Tag: custom elearning development companies

11 Jan 2022
online training

Why does not an online training course find takers?  

E-learning is reskilling the world, but there are still some loopholes that cause learners to cringe from such courses. The employees are also reluctant to take up such a course because they must complete them in their off-time, which is not acceptable. But even if they are allowed to take the course during office hours, they still might be reluctant. Therefore, when an e-learning company adds the much-needed elements to the course, then it can provide its learners with contentment and boost its target of delivering knowledge. These are the reasons why a course fails to score with its learners. 

  • Too easy or too tough to understand:

Online training courses are not taken up by employees because sometimes the course’s difficulty level does not match their understanding and vice versa.

Hence, the course creators must run a trial run of the course with a select audience. After this run, if some audience gives any negative feedback, then some extra modules can be included to increase the comprehensibility of the course for the less advanced learners.  Even if the online training course is too slow for advanced learners, they don’t have to finish it as late as the less acquainted learners. They can finish it early and signup for the next course. 

  • Lack of videos, especially when the content is for millennials:

There is a lot of difference in the learning abilities of the millennials, who have grown up watching videos on YouTube. Hence, it’s important to study the demographics of the target audience before designing any course. Videos in the form of picture slides with transitions in between and voice-overs given by a narrator or one including animated characters can be included for the millennial learners.

Moreover, people feel empathic when a video has characters that look like them and are facing similar work-related problems. There are a lot of SaaS-based tools through which you can choose cartoons, their expressions, and motions and include them in the videos. But there is a need to prepare a storyboard so that such cartoons can be used as characters for effective storytelling. 

Movie clips can also be included in the learning videos effectively. You can get small clips by editing a large movie through Aftereffects or Premier. Video clips from royalty-free sites can also be used for providing a winning quality to the course. 

Slow loading speed of the e-learning videos is what the e-learning testers need to check out for because it can force the learners to start reading documents or play games on the PC. 

  • Lack of testing:

Some online training modules don’t get the level of completion that they should because they lack usability. Hence, testing before launching them is quite important. Make sure that the users know how to attempt a drag and drop test. But if they can’t, they must get access to an FAQ section for resolving their trouble. Most of the time this section has long sentences and the users find it tedious to go through it and hence its content needs to be reviewed. There is an alternative way too for guiding not so tech-friendly employees about course navigation. Screencasts can be included in the course for such learners, in which they learn how to navigate through it. Such demos should be comprehensive but short, not more than 1-2 minutes. 

  • No internet:

A very big problem with online training is most of the time the internet connection is slow. The employees are working from home, and their Wi-Fi is getting used by kids to attend online classes and watch OTT. Employees don’t want to use their Phone data because it’s costly. Hence, the companies should either be willing to reimburse the employees’ consumption of mobile data for them to pursue an online training course. Or make sure that the course is available offline and the course should only require online access when the employees have to interact with the instructors or add homework files to the LMS software. 

It is not always correct to assume that online training can make the employees perform. The workers might not be giving their best because of lack of motivation like financial stability and not because they do not know their jobs. Therefore, the management must have conducted a thorough needs analysis because the workers cannot be trained for the skills already possessed by them.

04 Jan 2022
elearning design

How digital literacy and culture affect elearning design?

E-learning has become a massive trend all over the world. The trend is going to get better in the future because large corporations are now implementing this for their learners.

Corporate training is now experiencing huge growth because the companies have started realizing its advantage, in terms of ROI. Employees have the freedom of taking an online training course in terms of time. The best part is that since they are not studying it with other coworkers, and they don’t have to hurry with the course.

High demand for e-learning in North America

However, companies have to inform employees when an e-learning course becomes available, which is not so easy given the workload of the LMS admins and many workers. The US market is using e-learning because of the increased usage of the internet. With the pandemic, the organizations don’t have an option but to use the digital mode of learning. The corporate e-learning sector is expected to experience a huge CAGR of 10.3% from 2020 to 2026 in this country. The e-learning industry stood at a staggering US$250.8 Billion in 2020 in the US and will increase to an amount of US$457.8 Billion in 2026. So, these are exciting times for the e-learning companies USA. This growth can also be attributed to an increase in the use of social media such as YouTube and Facebook and the assimilation of major HR functions such as recruiting and leadership planning, which have necessitated digital learning.

Apart from the US, Canada has also shown a great demand for corporate e-learning, especially by government enterprises.

How can SMEs learn more about the learner?

Getting their feedback:

The companies also need to focus on how to include subject-matter experts in their programs in designing the relevant content. It’s better, that the SMEs have an idea about their content so, they should get feedback from the learners. When any results have been obtained about the success/failure of the content, they should be shared with SMEs so that they can improvise. The SMEs should know that their work is about helping the learners and hence feel responsible and motivated for the same. The SMEs should also be available for discussions with the learners. The social relationships of the SME’s also improve, apart from their knowledge base getting widened through such sessions. They understand the cultural context of their target audience, which is useful in creating effective content for them.

When SME’s talk to learners, they develop empathy towards them, making them generate more useful content.

The major challenge before e-learning companies USA is to ensure that they localize the English content into that for the native audience, for whom, English is a second language.

Culture of the learner:

The job of the SMEs is to see that the e-learning content teaches skills that meet the requirements of such learners. For example, culture is crucial in designing the LMS also. For example, chat boxes don’t play such a role in query solving in East Asian cultures because the students don’t initiate such chats themselves, unlike students in European countries. The teachers and students in the US have equal status, and hence the latter contact the former without any hesitation. But in countries such as China and Japan, the students give higher importance to the teacher’s opinion than their own; hence they desire that the latter gives them lucid instructions.

E-learning companies USA which want to have a worldwide client base must focus on the leadership required by the learners because that decides the support they require, including group work. In collectivist societies of East Asia, learners prefer social activities during learning such as VILT, whereas in individualistic societies, they want asynchronous learning with greater control.

Cultures affect perception

Cultural differences also have an impact on how learners perceive things. For example, red is not seen as a positive color in the US but in China represents prosperity. Hence, SMEs have to take this into account so that the content designed by them is culturally relevant and sensitive.

The LMS admins also have to ensure that the learners are not disturbed at culturally inappropriate times. It’s because in America the learners don’t like to be disturbed during lunchtime and hence any VILT session must not be scheduled. Hence, in some countries, synchronous learning becomes a problem because learners can’t be trained simultaneously due to the time gap.

Knowledge of technology i.e. digital literacy

The lack of knowledge about technology is also an important factor in how an e-learning course is to be designed. For those who are not well versed with technology because they don’t require computers for their jobs, the e-learning design has to be lightweight. Lack of internet access is also a reason which the e-learning companies USA, have to take into consideration while designing a learning system.

As far as the overall computer literacy across various age groups is concerned, the Netherlands has the 1st rank. Education also decides whether an adult is computer-literate or not. Digital literacy is proportional to the educational qualifications of a US adult.

The highest percentage of digital literates(95%) were found in US adults with an associate or higher degree. Computer literacy also differs among those born in the US and elsewhere. Again, foreigner-born adults have lower literacy rates as compared to those born to American citizens.

Ethnicity is also a deciding factor on whether someone knows computers or not because Whites and Asians held the highest computer literacy rates at 1st and 2nd position better than Blacks and Hispanics(only 65% of surveyed adults were digitally literate as compared to 89% in Whites). All this data was generated in a survey done in 2012 by the National Center for Education Statistics of the US.

Hence, the e-learning course has to be prepared to keep the digital literacy level of the target audience. For example, if an e-learning course has to be prepared for a semiskilled or unskilled blue-collar job holder then it can’t be using too much technology because 22% of digitally illiterate adults in the US work in these occupations such as machine and plant operators etc. like oil rig operators.

17 Dec 2021
burnout

How can burnout be prevented by HR? 

HR Professionals are worried about the emergence of new technologies due to which the workers have to be trained. Businesses have to provide training to workers to sustain themselves, and it’s not so easy. The companies have to upskill employees because they have to adapt to changing circumstances, such as more customers moving to digital buying mode. The companies are increasing the number of employees who are devoted to L&D. But there are not so many such resources available in the market. Hence, HR professionals have to search thoroughly for such professionals, which is time-consuming.

Moreover, new software can help HR employees create pay stubs for employees and even schedule them for onboarding training.

How to help HR?

They have to get such software implemented due to which document management can become an automated task. Small organizations are even facing a tougher job because their employees leave so easily when they get better opportunities.

Why employees are quitting jobs?

Companies are acknowledging the reality of The Great Resignation due to which employees are quitting jobs. The Great Resignation is majorly happening among those employees who have more than the survival salary and are in their mid-career phase. So, quitting jobs does not mean that these employees won’t have any money left to pay the bills.

Employees are also leaving jobs because they have to put in more hours at work due to remote jobs. They have been working on weekends also, almost 70% of them. However, companies have no option but to allow employees to work remotely due to the pandemic. But layoffs in 2020 are also the reason due to which workers have been devoting extra hours.

A Microsoft study (Work Trend Index survey by Edelman Data x Intelligence in January 2021) has revealed that 73% of current employees want flexible work options. Employees have realized now that they can’t go back to work from office schedules, which involve long commuting hours and a fixed timeline. Also, the Covid-19 pandemic has shown that companies can easily handle the work-from-home option for employees with time tracking tools.

Hence, companies have to adopt a feasible hybrid model by asking their employees. Apart from that, they have to ensure that remote employees even have wellness programs devised for them, and they must be enrolled at regular intervals.

How to detect that you have a burnout?

There are many signs of a burnout, which are as follows:

No interest in work: If you don’t feel like starting work in the morning, you are suffering from burnout. Even when you have started work, you might have trouble concentrating on it.

Physical issues: If you can’t sleep properly at night or have headaches, then these are also symptoms of burnout.

There are many reasons behind a burnout, one of which is circumstantial, which includes an employee feeling frustrated with his work because he has been asked to do the job of another colleague who has left.

Solution

It means that you are in urgent need of a break because you are overworked. It’s better that you take a long break, at least for a week. But if your office isn’t allowing it, then you require a prescription for it from the doctor. In 2020, also, 25% of the employees gave up on their vacation time because layoffs were very high and some of them had to substitute for others.

The other set of reasons is structural. This means that your current job profile or industry is not about supporting staff health, but only about getting results from you. For example, if they are making you work on weekends or holidays, then it’s time for a job change.

Solution:

This means that it’s better to look for another job.

The third reason is skill set related. It could be true that your skill sets are not aligned with your job. Hence, you are stressed because you have to attune your skills to the job, which necessitates re-skilling all the time. If you are not naturally good at something you do, then you might be putting in more hours to yield results, which also causes burnout.

Solution:

You will indeed have to get another job because otherwise you will always be stuck in a job without getting any growth.

How can Great Resignation be stopped?

Employees want work-from-home, apart from a lesser number of workdays in a week. When a survey by the investment firm Jefferies was conducted for employees leaving their jobs, two major reasons, a four-day workweek (31.6%) and lack of a raise(42.8%) were found. However, the rest of the employees didn’t quote any reason to leave the job. It’s true that in this survey, it was discovered that a major reason for the voluntary turnover of the employees was the large number of layoffs that happened in 2020. Hence, a four-day work schedule is an ideal way to prevent burnout because the remaining employees are already working for laid-off employees too. The companies might feel that working for only 4 days a week means lesser productivity, which is not true because in Iceland when such a scheme was implemented, productivity rose.

15 Dec 2021
ethics and compliance

Can a company benefit from ethics and compliance training?  

Ethics and compliance have become important matters for companies.

Any compliance fraud can lead to a lot of repercussions for a company because it can lose many customers apart from creating an adverse image for it. Hence, how can companies ensure that their compliance training programs are followed, knowing that any non-compliance can be detrimental to their success? The problem of following ethics and compliance regulations has intensified even more due to the multiple branches of multinational companies located in different countries. So, non-compliance can be caused by the actions of these stakeholders. The companies have started investing significantly in the implementation of compliance rules, which involves hiring compliance officers to oversee enterprise-wide compliance.

If employees have certain issues dealing with customers or other stakeholders, then they can get information through this program from the ethics compliance officer. He can act as an ombudsman when employees are worried about something unethical happening in the company.

Ethics and compliance training refers to educating the employees about the laws in place for their business domain, which can cause serious repercussions if not followed. Hence, employees must conduct their daily operations based on such compliance laws. 

The employees must have been given a handbook, which should include the company ethics. They must also sign an acknowledgement form that they comprehend everything written in the handbook.

Setting up a corporate compliance team 

Organizations can only take matters into their own hands when the employees are evaluated continuously. Apart from that, any changes in compliance rules must be provided to all departments. The businesses must be ready to provide employees with ad-hoc assessments to know how much they are aware of the ethics and compliance updates. A corporate compliance team is a necessity that can ensure that all the departments are taking their compliance processes quite sincerely to avoid any violation.

Hence, for this purpose the ethics and compliance training of management is necessary. 

In fact, the senior employees should be continuously reminded of the ethical behavior by issuing a memorandum to them. When its copies are pasted on the bulletin board, employees know what is expected of them when dealing with customers and vendors. The managers should be informed repeatedly that the company is an equal opportunity employer and any applicant cannot be rejected on basis of his caste, color, religion, sexuality.

Taking timely action 

The organization should be willing to act in time because any violation can cost it heavily. Hence, the businesses must have established processes so that it is easy to detect the source of non-compliance e.g., automated tools can be used for this purpose. There might be many branches of a company, but it is crucial to ensure that the compliance procedures have been developed considering the location. When the policies can be easily followed, there are no gaps in sticking to them. 

Establishing ethics and compliance hotlines 

Employees can become more compliant when they are given opportunities to complain about any non-compliance, which boosts their confidence in the system. Hence, a company can have hotline numbers where employees can report any incidents of bribery or discrimination they have seen. Once the complaint has been filed, the management can see to it that justice is done. Often giving the employees the freedom to complain can help organizations prevent the development of such conduct into something big in the future. 

Assessing what are the chances of a compliance risk 

The companies should be able to categorize compliance risks caused due to non-violations. It is because once such risks have been segregated, the companies can then see whether the internal controls for their prevention are sufficient or not. Based on the penalties levied for non-compliance in a certain geography, process, or business(impact) there can be a separation of compliance risks. The organizations can also divide risks based on the probability of their occurrence. Hence, controls can be devised and evaluated based on the effect and the likelihood of compliance risks. 

Businesses have a lot at stake as far as compliance risks are concerned. So, no business can ensure that it can take care of them overnight because employees can find loopholes. Moreover, new compliance risks arise overtime when the laws change. Hence, businesses must change their compliance goals over time when there is law modification. They also must use the updated technology to attain these goals, check the results and if there is a lack of compliance, check the control in place and upgrade them. 

Set up an ethics program

Once a company has an ethics program, the employees and stakeholders can be taught through it. An ethics program can inform employees about how much value of gifts they can accept from vendors because an excess amount would constitute a bribe. There should also be certain occasions mentioned on which employees are allowed to get gifts from vendors.

14 Dec 2021
elearning

How is elearning useful for small businesses in marketing? 

E-learning companies USA need to diversify their clients. Hence, they need to focus on small businesses also because e-learning is as critical to their success as much as big businesses. Small businesses also can’t afford to spend any money on seminars because they are prohibitively costly for them. Through such an LMS, the companies can provide valuable information to clients and instill more trust in them, especially about new products. Customers may not find it easy to get the product information from the manuals, or they may not be able to make a purchasing decision at all. 

Another reason why small companies require e-learning companies USA to boost their growth is that they can provide employee training for better customer management.

Companies today can only do well in the market once their employee behavior is standardized. The employees learn how to showcase products and even talk to customers or new recruits in a certain required manner. 

For example, you really like a restaurant where all the employees are wearing uniforms and talking politely because then you recognize a company and its brand values. 

Powerful employee behavior:

Small businesses need e-learning because they need higher growth.

This is not possible for them to grow without the betterment of skills. With the change in technologies and market conditions, they have to upskill employees because hiring new employees isn’t possible without paying them more. With upskilled employees, the companies can expect better sales and lower time spent on production. It’s important that small businesses invest in e-learning if they want to be on the other side of the radar in terms of size. Due to the following reasons, e-learning is needed by small businesses. 

Marketing training:

Small businesses also need to impart training to their partners. This kind of training is more crucial for them than for the big businesses because the market is not aware of their existence. Hence, their partners, the distribution agents and others sellers, should know how to create an impression on the oblivious customers who have no knowledge of such small brands.

An e-learning platform is also critical because, at the end of the day, it’s the only source of information to be consulted by sellers. Hence, it’s only considered credible.

It is a challenge for the marketing department of such companies to spread awareness about such products. They have to be trained to produce quality leads for their employers through the usage of tools such as LinkedIn marketing and Mailchimp etc.

The small companies must understand that their digital marketing strategy is crucial to their success.

Problems in marketing:

The companies are not willing to expend in paid ads. And getting organic traffic is not always an easy solution because it takes months to be on the top of the search engine results. The keywords might have such strong competition i.e. it might take 1 year too. So companies need to get customers quickly through paid ads to get off the ground. 

Hence, such companies often face the conflict of whether to invest in paid marketing or wait to be on top of search engine results. Hence, online training needs to be provided to the marketing department for generating leads. The marketers need to focus on their USP, which lets customers know why they should choose them rather than others. This advantage over others should be highlighted in the marketing copies for the e-mailers etc.

Customer service is also equally important to retain the initial customers by answering their troubles. If they have some problems with the product, they can be directed to the LMS or there should be chat support. It’s because their word-of-mouth publicity can get you more customers. You can also ask them for customer testimonials to publish on the website.

Paid marketing is better:

E-learning companies USA can also help small businesses with such content. For such businesses, paid marketing is of much more importance than SEO because it helps to generate leads in the short term. Once you establish the initial coterie of customers, it gets easy. Paid advertising is a better option than SEO because small businesses need money initially to keep them going, and they also need strong publicity. It’s because in the long term you might not have money for paid advertising, but by that time, SEO starts yielding top rankings. Paid advertising can include paid promotion on different social media like LinkedIn and Facebook where the ads are shown to relevant customers and Google Ads.

Customer support training:

The e-learning companies USA can also help with providing training for customers support. So, although you might have gotten those website inquiries through paid advertising, they need to be answered in time otherwise the prospects will buy from some place else. 

When should small businesses adopt e-learning?

Employees need to be asked what they require in terms of a solution. Sometimes, employees just require job aids to help them with any impromptu problems. Companies can make sure that they adjudge the needs of employees by setting up online communities for them where they post their issues. Once they are unable to find a solution, e-learning content can be created for them. In fact, line managers can also be consulted by the most apt e-learning solutions because they are aware of the employees’ temperament and the company’s budget. Employees might like to ask questions from each other or managers in order to solve their troubles. But if managers also don’t have any answer, then e-learning solutions are needed. Employees might not need an online training course at all, sometimes job aids are enough for them or the company can add to its list of FAQs.

Small businesses also face budgetary trouble because they can’t devote so many resources  to e-learning. They need to get specialized external support, and it can coordinate it with their internal resources. The large e-learning companies USA can provide external support in the form of audio narration and instructional designing services.

02 Dec 2021
training

Steps for creating a training-plan

The companies are focusing on e-learning now to ensure that their employees boost their skills. But companies have to understand what managers want in terms of training due to which needs analysis is quite important.

Assess the needs of managers

A company must collect information about how the managers are to be trained. That can help it in preparing the most relevant training for them. That’s why managers can be asked questions about what can improve their performance which is relevant because they only know what the competition is offering to their clients.

Collect evidence about such needs

Internally

Once all the data given by the managers has been aggregated, then the company can corroborate it by using managers’ goal sheets and where they are lacking. Even customer satisfaction surveys do tell where they require a better performance from the company and hence such gaps can be covered through training. The managers can also be questioned about negative client views and what sort of skill and infrastructure support they need to convert them into positive ones.

Externally

A company can also collect data from external sources because there are specific industry surveys that let them know which skills are necessary given the technological changes and the market conditions. An organization operating in prevalent turbulent conditions needs to know which change would be permanent so that managers need to be trained to cope up with it. Moreover, the company can gain knowledge about the upcoming technologies through various publications.

Create a training plan

The company’s next job is to create a training plan. Now what’s a training plan? This plan includes an in-depth listing of all the activities and resources used to guide a group towards a specific goal. This includes the budget, the time devoted to training, and how it is to be popularized among the employees.

E-learning companies USA can help you formulate such a training plan and can even provide you with samples of their training modules developed for other companies.

A training plan also includes the perfect training program which can be VILT training, instructor-led training or simulation, etc. Preparing such a plan also includes deciding about the training content. Since the right training program requires time and investment, it’s better to get approval from the leadership.

Get the support of the management

The training department can only convince the management about the importance of the training program through the goals that can be achieved.

There are a lot of decisions that have to be taken during the drafting of the training plan like the content curator has to be outsourced, or the organization has a better person suited for the job. If the organization wants faster results then is it better to have a training program with a short implementation time. The company might also need any new training tools like an LMS. The company also requires some support staff for creating training-based content, or a trainer. In that case, if the existing employees feel overburdened by the additional training responsibility then the company has to hire resources. The company can get the desired results through professionals who are keener to do the training job because they are being paid. Also, unlike the employees, they have expertise in this field which makes sure the training outcomes are attained.

Hence, management support has to be enlisted who should be willing to spend money to get effective training.

10 Nov 2021
sales training

Make a difference to your company’s turnover with sales training

Sales training carries importance all over the world because companies need to earn handsome profits. The companies are investing in this training, but the trainer must have some outstanding qualities for him to cast an impression on the audience.

Facilitators’ experience matters

The facilitator is a crucial component of sales training, given the amount of investment that goes into it.

Also, the participants devote a lot of time to such training, especially when they have to travel to the training venue or even when virtual training is imparted. As per research, an exorbitant amount is spent on such training, amounting to $2,326 for a sales employee.

A sales trainer must appear trustworthy to the listeners and for that, he can share anecdotes with them about his experience. That’s when; the audience pays more attention to the lessons imparted in the training.

The training experience is a crucial factor when deciding who should be a trainer. A sales manager who does not have such experience is not an apt person for the job. A facilitator with experience in the training domain knows how to do this job and engage the audience because of good conversation skills and delivery of speech like, including intonation in voice. However, the trainer can still consult the sales manager about any appropriate skills to be included in such training.

Large-scale training requires experts, not amateurs

Also, when training has to be done on a large scale involving sales executives from all across the country, an experienced facilitator is most suited to handle a large audience. The essence of sales training is adult learning, which implies that theoretical knowledge is simply not enough for adults to imbibe some new concepts. They require practical exercises like role-play, which is crucial for retention of knowledge. A trainer needs to devise such exercises, and therefore experience matters.

The sales trainer must be perfectly matched to the industry in terms of his experience. For example, someone who has no experience in selling tech products can’t guide on how to do so. With the pandemic, the online selling experience also matters. So, an efficient sales trainer must have dealt with selling products through virtual means also.

Technically advanced trainer

Sales training is delivered through online mode now due to the social distancing norms being followed. The learners are only called to the class when their doubts have to be answered. So, a trainer must have complete knowledge of the video conferencing tool. He must know how to include live polls in the session apart from allowing the participants to annotate. Therefore, having a trainer with a technical bent of mind is quite significant.

So, before hiring your sales trainer, ensure that you study his resume to find the relevant experience as per the above factors. When you have to expend so much money, neglecting any aspect of the trainer’s experience can result in unfulfilled sales goals.

How can companies impart sales training through informal methods?

Interviews with new clients

The company can also make sure that the successful sales executives share the tricks of the trade with others. There can be a video session with an important client who has just been won over by a sales executive. In this interview, a webcast, the customer can share how his doubts were cleared by the salesperson. And how he was explained the USP’s of the company’s products so that the audience can also use them in the future sales pitch. Such an interview aims to make the sales executives acquainted with the challenges posed by the competition against the company’s offerings.

Through this approach, the salespeople in the company can learn about the customized approach followed, crucial in case he is a big client. Such interviews can also be JIT tools for sales employees who find it tough to resolve specific doubts of the customer as to why the product is overpriced as compared to the competition.

How can sales training help in understanding a buyer’s needs?

The training programs must consider the buyers because he makes the purchasing decision. Once the sellers can’t comprehend what the buyers require, the entire sales process is a waste. Hence, the sellers must have a complete clue about the different kinds of buyers and what can be challenges created by them i.e. their pain points. So, after knowing such points, how can buyers be influenced to get the product? For example, when you understand the emotions of the prospective buyer i.e. why he needs to buy a product, you can use it to your advantage. All the pain points are highlighted through his personality. Drawing on all pain points is a better strategy of selling a product rather than being verbose about its advantages which might not concern a prospect.

 

02 Nov 2021
Compliance training

Why is compliance training necessary to prevent evasion of laws?

Compliance training has taken precedence for industries because of the heavy ramifications involved which include OSHA taking away your license.

The most important reason why compliance training needs to be provided is that employees also need a safe place to work.

So, compliance training has to be implemented so that company can show records to the audit authorities when the need arises.

Different industries like banking, healthcare, and manufacturing have distinct compliance requirements also. Apart from protecting employees against unanticipated accidents, compliance training also ensures that the environment is protected. It’s when companies treat the wastewater released from manufacturing plants properly.

The Sherman act passed as an antitrust law in 1890 prohibits companies from entering into mergers with other companies so that monopolies are not formed. It’s up to the discretion of courts to decide which mergers are illegal. In 1914,one more law was introduced, known as the Federal Trade Commission Act. All these rules aim to ensure that the businesses can’t enter into mergers with others which results in them controlling the market unreasonably and increasing the prices, acting to the disadvantage of customers.
There are heavy penalties as per such laws. Under the Sherman act, the penalties of 100 million dollars can be imposed on companies. 

Federal Trade Commission penalties on Amazon

The Federal Trade Commission(FTC) can also conduct an investigation for companies against whom it has received complaints of false advertising. When the complaint is found to be true, the FTC can start a federal lawsuit. The Bureau Of Consumer Protection which is a subdivision of FTC IS responsible for attending to such complaints. It makes sure that consumers have proper materials with them so that they are aware of the laws enacted for their protection. As per the FTC laws, companies can be punished for any kind of fraud, even when it is done with its employees. For example, in 2021, the eCommerce company Amazon was punished because of its denial to pay Amazon Flex drivers all the tip money received from customers during the checkout. The customers had been given the choice to pay for such tips while ordering the restaurant and Prime Now products online, but Amazon didn’t pay such amounts for two years to its Flex drivers, although they had been told that all their tip amount would be given to drivers. The E-commerce Company had to pay $61 million to its drivers by FTC due to this misdemeanour. The Flex drivers had already been promised the entire tip amounts by the company. Amazon Flex was a program in which this company hired independent contractors to deliver its goods using their own vehicles. The drivers who enrolled themselves in this program were lured by fake advertising telling them they could earn up to 18-25 dollars every hour for their delivery work. But Amazon only fulfilled this promise once it came to the notice of FTC in 2019 that it was not paying Flex drivers any of the tip amounts.

Hence, compliance training has become a necessity for companies because they can’t evade laws.

26 Aug 2021
insurance e-learning

How has technology made insurance e-learning mandatory? 

Insurance eLearning is a new field, but it has several advantages. The best part is that when insurers are trained in digital technologies, they can learn how to deal with other people in the organization.

How can insurance e-learning be delivered?

The webinars are effective in reaching a fair range of audiences. The attendants also have opportunities to talk to the speaker which is effective in enriching their knowledge. Although in-person training can be organized it is not a plausible solution when the learners belong to different countries. The insurance industry has undergone a drastic change ever since the pandemic happened. People have realized why a mortality protection policy is required. This need for an insurance policy has also been heightened due to the economic trend due to which job losses have become a common phenomenon. The middle class, although has expanded in economic terms, they have much more risks to handle. The generation of baby boomers has also taken insurance policies for their retirement savings because, by 2030, most of them will not be working anymore.

Changing role of insurance

So far, the primary role of insurance was believed to be protecting against unanticipated loss of life. But due to better health care and rising incomes, the life insurance policy won’t be such an in-demand product.

Insurance e-learning is about teaching insurers about better customer management, which includes keeping tabs on their health.

Every consumer today is using a smartwatch that can be integrated with insurance apps to deliver health-related updates to the insurer including blood pressure changes. These (internet of things) technologies have made sure that those who use them become omniscient. For example, the insured can be sent notifications and reminders through such apps about a healthy diet and daily exercise schedules and not alter their lifestyle patterns. Even any updates about scheduled doctor appointments can be sent. The insurance e-learning updates the insurers about how to handle such beneficial technical changes.

This kind of change has happened because 60% of the insured are willing to exchange their data and it’s no longer about the intrusion of privacy. So, the insurers are pleased with the control they have on their client’s mortality and hence charge them lower premiums.

The trend of sharing relevant information with insurers has become a feasible option during the pandemic. It’s because insurance companies have started relying on digital information transmitted through smart devices rather than physical examinations, not achievable due to social distancing norms.

The insurance companies have been able to attain so many benefits with such health monitoring such as lower policy lapse rates. Policy lapse can happen when the insured is no longer making premium payments and hence the insured ceases all the benefits. The policyholder gets a grace period of 30 days to make payments in case his insurance premium gets delayed. But once, such a grace period expires, the policy is considered lapsed. A policy premium payment is missed when the insured does not have funds due to rising health expenditure obligations.

The insured suffers a blow in case the policy lapses because he can’t receive a death benefit in case of term insurance. All his premiums are surrendered by the insured and his money is lost.

But with information sharing with the insurer, the insured can avoid such an outcome as a policy lapse because he does not become a victim of adverse health-related circumstances and inflated bills.

Continuous underwriting-Insurers must be taught about it

The insurance companies benefit due to the process of continuous underwriting where the prices of the insurance policy change. This happens because there is continuous evaluation of the consumer mortality risk and hence his premiums can be reduced.

The insurer will have a higher profit margin in case an insured continues to live a holistic lifestyle and his mortality risk is low and has a longer life span. This is much better than one-time underwriting which takes into account the past morbidity rates of the insured’s family and his hereditary disease patterns apart from his current lifestyle.

The decrease in premiums due to healthier lifestyles can incentivize an insured. Insurance e-learning can open a massive source of information for the insurers about this process and how to accumulate data about the insured from different sources. When an insurance policy is re-priced with lower insurance premiums, it’s a win-win situation for the insured because he realizes how much the insurer is concerned about him.

15 Jun 2021
custom elearning development companies

How to ensure greater participation in virtual meetings?

Psychological Safety is an important need when an eLearning program is developed. Now, what is psychological safety? There were a lot of upheavals when Covid-19 emerged on the scene. So many workers were sent to work from home. But there was one greatest impact of remote work i.e. people can ask questions from the trainer in virtual meetings without the danger of any negative effects. So how to ensure that participants in meetings can speak with full liberty without the fear of being punished or embarrassed i.e. they have psychological safety.

Lots of problems: In virtual meetings, however, there are other problems such as someone facing difficulties that can’t be detected. There will also be isolation among team members because they can’t see someone supporting them. There are many disturbances present like emails messages and calls on the phones or the laptops. But such virtual meetings are a necessity now especially due to the Covid-19 situation where no one wants to come to the office.

So, can how custom eLearning development companies can make sure that virtual meetings are a real success.

You can use technology to overcome all these obstacles in virtual meetings:

Raising hands: Raising your hands is an important way to give responses when you are in an online meeting. It can also be used to indicate that you want to mention something important to the attendees of such a meeting. But there can also be problems when employees unnecessarily raise their hands in response to a question without fully understanding it. Employees might also not raise their hands when they don’t want to disclose some confidential information.

Polls are an easy way to get information from the participants in a meeting. This includes voting on pertinent questions. No one knows who voted for which option, so privacy is maintained.

A quiz can be used:Employees can also be sent forms in the meetings in which they can choose an option. The best part is that even employees who are not attending the meetings can be sent such forms to get their input. But there is a problem that there are always just not 2 answers to a problem. It’s better to ask questions in chat through employees to get detailed responses.

Chats:Chats are also not a good option because they contain the name of the sender. Moreover, sometimes, so many chats are sent that some of them are ignored. When there needs to be some concentration in the room, the chat feature should not be on, so everyone can focus on the spoken words.

Breakout rooms: Breakout rooms are an easy way for participants to anonymously discuss topics. The participants still have separated themselves from the main meeting room don’t have to mute themselves so that others can’t hear them in the main meeting. When they leave the breakout rooms and rejoin the main meeting, they can share the breakout room’s idea.

This is how in time of this pandemic, meetings can be conducted without any loss of information and privacy.

× How can we help you? Available on SundayMondayTuesdayWednesdayThursdayFridaySaturday

DSLR stands for Digital single-lens reflex camera. It has a digital imaging sensor. In this kind of camera, the captured image can be viewed in the viewfinder when the shutter button is pressed. Its shown through the main lens rather than through a secondary lens, so the user knows what has been captured. 

He was a German psychologist who is known for discovering the forgetting curve. According to this curve, the biggest decline in memory happens within 20 minutes, and then 1 hour.