Hospitality Elearning has become a must for hotels and restaurants. This kind of elearning can help hotels earn a lot of revenue. For example, the most prominent example of this is that there is a change in the behavior of employees with the guests. The hotel employees can be taught how to increase booking while talking to interested prospects on the phone. This can increase the probability that the customer will book because, throughout his phone conversation with the hotel staff, he was addressed by his name. The hotel staff had been trained to collect all his information right away like what are the booking dates, how will be the occupancy etc. These are the notable advantages of hospitality elearning:
Improves guests retention rates
Hospitality e-learning is done on a large scale by the best hotels in the world.
These hotels have lesser staff attrition rates because employees have been given the best training in the world. The employees also feel happy with their jobs and are motivated to perform better.
Clients can understand when the hotel staff has been trained or not. It is because they are treated better. The clients like to give repeat business to customers when its staff has been trained. It has been found in a survey that when the staff is well rained, the revenues of the hotel are enhanced by 5%. The satisfaction of the guests also increased by 5-7% which is the reason for them coming back again.
Provides soft skills training
In the hospitality industry, soft skills are the most required skill. Without such skills, it’s tough to handle international customers.
Employees with better hospitality elearning can ensure that their behavior is suited to offer guests a memorable experience.
The hospitality employees can ensure that the guests are completely satisfied with their stay in the hotel. It’s because guests today require a wholesome experience, much like staying at home. So, hotel staff who has been trained in Emotional quotient skills can fulfill the needs of the guests better. The key skills of emotional quotient training are skills training such as resilience, critical thinking, and better stress response.
Dealing with stressful situations
Although there is no way to measure the emotional intelligence of a prospective employee, such tests can indeed be implemented for employees. Its because hotel employers believe that employees with higher EQ are good leaders.
For example, EQ training is useful for hotel employees when they have to deal with customers who are asking for more alcohol.
There are also problems caused when tourists face any medical emergency. Employees who have EQ can handle the same situation without being perturbed by the panic.
Employees who have received hospitality e-learning can be made aware of the culture of tourists. They can be taught how to take customers to the beautiful spots in the country.
Dealing with international tourists
The most inevitable advantage of elearning is that the employees from different parts of the world can be trine. There might be some employees who don’t understand English but understand the language of the guests. So, it’s better to have a multilingual hospitality e-learning course for such employees. International hotel chains have branches all over the world and they cant train all their staff because of location issues. The answer to this problem is a multilingual cloud-based hospitality LMS which can be viewed any time. With face-to-face training, new hotel employees have to be relocated to another place for training, which isn’t the case with elearning.