Tag: compliance training

25 Aug 2021
Retail elearning

How can retail eLearning be of use in fighting the pandemic? 

There have been unanticipated changes since the pandemic struck. This situation has been an anomaly for the retail store owners because they will have to again face the decreasing customer flow due to lockdowns. The lack of business has become an intermittent factor for them since 2020. It is tough for such businesses to carry on themselves because of the loss of jobs of potential customers due to the pandemic.

Now the most discerning news is the coming of the Delta variant of this disease. This hazardous variant spreads among people who have received two doses of the vaccination also. Hence there is going to be a fear among the public not to visit public spaces and get in proximity with other people. The CDC has already issued guidelines for the US natives on how to muddle through this disease. As per the CDC rules, masks must be worn even within the confines of a retail store now.

Changes in OSHA guidelines

There were earlier OSHA guidelines issued in May 2021 to diminish the risk of transmission of this disease such as employers, following certain safety standards which include providing paid leaves or time off to employees to get the vaccination. 

OSHA has also declared that all employees must be vaccinated, even if it means calling the authorities to the workplace.

The employees might also feel some temporary side effects and hence can be given offs to recuperate fully before rejoining.

Apart from that, Covid-19 testing is compulsory for those employees who have not been vaccinated.

But on July 27th, 2021, there were new guidelines issued for individuals who were completely vaccinated. OSHA has issued some mandatory guidelines because the Delta variant is considered to be highly transmissible.

These guidelines state that these individuals if they encounter people who are validated to be a Covid-19 patients must get an infection test 3-5 days after such contact. Also, such vaccinated individuals must wear masks for at least 2 weeks or until such test results are revealed.

Earlier, the CDC had mandated in May 2021 that fully vaccinated individuals may not wear masks and practice physical distancing. But such individuals are also prone to contracting the Delta variant of the Coronavirus.

Safety training is now a continuous part of retail eLearning.

As such, since OSHA has generated some new guidelines due to so many cases of Delta variants found in the USA, there needs to be retail eLearning to make sure employees follow such rules.

The employees also have to collect information from customers visiting the store about their Covid-19 vaccination status. Although some states have made it compulsory for customers to show their Covid-19 vaccination reports before visiting a place, some states have disqualified such vaccine passports for visitation rights.

Such states are Alabama, Alaska, California, Colorado, Arizona, Arkansas, etc. So, this is a positive development for retail stores.

However, there are exceptions when an individual wants to visit a health care center and he has to show his vaccination passport-like in Arizona. However, in New York, a vaccine passport is required for individuals who gather in areas with swarms of people such as restaurants, gyms, and bars.

How to deal with customers who have not been vaccinated due to ADA?

Retail eLearning also will teach employees about how to treat customers who have not been vaccinated due to ADA (Americans with Disabilities Act). It’s because their disability precludes them from getting a vaccination and there could be legal complications if entry is denied to such customers.

As far as customers are concerned, they may or may not respond to the question of their vaccination status. But this means that they can be requested to wear a mask before entering the premises. As per HIPAA, non-medical companies can know about your medical information, but you as an individual have a right to deny its disclosure. A business requesting a customer to disclose his vaccination information is not breaking the HIPAA laws.

Apart from that, businesses should also be cautious when asking customers questions about their vaccination status. It’s because when a customer responds he has not received the vaccination, he is not required to answer why because there can be sensitive issues about his disability.

This is how retail eLearning can help employers in knowing how to deal with the Delta variant of the pandemic.

23 Jul 2021
customized online training

Customized online training is need of the hour for hospitals

There have been so many innovations in the medical industry which has been better for human lives. But the medical employees have to be informed of all such changes. Such employees have to be prepared for work-based challenges that can affect the lives of patients.

  1. Have better employee morale:

    When you as a hospital owner have customized online training implemented for your employees, it can improve their morale.

    They consult such resources all the time, to make sure that they can help the patients in a better way. Through simulations, they can be told the perfect dosage for medicines.

  2. Give better employee training:

    The problem with implementing regular training for hospital employees is that because you can’t track the employee performance whether they are studying eLearning content. But this is possible with LMS software where training assessments are sent regularly to medical practitioners and know whether their knowledge and skills levels have improved.

  3. Get ahead of the competition:

    The hospital industry has a lot of competition and making a single mistake can be disastrous for your business.

    With customized online training, you can ensure that the hospital employees deliver their best.

    They can make sure that they interact with patients better and follow all compliance rules. It’s also important that they know how to take immediate decisions through such tools.

  4. Get better reputation:

    The customized online training can make sure that your hospital gets a good reputation. The medical team gives the best of services and patients are happy. When it comes to competition, patients choose you over others. And doctors also want to work with you because you have set standards for others. Government subsidies can also come your way because you care for employees. When you implement customized online training, it shows your dedication to your workers and the patients.

  5. Introduction of new laws:

    Also, such training is quite important in the medical industry when new drugs are introduced all the time. So training all of the medical employees located in different states about the new drug and new laws is not possible at the same time. So, using customized online training is the best possible option so that employees can see it from their places.

Hospital Readmissions Reduction Program

For example, there was the introduction of a new law such as the Hospital Readmissions Reduction Program in 2012.

Hospital readmission refers to the readmission of a patient into a hospital from which he has been discharged.

This program wants to make sure that patients are involved in discharge plans so that they are not discharged too early and readmitted again. This also involves talking about better care to patients after they have been discharged. So hospitals have to pay heavy penalties if they have more than the average readmission rates for infections such as heart failure, acute myocardial infarction, pneumonia, etc. The patients should not be readmitted in 30 days or less for these diseases into the hospital.

The hospitals must have no initiative to allow readmission of patients. This new law allows CMS(Centers for Medicare and Medicaid Services ) to decrease payments to those hospitals that are part of the IPPS(inpatient prospective payment system) when they have more than average readmissions. The readmission rates of the hospital are contrasted with the national average after adjusting them for age, similar conditions, and gender, and their payments are deducted as a percentage of the Medicare payments which is 3% in 2015. So, this new law needs to be explained to healthcare practitioners who should avoid readmissions.

15 Jul 2021
Energy industry LMS

What changes are responsible for using an Energy industry LMS? 

There is a need for use of an LMS in every industry now because of the prompt response times. The employees can consult the LMS when they face a problem looking for knowledge to resolve customer issues. An energy industry LMS can be used by the companies in this sector to train employees on all matters. The energy industry comprises all those companies which have been involved in the extraction of natural gas, petroleum, its distribution, generating electricity and its distribution, etc. These are the following reasons why companies had to train employees:

  1. Need for diversity training:

    There is also a need for training because new employees with no experience get hired. Companies are facing retirement in huge numbers. They need technicians, especially in the electrical industry and training is needed.

    These companies are also hiring women in the workforce to benefit from their experience which has necessitated diversity training.

  2. Changes in demand situations:

    The companies are coping with changes in the laws by the government. For example, Coal companies had to face problems after the government started putting a restriction on the emission of gases like sulfur dioxide during coal combustion to release energy. This change was introduced as per amendments to the Clean Air Act that happened in 1990. Also, due to the higher discovery of natural gas, the US started to focus on using this substance to produce electricity. Also, due to the discovery of shale for extracting natural gas, the latter’s price has been falling since 2005 so it’s cheaper to use this resource. The energy industry has also lost its credibility as a stable employer because of the cyclical nature of jobs. This is because shale is used to extract natural gas. But its drilling does not happen throughout the year due to which natural gas companies have cyclical employment now.

  3. The employment scenario in the energy industry has also been affected adversely due to the fall in oil prices. There was a high layoff in this industry including numbers of 1, 07,000.

    Solar Energy has also started getting used on a large scale. There has been a tremendous increase in the yearly installation of solar power in the country and it was 12 gigawatts in 2019. It has happened because of European subsidies for solar panel production. Climate change has also been a reason owing to the gas emissions that focus is now more on using renewable sources of energy to generate electricity.

    Hence, energy companies are now shifting to the production of electricity through solar power. The employees are now getting trained by companies for this kind of work. It’s because fossil fuels are not getting used that much for producing power, especially coal. Such companies are connecting workers to knowledge-based resources which are uploaded on the LMS and the latter can also get diplomas in these courses.

  4. Requirement of training due to automation:

    So, there is a need for hard skills training through the energy industry LMS.

    This is important for companies that are in the drilling sector because soon the drilling jobs will be replaced by automated drilling machines.

    So, there is a need for learning how to operate such machines for those in drilling jobs. Although drilling machines had been used in this industry for a long time, self-propelled drilling machines eliminating human roles would be used. Drones would be used to supervise the work of such machines. So, an energy industry LMS could be used to train energy workers on how to supervise such machines through drones.

  5. The companies also have to invest in employee training because at the end of the day rehiring costs a lot as compared to upskilling. Companies have to pay layoff costs also when employees have to be laid off due to a lack of skills.

  6. Training needs due to the pandemic:

    Utility companies also had to focus on safety for the front-line workers because they got sick due to the pandemic. During the summer, most of them fell ill because during that time they had to make frequent customer visits due to electricity shortages caused by weather. However as the effects of the pandemic are plummeting, the utility companies have started operating as usual.

    Companies have started implementing social distancing norms for their workforce and internal communications have been digitalized completely. The customers can visit the utility companies when they have an issue but now barriers have been erected to maintain social distancing.

The workers can communicate with their managers through an energy industry LMS. Companies are also using mobile communication for this purpose but they also need to keep such communication safe. So, they are using energy industry LMS platforms on mobiles. Such LMSs can be accessed by front-line employees through mobile browsers or apps to ensure that managers and other team members have been informed about their messages. Through such an energy industry LMS, a company can ensure that all its frontline workers receive important updates about how to handle customers during Covid-19. This involves getting feedback from customers on whether there are any Covid-19 infected persons on their premises or whether they have sanitized the whole place.

Managers can also post on the energy industry LMS bulletin about what are the different schedules for workers to prevent crowding and the spread of disease. It’s better to post such schedules online rather than offline because in that case workers can throng the bulletin board and get infected.

28 May 2021
LMS

Benefits of using an LMS for nonprofit organizations

There has been a massive technology change, leading to the adoption of LMS systems. Companies worldwide are now using such systems in collaboration with eLearning USA companies. There are many benefits of using an LMS system. It’s a better option to provide training than providing in-person training. The LMS is accessible on mobile phones, which is imperative today.

Nonprofit organizations need this kind of functionality in an LMS because they need to have a massive reach, and everybody does not have access to a laptop.

Also, a nonprofit organization aims to train all its members and volunteers. Anyways, classroom training is prohibitively costly for such an organization.

For nonprofit organizations, LMS provides these benefits:

  • No need for IT: First of all, no IT admin is needed to manage such an LMS. The organizations are also saved from giving a PC to learners. Such an LMS is hosted on a cloud-based server, so it’s accessible everywhere and at any time. For example, such an LMS can be accessed on desktop computers and mobile phones. Such an LMS also has an increased bandwidth so that maximum accessibility is there.
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  • Data security: Such an LMS is also quite secure because the LMS vendor has servers protected from hacking.
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  • Train whenever and wherever you are free: There are no time and location bound restrictions because learners can use the LMS anytime and anywhere.
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  • Promotes mobile donations: A nonprofit organization needs donations for its work which might not be possible when the website is not running owing to a lack of IT staff due to lockdown. Hence they can get donations through a mobile-based LMS. Nonprofit organizations can ask for arrangements through the LMS vendor where they can activate customer service. Once such a service is activated, mobile users can donate money to the Paypal account of a nonprofit organization. Once they call the customer service team of the LMS vendor, the mobile LMS users know about the authenticity.
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  • Easy accessibility through mobile apps: When the NGO is working towards helping people, it does not have time to know who accessed the LMS portal on websites. It can be done by logging in to the LMS website, but it takes time. But with, with a mobile LMS, you can easily check the reports of users through its dashboard because the interface is easier to use with an app. LMS analytics help a nonprofit organization change the training material to drive engagement. The mobile-based LMS app can also be accessed across different browsers such as Google Chrome, Apple Safari, and Internet Explorer. So, you can also use iPhones to access it.
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  • Integrations with the LMS: You can ensure that various apps can be integrated with such an LMS as Paypal, Shopify, and Zoom. The employees can call you anytime to seek clarification about training material. With apps like Zendesk integrated with LMS, employees can also chat with anyone.

Due to these reasons, nonprofit organizations should use an LMS.

07 May 2021
compliance training

What should constitute compliance training for HR employees?

The Covid 19 pandemic has brought unprecedented changes around the world. One of them is being able to cope up. There are so many ways in which training has to be delivered to employees to get the best results from them. HR could be one of such employees.

The compliance training for HR is a way to make them deal with pertinent company issues.

There could be employees coming to them asking them about pay inequality. Now, how should HR deal with such compliance issues?

The HR could be taught about compliance training in the following ways:

Branching scenarios

They are the best way to teach HR employees. Make sure that they have branching scenarios shown to them about different company situations. This could include bullying of employees. Show HR what needs to be done in such situations. You have to use branching scenarios to make HR learn the most. And how not reacting in such situations can have important consequences. In such cases, text can’t be just shown to them for learning purposes.

Real-world analogies

Make sure that HR employees are given real-world stories to make them learn the most. Storytelling can be used to ensure that HR feels positively towards stories. If there is an emotional connection with the staff, the HR won’t commit any mistake while dealing with their issues. The HR should be told the same stories that the employees have faced.

Discussions on social media

Social media discussions are relevant ways of teaching HR. The HR employees can use social media to make sure that their doubts are cleared. Furthermore, they can seek clarifications about confusing policies.

They can also use social media to discuss and voice their opinions about certain policies.

Infographics

They are useful for dealing with employees that have faced discrimination at the workplace. It’s important to teach the HR employees how to deal with such changes. So, whosoever has been affected by such harassment must be pacified to make sure that they can regain trust in the company. They should continue to work there rather than thinking of quitting. Its because if they quit, it also affects the morale of other employees. So, you can use infographics to make sure that HR is completely aware of the process to be followed in case of such discrimination. They can also be informed about the different rules for harassment in different organizations.

Assessments for HR

There can also be assessments sent to HR showing how to handle harassment. The HR can then choose the correct option in a branching scenario video. The HR must know the difference between something innocent and something constituting discrimination.

How to make the employees believe that diversity is beneficial?

There can also be the use of videos to show HR how they are supposed to deal with such situations. Such videos can be about stereotyping how certain genders and ethnicities face prejudices when they are working in a company.

The HR can make sure that they can show how diverse people bring different things to the table. So, they can show such videos to employees to reduce gender and race bias.

The HR can also show videos of harassment to employees so that they learn how normal situations can include victimization.

It’s important to understand that the compliance training for employees has the wanted consequences. Therefore, there should be the following changes in employee’s behaviour after going through such training course.

  • Understanding: Employees should understand what includes sexually discriminating behaviour.
  • Change in behaviour: There should be a reduction in reports against bullying employees after they have received some training.
  • Passing of information: HR should transfer the knowledge gained by them to those working in the company.

This is how HR compliance training will give the biggest benefits.

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