Tag: elearning companies in india

24 Nov 2021
compliance training

Should compliance training activities happen throughout the year? 

“It takes less time to do things right than to explain why you did it wrong.” Henry Wadsworth Longfellow

Over the years, compliance training has become prominent for companies. It’s because organizations have to make employees recall their training for which it has to be shifted to the online mode and held several times during a year through various modes like webinars, podcasts, etc. In offline training, the employees tend to forget everything within a year.

Hence, when employees are provided with a compliance training calendar, they keep in sync with the ongoing training process.

Why a calendar?

Because compliance laws get changed all the time:

The companies should take measures to ensure that the employees are informed of the compliance laws as soon as they are updated. The language of such an explanation should be understandable by employees. A training calendar can be decided based on the availability of employees and trainers. With the changes in compliance rules, having a pre-decided training schedule can’t be helpful because sometimes ad-hoc sessions are needed. So, having a calendar adds spontaneity to the schedule.

After an internal or an external audit happens:

Sometimes a company can get insights into how it’s performing as far as compliance laws are concerned because an audit might have been conducted due to which an emergency training session is required. A compliance audit happens through an auditor who needs to check company records. The auditor can also ask for the company employee and management to answer auditing questionnaires. An organization can schedule an audit itself if it’s internal by contacting an auditor. It’s generally done to determine whether the company’s employees are following all the checklists issued for compliance to them. So, such audits are conducted by a company’s discretion as and when it deems them a requirement. They can be preplanned at the beginning of a year and included in an audit calendar. For example, financial audits happen once in a year for every publicly listed company, but they can also happen unplanned, for example when someone files a complaint against the financial misconduct by a company. For example, shareholders can criticize that they are not being shown the financial statements prepared as per GAAP standards.

Why is a compliance calendar necessary?

The practitioners of such compliance training may find it difficult to prove to the C-suite that is the CEO, CFO, CTO, etc. about the value of the calendar. It’s because they can’t understand why the training needs to be a continuous process. That’s when the compliance training advocates need to show why making compliance an all-the-year event will be helpful.

For the C-suite, having compliance training as an annual event is costly enough and when it’s done throughout the year, the company budgets explode.

But having multiple compliance activities is useful because sometimes some employees might not find some methods of training useful. For example, they might need other training formats apart from offline compliance training.

For them, videos might be an effective way of learning rather than webinars. So, for such employees, it’s better, that when a new law comes into force, its videos are emailed to them which also showcase the results of noncompliance. The vendors of the company also require such training videos. These videos are a part of micro-learning where users are delivered 5-8 minutes nuggets for them to grasp information easily.

23 Nov 2021
elearning

How e-learning can stop the Great Resignation? 

In the US, many resignations have been happening due to employee turmoil. Why are they so frustrated, and what is causing them to give up on their jobs.

The employees are suffering from burnout because they have to manage their households along with work. The USA imposed lockdowns last year in March. Earlier, employees were quite pleased about the work-from-home culture because they had complete access to the IT equipment. Their motivation to work had soared because they found the ideal work-life balance.

However, there was a certain divide among employees as to be given permissions regarding telework. Generally, employees who had a Bachelor’s degree were preferred for remote work, and a majority of those who didn’t have a college education were not allowed such privilege. Well, those who were not working from home before the pandemic but got this opportunity, post the pandemic, are certainly happy with the situation. Almost 50% of them were pleased about working from home because it gave them more freedom over their time due to the flexibility of work hours. They also find it satisfying that they have more time for the family as compared to before.

So workers now prefer the telework kind of situation, which is causing the Great Resignation. Apart from the null commuting time, the other benefits of remote work are the time to exercise, cook and indulge in other personal activities. The workers are leaving jobs because they no longer desire to work from the office. Also, people who studied during the pandemic are opting for remote work.

Many employees are pursuing e-learning courses to boost their careers. The Great Resignation started happening in April in the US when the vaccinations were started and companies expected employees to resume working from the office. In that month, only an unprecedented number of resignations (4.0 million) happened in the US.

How can e-learning help in stopping employee attrition?

Better skills: The employees need to be given higher pay packets to continue with their jobs, i.e. to prevent attrition. E-learning can make sure that employees imbibe those skills which make them deserving of higher salaries. Skill development is an urgent need of the hour so that employees don’t change jobs for the sake of better salaries. Apart from that, when an employee has attained higher skills, it’s time to give him more accountability and responsibility in the job. Apart from that, the e-learning systems should be tailored to an employee’s needs. Some employees prefer mobiles, while others learn through the laptop. Hence, companies have to focus on making the e-learning experiences personalized for employees.

Ensuring HR cooperation: HR e-learning is also needed because these employees need to put more energy into retaining employees. Hence, they need to schedule conversations with employees about how the current IT infrastructure is supportive or non-supportive for them. It is because with better IT tools employees become more productive at the workplace making them worthy of a promotion. The companies might need to invest in new software for enabling better performance out of an employee. An employee can only get job satisfaction when his job is rewarding and that comes with his better output.

The HR e-learning can ensure that they prevent an employee from leaving. That can happen when he is connected to the superiors in the company who can take his career forward through mentoring. The HR can also ensure that the praiseworthy employees are given positive feedback by the company seniors acknowledging their efforts.

The Human Resource professionals can provide the employees with financial rewards once they review the competition and know what kind of salary hike can prevent someone from looking for a new job.

In the end, a company is at a benefit when a diligent, star employee does not quit because that shows that the company believes in nurturing excellence essential for fostering positivity among employees.

18 Nov 2021
compliance training

How has compliance training for the aviation industry changed after the pandemic? 

The aviation industry has suffered some landmark changes after the Covid-19 pandemic emerged. Therefore, this industry had to impose mandatory compliance training for the flight operators in different countries regarding their aircrew.

Compliance training for ground staff handling aircrew

One of such changes was introduced by the Indian aviation industry for the aircraft personnel, as per which the pilots had to get the DGCA(Directorate General of Civil Aviation) medical assessment before boarding a flight. This rule applied to those who had suffered from the Covid-19 virus and had mild symptoms. After displaying a negative RT-PCR report, they still have to be evaluated by the DGCA Medical Examiner and can only resume flying after the issuance of the DGCA Medical Assessment. But before getting such a medical assessment, the pilots need to be put under isolation management.

Compliance training for ground staff handling international passengers from India

Since the international flights have also started from India in September 2021 when Air India started its international flights to Canada, the flight operators had to provide ground staff with compliance training due to travel restrictions of this country.

For example, Canada has imposed strict rules for passengers coming from India. According to such it, the passengers have to get Covid-19 testing during 18 hours before their outgoing flight to Canada. This test is only acceptable if done by the Genestrings Laboratory located at the Delhi airport. The passengers who don’t have a positive Covid-19 test report at check-in will be denied entry to the flight. So, again, the ground staff deployed at the check-in points will have to be trained for checking this report.
The ground staff also has to be made digitally proficient in fetching the details of the passengers who have booked this test online. It’s because the slots for this test are booked online through the Delhi airport website.

Compliance training for ground staff handling international passengers to India

Similarly, for international passengers coming to India, some rules are mandatory. Either they have to upload a travel negative COVID-19 RT-PCR report done 72 hours before boarding the flight or be willing to undertake a test after they arrive at the Delhi airport.

So, again compliance training is required for the ground staff of flight operators to check these certificates because the copies of the negative RTPCR reports of international passengers are uploaded online. Apart from checking this report, boarding is only allowed to such passengers after the thermal screening. But the cabin crew also has some in-flight responsibilities, which include secluding a passenger who is exhibiting signs of Covid-19.

Again, thermal screening is mandatory for all passengers after the deboarding of the flight, an additional responsibility of the ground staff. But if any passengers fail thermal screening, they will be tested for the virus, and hence their family members informed if they test positive.

 

16 Nov 2021
employee training

Is employee training that inevitable in retail companies now?

In the US, a lot of frontline workers have quit their jobs, particularly in April 2021. Now the companies have no choice before them but to get automation because of depleting manpower. If humans are not present to do their jobs, at least robots should do so. So the employees have to be trained on how to use these robots. Robots can take the place of human beings in doing monotonous jobs.

For example, companies are replacing human beings with the Internet of Things (IoT) based drones for inventory counting purposes. Since such drones are IoT-based, they can update the software on the retailer’s PC with the updated item count on each aisle. So through this software the robot or the retailer can immediately file a reorder to the appropriate supplier.

Hence, employee training has become pivotal for retail companies due to automation and other reasons mentioned below:

Need for Automation:

The most automatable activities are those which include entering customer information into PCs. So, filing clerks can easily be replaced by robots that can easily process such information too with the aid of software.

Due to the impact of the pandemic also, retail stores are opting for automation. It’s because human contact has to be minimized due to their risk of catching the disease. Hence, a robot is a better option. Robots can easily monitor customers for mask compliance without causing any retaliation. Apart from that, they can also alert employees when they are in proximity to others so that proper distance is maintained. Intelligent automation is the need of the hour because customers want an expedited experience, much similar to online shopping.

Hence, robots can be efficiently employed for this purpose because they can help in real-time inventory management.

They can be programmed to count the inventory in the morning and, based on real-time data stored with them about the orders placed, they can order refilling of the inventory by the suitable vendor. Much more, when they have information about the inventory and about how many items it contains, they can immediately inform the customer through phone or in the face about the availability.

But in the case of a human managing the store, the customer dealing becomes slow because they might not have accurate information about the inventory all the time. In fact, mobile robots are necessary because the frontline employee can avoid a visit to the inventory and get updated about its status through them.

Use of RFID tags:

RFID is also a smart tracker to check whether the delivery vehicle to the customer has reached its intended destination. When the frontline employee has an RFID reader, he can easily contact the driver and locate it to ensure that the customer is notified about the delivery status. The driver can’t lie about the location due to the presence of the RFID chip on the vehicle.

The RFID tags are also used for monitoring the product sales because if any customer enters the shop and does shoplifting, he can be stopped at the exit gate due to the RFID chip in the tag of the product. Such activities can be monitored by a robot that’s holding the RFID reader. The usage of robots in retail stores has also been necessitated because humans can’t be deployed during the daytime when there are more people and the risk of infection is high.

Hence, robots can be of such assistance during this time. Moreover, many employees are scared to return to retail stores due to the pandemic and prefer to work from home, which isn’t feasible because they have to manage customers.

Smart scheduling

Smart scheduling systems are getting used by retail companies, for which employee training is necessary.

This software helps managers in delegating employees to the store in such a manner so that there is no under-staffing to ruin customers’ experiences or over-staffing. This is done because the software can predict the customer inflow into the store at different times of the day. Moreover, if an employee is not available during a certain time due to other issues, that is also taken into account while generating the employees’ schedules for a day.

Use of AI-based mobile apps:

The retail companies don’t treat their frontline workers as occasional now because of the costs involved in training their replacements. Also, due to the pandemic, everyone is not willing to come to the store to work, so companies can’t lose someone who is.

Hence, companies are empowering their employees with knowledge, especially about products and new technologies, for higher job satisfaction and better retention. And that can be done when employees’ training is imparted for faster handling of customer queries, for which speedy access to inventory information is needed.

Therefore, companies are providing mobile apps to employees through which they get JIT information about product prices, their availability, and features. These apps can be used anywhere and is a comfortable option when the retail employee is working from home. Such an app provides answers to retailer’s questions so that their customers’ response times increase.

It’s because these apps are AI-based and know the questions a customer with a certain profile will pose to the retailer. All the answers by the app get generated based on the customer information entered there. Hence, employee training on how to use such apps is mandatory for customer happiness and increased purchases.

 

 

 

 

 

 

05 Oct 2021
Banking elearning

How can banks provide better operations with banking e-learning?

Banks are including elearning to make sure employees are adept at doing their jobs. They are given games by the senior management to ensure they get a hang of their job roles.

How are banking elearning games helpful in handling customers?

Banks face a crisis when it comes to handling a tough situation. It’s because although customers have shifted to internet-based banking due to the pandemic still some of them prefer to come to banks. It’s because old people can’t operate online banking software and hence need resolutions of problems such as cheque clearance, the opening of savings accounts, etc. These banking elearning games make sure that customer executives experience situations like how to handle queues in banks and don’t panic when such a situation emerges.

These simulation games empower employees to handle their job roles better. For example, in a cheque clearing game, the employees are supposed to move the players, to handle tasks like when a customer gives a cheque after which they have to verify the details. Any wrong move in the game penalizes the players. All the game results are sent to the managers who then decide when an executive should be allowed public dealing. When an employee has attained a certain score, he can then be shifted to a customer handling role.

When employees play such games, they get hands-on experience in dealing with customer processes, so they don’t commit any errors in the actual process. Such elearning helps employees to deal with situations like mortgages, payments, and approval of loans. The customers want expedited processes when they come to banks and hence elearning has become a crucial way to achieve these results. Banking elearning must also include system safety because any carelessness can cause bugs to enter the system and everyone knows the consequences of data theft in such organizations. Hence access control is important in this kind of training.

Security is also important in banking elearning because if any information about the process is leaked, the operations can be compromised. Any hacker can get knowledge of a bank’s operations and this can be risky. Hence access to banking elearning courses should be there for employees only.

Teaching employees about hard skills, soft skills, and compliance

Banking involves a lot of administrative tasks done through software. Hence it involves teaching employees the correct use of software for their job duties so that they become efficient. After going through banking elearning employees not only gain hard skills, but also soft skills and customers are more pleased. With an elearning platform, when employees play simulation-based games for their skill assessment, their performance can improve. Such communication skills are quite useful in convincing customers to save and open accounts with banks. Of course, the ability to save differs between different customers. But their psychology towards savings can be influenced by a banking officer who can tell them about good rates on term deposits. This way, the customer can become more financially knowledgeable and learn about how savings can fetch him good rates of interest. But there needs to be the protection of customers so that they are not defrauded. However, law-making authorities in several countries have come up with rules to protect customers’ money.

In 2017, RBI made changes to the Banking Ombudsman law which protects customers in case they are misled about a banking product(mis-selling). For example mis-selling happens when someone tries to conceal facts about a financial product like asking customers to invest in mutual funds which are linked to securities whose values can fluctuate and there is no assurance of monthly returns. But banking elearning can teach employees to refrain from such practices to protect the integrity of a bank.

09 Sep 2021
finance elearning

Use finance elearning to avoid banking frauds

Finance eLearning has become one of the mainstream changes for banks because of the landmark developments in this sector. This is the time when the e-learning companies in the US can have a progressive time. The reason there was a financial recession in the year 2008 was that BFSI employees suffered from a lack of knowledge. If the employees are made to understand their roles in the context of their effect on customers, they will adhere to compliance training. This will affect their organization as a whole because it will successfully follow the compliance rules generated by the apex banks and the government. I.e., the regulators.

The e-learning companies in the US with their comprehensive finance e-learning courses can help the compliance teams of banks.

Two incidents, in particular, have been responsible for the awakening of the BFSI industry to the imperativeness of finance e-learning.
Great Recession 2008

The Great Recession of 2008 as it is called happened because financial companies embarked on too many risky ventures like the Shadow Banking System, which includes the activities of these institutions as financial intermediaries. These financial intermediaries facilitated the lending process by serving as a middleman between the borrower and the lender. The financial institutions eased up the creation of credit across the global financial system but their activities were not subject to legal control. These activities include borrowing against unlisted derivatives.

When the financial institutions could not get the invested money in the purchase of such instruments by their buyers, their credit flow to consumers was adversely affected. So, if the BFSI employees were given adequate financial training they would not have sold such perilous financial instruments to American consumers.

There were also Credit Default Swaps where the banks sold CDS instruments to lenders as per which they were liable to pay them on a borrower’s behalf in case the latter defaulted on his loan. A CDS can be a safe instrument unless the borrowers stop paying their interests for them to the lender. As per this instrument, the lender, who buys CDS pays insurance premiums to the bank, which sells them so that the former’s loan repayments are safeguarded when anything unfavorable happens.

Hence, the BFSI executives must be aware of the lending norms and assess the risk carefully for which finance e-learning is crucial.

As a result, there were amendments in which securities could be registered and traded. It was done to safeguard the money of innocent American citizens.

There were changes in Regulation D of the Dodd-Frank Securities Act of 1933 especially to change the definition of an accredited investor. As per this change of definition, an accredited investor could not be someone who has a primary residence to prove his net worth. This asset could not be counted as part of his net worth to issue a security.

Hence banking employees had to be informed of this change through finance e-learning so that they had cognizance of what is a registered security.

There has been a detailed survey in which it was found that BFSI employees do consider improvement in knowledge critical for making sure that their institution is saved from risks. The finance e-learning can make sure employees know about compliance training. There might be a limitation on what intradepartmental knowledge transfer can happen in banks, but such employees should be acquainted with policy changes.

Nirav Modi-PNB fraud

For example, a similar kind of financial crisis happened in India because of unsupervised lending by a bank and in the aftermath, these institutions were asked to integrate their internal software into the advanced SWIFT interbank messaging system. Such interlinking implies that whenever banks communicate with the international banks, the RBI knows of it. This kind of regulatory action was needed because 1.77 billion dollars were lost by international Indian banks in loans to Nirav Modi who defaulted and later fled. PNB, whose Mumbai branch employees were responsible for this fraud, said that the latter didn’t enter any kind of illegal transactions in the bank’s banking software. If the issuance of these LOU’s was recorded in PNB’s software, it would have discovered the ongoing fraud in time. These illegal transactions happened when those two employees generated unauthorized Letters of Undertaking to Nirav Modi to get credit from overseas branches of PNB. As per these letters, Nirav Modi was supposed to provide PNB with margin money which didn’t happen. The Letter of Undertaking is generated by the issuing bank so that its customers could be given a short-term credit by a foreign bank to pay money to their overseas vendors. However, this credit is given for a limited period, which is 90 days. If the PNB Mumbai’s bank employees had been aware of the rules associated with an LOU through finance e-learning, they would not have committed such a fraud.

SWIFT is a software developed by Belgium based company and is used for communication between banks located all over the world.

 

27 Aug 2021
Graphic tablets

Graphic tablets are making elearning easier 

E-learning has become a part and parcel of our lives. The companies are swarming into e-learning companies in the US to get the most innovative solutions for their corporate training purposes.

The entire e-learning pedagogy starts with making learning easier for users and corporate institutions have realized it.

The eLearning professionals are also finding technologically diverse ways to produce aesthetically rich and entertaining solutions at the same. One of such devices is the graphic tablets which make sure that the e-learning content is created on them without resorting to the use of PCs. So, it becomes easier for e-learning professionals to generate content from the confines of their homes and there are no location-based restrictions because such tablets are so portable.

Since these tablets use the touch screen technology activated through a stylus, they are easier to operate than a PC. The stylus gets an electromagnetic signal from the tablet when it, touches it, and the tablet deciphers the position of the stylus through this signal.

Use in the education sector

The teachers find graphic tablets immensely useful because instead of typing comments for students in Microsoft word documents, they can write handwritten notes for them via a stylus just like a pen is used to write on paper.

So, when the graphic tablet is connected to a computer, the students see answers to their questions getting written on the shared computer screen through a Zoom meeting interface. As a teacher or a corporate trainer, you can open any document on your tablet and write on it to explain the concepts better. The student can see you writing on the same document through the screen sharing feature. The concept of graphic tablets is more useful in the context of developing countries like India, where education has not gained so much priority, especially for the female gender. They are discouraged from going to school and the dropout rate is high among females at a staggering 57% before they reach the 11th standard.

For them, online teaching using graphic tablets is a feasible solution to avail. Their progress can be tracked to know whether they have logged in to Zoom or not and the vibrant process of drawing on graphic tablets even makes the process more interesting.

The use of graphic tablets among distance education teachers has also increased because NCERT materials are available without any cost.

The students can also ask questions from teachers by referring to a document which can then be opened by the teacher on his/her PC and shared with students in the Zoom meeting. On top of it, the students can be easily explained such materials by writing explanatory notes on them during a Zoom meeting session.

The students can be taught complicated topics quickly through this technology.

Use in offline teaching

Graphic tablets are also used in classroom teaching because they can be connected to large screen monitors and students can see everything. The teacher can also open up the document created in an earlier class and use it to teach the successive batch of students rather than repeatedly writing. So, the days of traditional teaching where the teacher had to stand in front of a blackboard and write are the days of yore.

Use in the medical sector

Apart from being an invaluable tool, in the field of education, these tablets are useful for doctors also who can write prescriptions on them. The doctors can deal with a larger number of patients, rather than treating a few because the prescription is seen on the screen by the patient. The entire crux of telemedicine where a patient can explain his symptoms on a zoom call and the doctor shares his computer screen to provide the prescription is captured by a graphic tablet. The storage also becomes feasible with graphic tablets because no paper is required. Using such tablets is an empowering experience because the doctors don’t need to scan and store every medical prescription written on paper, rather they can retrieve it from their PC when required.

 

 

04 Aug 2021
LMS for BFSI

A BFSI LMS helps banks train employees with new technologies 

The BFSI industry has seen a lot of changes recently. There have been increasing customer demands due to so many banks coming up. Due to so much competition, automation has become a part of this industry. Indeed, this industry has now started deploying technologies such as artificial intelligence and Big Data.

Therefore, the BFSI has been stressing about hiring intelligent people for roles who can handle the new technology. The companies, therefore, want them to undergo training through an LMS for BFSI before they can be given skill assessment modules to test their knowledge, and completely become attuned with what the industry needs. Through an LMS, the companies provide initial training to bank recruits so that they can be assessed for their upcoming job roles.

Moreover, the employees have to be trained when new technology gets adopted by a bank, and hence an LMS for BFSI is a necessity where such content can be uploaded. It’s also beneficial when bank employees can’t attend the in-person training.

Use of APIs

The banks have started using specific APIs(application programming interface) to handle this huge number of customers. These APIs are integrated with the software of the banks so that they can easily uncouple the integration between the backend i.e. the server and the front end such as help desks. These APIs enable smooth data transfer without the need to update the back-end programming when a change is made.

Through these APIs, banks don’t need a data entry operator because a 3rd party service provider like a software development company provides them with online application forms linked to databases. The BFSI does not have to worry about wrong data entering the databases. Here, when API comes into the picture, they contain the script for checking credentials and performing other certificate-based customer validation.

Hence, the bank employees have to be trained on how to help customers in using such online application forms and that can be done through video tutorials uploaded on an LMS for BFSI.

The higher reach of banks

Since the banks have expanded their reach especially in developing countries such as India, where they have made a foray into rural banking also, they need to have better data handling and analysis capabilities. It’s because with such a huge influx of data banks have to make critical decisions like whether to provide credit cards to such customers. How to evaluate a customer’s creditworthiness when there are so many applying for such cards all the time? Therefore artificial intelligence software which can rate credit card applicants for their creditworthiness score is extremely useful in such situations. The bank employees can also make better decisions about how to handle customers better based on the data gathered through various surveys and apps. The banks have experienced such a huge flow of data because customers are also applying for credit cards through app etc.

Use of Augmented Reality(AR) in apps

There has also been coming up of technologies such as augmented reality which are working well with the customers of every industry. So, they can be used for creating better experiences for banking customers also. Using such technologies in the banking sector aims to ensure that customers can conduct transactions from home.

For example, some banks have already started deploying AR technology into their mobile apps. The customers can use this feature to find the nearest bank ATM located near their house. Augmented reality means adding something to the environment of a person. The customers can click on the Near Me tab of a banking app so that they can create a geographical radius and find the number of branches located there. They also get to know the route to ATMs through such apps.

AR has also been integrated into their current technology by another bank that can scan the debit card with the phone’s camera and hence get to know their bank balances on phone. These apps provide present account information to the customer.

This is how banks have been using modern technology like augmented reality. The employees have to be trained to access data gained through all such apps through an LMS in BFSI.

What augmented reality does is that it makes sure that through your camera display you get relevant information like the cost of a building. Augmented reality adds objects like cost and other relevant virtual objects into the real world.

30 Jul 2021
Creativ Technologies

How elearning services are helpful for retail stores in increasing sales?

The second wave of Covid 19 has receded and the people are heaving a sigh of relief. There has been a removal of lockdowns in many countries. So, since the situation has improved, people have started shifting to new jobs instead of sticking to their old jobs. Companies are realizing the worth of a talent before it leaves them.

The resources are scarce and there are more roles for them. Thus in a way, the demand-supply curve has finally turned in the way of human resources who can choose their jobs based on employee satisfaction offered.

So, how should retail companies attract the eligible resources towards them? Retail stores know that frontline worker are the most important resources for their organization because they handle customers. In the times of the pandemic, they have made things easier for retail stores by managing understaffed stores and ensuring that both they and the customers follow safety procedures. The companies had to extend a real hand of support to these employees during these tough times.

Companies should know how to provide elearning services to employees so that their morale stays boosted when the work conditions change.

This is a major reason why some retail companies are chosen by employees as compared to others because they believe in the latter relating to their brand values through elearning.

The companies can offer offsite elearning services to their frontline workers to teach them more about sales and store management concepts.

Webinars can also be shown to retail employees where they can be taught about merchandising. Higher sales can indeed happen through retail elearning services because of the following reasons:

Offer customer-focused merchandising: Merchandising is important for a company because it attracts customers to the product store. We all get attracted to the merchandising displays of clothing stores.

Retail merchandising helps a customer understand the value of a brand’s products, what is his perspective about the based on the brand is shown in retail stores. The company’s brand equity is decided in the color schemes of its products also. For example, an Apple store is never green in color because the brand is about technology. Hence the walls of an Apple store are painted white. Brand merchandising is an important part of creating the identity of a brand. For example, the McDonald’s restaurant had the Ronald Macdonald character sitting on a chair outside until the character was finally taken away due to the terrorizing clown sightings in 2016 in the US.

The store should be decorated and the merchandising displays must be arranged for holidays such as Easter. The sales are heavy on this holiday because of favorable warmer weather also. During this time there is a major demand for clothes.

Whether the products are placed correctly: The elearning services can teach workers how to perform a retail store audit. It means that they can check whether the right products are placed on the right shelf and whether the expired products have been removed from the shelves because otherwise, the store loses its trust among customers. There should be a count of items on shelves to ensure that the products are completely tracked and none of them has been stolen. The use of signage is also important because it ensures that the customers get drawn to the brand and sales are easier. Such audits are helpful for product companies because they know that they are getting the allotted floor space as promised.

Learn how to use inventory management software: Elearning services can provide training to the employees about the right use of retail software. This implies that when the retail store employees count the on-shelf goods and the inventory, they know whether any product needs reorder so that it does not go out of stock. This also depends on the past and forecasted sales of the product.

When the retail workers add all such information to the inventory management software it can automatically reorder, saving the hassles for the store manager.

For shelf verification by managers: Elearning services are also important for managers because they can get to know how the employees are performing. If the employees are showing them older photos of product displays, they can track them down using the software. They can track the time when such photos were taken to ensure that they are the latest. It’s because empty shelves can mean not happening sales, which means a store’s business is getting affected.

How to make customers buy: Retail employees can also be taught how to make sales by altering the store display. It’s important to have signage related to happiness so that customers feel positive emotions in the store. You can also ensure that there are dog pics in your stores that evoke a positive customer response.

There is also certain software that can help a retail store track what kind of customers buy certain products like their age, gender, demographics, and at what time they buy. So, you can ensure that your product display is designed correctly at a certain time of the year to attract maximum customers. Elearning services can help store workers learn how to use such software. Such software can also help you design surveys through which you can get to know how many customers of a certain gender are going to shop there on holidays. In 2018, more male shoppers shopped in stores compared to 2017. So this way, when the stores became aware of this trend beforehand, they could arrange their shopping displays that way. Apart from using the retail store software which uses autoresponder emails to send such surveys, you can also add the URL to the survey on the physical receipt. There can be a QR code of the survey on the receipt also. If your store has a web app make sure customers take part in the survey. The survey can also be added to a kiosk so that customers enter details while buying something.

So store operators can use a lot of techniques to boost sales when they are provided elearning services about new sales and inventory-based software.

 

27 Jul 2021
Life Sciences elearning

Why is Life Sciences Elearning so important for medical trials?

Elearning has occupied a predominant position as a learning methodology all over the world. It’s also being used in the domain of life sciences elearning. There is the use of elearning in the different sub-domains of life sciences which include pharmaceutical and medical devices. Even biotechnology which includes gene research is a part of this domain. Lifesciences elearning can be used to make the workers in the pharmaceuticals industry aware of the new requirements imposed by the FDA.

Information about new HIPAA rules

Under the new HIPAA rules imposed by the US government, the medical practitioners have to ensure that the information regarding patients is transferred electronically so that its unauthorized access is prevented. This includes information regarding their Medicare plans and insurers. Medical Aid is also given by employer-sponsored group plans through an insurer where the salary of employees is deducted to contribute to the health contingencies.

So apart from medical practitioners, entities that reimburse the cost of medical care like insurers have to follow HIPAA patient privacy rules.

But HIPAA rules don’t apply to certain situations.

This rule excludes those health plans where the employer is taking care of the expenses rather than an insurer. Also to be excluded, this health plan must have less than 50 people being a part of it.

Otherwise, HIPAA applies to medical health care plans including health, vision, and dental problems. It also includes health plans in which the long-term expenses of a patient like his nursing-home-stay is covered.

Work from home for medical researchers

There has also been much change in the work pattern in the drug industry due to the Covid-19 pandemic. A lot of employees have been working from homes against only 25% in that situation before the pandemic and the pharmaceutical industry is facing problems in conducting trials.

The clinical trials which had been suspended due to lockdown are again taking place. Now, digital tools are getting used for remote monitoring of a candidate for a clinical trial.

With remote monitoring of volunteers, it can be seen, how much dosage they are taking and if there is inefficiency and delay in drug consumption. But such databases can be created accurately for every patient when proper Lifesciences elearning is given to doctors and also trial data can be recorded in an LMS.

Life sciences companies have also been benefitting from this shift to work-from-home. The workers are more productive because they don’t have to take tiring journeys to the office. The drug manufacturing companies took proper initiatives to combat the spread of disease because they disinfected those manufacturing plants where the Covid-19 sufferers were discovered.

But work from home also had negative impacts on the life sciences industry. Although pharmaceutical companies have been able to manufacture drugs with a lower number of employees in the office, this approach has not been so great. According to 33.3% of employees of such companies, the output of such production was of lower quality.

The life sciences e-learning can be used to replicate experiments.

There can be demonstrations shown to the lab workers so that they can learn how to analyze and evaluate data related to experiments.

How to conduct lab trials at home?

Also, the lab trials can be conducted at home with tools available such as online lab simulators. There can be 3D simulations and the doctors can view the results through the software used for such experiments in the simulations. For example, they have data analyzing tool which they can use to evaluate the result of clinical trials like if a certain substance is increased in an experiment would the resulting product be stable or not, and what will be its impact on the human body. For example, the company can develop software for the blood sample of a Covid19 patient and how can any drug affect the virus. For the development of this software, the company must have done a detailed study of how Coronavirus is affected by various substances. The use of this kind of software which is taught as a part of Lifesciences elearning is based on artificial intelligence and eliminates the need to recruit human volunteers for clinical trials. Apart from finding the right candidate depending on age, gender, etc, and another problem is that the participants don’t believe that they would be safe in a trial. Also, sometimes, the participants are not studied closely to study the impact of a drug. The candidate dropout rate is also high between successive trials.

How to recruit candidates for drug trials?

A Lifesciences LMS can solve the problem of recruiting candidates for such trials. It’s because, with a database query language, the doctors’ prescriptions and lab reports uploaded to such an LMS can be used to find patients who are apt for a trial.

But doctors often use different medical language to describe the same disease, so it can be troublesome for computer software to find the right volunteer. But an algorithm can be used for this search purpose which makes use of the right keywords related to a disease. However, the Lifesciences elearning can focus on teaching such a search-based tool depending on this algorithm to the drug researchers. Of course, these doctors can’t be taught a database query language to search records for eligible drug trial volunteers.

So this is how life sciences elearning can be useful for biotech companies.

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DSLR stands for Digital single-lens reflex camera. It has a digital imaging sensor. In this kind of camera, the captured image can be viewed in the viewfinder when the shutter button is pressed. Its shown through the main lens rather than through a secondary lens, so the user knows what has been captured. 

He was a German psychologist who is known for discovering the forgetting curve. According to this curve, the biggest decline in memory happens within 20 minutes, and then 1 hour.