Tag: elearning companies in india

11 Oct 2023
L&D use in ESG reporting

How can L&D help a company in ESG reporting? 

Businesses are facing a dynamic environment today, whether it’s due to the pandemic or otherwise. They have to comply with the environmental, social, and governance(ESG) framework, which implies that the businesses have to reveal data about their operations covering all these three parameters. Many laws cover the ESG domain, and they are made compulsory by the government. All these laws govern how the environmental, social, and governance of the business affect everything.

What is ESG?

In brief, as far as the environmental effects of ESG are concerned, they include the usage of water, management of wastewater, and other pollutants. The company has to set goals for reducing emissions and pollutants.

The social aspect of ESG includes what the DEI practices of a company are and how well it treats its labor. The company should make sure that all the employees are treated equally and justly in the company. A company should also play its role in solving community issues as a part of societal performance.

Companies need to disclose all this behavior accurately in the ESG report, which can also be audited. When such reports are audited, they enhance the trustworthiness of the company.

The last part of ESG, the governance practices, deals with the compensation of different executives and the anti-corruption laws of the company. The company must have laws for punishing corrupt behavior.

No company can ignore the importance of following ESG because not doing so can have a lot of negative consequences. Corporate social responsibility involves businesses not damaging the environment through their operations, and hence, they are not liable to pay heavy fines. The employees also feel pleased working in a company which is playing its part in the social benefit. Hence, businesses are investing a lot of money in having processes with a lesser carbon footprint.

Is learning and development of any use?

The Learning and development of a business can ensure that when it is focussing on the social impact of its operations, it does not have an effect from the governance perspective. Even if one aspect affects the other, the business should be prepared for such tradeoffs. 

For example, during the pandemic, some of the businesses suffered due to the safety requirements, which were part of the social aspect of the ESG. There were a lot of problems during the pandemic when the companies could not become agile enough in their production. The companies faced a lot of stress between managing their social responsibility with respect to worker safety and having an agile production structure. They faced many problems because the workers were not able to change themselves as per the OSHAS 18001 requirements.

There was a stringent implementation of the OSHAS 18001 standards, which mandated that the workers wear personal protective equipment during work to prevent any incidence of COVID-19. This slowed the production of many companies, especially manufacturing units.

The importance of this rule is that it prevents any compensation from being paid to the workers due to their absence from the job due to the COVID-19 ailment. But, when Learning and development are implemented in a company, employees can conform to the rules without letting productivity be affected. Through L&D, they gain a lot of expertise in doing their jobs despite the restrictions. Moreover, L&D could help workers cope with the psychological stress caused by environmental governance, like the threat of disease. 

What is ESG reporting?

Any organization needs an external L&D partner for this purpose so that it can have workshops created about the problems faced in such reporting and the important topics. It can also teach employees about the reporting templates created by the Sustainability Accounting Standards Board(SASB). 

SASB has established different requirements for various kinds of industries, including manufacturing technology and healthcare, depending on the production requirements in such industries. 

The main problem with ESG governance is the reporting of aspects like carbon emissions. Hence, the staff has to be thoroughly trained in them depending on the requirements of the industry. The company has to decide how the staff will aid in such reporting. It has to be taught the template of the reporting, depending on the guidelines established. If the ESG reporting falls short of such guidelines, there can be effects. The training for such reporting will include the involved staff and the content. 

The leaders must take part in the L&D initiative for the ESG reporting.

The employees must know what the stakeholders expect from such reporting and how the process will take place. They must also know the logic behind such reporting. The major stakeholders who are interested in the environmental choices of a company are its investors. They don’t want to invest in companies that are harming the environment.

Hence, when SASB releases such data, it helps such investors make informed decisions. Apart from being necessary for compliance, companies need to be sustainable also because they have to survive in a society, and no business can afford to turn society against it. When the staff is taught through L&D about ESG reporting, it gets a better insight into clean production and how they can be more responsible towards a better environment. 

20 Sep 2023
Medical training videos importance

What do you learn in medical training?

Medical training has been critical for new employees so that they can fit themselves with the policies of the hospital.

However, there can be problems during onboarding itself when the new hires feel secluded. They think that the new information is too much for them to grasp. So, all of a sudden, they are bombarded with duties, which makes them feel appalled. They can’t understand what their role requirements are and are also confused with training because it’s not enough.

Apart from that, they can also feel that their seniors are not happy with them.

This can cause dissatisfaction and make them look for jobs elsewhere. The employees feel disoriented during their onboarding when they have not been properly told about their job duties.

Patient safety is an important reason why medical training is paramount. A new hire in the medical profession requires a lot of mentoring. They should accompany the experienced doctors so that they earn a lot of valuable experience.

When medical professionals don’t have proper knowledge about procedures and policies, it can cause a lot of accidents. It can also damage the reputation of the healthcare provider. The following errors can be prevented with the help of medical training:

  • Diagnostic Errors:

There can be many errors which can arise in the beginning. For example, the doctor can prescribe the wrong medication to the patient, which happens due to lack of experience. There can also be a need for more consideration of how one drug interacts with another, leading to side effects.

There can also be a wrong diagnosis of the disease. This can hamper the recovery of the patient because sometimes symptoms which lead to an indication of an ailment are not recognized early, leading to an exacerbation of the situation.

The medical provider has to be extremely cautious during any surgery because even the wrong blood transfusion can cause issues for the patients. This happens when the doctor does not check that the blood types don’t match. In this case, the blood transfusion should not happen because this can cause a life-threatening condition for the patient.

Even surgical doctors require intensive medical training so that they know how to conduct the process properly, like not leaving any incisions open or causing any unwanted damage to the patient.

Moreover, when doctors look tired, they should be sent home because the fatigue causes them to make wrong decisions, which is not favorable for the hospital.

  • Discharge errors:

Medical training videos are so crucial for doctors because they can only discharge patients after giving them all the tips for necessary care so that if any symptom develops, they are to immediately consult. The patients must have all the post-operative care instructions given to them so that they don’t lack any knowledge. Any resources not being disseminated to them means patients are in the dark about their condition and can lapse in their post-surgical or treatment routine. They can miss the visits to the hospital or even skip medicines.

  • Surgical errors:

Infection control procedures also need to be taken seriously because if any medical treatment is not done properly, the patients can be inflicted with serious conditions. The infections that a patient gets when any external object is inserted into the body or any time during which he is in the hospital are known as hospital-acquired infections. For example, a urinary tract infection can occur when a catheter (medical tube) is inserted into the urinary tract of a person to drain out urine because a patient cannot do so himself. When a situation arises, precautions have to be taken so that no germs enter the body. The doctors dealing with such a patient have to keep their hands clean, wearing gloves all the time. Even the catheter has to be cleaned so that no infection happens to the body.

So, all these precautions can be learned by the new hires when they observe the elder doctors performing such procedures.

Hence, the doctors need to be shown medical training videos so that all procedures are standardized and any evidence of any negligence is taken care of in time.

The medical training videos can be a lot of aid in preventing such errors. The doctors can be taught about how to administer important processes so that if any adverse events indicate a symptom, this can be clearly shown to a novice. This can help the doctors in getting to any infection that might have occurred after the process. Various case studies can be shown where any negligence by the doctor has led to a severe condition so that it can be prevented in future by exercising due caution.

  • Lack of informed consent:

Medical training videos are also very effective in situations when patients don’t have much clue about the procedure. They are not aware of the post-operative cure and the surgical risks, like how much success rate it has. So, in that scenario, the consent of patients must be taken after duly informing them about surgical risks through such videos where they can also get a better understanding of their condition.

When informed consent has not been taken from patients, there can be a risk of legal consequences.

When surgery is being conducted, or treatment is under process, the doctors cooperate among themselves to provide the best cure to the patient. Therefore, the teams need to be trained in collaboration with each other. Each of the doctors, whether he is an anesthesiologist or a surgeon, has an important role to play and hence must be shown videos about complex conditions when their duties intensify.

08 Sep 2023
L&D

What is the need for an L&D partner?

L&D staff needs an enhancement in every company due to the workload pressure. Although a company might have an internal L&D department, problems arise when there are many projects.

There can be a requirement for an external training partner who knows where the skill gaps of a company are.

These are the reasons why an external L&D partner is needed:  

  • Conducts a skills assessment:

An L&D company knows the difference between how a company is performing and how it is supposed to. It knows how to conduct a needs assessment to detect skill gaps. It can ensure that simulations are handed over to employees, through which real skills can be evaluated. If they are lacking, it’s time to implement a training program.

Tests for assessment

There can be quizzes handed over to employees to check their real skills. There are many red flags for a company that its employees suffer from skill gaps when it has trouble meeting its desired ROI. The company also might have adopted a new technology, and employees might face trouble using it.

A company can use a Likert scale and rate skills from 1 to 5 depending on their importance. Then, evaluate the employees based on their skills. These skills gap can be higher for freshers who have just joined the company.

In that case, an L&D program is not the complete solution; shadowing is the answer, where the novices follow the expert people on the job. Also, every job profile has some skills that are more important than others, and the training should focus on closing the pivotal skill gaps first. For example, in the case of a telesales executive who sells products to customers daily, knowing negotiation skills is much more important than being an expert at Excel.

He can just know how to store data in Excel, but it’s a waste of time when he can’t make customers buy at certain prices.

Hence, for every employee, skills must be rated for criticality, i.e., which skills are more necessary than others. This is the last stage of a skills assessment process. After this process, the company can begin training for skills deemed a prerequisite for job performance and hire an L&D partner if needed.

  • Cheaper to use external resources:

The L&D team of a company needs to be supplied with expensive software licenses. But this is not the problem with an external L&D team, which gets its own software licenses, reducing the costs for a company. 

  • Access to the best resources:

When an L&D partner is hired, a lot of problems are solved for the company. It’s able to come up with the best output required for training. It gets access to the best training partners in terms of instructional designers.

Furthermore, it has content developers like subject-matter experts who know the topics in detail. Even if such an L&D partner does not have the best people on board currently, it can suggest the most productive resources to a company based on its connections. Especially in the case of technical skill gaps, where finding a subject-matter expert and instructional designers is not so easy.

When a Company has access to an experienced L&D partner, it hires the skilled resources swiftly and saves time. It also hires L&D staff who know the latest eLearning processes and authoring tools. It also knows the technology a certain industry needs to create its eLearning content. 

L&D Partners often help companies fulfil their training needs without hiring resources for a long time. 

  • Diversification of resources:

Such external L&D partners also help companies hire resources from other countries, which also helps an organization create resources for local training. It may have trouble finding the right resource for creating training materials for employees of a certain region. But with an L&D partner, all its localization needs are solved.

This freedom to choose resources from anywhere ensures the company can work with resources with complete credibility. It can allow remote work to them, and it’s the headache of the L&D Partner to manage them and get the work done seamlessly. A company can also save costs by opting for resources from cheaper regions than its own. 

Sometimes, better resources also exist for a company outside its own country; hence, hiring an L&D partner is necessary to find them. 

Conclusion

When a company opts for an external L&D partner, it maximizes its productivity with internal and external resources. The company benefits from cooperation between its resources and the L&D partner. It can also give feedback to the L&D partner so that its staff performs to the best of its abilities and any performance gaps are removed on time.

However, a major problem can arise when the in-house L&D refuses to collaborate with an external partner. This can be more troublesome when both kinds of resources work in different time zones, and cooperation is required. So, the company should convince the internal staff to be at their best level with an external partner.

14 Mar 2023
customer training for products

How to promote customer training for products? 

Customer training is genuinely needed by companies to sell products. Without proper training, customers can’t use products, especially the impeccable software that is getting released into the market every day. The customers have problems using the SaaS products and hence need training videos. Most of these new products are beyond the understanding of customers and they get confused while using them. The entire efforts of the sales team get wasted once customers don’t understand the product after buying it and ask for refunds or they give such word-of-mouth publicity that everyone refuses to buy it.

Benefits of customer training:

Companies should not look at customer training as a way to boost sales; rather they can get a lot of impetus in the market once customers can do something useful with the product. Customer training can make sure they stay with you in the long run even if competitors are providing them with better offerings. 

  • Customer satisfaction:

When customers are trained about the product, they can use it effectively. The customers can know how the product will help them solve their needs and they have not wasted their money. When customers are trained, the client support conversations are reduced needing to hire lesser customer support executive staff. 

  • Product advertisement:

The biggest benefit of customer training is that the customers will opt for a renewal of the subscription and you won’t lose them to new players in the market. Customer training is also a way to advertise and create brand awareness. It ensures that customers get knowledge about the product and its benefits.

Although customers can be given training, it needs to be localized so that users all over the world can understand it. Also, customers can be given certifications after they have completed them.

How to ensure customers sign up for product training?

Well, the biggest hurdle companies can face is how to lure customers into product training. This can be quite challenging if the customers are working professionals and face a lack of time.

  • Offer credits for training:

The companies can offer customer training credits which means they can get cash for credit. So, whenever they have credits, they can buy a product at a discount. So, the more the training is completed by a customer, the higher the discounts he can earn.

Companies can’t take money for training because it can act as a hindrance to software usage by customers. This is also troublesome in the case of corporate customers because the company needs to fund such training and hence consent from the finance department is required.

  • Provide certification:

When software companies have a great certification it acts as an encouragement for the customer, because they can show it off to their colleagues. So, they take more interest in the content. They can also get better career opportunities if they have such certifications in their resume.

  • Send emails:

The customers can be sent automated emails about new courses getting launched. The companies can include a small trailer of the course in such an email so that the customers are attracted to it. But the trailer needs to be interesting, so you can ask your elearning vendor to create it who can add all multimedia effects to it. Also, whatever LMS you are using for imparting training to corporate customers, make sure it has a chat option so that if the consumer has problems despite seeing the demo, he can contact you without wasting time. Round-the-clock support by agents is very important.

  • Host webinars:

Webinars can also be used to entice customers. They can get comprehensive information about the product through them. Webinars can be used on a long-term basis to show product demos to customers. They can easily see all the features of the product apart from how it works.

For corporate customer training, it’s extremely important to convince the managers. They will get appraisals once they introduce a new software product in the company which leads to increased employee productivity. Hence, a company must canvass the managers about the importance of the implementation of their software. Moreover, companies can send emails to managers about new training courses becoming available.

Also, every customer does not need in-depth product training. They need shorter videos. If there are customers who need more detailed knowledge of your products, build longer videos for them. 

How to track customer training?

Companies can also ensure that they are using CRM software which gives them complete insights into which customers are logging onto the LMS and which are not. This is because if customers are not interested in your products even when you are ready to explain them, they are now using other products.

11 Nov 2022
mobile learning solutions

What are mobile learning solutions? 

Mobile learning solutions have become resourceful for businesses today because many employees have deskless jobs these days. Today, learners can’t be expected to sit through training sessions, and neither the companies have budgets for classroom training; hence microlearning nuggets delivered through mobile learning solutions are imperative. But the companies have to check whether such learning solutions are up to the mark.

The biggest consideration when coming up with these solutions is to see whether the users need to access the learning solutions outside the office or their homes in a non-conventional environment. And the other problem is whether such locations have internet availability and if not, how learners will access the courses.

Mobile learning solutions are also advantageous because most Generation Z population use smartphones to learn.

So, companies are missing out on a major chunk of learners when they are not providing mobile learning solutions. 

Uses of mobile learning solutions

The Smartphone based learning solutions are extremely useful for employees to catch up with any changes at work through training. With mobiles, employees can be updated about any changes in company rules. They can be immediately notified about the same through push notifications.

Such learning solutions can be watched on any moveable device, irrespective of whether there is an internet connection. So, the users can use a mobile player app and watch the downloaded course on it.

When the viewers watch the mobile learning solutions in an offline mode, their usage can’t be tracked, but when they are on the company’s LMS portal to download such videos, the company can definitely get an idea of the downloaded content. If a certain employee has not logged on to the company’s LMS to download any of the videos, it means he is not browsing the content. The company needs to take measures to encourage such an employee to participate. LMS portals must have the feature that the employees can add all the data regarding scores in quizzes. If there is no feedback feature, the companies cannot know whether the learner has watched the video also apart from downloading it.

If an employee has not given any feedback regarding a simulation on a mobile app or added the quiz scores related to it on this LMS portal, this clearly means he has not seen the simulation. Such behavior of an employee must be acknowledged; otherwise, a company cannot benefit from mobile learning solutions even when they are available in an offline mode.

Apart from videos, such learning solutions include podcasts, which are also effective means of training. The users who prefer reading rather than listening or watching can also download training guides and watch them offline. 

Such learning solutions are useful in multiple situations, such as compliance training and onboarding of employees. The company needs to collaborate with an elearning vendor to ensure that the mobile learning solutions are customized. There might not be the right kind of professionals in the company to handle the preparation of such content. The companies need to work with L&D Vendors who have the creativity and the IT caliber to design such solutions.

Mobile learning solutions offer the advantage that they provide excellent onboarding solutions for companies that don’t want employees to slow down the pace of others. By providing them with mobile-based learning, companies can ensure that freshers can watch the processes without disrupting their flow of work. By hiring an experienced elearning vendor like us, concise mobile learning solutions can be offered to new joiners so that they only grasp the essential knowledge. 

Mobile learning solutions vs. mobile apps

The user also might not have much space on his phone to store the app. Any organization that is opting for such apps puts its learning plan at risk because of problems that can arise in the app’s functioning. 

Mobile learning solutions are a much better alternative to mobile apps because the latter frequently crashes, causing inaccessibility for the user. The users might have trouble using the app due to glitches also. Their organization might also be unable to help them due to the lack of constant IT support. So, the organizations which are buying such android or iOS apps need to have consistent IT support. 

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