Tag: custom elearning development companies

26 Apr 2022
elearning content

How many interactivities should be included in the eLearning content?

There has been a need for interactivity in eLearning programs. That is why companies must focus on this need. These courses can only have an impact once they are able to engage the learners. They should feel happy to be learning and not be a passive audience of the course. The eLearning content must be designed so that learners feel pleased to be pursuing such a course.

Michael Moore has defined three levels of interactivities which, when taken care of, can change the response to your course. They are:

  1. Interaction between the learner and the content: The content must be created after taking in tandem how the target audience learns something. When something is not designed according to the learning pattern of a user, it cannot influence him.
  2. Interaction between the instructor and the learner: The course should also be creating such aids which help the learner. The learner should take an interest in the course. This kind of motivation can only be provided by an instructor who can inform the learner about the benefits of the course. When a learner is persuaded properly, he can go through the course on his own.
  3. In the field of distance education, where learning happens asynchronously without the maximum presence of an instructor, such interactions can make sure that the students pursue the course diligently without losing their zeal.

  4. Interactions between students: The third kind of interaction happens between students facilitated by a teacher who helps them in having beneficial interactions among themselves regarding the subject matter.

If a course is easy to navigate, then it does not mean it is engaging for the users.

There are many ways in which digital cues can add interactivity to your course.

The instructional designers must make sure that the course contains enough elements for the learner to grasp the elearning content in an entertaining manner.

There is passive learning in which there are no games and interactivities in which a learner does not answer any questions, so you don’t know whether he has learned anything or not. Anything that he has learned can only be gauged through his on-the-job performance.

The second kind of learning involves providing some interactivities to the learner. There is the inclusion of multimedia to encourage the user to retain his interest.

Interactivity can also be at a higher level (complex interactivity) so that the learners attempt various kinds of drag and drop quizzes and branching scenarios. These kinds of interaction levels are required in those jobs where the users must make critical decisions for everybody, and major analytical skills are needed because any wrong action can have bad results.

In the highest level of interactivity, the users are introduced to real-life simulations involving virtual reality, and their retention is the best. This is mandatory for jobs where learners have to display their critical skills every day.

How many interactivities must be included?

The interactions need to be a part of an eLearning course but how many of them should be included? It is a debatable question because the learners are not interested in any course which has zero interactivities. Including interactivities also increases costs, but a course that does not include any of them is a burden for the learner where every slide just has eLearning content including paragraphs and graphics.

So, these are the guidelines that can help an instructional designer to decide how many interactivities should be included. It is true that without interaction there is no challenge for a learner.

  1. To encourage reading:
  2. It is true that the learners do not read much if they do not have a challenge before them in the form of interactivity. So, the companies should include eLearning reading content to the minimum because including interactivities gives a chance for the course designers to measure how much reading has happened. It is because when a learner has failed in such interactivities, he has not gone much through the eLearning content.

    The requirement of MCQs (Multiple Choice Questions) in the eLearning content also needs to be answered because the course creators don’t know whether the learner knew the answer, or it was just a fluke.

  3. To emulate real-life scenarios:

The learners must be given activities that they are required to try. It’s because when they are exposed to branching scenarios it leads to better execution at the job. Also, branching scenarios are closer to situations in the workplace where actions are required. You might have to deal with human situations or software-based scenarios and must know what to do. When a learner is directed to the wrong screen after pressing the wrong button in a software simulation, he is not going to repeat it in his job.

In an MCQ no action is needed and is not extremely helpful in causing betterment of performance. MCQs are better for situations where learners just answer queries at their workplace like someone sitting at the reception but not those who deal with software and machines.

Hence therefore companies require more action-based interactivities in the eLearning content.

 

12 Apr 2022
Elearning authoring tools

How must elearning authoring tools be chosen to create stimulating games?

Gaming is an important asset in the e-learning design. However, businesses must choose the right vendor for getting the most entertaining yet effective games. Elearning authoring tools must contain gamification elements so that vendors can come up with good designs. It’s because learners have so many expectations from e-learning. We live in an age where learners like Gen Z have been exposed to advanced games containing 3D characters, so they expect nothing short of an e-learning game. It’s undeniable that Gen Z is addicted to games and they have to be designed as per their likability. Hence, they like to play a game repeatedly until they have attained the desired score. Therefore, they retain knowledge better because they consider games as a practice until they are experts. It has been found by The Game Agency that, on average, a learner plays a game almost 3 times, devoting 6 minutes each. It also enhanced knowledge retention.
 
Companies have to be prepared for hiring Gen Z(born between 1997 and 2012) because they have completed graduation and are looking for jobs. But they are smarter than millennials because they were born after the internet was invented(1990). They are smarter and have been using smartphones since they were old enough to hold such gadgets in their hands. The games created for this generation obsessed with Candy Crush and Japanese manga characters have to be dynamic and sophisticated.
 

They are also very career-oriented and hence e-learning content has to be created smartly for these tech-savvy people. Their onboarding also can’t be done through PDF documents; they require an eLearning course. Hence if our eLearning course is not at par with their standards, they won’t learn, quit the course and resign from the job. Hence an eLearning authoring tool must have the following features to allow smarter gamification:

  1. Vector and raster Image editing:
  2. Image editing is also a requisite feature of the eLearning authoring tools because pictures are also needed in the eLearning content. If the software does not offer anything but image resizing, then it’s not of much use. It should offer features such as image background removal etc., pasting an image on another and changing its contrast. Such features in eLearning authoring tools eliminate hiring a graphic designer

    The vendors can use sophisticated software like Adobe Illustrator to create vector elements as game characters. However, they can ensure that the eLearning authoring tool also contains images that can be time-saving. Moreover, any authoring tool must have a memory to store these edited images so that there is no need to store the revised image on the PC.

  3. Layering of images and visual elements:
  4. The eLearning authoring tool must be able to add dynamism to a set of images or even a single image in HTML5, which is time-saving. In addition, layering is a must in an eLearning authoring tool now so that images can be stacked on top of each other apart from text bubbles and other elements such as hotspots, etc.

  5. Leaderboards and visual designs for scoring:
  6. Also, the learners are encouraged more to participate in the games when they see their scores in the form of leaderboards and progress bars rather than just numbers. When they have a leaderboard, they can contrast their performance with other layers encouraging competition. Similarly, a progress bar lets them know how close they are to completing a coveted level. These progress bars and game scoring elements must be available in the form of .AI designs so that they can be customized to match the company’s theme colors.

    Apart from this, the eLearning authoring tools must make sure that animation can be introduced in the game so that there is no problem with visual design.

    When an animator is hired to create the same effects in Aftereffects, it is time-consuming.

  7. Triggers for creating scores based on time spent in a game:

Another inevitable feature of eLearning authoring tools is that they should contain triggers. It’s required because every user can’t access all modules; hence nonlinear navigation is necessary so learners can go to a module depending on certain conditions. For every learner, the experience should be different depending on his caliber.

The games must have a scoring feature that should depend not only on whether a learner completes a puzzle but also on how much time he takes to complete it. The learner might also use different ways to finish the puzzle, such as choosing too many wrong pieces. So, his score should be tied to such decisions also. He must get a negative score if he chooses the wrong piece two times. For example, a trigger should end the game for the user when he fails to finish it within a certain time. Hence, the variable must be choosing the wrong piece upon which a trigger is generated if its value is two.

Hence eLearning authoring tools must have the capability for someone to introduce such triggers in the game rather than uploading JavaScript for such actions. When such scripts have to be introduced, there is a need for a programmer. Sometimes, it’s time-consuming for an eLearning vendor to find such a resource.

 

An eLearning authoring tool must also have scope for introducing simple games such as drag and drop and branching scenarios. Although there must be sufficient trigger options in a game based on the time elapsed in solving a puzzle, there must be scope for adding JavaScript for more complex actions.

A game can come to life because of the visualization by the instructional designer. But only an advanced eLearning authoring tool can convert such a storyboard into reality.

Hence, the eLearning vendor must thoroughly consider various options before investing in an authoring tool.

11 Apr 2022
blended learning

Is blended learning really advantageous in K12 teaching?

Blended learning has become more popular because it allows learners to understand the content and then ask questions. There are many benefits of this learning technique, due to which it is getting preferred all over the world. These are the benefits of blended learning:

  1. Ease of learning: The learner has a lot of freedom in this teaching methodology because he can decide on his training method. He is free to learn from any option, be it VILT or in-person method. Since learners can choose the method depending on its feasibility, they have higher motivation to complete the course. They are not bound to attend regular classes if they don’t want to.
  2. Easier recall: The learners can also forget the learning material soon after finishing the course.

    But the blended learning method makes sure that the learners reminisce the matter easily because different training methods, such as webinars and classroom modes, are used.

    Hence, the learners have heightened attention spans during all times. The same learning method used repeatedly can cause monotony for learners.

  3. More suited or working students: The trainer is needed in a traditional classroom or the VILT method. But in blended learning, this restriction is overcome because the learners can select the most convenient time according to their country and schedule their online classes. Blended learning is preferable for working professionals, who can opt for virtual sessions when they are busy working during the day and attending college on weekends. Blended learning is an optimal solution in cases where the entire course does not consist only of theory but some practical aspects. Hence, the students need to attend college.

    The most significant benefit of blended learning is that since the learners have to attend the synchronous classes once in a while, either through VILT or in person, they get feedback. This feedback can be in the form of polls during Zoom calls or breakout rooms where they discuss complicated topics with other learners. Such programs are more effective than the asynchronous and synchronous sessions because the learners don’t get an instantaneous response in the former. And in the latter, they are restricted to attending classes with fellow learners.

Blended learning holds the same advantage as elearning because the learners can use computers to find about any confusing topic. Their concentration is much better than when they are studying through books or attending classroom sessions. Elearning content is designed in a much more entertaining way than books consisting of games and animations. They even have pop boxes to present exciting facts to users, lacking in printed material.


Since students are given more autonomy in blended learning, they grasp information better and develop critical skills such as digital literacy. The teacher aids students by providing them with enhanced resources to expedite their learning process. Blended learning has different kinds of versions:

  1. Flipped classroom: In the flipped classroom method, the students study the course material at home and solve their doubts in the brick and mortar class with the help of other students and teachers. So, this involves flipping what students are doing at home and in class.
  2. Enriched virtual: In the Enriched Virtual method, the students don’t meet with teachers regularly but on a need basis. They complete the course online. Hence, in this model, the teacher’s meetings are less frequent compared to the flipped classroom model.
  3. Flex Learning: In this learning model, the students study online asynchronously, and if they need any instruction from the teacher, they have to attend the educational institution. They can get individual tutoring from teachers by visiting the campus if needed. The students can switch from the online to offline learning modules when they desire.

What is rotation learning?

The rotation learning model includes both in-person and online learning. Teachers decide the schedule on how much time will be spent on each of the processes. The students can study in classes, but online tutoring is individual. These are the three sub-models of this learning methodology:

Individual rotation model: This model is used when the students want educational pathways and the teachers decide. So, the students study in a lab at the campus as per their schedule. There are learning routes selected for different students in this method, so they don’t cover every module (station). They have a playlist assigned to them that contains the modules to be covered by them.

Station rotation: In this model, the students study all modules in a fixed schedule decided by the teacher or his consent, including methods such as one-to-one class and group projects. But here, students have to study at least one module in the campus lab. Unlike the individual rotation model, the students have to cover all the modules.

Lab rotation-In this model, the students don’t study through offline mode, but only in the lab of their school’s campus to cover all the modules.

This is how blended learning can benefit your organization.

 

04 Apr 2022
continuous learning

How can management encourage a culture of continuous learning?

Companies are working hard to make their employees work hard to attain goals. But it’s not so easy because only continuous learning can make them the best. The companies can ensure that employees put their energies into learning, which is not an easy task, especially with remote employees.

Why is continuous learning needed?

For companies to get extraordinary performance from their employees, it’s paramount that they are always learning because innovation can only happen then. For example, a company may want to add a better structure to its work, implementing new production rules and the accompanying software.

And this process upgrade happens occasionally; hence the companies must encourage continuous learning which is available on-demand for employees and happens when they are free from their scheduled duties.

Remote employees don’t come to the office, and it’s a challenge to stay in touch with them. Employees also don’t like to follow up on industrial trends because they consider them a waste of time. Hence, they have to be made to realize the importance of such news. They can be sent a digital newsletter informing them of the most contemporary happenings in the form of summaries of their sector. The remote employees can also be sent birthday cards and welcome letters to new joiners. There can be weekly Teams call where the employees are congratulated for their exceptional performance and areas where there is scope for betterment.

The remote employees might not have time to access the training modules. They might be traveling a lot, especially in a target-based job. Hence, make sure that they can access the training modules offline or get them better mobile data packages to get a signal wherever they are.

Sometimes, continuous learning becomes a problem when the employees hesitate to ask questions. It’s not a good company culture when the employees have such apprehension because it can affect their performance. Such shyness comes when it gets revealed to the whole group that a particular employee has asked a question. And when all the team members know that a certain employee has problems, they start answering his question simultaneously. The solution, in this case, is that the remote employee with a query must get someone working from within the office(mentor) to support him. Such queries by remote employees can be simple, like how reports have to be prepared, but their delayed resolution can be troublesome.


However, this mentor can also support the remote worker by providing him with help on how to use the LMS for his continuous learning because the latter might face problems frequently. This is how the management can foster a culture of continuous learning in a company:

  1. The job of managers
  2. Managers have to encourage employees for them to pursue their learning activities. If an employee is taking time out for his work, his manager should not take it as abstinence from work. The employee can better contribute to the job with his improved skills. By making a role model of such an employee, you can inspire other employees to do the same. A lot can be achieved in a culture of continuous learning through collaboration. The managers should popularize the belief that sharing is caring. So if an employee knows something, he should share it with others.

    Knowledge hoarding is a dangerous phenomenon because it does not help when employees conceal crucial information from others to get ahead. So, it is the manager’s job to see that knowledge sharing is given its credit and that such employees are acknowledged. Employees should not follow a practice of knowledge hoarding because they feel important when everyone asks them about work. A company should ensure that team victories are more important than personal success. This way, a worker hoarding knowledge will share it with the team.


    Sometimes, some employees have better access to resources than others because of their education or academic contacts. Moreover, the employees should be privileged to get a paid subscription to professional magazines. The management can pay for such magazines and hold discussions about what employees have learned during lunches. The employees can also be paired in groups (task-force) to share their queries with others and get competent answers through investigation.

  3. Social learning
  4. Social media groups are essential to continuous learning, but they can start veering from the topic. Hence, it’s the job of a moderator to see that no one posts irrelevant memes on Facebook. Also, when any can’t answer back a question in two hours, it must be directly reported to the seniors to provide correct answers. The learners who share the most strategic posts like simulations, podcasts, or an article must be rewarded for their efforts. They could have contributed such content themselves or got it through somewhere. But a worthwhile article link can solve the problems of employees who get a reliable resource. However, there must be a schedule by which employees share such information, like once every week. If every employee posts something every day, there can be cognitive overload, and employees might miss something. Again, a moderator must approve such posts.

  5. Weekly webinars

After an expert has conducted a webinar, the next round ensures that all the solutions are crystal clear to the attendees. There can be a moderator in their webinar-based question and answer(Q&A) session who has ample knowledge and can shortlist the important questions. Send emails to the employees about the time and the meeting link of the webinar. The script of such a webinar containing questions and answers can be given to the employees who didn’t attend the event.

In the same way, when any online discussion gets started, the moderator should inform all the employees about it. The new employees might be getting solutions to their problems, like how to tackle a tough client. When a discussion starts about an online post, the other employees should be notified about them. The employees become aware of any ongoing discussion when they click on the “Join” button. The employees who have started their jobs from home sometimes feel left out when they are not given a proper introduction. They can be given a virtual training session through an experienced manager, who can also listen to their problems online. Later, the employees can be sent an online MCQ questionnaire by the LMS admin, in which they can fill in their responses about the quality of the lecture. This survey can also contain a Likert scale where employees can rank the lecture from a rating of 1-10.

The employees also feel that providing feedback about virtual sessions is not so time-consuming in such a way. When the employees give the questionnaire results, the reports can be prepared in the form of charts and then shown to the manager, who can be given access to better resources to be a superior trainer for the juniors.

Ensure that if you have implemented an LMS for continuous learning, it sends notifications to employees as soon as an article or a video is published. If the employees have a Facebook group, as soon as someone posts a query on it approved by the moderator, he must send email notifications to all the group’s followers.

28 Mar 2022
elearning template

Pointers for designing an elearning template 

The e-learning industry has grown by leaps and bounds. It’s because people have started understanding the importance of learning unconventionally.

The e-learning companies are also coming up with avant-garde content to ensure that the businesses can take care of their employees. But some problems can impair the functioning of a company’s LMS. The LMS has a lot of eLearning templates available, but sometimes they become outdated; hence it’s the job of the business to contact the vendor to modify the template. An LMS template is just like a PowerPoint slide, in which the users can plug in the content. It’s also crucial that before you decide to buy an LMS software, you have a complete idea about its eLearning template library. Sometimes, the eLearning templates might not have an option for you to add videos and audio, which are essential for your course.

Hence, it does not make sense for you to get that LMS. The LMS must also have an option for the course creators to auto-translate because they need external help to add subtitles to a course without it.

These are the essential points that no designer team can ignore while designing a template:

  • Make sure learners get the instructor’s feedback

The LMS must have the option of feedback. This means that it must have an option for you to add the email ID of the instructor or even a chat box option. When the learners don’t get timely help, they are likely to divert from a course. Therefore, the learners must also be given help in the form of access to the social media handles of the instructors or the company so that they can get in touch with their peers who are a part of the official Facebook group. The learners feel motivated to continue with a course when their queries are answered on time. Also, the LMS eLearning templates must have options for the LMS admins to track the usage rates of the module, like when does a learner quits, i.e., he presses the “close” button.

  • Get the opinion of the team on the template
  • The team feedback is also crucial when getting an LMS template. For example, the LMS template must be approved after getting approval from the team. Then, the graphic designers can design a style guide as to where the text and images should be placed in a template. If the template does not have the proper placement of the objects, it would be unusable in the future, causing an unnecessary expense on your part in getting a template redesigned. This style guide can include the tone of the template, like how many images would be placed on a slide. E-learning templates must also have a scope for notes, just like in PowerPoint slides, so that the SME team can include some important points if they are missed. You might not use all the placeholders in a template like for notes etc., but they need to be there because the design can’t be altered to add more of them if needed.

  • Appropriate navigation
  • The eLearning template must also be navigable, and hence there should be placeholders for buttons/icons. You can also include captions to describe what belongs where.

    Navigation is a crucial part of the elearning template. The template must have a placeholder for hyperlinks so that the users can be directed to the last/next slide or the main page. When the template does not have easily visible hyperlinks, the learners get confused, and their time is wasted finding the hyperlinks to go further in the course or backward. It is also necessary that on every elearning template, the place for menu/icons/buttons should be fixed and decided beforehand so that any significant modifications are not needed later.

  • Have proper bullet lists placeholders
  • The elearning templates have to be designed because every slide can’t have a different layout. You can’t expect the learners to lose their attention during a course. When you have a consistent layout throughout the course, thanks to the e-learning template, you have better brand visibility which ensures that the learners assimilate the eLearning content quickly.

    Any template must have unavoidable elements like bullet lists and short text placeholders. Without such elements, the e-learning content is not coherent and articulate. When learners browse through long text blocks, they feel frustrated and suffer from cognitive overload. They might not retain much even after the course, and therefore short text blocks are essential to encourage retention.

    Before embarking on a template design job, the design team must take some ideas from the end-users. They could be given surveys and assessments to gauge their response. Through such surveys, the design team knows what kind of layout is preferred in terms of positioning images and text. The target audience might not like any deviation from this layout.

    When the organization does have an eLearning template, it makes sure that the employees get a feeling of cohesion. This is necessary because the employees don’t enjoy the e-learning experience when every slide has a different design.

  • Arrange a menu before the course

The e-learning content designers must also make sure that a menu is integrated at the beginning of the course. This menu lets them know whether the e-learning course is sufficient for them, or they also need external resources. So, before any module begins, a slide should be added as an introduction that briefly describes the contents. When the course is sorted with a menu and an e-learning introductory slide before every module, the learners can use the course for just-in-time information needs. They can quickly locate the information needed by them to solve their problem.

Hence, this is how an e-learning template should be designed.

28 Mar 2022
Elearning solutions

How are elearning solutions becoming better with AI paper graders? 

There has been a high improvement in e-learning solutions all over the world. But such solutions can yield better results when AI is used. This has been proven to be highly effective. Machine learning has become a part of our daily lives. It’s true because whenever we use apps to order food, it gives an estimated cost of the delivery time. If we have ordered previously from the app, it stores such information and, based on it, provides us with an estimate. Machine learning is now also used to create better e-learning solutions. The AI is getting used to becoming a substitute for teachers for assessing exam sheets because:

  • AI better evaluates students

The teachers are also using machine learning because it aids them. The teachers can assess students, but computers do it better when they do the same job. Through artificial intelligence, the PCs get a deeper insight into the learning ways of students. It helps them evaluate those areas where a student needs improvement.

When you have machine learning algorithms used in eLearning solutions, they can store and evaluate data about a student, like whether he is weak in grammar or spelling.

So, when programs are developed based on such data, his assessments can be checked faster. The student can also be checked for his understanding of the subject.

Artificial intelligence is also used to detect which students have cheated. Sometimes teachers can’t detect whether the students’ assignment has been completed by someone else, but AI can do it. It can analyze the student’s handwriting and find out whether it’s original or not. Someone could have completed the test in his handwriting, which a machine learning algorithm could detect through a scanned copy of the answer sheet.

  • Lack of human assessors

Here, a computer-based assessment is more beneficial because it does not rate students based on their handwriting. However, Handwritten e-learning assessments are used in the case of MOOCs. But the problem is how to get assessors for checking them. The students can upload their written assessments on an LMS. Essay-based questions test the advanced cognitive processes that MCQs can’t; the former must be included.

So, AI has been helping devise better test checking in e-learning solutions because the human assessors might be in short supply. Through AI, the teachers and the instructors have more time to spend with students. This is because AI has taken over their work of grading the exams. The AI Is also helping universities grade the admission essays submitted by students. The teachers are now getting relieved from the duty of segregating scanned answer sheets of students. The AI is used for checking multiple questions submitted by students/employees as a part of e-learning solutions.

In the traditional method of checking assessments, two teachers were assigned the job of grading the same exam paper. This method ensured that the students didn’t face any bias when their exam was checked. Although this method protected students’ interests, it was quite time-consuming for teachers. But due to AI-based grading solutions, the quality of checking assessments has not been affected, although the teachers’ time has been reduced.

  • Saves a teacher’s time

Learners can also have problems navigating through e-learning solutions. They might have queries that have to be answered in real-time. But the teachers don’t have time. So even when the teachers are busy attending other sessions, the employees/students can get answers through chatbots. The chatbots are like virtual instructors who can browse through the entire e-learning content to find the answers for students.

The virtual tutors developed through artificial intelligence are also providing to be helpful. It’s because they can recognize any stress in the student’s voice. This way, the teachers learn when does a student need attention. The teachers understand the students’ behaviors through an emotion detection AI algorithm, which lets them know whether a student understands something or not through his facial expressions and voice.

Essays don’t provide any help to students, unlike MCQ’S

 

The students need to be tested for their better understanding, and essays facilitate it because they have to think before writing anything. Unlike MCQs, the students don’t get any help through the various options present. However, the students should be given a time limit to answer essay-based questions, like 10-15 minutes. Also, they should have some hints about what to write on in an answer so that they don’t write ambiguous or nonrelated essay answers. The students should not be writing crap in answer sheets to make the answer lengthy.

What is a paper grader?

A paper grader is a software solution that is used for this purpose. This software provides accurate scores even to research papers. This software collects all the parameters used for grading through assignments checked by professors. It uses the same metrics for evaluating students’ papers. The AI paper grading software never becomes outdated because it continuously updates itself by scanning an answer sheet checked by a human assessor. Also, the software does not have any problem understanding handwriting because it has an optical character recognition feature.

It also helps evaluate the answers in different languages; hence the university does not need to hire multilingual assessors.

25 Mar 2022
elearning solutions

How is technology affecting elearning solutions?

The workplace has undergone a tremendous change ever since the pandemic struck. Extended reality(XR) is becoming a commonplace phenomenon, but what does it refer to. Extended reality includes all forms, including mixed reality, augmented, and virtual realities. All these technologies connect humans to PCs and change reality by immersing the learner in a new world(virtual reality), increasing his surroundings with virtual objects(augmented reality), or combining both(mixed reality).

What is mixed reality?

Mixed reality(MR) is the new form of technology in which the real and digital objects coexist.

So, in mixed reality, you can use objects from both the real and the virtual world. You could introduce objects from the real world into the virtual dimension, like hitting a character in a game with an object in your hand. The mixed reality ensures that when you are wearing the MR headset, you can place one of your hands in the real dimension and the other in the virtual world. But the mixed reality is helping organizations to produce innovative e-learning solutions.

It’s true that through the use of this technology, the students can be shown 3D projections. They can touch them and get to feel objects like dinosaurs. This kind of technology is even useful for teaching factory workers how to work on a machine because they can be shown a holographic template of the machine and arrange all its parts.

There can be an extended reality elearning solutions system that allows companies to provide training to employees irrespective of where they are.

So, the learners are shown holograms through an app on their phone, which also monitors their activities. The learners can be reached anywhere without any wired connection. The user can access the app through their smartphone and view the entire course in the form of holographic screens.

This mixed reality is going to be immensely useful in medical e-learning solutions.

The doctors could easily transfer files from their PCs and read them.

The engineers could work with 3D holograms of dams before executing anything. This could save the money spent on applying labor and materials to the actual construction. With an MR headset, the users can close the room’s virtual windows with their hands.

So, it’s unlike augmented reality, where virtual objects are overlaid into the real world like you could read the patient’s vital signs or even get to know his blood pressure. All this is possible through smartphones that have AR-based apps in them that scan real-world objects to add more details. For example, you can add so many accessories like wigs and hats on yourself when using the Snapchat filter. The AR technology can also simulate the empty cash register with loads of cash and gauge the employee’s reaction.

What is virtual reality?

Virtual reality is used to train the medical interns who can be given a headset and controllers to move virtual objects like medical objects on 3D simulated human body models. So, the intern has no cognizance of the real world while he is getting his VR based training.

When the learners are wearing the VR headset, they get transported into a new world like taking a stroll on the moon, so this technology is useful for teaching them about scientific concepts which can’t be recreated all the time, as the underwater life.

Advantages of virtual reality

No contact eLearning solutions: Virtual reality has become an essential part of employee eLearning solutions. The employees cant be indeed arranged together for an onboarding solution. So, recruits can be given practical training with virtual reality-based headsets where they can touch a machine. They can also be given the practice to talk to virtual humans who react similarly to us through such headsets only. The best part is that when such training sessions are recorded, HR can check the human feedback and know the areas where employees need learning. All the vital stats of an employee are measured when he is part of a virtual reality-based assessment.

Contactless interactions: It’s also possible with virtual reality that employees can attend parties whilst sitting at homes. They don’t have to worry about reaching home on time or even contracting an infection because physically, they are present at the house but virtually, at a party. The employees can take part in virtual games and virtual karaoke sessions. Such chats where employees have taken part through their avatars are excellent ways to break the ice and aid in relationship building.

Iron Man has often been seen using augmented reality where he works on a hologram-based diagram of his PC. He just uses his hands and moves the objects in a virtual dimension. Privacy will be a major concern when using XR technology. It’s because, at the end of the day, when MR devices simulate the real environment, they will have to be stored, which is costly. Also, privacy can be a major problem because any details about a user’s surroundings can’t be leaked.

15 Mar 2022
customer service training

What is the best method for customer service training: asynchronous or synchronous?  

The companies must focus so much on their services now because the competition is stiff. Customer service is integral to such services because the business is affected once they are not pleased.

Why can’t customer service training be asynchronous?

The customer service agents must know that the customers on calls might be irritated, but even then, they must be nice.

The customer service training for agents cannot be asynchronous because they have a lot of queries to be answered, so a trainer must be with them when they are reading the training stuff.

Query solving sessions can be scheduled later, but the customer service agents might be busy with their jobs.


Here are the following situations when synchronous customer service training can help:

  1. Organize weekly webinars:

    Since the e-learning sessions of the customer service agents must be synchronous, weekly webinar sessions can be held on an LMS (Learning Management System) where they can be guided on how to proceed. For example, a trainer, industry experts, and senior workers can explain the various situations in which the customer needs to be appeased. Send emails to customer service agents about such webinars to correspond and come up with some questions.

    The instructors can also hold such sessions once the agents have responded to the branching scenarios quizzes included in the LMS. Then, if the staff has chosen wrong answers, they can be shown the compiled results and the repercussions.

  2. Enlighten customer service agents:

    A company has so much at stake in an online call because the customers form the most critical impression about your company. Hence, the customer service agents cannot be slow, e.g., when a buyer needs a replacement product because he has received a defective product, the agent should know the product line. If he does not, the customer is not too pleased and may use the Cancel option to file a product return.

    Moreover, if a customer asks for a replacement, the customer service agent must also know whether the former still has enough time left for the eligible replacement since the purchase. Hence, a weekly quiz can also be posted on the LMS for customer service agents on how they respond to a particular situation.

    Such agents can also be given pop quizzes about which they have no prior knowledge.

  3. Show the demos of irritating customers:

    The instructors can show how the customer service task is done by preparing an act. They can ask someone else to play the confused customer. The whole act is entertaining if subtitles and background music are included. It is also helpful if along with the act-based video the employees are also given some resource links. Resource links to PDF documents on the LMS might prove tedious, so it is better, that the customer service agents are shown infographics or comic strips for better retention. The instructors can use anecdotes during webinars, so that customer service agents learn from the latter’s experience.

    The videos containing the task-based acts can also be animated, where there can be varied kinds of customers portrayed. And these customers should be the types, the service agents do not know how to deal with, like chatty customers who want to talk even after the problem is solved, and the agent cannot disconnect the line. Other annoying customers hate every solution suggested to them because they are bossy. Such customers want to be treated exclusively, and hence it is best to connect them to a senior. Another set of irritating customers is those who file for product returns when the time limit is over.

    Also, dealing with new customers can be challenging because they need instructions on using a product. Although companies might have prepared onboarding product videos, they sometimes cannot understand.

  4. Dealing with new customers:

    The new customers require some guidance and heads-up because they are not acquainted with the product. They might ultimately discard your product in the trash can once the customer service agents don’t help them. So, the agents must have complete knowledge about the usage of the product to detect where a new customer might be going wrong. Once they don’t get the required help, such newbies shun your product, but not before badmouthing about it to everybody else.

  5. Be aware with the company’s return policies:
    Although customer service employees might have all the resources, they must be given knowledge about compliance rules. For example, they must be aware of the company’s policies regarding returns and replacements so that none of them is violated because heavy fines are levied if they are.

In the end:

Apart from customer service training, it’s also essential to see that such staff are pleased with their work schedules because when they are burned out, they are not in their best moods to attend to customers. So instead of them working more, even on holidays, you get technology like chatbots that can answer routine questions. When the customer service agents work more in their jobs, they are likely to switch, costing you experienced resources.

14 Mar 2022
LMS

Can an LMS be hacked? Make sure that does not happen!

Online learning has become a crucial part of our lives in the pandemic. Cyber awareness training takes so much of a company’s time, but is it worth the effort when the LMS gets hacked. E-learning is happening all the time, but sometimes that can cause problems when your security details are shared with unwanted people.

Issues arise when the company’s LMS gets hacked or when a MOOC’s website is compromised.

Hence, these organizations must ensure that the users cannot log in without providing an OTP. It will prevent unauthorized users from accessing the accounts of learners. This can be the adverse consequence when an LMS gets hacked:
 
Hackers can take loans and steal mail
 
Hackers can get access to so much valuable information through login credentials. This can include the user’s bank details, which can be further used to take credit. But this can be stopped through a credit freeze, where the users can ensure that no one can apply for a credit card or a loan when such a freeze has been imposed. When you need a loan, you can unfreeze your account.

Apart from that, the unsuspecting users of such e-learning sites can also have concerns when someone gets access to their house address and pays a visit. He can check the mailbox and steal all kinds of items, such as passport numbers included in confidential mail.

The learners must make sure that they do a follow-up whenever they have not received any mail from an organization. They know if their mail has been stolen by someone else in such a situation. When they are not in the house, they must ensure that their mail is received by someone else so that it does not go into the hands of fraudsters. If someone is not available to collect your mail while on vacation, it’s better to ask the sending organization to delay it until you arrive. Apart from passport numbers, thieves can get access to all kinds of information through your mail, such as school records, utility bills, etc.

Solution 1: Limited number of login attempts

The e-learning companies USA must ensure that the users are given an extra layer of protection when they log on to the LMS through their business’s website. Any user must be unable to access the LMS after three attempts to log in. His access must be blocked because, generally, a user can’t enter an incorrect password three times. It could be hackers trying to get into an account using brute force algorithms.

Solution 2: Anti-spam feature in the LMS

The users must also be given a reCAPTCHA option so that no bot can access the LMS. Also, the user data must be protected on the server’s end. Only specific LMS administrators must have access to this server so that no one can steal this confidential data. The company getting an LMS from the e-learning vendors must ensure that it has features such as anti-spam. It makes sure that no one can access the LMS through spam email accounts. Once any spammer creates an account on an LMS, he can install ransomware on the server and access all user details. They can then ask for a hefty ransom to get back access to all its LMS files. Even if such spammers don’t install ransomware on the server, they can still send learners phishing emails and access sensitive information like banking details.

Solution 3: LMS access allowed through specific IP addresses

It’s the job of the e-learning vendor to check that anyone cannot register on the LMS. The permitted users should only be from certain specific domains, like the corporate website or an e-learning portal created for this purpose. Anyone else logging from his email ID should not create an account. Furthermore, the company should ensure that no one has access to the e-learning portal except the employees. But even if the URL gets known to others, its access must be allowed from specific IP addresses. Hence, the businesses must ensure that the LMS security is taken care of properly by the e-learning vendor.

Solution 4: Automatic Backup

An LMS vendor must also have backup support if the servers get hacked. In the absence of a backup, the e-learning content is also lost apart from user details. Hence, its LMS software must have the capability to create a backup every night on the dedicated server of the LMS vendor. When a backup option is there, companies are saved from the hassle of recreating all the e-learning content from scratch.

The LMS vendor must ensure that the users’ systems don’t get hacked by fraudsters. Hence, the LMS must come bundled with antivirus software to scan the users’ computers and alert them about any virus installation.

Solution 5: Access through OTP only

The LMS vendors must also ensure that the software is compatible with the mobile phone. It’s because any app can be hacked quite easily; hence it’s the job of the LMS vendor to check that the users can only log into the app through the OTP protocol so that anyone who has downloaded the app can’t log on to it. Also, all the data transferred through the app must be encrypted to protect it from hacking.

This is how an e-learning vendor can prevent an LMS from getting hacked.

10 Mar 2022
K12 teaching

How can K12 teaching methods improve corporate training?

The world is changing rapidly, with new technologies getting invented all the time. Hence, new techniques are being tried to update employees about these technologies. K12 teaching methods are getting used to ensure that the employees pay more attention to the training. These are the major K12 teaching strategies helpful in the corporate world:

  1. Focus on employees:

These strategies are more attuned to the learners’ needs than the corporate teaching methods. In the corporate world, the ideology is that employees have to learn because this is their job. But the Great Resignation has proved that employees have to be engaged in training rather than imposing it. Employees have to be explained the benefits of why they should learn. It’s just like high school, where students often question why they are taught something because they need to know where they would apply this knowledge.

The ways humans can be motivated to learn are the same regardless of their age; whether they are 15 or 35 years old, they need to be given a reason. So, the corporate training strategies need to include the objectives and the result elements. The learners must find the learning relevant and be interested in it through such elements. They must know what learning aims to do. i.e., the objectives and how they can benefit from learning results. 

  1. Include informal assessments to understand whether learners are learning:

The informal assessments are a significant part of K12 teaching strategies, but they are not considered in corporate training.

The trainers need to focus on the quality of the learning content to be effective. If the learning is not yielding the desired results, it’s time to change it rather than adhere to it the same way. Hence, the learners can be asked whether they find learning applicable through surveys and quizzes(informal assessments). Even observing them at work lets the trainers know whether the learners have grasped anything useful from learning. In schools, too, teachers use rubrics to gauge students’ skills whether the learning has delivered any desired results.

However, observation of employees’ performance can make the L&D department understand what does training lack. It’s also vital that the employees are given modeling in training because they can’t do anything involving machinery without that. But after a demo that shows the actual technique, they become experts.

  1. When an employee is working from home:

But it is tough to measure an employee’s performance when he is not working from the office. But when he is working from home, his performance can be also be monitored if he is using screen sharing software. Hence, in the case of software training, employers can check whether an employee is taking the proper steps. For example, The K12 teaching software allows employers to conduct online surveys about where employees have faced problems in their work, making the former know whether training needs any changes.

  1. Include collaboration:

Collaboration is also a crucial part of making corporate training a better experience. It’s because when employees teach others, they get helpful feedback. When employees train, they develop critical thinking because learners pose questions. The existing employees also get to harness and develop their leadership skills and improve their self-image by teaching juniors or fresh recruits. When asked to train the new hires, the current employees feel a sense of recognition. Hence, to develop the best Instructional Designing strategies, it’s better to take inspiration from K12 teaching because they care about the students.

  1. Give employees time to self-learn just like in schools:

Just like in schools, where the students are encouraged to pursue their passions, the same strategy can be applied in offices also. The employees could be given 20% off from their daily shift to study something. The employees who could come up with some innovative ideas were rewarded. When employees are given some free time to explore their ideas further, they get more interested in learning. Hence, the companies should not set up strict criteria for what an employee should learn. It’s because an employee might learn something outside his skills that could benefit the company. Hence, the employees should be given detailed reading materials, including hyperlinks and extra activities within the course, which might be more from a company’s perspective.

  1. Kolb’s learning styles:

In Corporate e-learning, the learners have to be treated the same way as in schools. They have to be segregated as per the way they imbibe information. There are 4 kinds of learners, Assimilators, Convergers, Accommodators, and Divergers, as per Kolb’s Learning styles model of 1984. When presented with sound theories, the Assimilators understand things, but Convergers need a realistic application of topics to trust their credibility. Accommodators require practical experience to trust a theory, and Divergers need to gather proof about a concept’s truthfulness. Hence, the teachers must ensure that the e-learning material is as per students’ learning styles. For example, the Divergers and Assimilators often like to chat with other learners, and for them, an LMS must have chatting options.

Hence, the teachers must check whether the learner is an Accommodator because they learn through trial and error and hence must be given the experiential approach to learning. This means they should be shown the proof of theories through experiments first. On the other hand, Convergers prefer tasks; hence, to explain a theory, they must be given some work after it. Similarly, the Divergers must be given various examples where the theory yielded truthful results. This is how using K12 teaching strategies can yield effective results in Corporate learning.

 

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He was a German psychologist who is known for discovering the forgetting curve. According to this curve, the biggest decline in memory happens within 20 minutes, and then 1 hour.