Jefferies was conducted for employees leaving their jobs, two major reasons, a four-day workweek (31.6%) and lack of a raise(42.8%) were found. However, the rest of the employees didn’t quote any reason to leave the job. It’s true that in this survey, it was discovered that a major reason for the voluntary turnover of the employees was the large number of layoffs that happened in 2020. Hence, a four-day work schedule is an ideal way to prevent burnout because the remaining employees are already working for laid-off employees too. The companies might feel that working for only 4 days a week means lesser productivity, which is not true because in Iceland when such a scheme was implemented, productivity rose.

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He was a German psychologist who is known for discovering the forgetting curve. According to this curve, the biggest decline in memory happens within 20 minutes, and then 1 hour.