Tag: corporate elearning

10 Nov 2021
employee training

Can employee training prevent workplace violence? Yes or No?

Companies have a huge responsibility on their shoulders to keep employees safe. It has always been a priority because workplace violence can cause a company to lose trust among prospective employees. Moreover, when an employee becomes a victim of violence, a company has to fight lawsuits filed by the members of his family. The death of an employee lowers down the morale of the rest of the team, apart from the company losing someone valuable and experienced.

Therefore, employers have to ensure that no workplace violence happens. OSHA has prescribed that all organizations must have workplace violence prevention programs to reduce the happening of such events. Employee training is required to ensure that such incidents don’t happen.

Let the employees know about the consequences

The companies should make sure that even if there is any risk of violence, it should be eliminated. During the on-boarding or employee training program, the HR should explain to the personnel how the company has a zero-tolerance policy toward such violence and it will result in termination.

Apart from protecting employees, the company must also see that the vendors, clients, and anyone who visits the company premises does not become a victim of such violence. The risk of such violence exists when company personnel are accepting payments in return for services or goods. Working during late hours of the night also makes employees vulnerable to violence.

Finding hazards

OSHA has recommended that companies must conduct worksite analysis to identify potential risks. This includes detecting which workplaces are hazardous in terms of workplace violence. A team can be constituted for this purpose which can include senior management officials, workers, and legal staff, etc. This kind of information can be extracted by checking records where workplace accidents have occurred in the past. It also includes screening surveys that ask employees about incidents not known by the management.

The problem with reporting workplace accidents is that they are not reported due to the fear of revenge. Hence, the management has to take into account the undocumented incidents also. For this, workers have to be handed over questionnaires through which they can report any such incidents. But the management has to assure them that their answers will be confidential. The workers can report about customers who assaulted them and whether the cops were called to protect them.

Including engineering controls for prevention

The employers after hearing the accounts of assaults on a worker could take measures like implementing engineering controls. There should be video surveillance cameras installed inside the shop. Apart from that, enough lighting should be there so that anything incident of physical aggression is visible from outside the store.

Employees working at retail stores have high chances of being robbed, hence it’s better, that cash availability is restricted during that time. The employee’s training must contain the adequate measures to be taken when such an incident happens. So, enlightening them about such measures reduces the risk to their life and protects the store property too.

The late-night retail establishments must ensure that the cash is deposited in the Drop Safe at the end of the day so that it’s safe.

There should be panic buttons and alarm systems that can be triggered in case there is an attack and the nearby police station are informed in time. There should also be door detectors so that employees are informed about the entry of someone into the store. Also, there should be height markers installed on exit doors so that under any attack, the tallness of the escaping assailants is captured.

Employee training can also ensure that they are not looted when they are going back to the parking space.

So, there should be security escorts who accompany them to their vehicle, especially necessary for female employees. Also, the parking space must be easily accessible from within the building and well lit. If any customer behaves aggressively with a worker, a trained security officer can prove to be viable for stopping such an incident. He should have been given a security protocol to be followed under such circumstances. Employee training can prevent such incidents because they can be trained through simulations on how to react.

Managerial responsibility

It is also the job of managers to check that if any untoward incident happens and a worker sustains some injuries, he is immediately moved to the hospital so that no loss of life happens. The managers can ensure that the workers are duly protected, and their psychological well-being is ensured with proper counseling. Managerial training is critical because any delayed reaction can cause an irrevocable loss, like a deceased employee. Hence, the managers must ensure that nobody tampers with the evidence and the premises are secured so that a fair investigation can be done by the cops. The manager can ensure that an incident report form is filed by the company in case some facts are left out during recording the incident.

It’s the job of managers to revive the confidence in workers after an assault has happened. They have to assuage their fears regarding any future accidents, ensure that all potential hazards have been removed from the workplace. The managers also need to assure workers that they don’t need to hold themselves guilty of not being able to do much during the assault because it was not possible.

So, employee training especially of managers can prevent such incidents from happening and also reduce the aftermath.

05 Oct 2021
Banking elearning

How can banks provide better operations with banking e-learning?

Banks are including elearning to make sure employees are adept at doing their jobs. They are given games by the senior management to ensure they get a hang of their job roles.

How are banking elearning games helpful in handling customers?

Banks face a crisis when it comes to handling a tough situation. It’s because although customers have shifted to internet-based banking due to the pandemic still some of them prefer to come to banks. It’s because old people can’t operate online banking software and hence need resolutions of problems such as cheque clearance, the opening of savings accounts, etc. These banking elearning games make sure that customer executives experience situations like how to handle queues in banks and don’t panic when such a situation emerges.

These simulation games empower employees to handle their job roles better. For example, in a cheque clearing game, the employees are supposed to move the players, to handle tasks like when a customer gives a cheque after which they have to verify the details. Any wrong move in the game penalizes the players. All the game results are sent to the managers who then decide when an executive should be allowed public dealing. When an employee has attained a certain score, he can then be shifted to a customer handling role.

When employees play such games, they get hands-on experience in dealing with customer processes, so they don’t commit any errors in the actual process. Such elearning helps employees to deal with situations like mortgages, payments, and approval of loans. The customers want expedited processes when they come to banks and hence elearning has become a crucial way to achieve these results. Banking elearning must also include system safety because any carelessness can cause bugs to enter the system and everyone knows the consequences of data theft in such organizations. Hence access control is important in this kind of training.

Security is also important in banking elearning because if any information about the process is leaked, the operations can be compromised. Any hacker can get knowledge of a bank’s operations and this can be risky. Hence access to banking elearning courses should be there for employees only.

Teaching employees about hard skills, soft skills, and compliance

Banking involves a lot of administrative tasks done through software. Hence it involves teaching employees the correct use of software for their job duties so that they become efficient. After going through banking elearning employees not only gain hard skills, but also soft skills and customers are more pleased. With an elearning platform, when employees play simulation-based games for their skill assessment, their performance can improve. Such communication skills are quite useful in convincing customers to save and open accounts with banks. Of course, the ability to save differs between different customers. But their psychology towards savings can be influenced by a banking officer who can tell them about good rates on term deposits. This way, the customer can become more financially knowledgeable and learn about how savings can fetch him good rates of interest. But there needs to be the protection of customers so that they are not defrauded. However, law-making authorities in several countries have come up with rules to protect customers’ money.

In 2017, RBI made changes to the Banking Ombudsman law which protects customers in case they are misled about a banking product(mis-selling). For example mis-selling happens when someone tries to conceal facts about a financial product like asking customers to invest in mutual funds which are linked to securities whose values can fluctuate and there is no assurance of monthly returns. But banking elearning can teach employees to refrain from such practices to protect the integrity of a bank.

13 Sep 2021
Compliance training

Why is HR compliance training necessary to handle remote work laws?

There has been a lot of emphasis on compliance training recently. The employees indeed enjoy the freedom with remote work, but there are so many compliance laws governing it. Employers have to follow so many laws when they allow remote work.

Reimbursable necessary expenses laws

The states have also formulated laws on expense reimbursements even if employees are working remotely and don’t incur any travel expenses. But there are other expenses such as the internet expenses borne by the employees.

In that case, as per the Fair Labor Standards Act(FLSA), an employer is not supposed to provide any work-related expenses for employees who work remotely. However, when due to such expenses, an employee’s monthly income goes below $684 per week, and then the employee has to reimburse the work-related expenses of such employees.

So, Compliance training for HR becomes mandatory in these situations so that their company does not violate any law.

State laws

However, ten states have enacted laws that remote workers be reimbursed for their work-related expenses, including California, Illinois, Montana, Massachusetts, New Hampshire, South Dakota, Iowa, New York, Pennsylvania, and North Dakota. Apart from all these states and the District of Columbia which have also implemented, employee reimbursement laws, the FLSA is applicable everywhere.

For example, California has the most rigid rules in this context. As per Section 2802 about the Labor Code of California, employers have to reimburse employees for all pertinent work-related expenditures including a percentage of money expended on home utilities.

However, the definition of such expenses differs with the type of job. As per the interpretation of this law, employers have to reimburse employees a specific percent of internet bill even if the employee has an unlimited data plan. However, in cases where employees are working from offices, such expenses don’t have to be paid back to them. But again due to ADA regulations, the employees might have to work from home because their disability makes them more vulnerable to contracting the disease during office work. But employees are not required to reimburse such necessary expenses incurred during remote work when the employees voluntarily choose to work from home and there is no compulsion.

The HR’s can know through compliance training what is considered as a necessary expense so that it’s reimbursable.

The employer should send an employee a reminder when it’s time for them to provide the reimbursement requests because, in case of non-repayment to such employees, a lawsuit can be filed against them.

Illinois has similar reimbursement laws and employers have to repay the internet and cell phone bills caused due to remote work. This state has the law that the employees have to submit all their reimbursement requests within a month of paying, corroborated by relevant documentation. Necessary expenses are those expenses that have to be done requisite to performing the job. Internet and mobile phone bills are considered necessary apart from the cost of buying IT equipment such as printers and laptops. But if an employee gets an ergonomic chair for a comfortable working position, then he won’t be reimbursed for it because it’s not necessary to carry out his duties.

Paid meal breaks

An employee can be paid for his meal periods once he has taken a twenty-minute or lesser-minute break for the same. So, it’s high time that HR employees of US states are informed about such laws.

Tax benefits for employers

There are benefits for employers also, in reimbursing necessary expenses such as, they are tax-deductible. This is only possible when the employer can prove he is on an Accounting Plan, provided the reimbursed expenses fulfill these 3 conditions:

  • The employees must have incurred such expenses while they were working
  • The employees must be able to prove such expenses within 60 days of incurring them. So, they must provide the employer with a reimbursement form while asking for repayment of such expenses.
  • Any expenses reimbursed over and above the allowed necessary expenses must be repaid by the employee within 120 days. These expenses are invalidated expenses for which the employee is not able to supply any proof.

All the ways, in which an employee can ensure that his employee’s reimbursed expenses are tax-deductible can be brought to his knowledge by the company’s HR or the Accounting department enlightened by compliance training.

When an employee is unable to corroborate his expenses with proof, they are regarded as non-reimbursable expenses, as supplemental wages, and are not tax-deductible.</span

04 Nov 2020
corporate elearning

Why there is an increase in corporate elearning services?

Demand for corporate elearning

 

The companies are now focusing on corporate management systems which can lead to heightened competence in processes. Using such elearning systems makes sure that a business can run more efficiently and earn more profits. So, to get ahead of the competition in the market, businesses are making use of such systems, both global and regional companies. Also, the corporate management systems ensure that the business can reduce the errors in operation.

The market for the corporate learning management systems is also going to expand because now there are various devices on which the users can watch elearning videos. Such devices are mobile phones and tablets. Also, since the worldwide economy is experiencing a recession, businesses need the training to beat it.

All over the world, companies are taking an interest in using these corporate learning management systems(LMS’s). The companies of different sizes need such systems to satisfy their different learning needs. Also, employees are interested in using such LMS to get on-the-job training. An LMS also has the advantage that they can be used from anywhere and at any time. Videos can also be a part of an LMS. LMS systems have also become popular among corporate executives because employees are asked to bring their phones to the workplace. Employees are also recognizing that with an increase in their skills, they have better chances to get promoted.

There is a high demand for elearning systems in Asia because of the coming up of multinational companies here. They want employees to continuously upgrade their skills due to which elearning systems are so much in demand here.
However, the main reasons for the faster growth of elearning in education in Asia are:

  • Government’s pledge to connect cities for elearning

Japan, India, Hong Kong, are some of the few countries which are supporting the vision of “connected cities”, due to which it’s possible that education can be accessed without going to schools, i.e. right from the confines of home. Japan and India both have pledged that the internet will be available to all. Japan has the Broadband Policy in which it is aimed to provide the benefits of IT to every Japanese national. India has launched the Digital India policy to provide universal internet access.

  • Schools are taking a new approach to education

Schools must be now giving education online. For example, students of the Open University of Hong Kong can now access online education materials without incurring any costs. Apart from that in this country, primary education is also provided to students through online mediums such as video clips. Students can access the mathematics exercises at online forums.

  • Content has been digitized

It’s now true that online content is available at various websites all over the world now. Users can easily access these websites on their mobile phones. The government of Hong Kong has also taken initiatives to promote online learning. The Education Bureau of this country launched a scheme called the E-textbooks Market Development Scheme so that non-profit organisation are given subsidies to develop online textbooks for students.

  • Can’t pursue offline education

Online schools have been emerging as solutions for students who can’t afford to get admission in conventional colleges due to poor family backgrounds. This is also applicable for students who have to support their families along with pursuance of education. The worth of online schools in India is 1 billion dollars as estimated by ICEF monitor as of now. Many US-based universities such as MIT are offering online education to Indian students. Sikkim-Manipal University is also providing online education to students. That’s why there is a huge demand for LMS service providers in India.

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DSLR stands for Digital single-lens reflex camera. It has a digital imaging sensor. In this kind of camera, the captured image can be viewed in the viewfinder when the shutter button is pressed. Its shown through the main lens rather than through a secondary lens, so the user knows what has been captured. 

He was a German psychologist who is known for discovering the forgetting curve. According to this curve, the biggest decline in memory happens within 20 minutes, and then 1 hour.