Tag: elearning companies in india

04 Aug 2021
LMS for BFSI

A BFSI LMS helps banks train employees with new technologies 

The BFSI industry has seen a lot of changes recently. There have been increasing customer demands due to so many banks coming up. Due to so much competition, automation has become a part of this industry. Indeed, this industry has now started deploying technologies such as artificial intelligence and Big Data.

Therefore, the BFSI has been stressing about hiring intelligent people for roles who can handle the new technology. The companies, therefore, want them to undergo training through an LMS for BFSI before they can be given skill assessment modules to test their knowledge, and completely become attuned with what the industry needs. Through an LMS, the companies provide initial training to bank recruits so that they can be assessed for their upcoming job roles.

Moreover, the employees have to be trained when new technology gets adopted by a bank, and hence an LMS for BFSI is a necessity where such content can be uploaded. It’s also beneficial when bank employees can’t attend the in-person training.

Use of APIs

The banks have started using specific APIs(application programming interface) to handle this huge number of customers. These APIs are integrated with the software of the banks so that they can easily uncouple the integration between the backend i.e. the server and the front end such as help desks. These APIs enable smooth data transfer without the need to update the back-end programming when a change is made.

Through these APIs, banks don’t need a data entry operator because a 3rd party service provider like a software development company provides them with online application forms linked to databases. The BFSI does not have to worry about wrong data entering the databases. Here, when API comes into the picture, they contain the script for checking credentials and performing other certificate-based customer validation.

Hence, the bank employees have to be trained on how to help customers in using such online application forms and that can be done through video tutorials uploaded on an LMS for BFSI.

The higher reach of banks

Since the banks have expanded their reach especially in developing countries such as India, where they have made a foray into rural banking also, they need to have better data handling and analysis capabilities. It’s because with such a huge influx of data banks have to make critical decisions like whether to provide credit cards to such customers. How to evaluate a customer’s creditworthiness when there are so many applying for such cards all the time? Therefore artificial intelligence software which can rate credit card applicants for their creditworthiness score is extremely useful in such situations. The bank employees can also make better decisions about how to handle customers better based on the data gathered through various surveys and apps. The banks have experienced such a huge flow of data because customers are also applying for credit cards through app etc.

Use of Augmented Reality(AR) in apps

There has also been coming up of technologies such as augmented reality which are working well with the customers of every industry. So, they can be used for creating better experiences for banking customers also. Using such technologies in the banking sector aims to ensure that customers can conduct transactions from home.

For example, some banks have already started deploying AR technology into their mobile apps. The customers can use this feature to find the nearest bank ATM located near their house. Augmented reality means adding something to the environment of a person. The customers can click on the Near Me tab of a banking app so that they can create a geographical radius and find the number of branches located there. They also get to know the route to ATMs through such apps.

AR has also been integrated into their current technology by another bank that can scan the debit card with the phone’s camera and hence get to know their bank balances on phone. These apps provide present account information to the customer.

This is how banks have been using modern technology like augmented reality. The employees have to be trained to access data gained through all such apps through an LMS in BFSI.

What augmented reality does is that it makes sure that through your camera display you get relevant information like the cost of a building. Augmented reality adds objects like cost and other relevant virtual objects into the real world.

30 Jul 2021
elearning services

How elearning services are helpful for retail stores in increasing sales?

The second wave of Covid 19 has receded and the people are heaving a sigh of relief. There has been a removal of lockdowns in many countries. So, since the situation has improved, people have started shifting to new jobs instead of sticking to their old jobs. Companies are realizing the worth of a talent before it leaves them.

The resources are scarce and there are more roles for them. Thus in a way, the demand-supply curve has finally turned in the way of human resources who can choose their jobs based on employee satisfaction offered.

So, how should retail companies attract the eligible resources towards them? Retail stores know that frontline worker are the most important resources for their organization because they handle customers. In the times of the pandemic, they have made things easier for retail stores by managing understaffed stores and ensuring that both they and the customers follow safety procedures. The companies had to extend a real hand of support to these employees during these tough times.

Companies should know how to provide elearning services to employees so that their morale stays boosted when the work conditions change.

This is a major reason why some retail companies are chosen by employees as compared to others because they believe in the latter relating to their brand values through elearning.

The companies can offer offsite elearning services to their frontline workers to teach them more about sales and store management concepts.

Webinars can also be shown to retail employees where they can be taught about merchandising. Higher sales can indeed happen through retail elearning services because of the following reasons:

Offer customer-focused merchandising: Merchandising is important for a company because it attracts customers to the product store. We all get attracted to the merchandising displays of clothing stores.

Retail merchandising helps a customer understand the value of a brand’s products, what is his perspective about the based on the brand is shown in retail stores. The company’s brand equity is decided in the color schemes of its products also. For example, an Apple store is never green in color because the brand is about technology. Hence the walls of an Apple store are painted white. Brand merchandising is an important part of creating the identity of a brand. For example, the McDonald’s restaurant had the Ronald Macdonald character sitting on a chair outside until the character was finally taken away due to the terrorizing clown sightings in 2016 in the US.

The store should be decorated and the merchandising displays must be arranged for holidays such as Easter. The sales are heavy on this holiday because of favorable warmer weather also. During this time there is a major demand for clothes.

Whether the products are placed correctly: The elearning services can teach workers how to perform a retail store audit. It means that they can check whether the right products are placed on the right shelf and whether the expired products have been removed from the shelves because otherwise, the store loses its trust among customers. There should be a count of items on shelves to ensure that the products are completely tracked and none of them has been stolen. The use of signage is also important because it ensures that the customers get drawn to the brand and sales are easier. Such audits are helpful for product companies because they know that they are getting the allotted floor space as promised.

Learn how to use inventory management software: Elearning services can provide training to the employees about the right use of retail software. This implies that when the retail store employees count the on-shelf goods and the inventory, they know whether any product needs reorder so that it does not go out of stock. This also depends on the past and forecasted sales of the product.

When the retail workers add all such information to the inventory management software it can automatically reorder, saving the hassles for the store manager.

For shelf verification by managers: Elearning services are also important for managers because they can get to know how the employees are performing. If the employees are showing them older photos of product displays, they can track them down using the software. They can track the time when such photos were taken to ensure that they are the latest. It’s because empty shelves can mean not happening sales, which means a store’s business is getting affected.

How to make customers buy: Retail employees can also be taught how to make sales by altering the store display. It’s important to have signage related to happiness so that customers feel positive emotions in the store. You can also ensure that there are dog pics in your stores that evoke a positive customer response.

There is also certain software that can help a retail store track what kind of customers buy certain products like their age, gender, demographics, and at what time they buy. So, you can ensure that your product display is designed correctly at a certain time of the year to attract maximum customers. Elearning services can help store workers learn how to use such software. Such software can also help you design surveys through which you can get to know how many customers of a certain gender are going to shop there on holidays. In 2018, more male shoppers shopped in stores compared to 2017. So this way, when the stores became aware of this trend beforehand, they could arrange their shopping displays that way. Apart from using the retail store software which uses autoresponder emails to send such surveys, you can also add the URL to the survey on the physical receipt. There can be a QR code of the survey on the receipt also. If your store has a web app make sure customers take part in the survey. The survey can also be added to a kiosk so that customers enter details while buying something.

So store operators can use a lot of techniques to boost sales when they are provided elearning services about new sales and inventory-based software.

 

27 Jul 2021
Life Sciences elearning

Why is Life Sciences Elearning so important for medical trials?

Elearning has occupied a predominant position as a learning methodology all over the world. It’s also being used in the domain of life sciences elearning. There is the use of elearning in the different sub-domains of life sciences which include pharmaceutical and medical devices. Even biotechnology which includes gene research is a part of this domain. Lifesciences elearning can be used to make the workers in the pharmaceuticals industry aware of the new requirements imposed by the FDA.

Information about new HIPAA rules

Under the new HIPAA rules imposed by the US government, the medical practitioners have to ensure that the information regarding patients is transferred electronically so that its unauthorized access is prevented. This includes information regarding their Medicare plans and insurers. Medical Aid is also given by employer-sponsored group plans through an insurer where the salary of employees is deducted to contribute to the health contingencies.

So apart from medical practitioners, entities that reimburse the cost of medical care like insurers have to follow HIPAA patient privacy rules.

But HIPAA rules don’t apply to certain situations.

This rule excludes those health plans where the employer is taking care of the expenses rather than an insurer. Also to be excluded, this health plan must have less than 50 people being a part of it.

Otherwise, HIPAA applies to medical health care plans including health, vision, and dental problems. It also includes health plans in which the long-term expenses of a patient like his nursing-home-stay is covered.

Work from home for medical researchers

There has also been much change in the work pattern in the drug industry due to the Covid-19 pandemic. A lot of employees have been working from homes against only 25% in that situation before the pandemic and the pharmaceutical industry is facing problems in conducting trials.

The clinical trials which had been suspended due to lockdown are again taking place. Now, digital tools are getting used for remote monitoring of a candidate for a clinical trial.

With remote monitoring of volunteers, it can be seen, how much dosage they are taking and if there is inefficiency and delay in drug consumption. But such databases can be created accurately for every patient when proper Lifesciences elearning is given to doctors and also trial data can be recorded in an LMS.

Life sciences companies have also been benefitting from this shift to work-from-home. The workers are more productive because they don’t have to take tiring journeys to the office. The drug manufacturing companies took proper initiatives to combat the spread of disease because they disinfected those manufacturing plants where the Covid-19 sufferers were discovered.

But work from home also had negative impacts on the life sciences industry. Although pharmaceutical companies have been able to manufacture drugs with a lower number of employees in the office, this approach has not been so great. According to 33.3% of employees of such companies, the output of such production was of lower quality.

The life sciences elearning can be used to replicate experiments.

There can be demonstrations shown to the lab workers so that they can learn how to analyze and evaluate data related to experiments.

How to conduct lab trials at home?

Also, the lab trials can be conducted at home with tools available such as online lab simulators. There can be 3D simulations and the doctors can view the results through the software used for such experiments in the simulations. For example, they have data analyzing tool which they can use to evaluate the result of clinical trials like if a certain substance is increased in an experiment would the resulting product be stable or not, and what will be its impact on the human body. For example, the company can develop software for the blood sample of a Covid19 patient and how can any drug affect the virus. For the development of this software, the company must have done a detailed study of how Coronavirus is affected by various substances. The use of this kind of software which is taught as a part of Lifesciences elearning is based on artificial intelligence and eliminates the need to recruit human volunteers for clinical trials. Apart from finding the right candidate depending on age, gender, etc, and another problem is that the participants don’t believe that they would be safe in a trial. Also, sometimes, the participants are not studied closely to study the impact of a drug. The candidate dropout rate is also high between successive trials.

How to recruit candidates for drug trials?

A Lifesciences LMS can solve the problem of recruiting candidates for such trials. It’s because, with a database query language, the doctors’ prescriptions and lab reports uploaded to such an LMS can be used to find patients who are apt for a trial.

But doctors often use different medical language to describe the same disease, so it can be troublesome for computer software to find the right volunteer. But an algorithm can be used for this search purpose which makes use of the right keywords related to a disease. However, the Lifesciences elearning can focus on teaching such a search-based tool depending on this algorithm to the drug researchers. Of course, these doctors can’t be taught a database query language to search records for eligible drug trial volunteers.

So this is how life sciences elearning can be useful for biotech companies.

23 Jul 2021
performance support tools

How can performance support tools improve an employee’s performance?

Corporate training has become so important for companies because it can ensure that employees are given the most important knowledge to survive in a company. But, there are some problems with formal training. The first one is that the formal programs don’t improve the practical skills of learners. Most formal training programs have another problem which is that they are not of long duration. The learners are supposed to grasp up all the knowledge in a short training program which does not work well. It just equips them with the basic knowledge and that’s it.

Such programs impart limited knowledge which is not sufficient for learners. On the other hand, an LMS portal can equip learners with so much knowledge. The learners can get continuous feedback about the improvement in performance through the LMS portal because assignments are uploaded on it after every module. The learners are also able to access the manager’s emails about their change in performance. They can ask questions from them if unable to understand anything. Managers can also suggest topics to employees based on their performance gaps. This is how employees can become better at what they do.

The employees need knowledge which they can use.

Hence there should be learning aids given to them in the form of performance support tools(PST’s).

Employees might not have time to log in to the LMS and then search for a specific piece of information. So, they can use PST’s in those cases.

Performance support tools are like notes which employees can access after they have attended formal training.

Since they are concise, they can be used to teach employees about system upgrades and new processes. For example, the employees can be shown 3-minute videos to teach them about software process change and the new video link can be uploaded on the company’s Facebook page.
An elearning content provider knows how to convert formal training into PST’s. This can be done by letting them know which portions are important to be remembered by employees. The PST’s can also be personalized according to the learning path of a specific learner.

These are the different formats of PST’s that can be given to a learner

Text animations: Text animations are important to make sure that the learners can remember a checklist. They can also be used to convey the steps of a workflow.

Interactive infographics: Infographics can also be used to ensure that the learners can grasp the summaries. You can use avatars in infographics to capture learner’s attention. The infographics can be interactive too, where you can add a label to the specific elements. They are an excellent way to let the learners know huge information.

For example, you can create a map of the USA and color different states in different colors according to the population ranges. Then whenever a user clicks on a state, he can see information like the population of a state, etc, and the different literacy levels, etc.

Although such PST’s are not integrated with an LMS portal, they are highly useful for learners when they need just-in-time information. For example, webcasts can be sent to learners through push notifications which they can access to view some important matters like the introduction of a new product, etc. It has been found in surveys that job aids improve employee proficiency much more as compared to formal training.

How to design job aid/performance support tools?

It’s important before designing a performance support tool that you take interviews of the relevant learners. You might have conducted some online research but such interviews are quite crucial.

After conducting interviews, talk to managers to know how the job aids will be given to employees. The employees can also get feedback from managers as to whether their performance has improved or not.

Selecting the right format for a performance support tool

The format of the job aid is important because it depends on the information that needs to be conveyed. For this purpose, you should consider whether the employee needs to remember practical information then a video is an apt tool. But if the employee needs information about a new product, then a poster might be sufficient. A step-by-step diagram is useful to inform employees about a new process. An elearning content provider can help you with the selection. This kind of job aid is useful if the worker has to follow some instructions in a linear order and does not require any decision-making.

30 Jun 2021
online learning

How are companies providing online learning?

Education has undergone a huge shift during the pandemic. One of the main reasons for it was the social distancing norms followed during this period, which prohibited the students from having an access to being physically present at the venue. Online learning is the new rule now with so many professionals turning to MOOCs for boosting their skills as the pandemic affected the required job skills also. Online learning got a boost because laid-off employees wanted to add to their skills to have a stronger resume. While online learning can be imparted to learners, there is the problem of how to give them credits i.e. Credentialing.

Credentialing is not a problem with MOOC’s because although the course is imparted through online learning; it is always imparted through a university that grants a certificate after the course finishes.

However, some MOOCs offer nano-degree programs which involve that the learner completes some projects before the certificate of completion is issued to him. Nano degree programs are preferred by working professionals these days because they don’t have time to attend regular courses. Also, on the other hand, nano-degree programs have the best placements because companies value the skills acquired by learners in these programs. Elearning companies in India prepare the content of such programs with specialized SME’s. The elearning companies provide the projects for such programs. The industry experts have helped in designing such projects and confirm whether they meet the competency standards required for a certain domain.

These programs have become crucial for companies because there has been a change to a digitalized workplace now and employees need new skills to adapt to such a transition. Companies today need to protect themselves from faulty software, cybersecurity attacks and data losses that can cause closure of business.

However, companies need to hire professionals who are skilled and can handle such problems with ease.

These programs also involve the LMS that makes sure that learners can access the course content and there are webcasts which the learners can watch in their spare time. Hospitals use such content to impart training to employees. Also, such programs are necessary to make sure employees get accreditation as per the compliance rules of this industry.

These online learning courses also consist of workforce assessments that, make sure that the learners are tested before they begin the course. When the results of such pre-assessments are yielded, learners get advice about which skill sets do they need further.

Since the elearning companies manage the execution of such courses, they provide a dashboard from which universities can check how many students have enrolled and how are they proceeding. If the university has a tie-up with a company, the latter can also check whether employees are registering for the course or not.

Companies should provide employees with such courses rather than hiring someone to replace them because advertising for such vacancies costs a lot. It’s also true that companies sometimes find it tough to get such talented individuals because they need higher salaries which are unaffordable. So, reskilling employees, is the practical way out. Companies need IT skills because they make sure work processes can be upgraded to suit customer’s and employee’s needs. But then the employees need to be trained to use such upgraded IT systems. Then, the ROI of the business can be increased due to the heightened speed of employees and better customer satisfaction rate.

04 Jan 2021
elearning companies in India

Elearning companies in India create qualitative assessments

Elearning includes proper assessment for the learners. It’s important to check how the learners are faring otherwise you won’t be able to track their progress.

Elearning companies in India are also designing qualitative assessments for learners to understand their performance better.

A conventional elearning assessment wants to know whether the learner can answer certain questions. Based on his answers, he is given scores. However, qualitative learning assessment is different and hence it focusses on where the learner is in terms of his learning journey. This kind of assessment helps in knowing the skill gaps of the learner. This is how you can create individualistic learning experiences. There are the following kinds of qualitative learning assessments:

Simulations 

Simulations are important for learners. They put you in a practical world without involving any kind of risk. Hence the learners could be tested through simulations. They could be asked to put the hotspot on a certain button which is a part of a procedure. When they can choose the right option, their productivity gets improved. They can improve their performance without getting tested on real tools. 

Discussions through online groups 

Make sure online learners talk to each other you can ask them for information. You can put in more training modules to increase the knowledge of the learners. This is required when the learners are not giving any answers. Social media groups can also be used for this purpose. These groups check how well learners have understood everything. They can discuss things on social media groups and you can check their level of understanding. You can put forth a question and see whether they can answer it or not. You can even give hints and see whether they include hints in the answers. 

Explanatory questions 

An open-ended question can be asked from an online learner. This may include them to explain a concept. If their explanation is not so good, something is lacking in their learning. This way, they can check their understanding of the concept. For example, they may have a wrong understanding of a notion which has affected their personal growth for long.

But these precautions have to be followed while adding qualitative assessments:

The assessment should be apt 

This way you can check the learners’ understanding. It should not be too difficult so that nobody can answer it. It should also not be so easy that learners are not able to recognise where they are wrong. 

Adding simulations wrongly 

You should make sure that the elearning assessment matches the content. For example, a simulation does not make any sense if the content has a lot of theory in it. The learner might not have been taught any content related to the theory in the module. 

Evaluation criteria

The elearning author should also be able to measure the results of the elearning assessment. This is important for explanatory questions. There should be an evaluation criterion. It should coincide with the learning criteria of the organisation. There are some learning objectives of the organisation before it designed the elearning module. Gaps in skills could be one of the evaluation criteria also. 

This is how can you design qualitative assessments. 

Make sure you choose one of such elearning companies in India which designs qualitative assessments.

31 Dec 2020
Elearning companies in India

How to select a vendor from elearning companies in India?

When you are outsourcing work to an elearning company, it’s quite a tough decision as there are so many elearning companies in India

. You have to choose the right company for this purpose.
 
What are the advantages of choosing the best vendor for elearning development?
Best content 

An experienced elearning company will provide better content. When you are doing some research about a vendor, it’s better to look at how many awards it has won. There are many research companies out there who recognise the vendors in this business like elearningindustry.com. Whatever a vendor has done in the past recognises the kind of appreciation he has received.
There are other advantages to hiring a smaller vendor. The smaller vendors can provide individual attention to your project. This is not possible with larger companies which have so many clients to attend at the same time. Therefore, you must look at the domain experience of an elearning company. You should look into its clients and select one which has clients like you.
The right kind of vendor must have Subject Matter Experts dealing with your topic. So a Subject Matter Expert(SME) can create content for a training experience which is as per your needs.

Extensibility of project
It is also important to check whether the elearning company can work on a project of your scale. It’s better that the same elearning company is hired at the end which did the work at the beginning. Consistency is an important factor in an e-learning training program. You need to see whether the elearning company can consider a large number of learners.

Visual Design team 
The visual design team is critical to the success of the instructional designing team. This team must include video editors and graphic designers to produce an entertaining and yet educating video. There must be a large team of visual designers available with the elearning company to be able to work at any time.
One way is to check the elearning portfolio of the company. You can get an idea about the capability of the elearning company through its portfolio. The ID’s create the storyboard but the visual designers bring it to life with animation and sound.

Use of the best technologies


Content should be scalable 

When you are selecting an elearning company, make sure that the content is in sync with the best of technologies. A training program can also be effective when it uses the most advanced technologies.
The elearning company should also have the ability to work with new technologies. It should be able to provide elearning for various kinds of gadgets such as tablets, desktop and mobile phones.

Augmented reality 
The elearning company can also specialise in providing content through virtual or augmented reality. Such kind of content is known as virtual labs. These kinds of virtual labs make sure that there is no risk in training employees how to operate in environments with high risk. Only some elearning companies deal with such kind of content.

Blended learning
Blended learning makes sure that there is a use of instructor-led training along with asynchronous training media like the use of social networking platforms. Blended learning can make sure that your content can reach new viewers.
These are some of the considerations a company while choosing from the plethora of elearning companies in India.

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DSLR stands for Digital single-lens reflex camera. It has a digital imaging sensor. In this kind of camera, the captured image can be viewed in the viewfinder when the shutter button is pressed. Its shown through the main lens rather than through a secondary lens, so the user knows what has been captured. 

He was a German psychologist who is known for discovering the forgetting curve. According to this curve, the biggest decline in memory happens within 20 minutes, and then 1 hour.