Tag: elearning companies in the US

23 Jul 2021
hospitality elearning

Why should a hotel impart hospitality elearning?

Hospitality Elearning has become a must for hotels and restaurants. This kind of elearning can help hotels earn a lot of revenue. For example, the most prominent example of this is that there is a change in the behavior of employees with the guests. The hotel employees can be taught how to increase booking while talking to interested prospects on the phone. This can increase the probability that the customer will book because, throughout his phone conversation with the hotel staff, he was addressed by his name. The hotel staff had been trained to collect all his information right away like what are the booking dates, how will be the occupancy etc. These are the notable advantages of hospitality elearning:

Improves guests retention rates

Hospitality e-learning is done on a large scale by the best hotels in the world.

These hotels have lesser staff attrition rates because employees have been given the best training in the world. The employees also feel happy with their jobs and are motivated to perform better.

Clients can understand when the hotel staff has been trained or not. It is because they are treated better. The clients like to give repeat business to customers when its staff has been trained. It has been found in a survey that when the staff is well rained, the revenues of the hotel are enhanced by 5%. The satisfaction of the guests also increased by 5-7% which is the reason for them coming back again.

Provides soft skills training

In the hospitality industry, soft skills are the most required skill. Without such skills, it’s tough to handle international customers.

Employees with better hospitality elearning can ensure that their behavior is suited to offer guests a memorable experience.

The hospitality employees can ensure that the guests are completely satisfied with their stay in the hotel. It’s because guests today require a wholesome experience, much like staying at home. So, hotel staff who has been trained in Emotional quotient skills can fulfill the needs of the guests better. The key skills of emotional quotient training are skills training such as resilience, critical thinking, and better stress response.

Dealing with stressful situations

Although there is no way to measure the emotional intelligence of a prospective employee, such tests can indeed be implemented for employees. Its because hotel employers believe that employees with higher EQ are good leaders.

For example, EQ training is useful for hotel employees when they have to deal with customers who are asking for more alcohol.

There are also problems caused when tourists face any medical emergency. Employees who have EQ can handle the same situation without being perturbed by the panic.

Employees who have received hospitality e-learning can be made aware of the culture of tourists. They can be taught how to take customers to the beautiful spots in the country.

Dealing with international tourists

The most inevitable advantage of elearning is that the employees from different parts of the world can be trine. There might be some employees who don’t understand English but understand the language of the guests. So, it’s better to have a multilingual hospitality e-learning course for such employees. International hotel chains have branches all over the world and they cant train all their staff because of location issues. The answer to this problem is a multilingual cloud-based hospitality LMS which can be viewed any time. With face-to-face training, new hotel employees have to be relocated to another place for training, which isn’t the case with elearning.

23 Jul 2021
performance support tools

How can performance support tools improve an employee’s performance?

Corporate training has become so important for companies because it can ensure that employees are given the most important knowledge to survive in a company. But, there are some problems with formal training. The first one is that the formal programs don’t improve the practical skills of learners. Most formal training programs have another problem which is that they are not of long duration. The learners are supposed to grasp up all the knowledge in a short training program which does not work well. It just equips them with the basic knowledge and that’s it.

Such programs impart limited knowledge which is not sufficient for learners. On the other hand, an LMS portal can equip learners with so much knowledge. The learners can get continuous feedback about the improvement in performance through the LMS portal because assignments are uploaded on it after every module. The learners are also able to access the manager’s emails about their change in performance. They can ask questions from them if unable to understand anything. Managers can also suggest topics to employees based on their performance gaps. This is how employees can become better at what they do.

The employees need knowledge which they can use.

Hence there should be learning aids given to them in the form of performance support tools(PST’s).

Employees might not have time to log in to the LMS and then search for a specific piece of information. So, they can use PST’s in those cases.

Performance support tools are like notes which employees can access after they have attended formal training.

Since they are concise, they can be used to teach employees about system upgrades and new processes. For example, the employees can be shown 3-minute videos to teach them about software process change and the new video link can be uploaded on the company’s Facebook page.
An elearning content provider knows how to convert formal training into PST’s. This can be done by letting them know which portions are important to be remembered by employees. The PST’s can also be personalized according to the learning path of a specific learner.

These are the different formats of PST’s that can be given to a learner

Text animations: Text animations are important to make sure that the learners can remember a checklist. They can also be used to convey the steps of a workflow.

Interactive infographics: Infographics can also be used to ensure that the learners can grasp the summaries. You can use avatars in infographics to capture learner’s attention. The infographics can be interactive too, where you can add a label to the specific elements. They are an excellent way to let the learners know huge information.

For example, you can create a map of the USA and color different states in different colors according to the population ranges. Then whenever a user clicks on a state, he can see information like the population of a state, etc, and the different literacy levels, etc.

Although such PST’s are not integrated with an LMS portal, they are highly useful for learners when they need just-in-time information. For example, webcasts can be sent to learners through push notifications which they can access to view some important matters like the introduction of a new product, etc. It has been found in surveys that job aids improve employee proficiency much more as compared to formal training.

How to design job aid/performance support tools?

It’s important before designing a performance support tool that you take interviews of the relevant learners. You might have conducted some online research but such interviews are quite crucial.

After conducting interviews, talk to managers to know how the job aids will be given to employees. The employees can also get feedback from managers as to whether their performance has improved or not.

Selecting the right format for a performance support tool

The format of the job aid is important because it depends on the information that needs to be conveyed. For this purpose, you should consider whether the employee needs to remember practical information then a video is an apt tool. But if the employee needs information about a new product, then a poster might be sufficient. A step-by-step diagram is useful to inform employees about a new process. An elearning content provider can help you with the selection. This kind of job aid is useful if the worker has to follow some instructions in a linear order and does not require any decision-making.

08 Apr 2021

How can you create different elearning courses for different learners?

Elearning is in great demand now. So, the elearning professionals should learn how to cater to the needs of different learners now.

It’s important to understand what a learner wants from your course:

Different requirements of learners

All kinds of learners don’t have the same requirements from their elearning courses.

Learners also grasp up information at their own speed. They also have different skill sets. So, different courses have to be designed for them to fulfil those needs.

Ongoing evaluation of the course

Online facilitators can check a learner’s weakness and strength. This can be done through the elearning course so that if something is lacking further support can be provided to them.

Collaboration in a group

Learners must be able to take part in group collaboration so that they can imbibe knowledge from the way other learners are learning. They can also derive some knowledge from what others know.

Greater flexibility

Learners can also make sure that they learn whatever they wish to based on their existing knowledge. They need to know which tasks will be completed by them and how will do a certain task. So, they get greater flexibility in their learning choices because they might not have time to finish the complete course. The following are the ways in which you can help learners:

  1. Include ways to contact them

Learners also need support when they can’t understand a topic in the elearning course. You can provide them with a contact form so that they can add in their details so that you can contact them in their spare time. You can also make sure that they get ideas from their peers about their problems. Employees can get in touch with each other to solve problems when a forum has been integrated with an LMS.

  1. Whether the course meets the timeline

You can make sure that the learners have certain objectives in mind when they start the course. Once you know about their goals, you can prepare a learning plan as per their needs. Along with learning objectives, you can also ask them about their specific timeline. When the elearning course is finished by learners, you can enquire them as to whether they have met their timeline.

  1. Find out about the basic needs of learners

You need to understand what the learners expect out of an elearning course. So, you have an idea about what they have in their mind about the elearning course. Once they know their own expectations from the course, it becomes easier for you to design the course. You can get focus groups and surveys done to find out the learner’s requirements from the course. Then design your course in such a way that such requirements are met. You can evaluate learners to know about their present knowledge. Hence you would know what you need to include in such a course.

  1. Have clear expectations right from the beginning

You should make learners set realistic expectations from the course. In fact, the course should be able to provide them with some practical benefits. They should be aware of how the course will provide them with practical benefits.


So, this is how the needs of different learners can be incorporated into courses.

23 Feb 2021
elearning companies in the US

What should the dictionary of an instructional designer contain?

Instructional designers learn many things as they grow in their careers.

But they need to know some terms when interacting with the L&D professionals because they are representatives of their organizations i.e. elearning companies in the US.

Instructional designing is one of the most coveted professions these days. Its because it pays well. There can be the use of the following terms in this profession and every instructional designer should know about them.

Design document

It’s important because it is the outline of the project. It’s about how you will proceed. It creates the goals of elearning the models. There are also ways to check how learners have responded to the elearning module. What should be used to deliver the elearning including an LMS platform or a mobile app?

Instructional design models

Instructional designing models are very useful for instructional design. They are an important part of how to create a syllabus. When you follow Gagne’s taxonomy, you know how to create a module. The elearning models also talk about how to motivate learners like stimulating recall of anything they know from before.

Synchronous/asynchronous learning

Synchronous learning happens all the time when the learner and the trainer come face-to-face. The instructor also hosts webinars and learners are a part of them. While asynchronous learning is more popular because learners and trainers can’t be together at the same time.


A storyboard is not as detailed as the design document. It is more of a wireframe. So the slides are prepared and what kind of visual elements will be there in each slide. These elements could include text blocks and notes. They could also include images. So, such a storyboard is given to various course curators to ensure that they contribute their part. Like graphic designers come up with images where IDs write the storyboard and then see to it has the proper text. Developers make sure that the animation in the storyboard is perfect.

Evaluation points

An ID must be aware of the elearning criteria for the measurement of success. Courses have their assessments to check how much the learners have grasped. They can be checked for performing the steps well in simulations to know how well they can do tasks.

Enhancement in Performances

The first point is what the current knowledge of learners is. The second point what will they know after training. So, the gap in between such knowledge is the gap every instructional designer should aim to bridge through the elearning course.

Feedback from elearning

Feedback can be given to learners about how they must use the elearning module. On the other hand, you can also get feedback from them about how to improve the module. This kind of feedback can be in the form of an assessment of learners where you get to know how well they have understood. Focus groups can also be formed to know about the learning needs of learners.


So, these are some of the terms an ID must be knowing.


09 Feb 2021
elearning companies in the US

How should you choose a modern authoring tool for transition?

Elearning tools are quite important for elearning companies in the US.

Now, new elearning tools are coming up in the market. Elearning companies have to choose the tool according to its features. But there are some problems in terms of the learning time. The learning curve can be painful because you have to locate new features in the tool. But how can you ensure that switching to a new tool was not as costly as it sounds? How to make sure that the transition to the new elearning tool yields benefits?

The switch to the new elearning tool is required by so many companies which had using Flash. Since this tool is started to getting discarded by so many web browsers, it’s better to use new authoring tools. So to make sure that the content has to be created with new technology, better technology had to be used. The ideal way to make sure that the transition to the new elearning tool is easy by ensuring that the team is provided ample encouragement to do so. The new authoring tool must have easy workflows so that the team has no problem in adapting. With easier workflows, it becomes simpler to reuse and change the content in Flash created earlier.

Savings of budget by using a modern-day tool

Today’s modern authoring tools have the advantage that they are template-based. You can easily edit objects in these templates. Since the tool is web-based making the transition is also easy. The team can collaborate on the changes required. Since the new authoring tool is web-based, templates can be shared with the ID’s from all over the world, so that they can work on the same.

Moreover, whenever you decide to choose an authoring tool, its best to such tools which have guides for self-training. With the help of these guides, the teams can adapt easily. With the choice of proper tools, the old courses can be changed into modern courses with a light budget.

Using XML based authoring tool

There can also be use of XML-import to get the content on the new platform where it can be created again. Using XML to import the course can save the time spent on recreating it. In using XML for import, efforts to create new content were reduced by 80%. Since the authoring team does not have to focus on creating the new course, they can focus on the newly created content. Using XML for importing also saves the costs. XML parsing of the old content can be a part of the new authoring tool.

When there is a need for translation

When there is a need for translating the course, using a modern authoring tool can also be of benefit. Such tools can ensure that the text can be copied and extracted from the course. Then all this text can be translated and copied back into the course. This translated text can be copied to replace the original text. This way, you can save almost half of your text translation costs.

Adding review comments

You should choose an authoring tool to which adding comments is easy. You should be able to add comments from any location in the world and they should be easily tracked as to whether they have been checked by the instructional designer or not.

There should also be a central media library for the content which implies being able to track who is using the assets from it. It‘s easy to track where an image is applied. And whenever an image is changed in a course, it’s changed in all different language copies of it. This is how you can benefit by saving time and costs with a modern authoring tool.



08 Feb 2021
elearning companies in the US

What will be the Learning and Development changes in 2021?

There was confusion about the ending of the year 2020 when it started. Its because the world was in the grips of a pandemic. The companies had to take up new methods of working which included work from home.

The pandemic made sure businesses had to undergo digital changes with the aid of the elearning companies in the US because the employees had to work from home.

The knowledge gained by the executives in 2020 will make sure that the growth will increase in 2021. The Learning and Development team will make sure that changes in training will be implemented in 2021.

Designing the content

When the employees were trained in a classroom, there was a lot of learner engagement. There was no need for content design because the learners just focussed on what the trainer spoke.

However, when virtual training started getting implemented, the elearning design was the most important thing. The L&D teams have to ensure that these virtual sessions were short and included relevant content.

Roping in a star

A reputed expert from the industry can be hired to deliver training to make sure that the learners are easily engaged in it. Apart from that, when an industry leader speaks, learners are bound to be influenced easily.

Getting credits from universities

Whenever candidates seek to join a company these days, they are curious about whether it is offering any courses. It’s because through such courses their resume gets boosted. The companies are also entering into tie-ups with the best educational institutions to make sure that the best courses are provided to their employees. The Learning and Development team can ensure that these courses are as per their business objectives.

Enabling the leaders with soft skills

Carnegie Mellon Foundation has conducted a research in which it was discovered that a large part of success in the job is due to soft skills and only a small part can be attributed to technical knowledge. This result is completely true for leaders. The leaders need to guide employees carefully to make sure that the former is flexible to the modifications happening in these times. The soft skills in leaders can be only developed with the aid of techniques like gamification and virtual instructor-led training.

Moreover, the onus of training the leaders during these tough times also lies on the L&D teams. Leaders, on the other hand, have to make sure that their employees can work effectively. This is needed because these times have made everyone anxious and only leaders can drive performance out of employees.

Growing requirement of customer education

Customer education is also important for companies these days. It’s because of the inevitable changes introduced by the Corona pandemic. Customers can’t go to brick and mortar stores these days. The customers have to buy products online. Therefore, it was imperative that customer education programs had to be developed so that customers could buy the products without seeing them in person.

The L&D teams need to work in sync with business leaders to develop such customer education programs. They need to provide vigorous training programs to make sure customers can make buying decisions more confidently. The companies need to focus on such programs because competition necessitates that they do so. When the competition if offering the same products, differentiation requires excellent customer service. It can only happen through online education of customers on how to use the products and how to contact company professionals for customer service.

These are the L&D trends which will make sure changes happen in the elearning industry. Elearning companies in the US need to focus on such changes to stay on top of the field.


05 Feb 2021
Elearning companies in the US

How to create a perfect elearning design through UXD and LXD?

Elearning companies in the US focus on creating a perfect learning experience for the learners.

Such companies can make sure that the learner can imbibe the most required information from the module. The approach is centric to the needs of the learner. In this experience, the trainer thinks like a learner and creates a course perfect for him. When designing a learning experience design (LXD), influences are also taken from the user experience design(UXD) & instructional design
User experience design(UXD) ensures that the product is designed keeping in mind the usability of the user. This implies different facets like functionality and appearance of the product. When the principles of user experience design are designed, the content and the appearance of the course both have to be taken into consideration. In this case, how does a user can deal with the course will be a part of its UXD?

There is an interdependence between user experience design and learning experience design(LXD). The LXD makes sure that a course is designed which can be viewed by the learner. This should be there whatever might be the operating system on which the course is functional. However, since the course is a product also user experience is also important. There are 5 elements which are important for user experience design as follows:

    • Surface

This is the website design

    • Skeleton 

This includes the information mentioned on the website and how it is navigated.

    • Structure 

This implies a software caters to how the user needs are fulfilled and while the information is concerned, how the content is mentioned on a website.

    • Scope

In the case of the software, it refers to its functional specifications. In the case of a website, it refers to the content included on the website.

    • Strategy 

The aim is to create a strategy that ensures user needs are met.

Based on these facets, how these elements can be used in user interface design?

  • In what way, the course can be shown. This includes visibility of text and other objects including animation.
  • How will users go through the course? This includes the structural map of the course.
  • Can the users see the course on different platforms such as mobile phones and tablets?
  • What learning theories are used in the course?


The user experience design includes how users will view the course based on the colours and fonts of the text used in it. The images of the course also decide the user experience design.

Learning experience design

The digital content is created withc the help of a subject matter expert. There are following steps in the creation of a course:

  • Go through the content
  • Get in touch with a subject matter expert
  • Create the structure of the course
  • Prepare the storyboard
  • Prepare the course

In this entire procedure of preparing a course, a learner’s point of view is not considered. However, an instructional designer decides to include the learner’s point of view too. The subject matter experts include the integration of graphics and technology to accommodate the learner.

However, content created for learners is only considered to be effectual.

Merill’s first principles of instruction can be applied to see that there is an effective LXD. Now, what are these principles? According to these principles, a learner can only imbibe the concept of knowledge when it is given to them in the perspective of a real-life issue. This goal states that the learner should be able to resolve an issue of the real-world.

These principles are:

  • Problem centred: Get knowledge from the perspective of problems in the real world.
  • Activation: Recall whatever knowledge they have
  • Demonstrations:Get a demo of the new knowledge to be acquired by them.
  • Application: Apply the new knowledge to resolve issues
  • Integration: Combine their new knowledge into a practical activity

The learners should be made to recall the existing knowledge when any new concept is provided to them otherwise they feel secluded and unable to learn the new content.A demonstration is also necessary to ensure that the learners can imbibe new concepts. This is how user experience design and learning experience design are used to create an effective course.



05 Feb 2021

How to design a perfect elearning course in this pandemic?

Elearning has become a part and parcel of our lives during the Covid19 pandemic.

There has been an increase in the number of online learning courses. So, this article will let elearning companies in the US know the most favourable practices for creating an elearning course. 

Elearning course has to be great but it might not perfect. Follow these tips to design an elearning course perfectly. 

Strive for perfection but don’t worry too much 

While generating elearning courses, many authors want their courses to be perfect. They want to ensure that everything should be included in this course. However, no course is perfect. Every program might be all-inclusive as it can be but elearning authors don’t have to wait until they have come up with a perfect course. 

This however does not mean that you must be in a rapid rush to create courses. As an elearning author, you must work throughout to ensure that your courses have proper details. You might have to hire editors to check the quality of the course, and it is pertinent to do so because no one likes a course text having grammatical errors. 

How to start an elearning project 

Most elearning authors kick-start a project of developing courses for students without understanding what they duly need. Your course can only be useful to the students once you know about their goals and needs.

Think about using an elearning tool 

It can be quite difficult to create an elearning course if you are doing so for the first time. So, you should use an authoring tool.

An authoring tool is recommended because such tools have templates for adding MCQ’s and branching scenarios to your course. Although such tools have yearly subscription rates, you can benefit from using such tools.

Employ different elearning methods 

It’s better to employ different elearning methods. Such elearning methods may consider of text and audio narration. Authoring tools have all the ways to accommodate such methods. All authoring tools like captivate have methods like audio recording and text-to-speech through which you can cater to all kinds of learners.

Other elearning methods include live webinars which make sure that the learners can listen to text in the audio. When they listen to someone live, they are likely to understand better. PDF documents which can be downloaded from the LMS must also be included.

Give importance to important objectives 

An elearning tool can help you make a course with many objectives. But will learners be able to imbibe the knowledge associated with so many objectives? So, to make the course understandable and simpler, the course must cater to important objectives only. Understanding the extra objectives can prove burdensome for the learners. Therefore know about the most important objectives of the course and make sure your course focuses on just the same.

Include the right number of practice activities 

It is also important to include practice activities in a course. When there no practice activities in a course, a learner can’t comprehend the course. However, if there are an excessive number of activities, learners have to focus on them unable to go through the text of the course.

So, this is how an elearning course can be designed by elearning companies in the US.


03 Feb 2021
elearning companies in the US

How can the usability of an LMS be increased?

Are you looking for a strategic learning solution? Then an LMS is a perfect answer. It allows content to be uploaded through an LMS vendor’s server where every employee can access it. But they have to provide the best customer experience also. Here are some tips you can follow to ensure that you get the best LMS as per your needs.

Elearning companies in the US can help you get such an LMS integration. 

The company needs LMS integration i.e. other software to be integrated with the LMS. The best way to know which LMS integration is useful for you is by knowing the tech experience of the development team because they will handle the LMS. 

Coming back to the point, there can be many kinds of integrations which when included with an LMS can boost its functionality:

One sign on for the LMS and its integration 

The LMS must be accessible with a single sign-on. The employees can thus access the CRM with the same credentials as they use to access the LMS. This way, they can view customer reports in the CRM. But some security protocols need to be implemented for it. This can be in the form of registration restricted to domain so that anyone outside of it can’t access the LMS. For example, anybody without an email id with the domain name of the company can’t sign in to the LMS. There should also be the use of anti-virus software so that any PC accessing the LMS does not transfer some viruses to it. 


When you integrate CRM with your LMS, you can make sure that the customer service people deliver excellent performance. Their gaps can be analysed through the CRM and hence personalized training plans can be devised for them. They can be sent content through the LMS repeatedly to enable them how to talk to leads and customers. The employees can get data on how to change their low conversion ratios, which is about why leads don’t convert into actual sales numbers. 


Ecommerce can also be a useful integration. This is useful when you want to get buyers for your training content. You can easily describe your elearning courses in the form of items. Some companies find it quite useful to sell elearning courses for their product buyers. This has the double advantage of generating extra revenue and increasing the skills of customers. When customers get certifications in the products, they can also tell others about how to use the latter and the significance of the brand. So, your word-of-mouth publicity increases. Paypal is one of the most useful e-commerce integrations. 

Integration with Video Conferencing

Employees can get a lot of benefits from elearning when it’s integrated with video conferencing. So, there can be great participation from employees through live events. Employees enjoy talking to each other and discussing each other’s problems through such video conferencing. They can also get tips from other workers. You can also make sure that proper information is given to the employees about such live events, such as reminders being sent to them via group calendars. 

The employees can also access the videos of live events through the LMS library. 

This is how various LMS integrations can increase its usability. Choose from the elearning companies in the US which can help with the proper LMS vendor. 


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DSLR stands for Digital single-lens reflex camera. It has a digital imaging sensor. In this kind of camera, the captured image can be viewed in the viewfinder when the shutter button is pressed. Its shown through the main lens rather than through a secondary lens, so the user knows what has been captured. 

He was a German psychologist who is known for discovering the forgetting curve. According to this curve, the biggest decline in memory happens within 20 minutes, and then 1 hour. 

An XML parser is a class of software that allows client applications to read XML code. It makes sure that the XML code can be converted into a readable code.

In XML based authoring, no HTML tags are used for paragraph formatting. Instead, the entire document is formatted using XML tags. For this purpose, the authoring tool must have an XML parser. 

Marketing is of a lot of importance to a business these days. In marketing, the directors have to create “brand experiences”. Only when customers can associate a brand with an experience, they buy its products.The learning materials also need to create a similar kind of experience, known as learning experience design.

Authoring tools are available in the market such as Elucidat, Captivate, and Storyline. The usage of a tool depends on various factors which include the budget of the elearning company, how easy it is to use a tool, your technical knowledge, whether you are developing the course in a team, or are a sole author?