Tag: elearning companies in US

04 Apr 2022
continuous learning

How can management encourage a culture of continuous learning?

Companies are working hard to make their employees work hard to attain goals. But it’s not so easy because only continuous learning can make them the best. The companies can ensure that employees put their energies into learning, which is not an easy task, especially with remote employees.

Why is continuous learning needed?

For companies to get extraordinary performance from their employees, it’s paramount that they are always learning because innovation can only happen then. For example, a company may want to add a better structure to its work, implementing new production rules and the accompanying software.

And this process upgrade happens occasionally; hence the companies must encourage continuous learning which is available on-demand for employees and happens when they are free from their scheduled duties.

Remote employees don’t come to the office, and it’s a challenge to stay in touch with them. Employees also don’t like to follow up on industrial trends because they consider them a waste of time. Hence, they have to be made to realize the importance of such news. They can be sent a digital newsletter informing them of the most contemporary happenings in the form of summaries of their sector. The remote employees can also be sent birthday cards and welcome letters to new joiners. There can be weekly Teams call where the employees are congratulated for their exceptional performance and areas where there is scope for betterment.

The remote employees might not have time to access the training modules. They might be traveling a lot, especially in a target-based job. Hence, make sure that they can access the training modules offline or get them better mobile data packages to get a signal wherever they are.

Sometimes, continuous learning becomes a problem when the employees hesitate to ask questions. It’s not a good company culture when the employees have such apprehension because it can affect their performance. Such shyness comes when it gets revealed to the whole group that a particular employee has asked a question. And when all the team members know that a certain employee has problems, they start answering his question simultaneously. The solution, in this case, is that the remote employee with a query must get someone working from within the office(mentor) to support him. Such queries by remote employees can be simple, like how reports have to be prepared, but their delayed resolution can be troublesome.


However, this mentor can also support the remote worker by providing him with help on how to use the LMS for his continuous learning because the latter might face problems frequently. This is how the management can foster a culture of continuous learning in a company:

  1. The job of managers
  2. Managers have to encourage employees for them to pursue their learning activities. If an employee is taking time out for his work, his manager should not take it as abstinence from work. The employee can better contribute to the job with his improved skills. By making a role model of such an employee, you can inspire other employees to do the same. A lot can be achieved in a culture of continuous learning through collaboration. The managers should popularize the belief that sharing is caring. So if an employee knows something, he should share it with others.

    Knowledge hoarding is a dangerous phenomenon because it does not help when employees conceal crucial information from others to get ahead. So, it is the manager’s job to see that knowledge sharing is given its credit and that such employees are acknowledged. Employees should not follow a practice of knowledge hoarding because they feel important when everyone asks them about work. A company should ensure that team victories are more important than personal success. This way, a worker hoarding knowledge will share it with the team.


    Sometimes, some employees have better access to resources than others because of their education or academic contacts. Moreover, the employees should be privileged to get a paid subscription to professional magazines. The management can pay for such magazines and hold discussions about what employees have learned during lunches. The employees can also be paired in groups (task-force) to share their queries with others and get competent answers through investigation.

  3. Social learning
  4. Social media groups are essential to continuous learning, but they can start veering from the topic. Hence, it’s the job of a moderator to see that no one posts irrelevant memes on Facebook. Also, when any can’t answer back a question in two hours, it must be directly reported to the seniors to provide correct answers. The learners who share the most strategic posts like simulations, podcasts, or an article must be rewarded for their efforts. They could have contributed such content themselves or got it through somewhere. But a worthwhile article link can solve the problems of employees who get a reliable resource. However, there must be a schedule by which employees share such information, like once every week. If every employee posts something every day, there can be cognitive overload, and employees might miss something. Again, a moderator must approve such posts.

  5. Weekly webinars

After an expert has conducted a webinar, the next round ensures that all the solutions are crystal clear to the attendees. There can be a moderator in their webinar-based question and answer(Q&A) session who has ample knowledge and can shortlist the important questions. Send emails to the employees about the time and the meeting link of the webinar. The script of such a webinar containing questions and answers can be given to the employees who didn’t attend the event.

In the same way, when any online discussion gets started, the moderator should inform all the employees about it. The new employees might be getting solutions to their problems, like how to tackle a tough client. When a discussion starts about an online post, the other employees should be notified about them. The employees become aware of any ongoing discussion when they click on the “Join” button. The employees who have started their jobs from home sometimes feel left out when they are not given a proper introduction. They can be given a virtual training session through an experienced manager, who can also listen to their problems online. Later, the employees can be sent an online MCQ questionnaire by the LMS admin, in which they can fill in their responses about the quality of the lecture. This survey can also contain a Likert scale where employees can rank the lecture from a rating of 1-10.

The employees also feel that providing feedback about virtual sessions is not so time-consuming in such a way. When the employees give the questionnaire results, the reports can be prepared in the form of charts and then shown to the manager, who can be given access to better resources to be a superior trainer for the juniors.

Ensure that if you have implemented an LMS for continuous learning, it sends notifications to employees as soon as an article or a video is published. If the employees have a Facebook group, as soon as someone posts a query on it approved by the moderator, he must send email notifications to all the group’s followers.

14 Mar 2022
LMS

Can an LMS be hacked? Make sure that does not happen!

Online learning has become a crucial part of our lives in the pandemic. Cyber awareness training takes so much of a company’s time, but is it worth the effort when the LMS gets hacked. E-learning is happening all the time, but sometimes that can cause problems when your security details are shared with unwanted people.

Issues arise when the company’s LMS gets hacked or when a MOOC’s website is compromised.

Hence, these organizations must ensure that the users cannot log in without providing an OTP. It will prevent unauthorized users from accessing the accounts of learners. This can be the adverse consequence when an LMS gets hacked:
 
Hackers can take loans and steal mail
 
Hackers can get access to so much valuable information through login credentials. This can include the user’s bank details, which can be further used to take credit. But this can be stopped through a credit freeze, where the users can ensure that no one can apply for a credit card or a loan when such a freeze has been imposed. When you need a loan, you can unfreeze your account.

Apart from that, the unsuspecting users of such e-learning sites can also have concerns when someone gets access to their house address and pays a visit. He can check the mailbox and steal all kinds of items, such as passport numbers included in confidential mail.

The learners must make sure that they do a follow-up whenever they have not received any mail from an organization. They know if their mail has been stolen by someone else in such a situation. When they are not in the house, they must ensure that their mail is received by someone else so that it does not go into the hands of fraudsters. If someone is not available to collect your mail while on vacation, it’s better to ask the sending organization to delay it until you arrive. Apart from passport numbers, thieves can get access to all kinds of information through your mail, such as school records, utility bills, etc.

Solution 1: Limited number of login attempts

The e-learning companies USA must ensure that the users are given an extra layer of protection when they log on to the LMS through their business’s website. Any user must be unable to access the LMS after three attempts to log in. His access must be blocked because, generally, a user can’t enter an incorrect password three times. It could be hackers trying to get into an account using brute force algorithms.

Solution 2: Anti-spam feature in the LMS

The users must also be given a reCAPTCHA option so that no bot can access the LMS. Also, the user data must be protected on the server’s end. Only specific LMS administrators must have access to this server so that no one can steal this confidential data. The company getting an LMS from the e-learning vendors must ensure that it has features such as anti-spam. It makes sure that no one can access the LMS through spam email accounts. Once any spammer creates an account on an LMS, he can install ransomware on the server and access all user details. They can then ask for a hefty ransom to get back access to all its LMS files. Even if such spammers don’t install ransomware on the server, they can still send learners phishing emails and access sensitive information like banking details.

Solution 3: LMS access allowed through specific IP addresses

It’s the job of the e-learning vendor to check that anyone cannot register on the LMS. The permitted users should only be from certain specific domains, like the corporate website or an e-learning portal created for this purpose. Anyone else logging from his email ID should not create an account. Furthermore, the company should ensure that no one has access to the e-learning portal except the employees. But even if the URL gets known to others, its access must be allowed from specific IP addresses. Hence, the businesses must ensure that the LMS security is taken care of properly by the e-learning vendor.

Solution 4: Automatic Backup

An LMS vendor must also have backup support if the servers get hacked. In the absence of a backup, the e-learning content is also lost apart from user details. Hence, its LMS software must have the capability to create a backup every night on the dedicated server of the LMS vendor. When a backup option is there, companies are saved from the hassle of recreating all the e-learning content from scratch.

The LMS vendor must ensure that the users’ systems don’t get hacked by fraudsters. Hence, the LMS must come bundled with antivirus software to scan the users’ computers and alert them about any virus installation.

Solution 5: Access through OTP only

The LMS vendors must also ensure that the software is compatible with the mobile phone. It’s because any app can be hacked quite easily; hence it’s the job of the LMS vendor to check that the users can only log into the app through the OTP protocol so that anyone who has downloaded the app can’t log on to it. Also, all the data transferred through the app must be encrypted to protect it from hacking.

This is how an e-learning vendor can prevent an LMS from getting hacked.

11 Mar 2022
Salesforce training

How can salesforce training help companies in increasing their numbers?

Companies have to focus on sales and hence customer service representative training because otherwise, they can’t yield the best results.

Customer relationship management software is an excellent tool for companies to improve the customer experience. When the customers are pleased with post-sales service levels, their exit rate drops. But, the customer service executives have to be trained for using this software. These are the ways in which Salesforce training helps customer service representatives(CSRs):

  • Better call handling:

When the CSR has been trained to use software such as Salesforce, they have a complete record of previous customer interactions. The CSRs benefit so much when they get the aptest training on Salesforce, like call logging. This means collecting the data of telephone calls which includes from where the call has originated i.e., the location. Also, the CSR can record when did the call start and end.Hence, through call logs they can detect the new and the current customers because both have to be dealt with differently.The CSRs can ensure that they can shortlist the callers on the phone. The customer service representatives also learn to handle every call and immediately extract the required information.

The call logging can be used by other CSRs who can also see the follow-up activity scheduled with it, so they know whether the prospect has asked for further product details or wanted a lower price. They can use this software to correctly write down the customer conversations to talk to them later easily.

The CSR can also be taught which details must be noted down while talking to a lead/customer because they influence buying decisions.

Elearning provides all this information in 2-3 minute videos that the users can watch whenever they are free from attending calls. ELearning in Salesforce is better for CSRs because they can watch such videos on weekends when they have ample time.

Such Salesforce training videos are even helpful for administrators who can watch them handle the software for more complicated functions.These videos can be used to train admins on how to grant access privileges for mass editing to specific users in the company only. It can be done when the sharing settings on a Salesforce object have been restricted.

Moreover, Salesforce training helps employees in updating the records through this software. This includes mass editing, where they can change multiple values at once, for example, and product prices.
In the following ways, CSRs can be trained to use this software:

  • Call details:

Salesforce training helps record employee conversations with customers/prospects, which are helpful once the former leaves a company.

The employee can also take leave with his family, but the company’s work does not suffer in his absence because another employee uses Salesforce to get hold of all his documents and call logs. The organization’s work becomes seamless because all the employees use the same software to maintain logs, and they can also share information easily. A structure is included in the entire calling operations.

  • Aggregate data:

One of the biggest reasons companies must use Salesforce is that it can help consolidate customer data. The customer marketing data is stored on a single software, i.e. the CRM, rather than on different marketers’ desktop. This is useful for CFOs to decide whether to curb spending on marketing to customers. Hence when the finance team has the Salesforce to know which investment decisions have successfully yielded sales, it can act judiciously. It can decide whether a particular investment has to be encouraged or removed altogether because it leads to customer attrition rather than retention and growth.

CRM training can help companies CSR’s in meeting their sales targets and generating higher revenue. Such employees can become sales leaders and benefit themselves and the company. They can also lead to more conversions.

The organizations can also have a better reach to customers through a CRM, which is paramount in this software. The customers can be sent content leads and advertised about the new changes companies plan to introduce in products. The CRM has all the information about the customers, like their emails ids. They can be sent the relevant information about any upcoming products they might be interested in.

The customers can also be a relevant source of information for companies because they can ensure that the CSRs get all the essential knowledge. The CRM can be an essential repository of prospects that have completed product training courses. Such leads are prospective customers because they have finished product based courses. Hence their details can be provided to sales reps to ensure they buy. Companies also customize their salesforce software; hence elearning is also helpful to train customers.

Salesforce is crucial for people in non-sales roles because they also need to access this software to produce reports that other team members can use. Such reports are invaluable for taking in time decisions. For example, Salesforce helps maintain a record of business travel expenditures. In the end run, these expenses can be monitored for their ROI. If they are not yielding the right ROI, they can be curtailed in time. But the finance team must be able to access Salesforce for producing such reports.

Hence it can’t be denied that Salesforce training is inevitable for a company.

04 Feb 2022
leadership training

What should be the essential components of leadership training? 

When a leader takes on this role, he has to ensure an excellent performance from his team members. Leadership training is essential because leaders need to encourage employees. The employees need to have the proper motivation, which can make them reach their highest productivity levels. This kind of motivation is instrumental to success when the company has to start a new business, project, product line, or take in a new client.

A leader must provide his team members with the right resources. For example, if the sales team is making sales, but the numbers are not right, they must be provided with the course to find apt prospects. This way, employees can get an idea about increasing their sales by pitching in the product to the interested prospects.

How should employees be trained for leadership?

The employees should be taught through games like drag-and-drop and labeling for leadership training. The managers can also give audio reviews about what is lacking in the employees’approach as a leader. The learning materials can also be created to take care of different prospective leaders. Leadership training is needed for the following skills to be ingrained in leaders:

  1. Soft skills: empathy, and coaching:
  • Coaching:

Leadership training can also teach managers how to provide coaching to their employees.

For this, training professionals can provide simulations to managers to help an employee who needs their advice. Once all the managers have provided their responses, the training professionals can check which manager has included all the critical points while helping the employee.

  • Empathy:

Leadership training can help managers handle situations that involve consoling an employee who has faced the death of someone in the family, or pacifying someone facing problems at work. The managers should understand how to deal with each of these situations. Managers require skills such as communication and empathy to become influential leaders.

But, measurement of these learned skills is an implausible task and the managers have to be taught how to use these them. And the training cannot replicate every situation a manager might face and prepare him for the skills required.

  1. Setting up team norms:

Handling teams is also challenging for a leader. Team management is a critical task, ensuring that the members collaborate. The team members should also follow some discipline which involves adhering to the team norms. There must be some rules established for team members to communicate to get the work done. Establishing some ground rules is necessary to know how they are supposed to contribute to a project. When such rules are clear to everybody, there is no scope for miscommunication resulting in delayed deadlines. Such team norms have to be specified by the team members, and the team leader has to make sure that they are not unambiguous.

While setting such regulations, the team members have to jot down their experiences of working with the worst and the best teams to know what they should expect from their current team members. Creating the team norms should be a trust-building session so that every member knows what his colleague has encountered in the past and won’t like to see repeated. When all the team members have agreed that specific behavior isn’t permissible, it’s time to decide some acceptable behavioral team norms with mutual consensus.

There could be genuine problems with why this member is flouting team norms. Although a team norm was agreed to, this member can’t follow it, e.g., he can’t attend the conference call because he is a member of different teams, which takes up his time. When the team norms are decided, a unanimous decision is a must because any rule that can’t be adhered to must not be brought into existence.

  1. Making team members more efficient:

The primary responsibility of a team leader is to ensure that the team members are effective and are contributing their best. Hence, he has to encourage them to expedite the job by following time management and prioritizing. The job of a team leader is to ensure that the members feel satisfied with their work and feel important, even when they are encumbered with more duties.

In leadership training, the leaders get the right idea about how to help the team members in establishing these norms. For example, there can be a deviant team member who does not go by the norms. In that case, there must be a protocol established to rectify this team member’s behavior. The team leader’s responsibilities are minimized in this situation, since there is a procedure in place for dealing with such team members.

  1. Dealing with surprising situations:

Team leaders also face challenges when an unanticipated situation arises out of nowhere. For example, the business might lose a significant employee, or a worldwide situation affects the finances due to low sales. So such situations create roadblocks for companies to attain their goals, and the leaders must have strategic plans to ensure that everything is restored to normal. Hence, when such situations arise, the major task before a leader is to ensure that the goals are followed. Set these goals beforehand so that the outcomes are not modified despite the contingencies.

  1. Handling delegation of tasks:

A team leader has to delegate his task correctly and ensure that it is carried out rightly. Therefore, he has to take feedback from his juniors about the tasks delegated to them. A leader has to take the responsibility of delegation quite seriously because otherwise, the desired results won’t be there. So anybody selected for delegation must have the requisite skills and knowledge. Also, the same person must have an impetus to carry out the task delegated by the leader because doing the task can lead to the former’s personal growth.

  1. Creating a positive image for his team:

A team leader must ensure that he has created a favorable image for his team members in the company and different departments. Thus, he can get the senior managers and other departments to contribute when a situation warrants.

07 Jan 2022
financial wellness

Is elearning important for the financial wellness of employees? 

Financial wellness has become a protocol for employees now because when they have stress due to money, it can affect their mental and physical health.

This kind of wellness means having no worries caused due to lack of money.

Hence, employees have to take control of their expenses to ensure this kind of wellness.

Moreover, the companies can encourage employees to save money for the latter’s betterment. It’s because when employees have control over their expenditures, they are not stressed about finances.

Financial wellness is crucial for companies because not having the right kind of cash can impact employees. They can find it tough to concentrate on work and lose their productivity.

They can feel more motivated to perform when they have stable finances, which are possible with better finance management. Employees have complained in the past that lack of proper finances causes sleep deprivation, which is detrimental for a company. In a research done by the DNA of Financial Wellbeing including 750 employers and 11,000 employees of UK, it was found that employees are worried about their retirement finances. This survey concluded that employers are losing a lot of money, i.e. approximately 15.2 Billion Euros because employees stay absent from work due to their financial concerns and even change jobs.

Every year, employees take 2.5 days off due to their financial problems in the UK. Here is how employers can help employees manage their expenses:

Providing them retail vouchers

The employees can be given discounted vouchers for shopping and groceries. This helps them indulge in their tastes too without going overboard. It’s because millennials want to party harder apart from working, too. The employees should know how to use these discount vouchers. Companies can ensure that money is deducted from their salaries in return for these vouchers but ensure that the employees get to shop from the brand of their choice. The HR’s can maintain a list of which is an employee’s favorite shopping brand for retail and groceries.

A concierge service is an important part of the hotel industry now because guests can get recommendations about which nightspots to visit etc. Similarly, you can make sure that your employees get such services also, so they can be guided about which discount vouchers to use and when. For example, if you have given ticketing discounts to employees, they should know when to avail of the flight because such offers are time sensitive and expire. Even hotel discounts have the same problem.

Helping them meet fitness targets

Employers can also help their employees maintain their fitness goals in the New Year. They can ensure that the employees have access to discount coupons of fitness portals so that they can get gym memberships at low rates. They can also opt for sports goods ordering at cheap rates through such portals.

Advising them about financial security

The employees have to be advised about financial security because unexpected events can happen at any time. There can be a medical emergency that can delete all their savings. Hence, it’s important that they have savings so that they are not without any resources on a rainy day. With proper financial aid such as insurance policies, employees can have peace of mind knowing that they won’t have to ask for help in case of emergencies.

Providing them with salary sacrifice options

Employees can also opt for salary sacrifice, which is a popular scheme in the UK. Although most of the on cash benefits are no longer exempt from tax, the employees can still get benefits such as child care through a salary sacrifice scheme. A salary sacrifice is when an employee agrees to swap some of his cash pay with a non-cash benefit and be exempt from tax payments on the latter. An employer has to ask the employee for such an arrangement by including it in the employment contract.

Hence, employees can make sure that they give up on some of their cash salaries to make payments for workplace nurseries and childcare. As per the salary sacrifice scheme, the employees can get 2 Euros from the government for every 8 euros they submit into the childcare account, which has to be opened up at on the gov.co.uk website. But to be exempted from tax, make sure that your childcare provider has signed up with the Tax-Free Childcare scheme. So they not only get these 8 Euros exempted from tax, but they also get an extra 2 Euros. The employees can get the amount of up to 2000 Euros per year. So employees can get help from such a scheme because they can avail child care expenses through such child care vouchers such as arranging home care workers for them.

They can also swap some of their cash salaries for using a cycle to commute to work. So this is an excellent way for employees to cut down on their taxes. But, when situations change and employees don’t want any non-cash benefits such as childcare vouchers because they might be working from home due to the pandemic, they can ask their employer to cut back the salary sacrifice and receive the salary in cash.

Employees also feel happy when they realize that the employer is concerned about their financial well-being.

Can e-learning help?

Employers have to help employees manage their financial issues through e-learning. It’s because these problems differ with employees in different age groups. Younger employees have a tough time managing their current expenses and fixed asset needs like getting a house, and older employees are worried about managing their expenses after retirement.

Companies should provide older employees with sufficient resources to do their retirement planning, which can include audio files on how to manage money.

Employees can be taught about when they would like to retire when they have enough funds to go through old age. The employees can decide how much they would like to work after a certain age, depending on their past and current savings and future expenses. The companies can advise employees on which scheme they should invest in as per the rate of interest offered. Also, they should invest depending on how many years they have left to work because the lesser the years, the more lucrative should be an investment.

With financial e-learning for retirement, employees can retire at an appropriate age, leaving their job open for new employees helping the new talent to blossom.

05 Jan 2022
cyberawareness training

Can cyber awareness training protect employees from keylogging software? 

Cyber awareness training must include the prevention of installation of the keylogging software because they are now the most prevalent method of cyberattacks along with phishing.

The training of the C-level employees is important too because any data breach with them makes the company more vulnerable. They have access to the most sensitive data of the company, and hence their training should be a priority.

Companies are implementing cyber awareness training but still, problems get caused due to the ignorant attitude of employees. The companies hence have to make sure some checks are made mandatory for company employees. For example, a company needs to make sure that if there has been a security lapse, it is reported on time. An employee could be browsing some unanticipated sites, leading to malware getting downloaded on his PC. His fellow employees could report his behavior and then action could be taken on time and the malware could be removed from his system. But the reporting employees’ identity should be protected so that he does not face any consequences of his actions. The employees could be informed about the hotline for filing complaints through sticky notes etc.

What is keylogging software/hardware?

In a specific case, when an employee has left the company but still has access to a system through a keyboard capture/keylogging software because this software allows him to get access to an office PC as he is aware of the credentials of other employees. This is because once such software is installed on a PC; it allows the ex-employee/hacker to know the keystrokes which are entered on the computer. The victim on whose PC this software is installed does not know that this software is running in the background while he is doing his work.

Keyloggers don’t need to be only in the form of software. There are such devices, too, attached to the computer or the keyboard that can intercept the keystrokes.

Such software/hardware allows a lot of privilege to the user because he can get all the information such as the webpages visited by a victim and text which is copied and pasted. This key capture software is used when the parents want to monitor what sites children are visiting in their absence. It’s because such software can read what the children type in the browser.

How to tackle them?

Incident response plan

Employees must be made aware of how pivotal a role they play in the cybersecurity of the company. The cyber awareness training is not a one-time event, and it should be imparted continuously for best results. In a situation, when a company has detected that a key capture software is getting used, it must have an incident response plan in place.

The employees should be given all the details about the incident response plan to be implemented in case a security breach happens. All the participants should be trained about their specific roles in this plan.

Prevent installation

The employees have to be elucidated about how they can prevent the installation of a keylogging software on their system, which can happen in many ways:

Antivirus software: A user should have antivirus software installed on his system so that when he gets an email from an unauthorized source, he does not open it. Even though he might open this email, he must not download and install the email attachment including games too. A keylogger can also get access to a PC when a user visits a malicious site that has an expired security certificate. Such websites can also download a payloader software to the system, which can download and install a keylogger.

He should also not open up malicious popups and click on any mp3 files on the internet to play them and any YouTube videos.

But installing the antivirus software is not a sufficient technique to block the keylogging software. It’s because the latter software are getting invented all the time and the antivirus software can only block the installation of known software included in its database. It takes time for antivirus software to recognize any new keylogging software on the block and discover how to prevent it by creating specific signatures for its detection.

Hence, how to prevent keyloggers from finding your keystrokes?

  1. Virtual keyboards

A user can also ensure that the keylogging software is not able to detect his keystrokes when he is using a virtual keyboard. This is because through this software the user does not press the keys on the keyboard hardware to type, but instead uses the mouse to touch the keys on the virtual keyboard, which can’t be traced. The windows operating system already has this feature enabled in its “accessories”.

The virtual keyboards were not invented for stopping keylogging software from detecting keystrokes, and such software can capture the keystrokes of such keyboards too. The reason behind the generation of such keyboards was to help the physically challenged computer users who could not type to enter the keystrokes by touching the mouse. Hence, they have to be invented exclusively for blocking such software.

  1. Using an encryption software

Encryption can only help you in protecting against data theft through keylogging software. Through cyber awareness training, employees can be taught about how to use anti-keylogging keystroke encryption software. The keystrokes are encrypted through this software and can’t be detected by any keyloggers installed on the PC.

 

 

21 Dec 2021
online training

5 reasons why employees don’t go through online training!

Online training is now used everywhere to make students and employees learn.

But it’s quite tough. Some employees still refuse to take e-learning because they don’t believe in it. So, the management has to mentor them in taking the course. This kind of lack of interest in online training could be due to an adverse experience with it. The management thus needs to ensure that such experiences are taken care of. These are the following reasons why employees don’t want to go through an e-learning course:

  1. When employees are busy:

    One of the main reasons why employees continue to delay that online training course is no time. It’s because they have busy work schedules and don’t have the time to take the course. For employees, work is always a priority rather than training. Hence, peer coaching is useful in such a situation, where their friends can train them about the course.

  2. When employees don’t want to learn about knowledge gaps:

    Some employees are also quite afraid about what they might get to know about themselves through an online training course. It’s because online training is, most of the time, accompanied by diagnostic tests before them so that employees can know about their training gaps. They might not be interested in finding them out. But when employees are made to acknowledge that they have training gaps through simulations, they are not so appalled. It’s because employees go through online training alone, unlike classroom settings where everyone else also becomes aware of their skill gaps. So employees have no reason to delay taking up an online training course and that must be explained to them.

  3. When employees don’t know how much time the course will take:

    Employees need to be able to schedule time for an online training course, hence they should know how much time would be required. The employees can be also informed about their time investment through its mention in the introduction email so that they chalk out their time accordingly.

    Moreover, employees must be given progress bars through which they know how many portions of the course have been finished by them. Once they know how much they have accomplished, they are motivated more to finish the course. It is better, that the courses assigned to them are as per their skill gaps because anything extra is a waste of time. A training map designed just for them helps them know how pivotal it is for them to complete it to reach a milestone in their career.

  4. When employees get distracted:

    The employees also find it hard to focus on online training even when they know of its importance because they have so many distractions which include social media and fellow workers. So, the course design should be attractive and to the point. The content of the course should be concise so that employees are not left wandering through it and grasping too little information.

    Employees should be given opportunities to chat with their peers once a time a week so that they can give their feedback about the course. When they discuss with their colleagues their progress, it lets them know how others are taking it, making the former change their attitude and become more competitive.

    Employees can also get deviated from the course when they have social media integrated with the LMS for discussing problems, but they end up talking via it instead. Hence, their use of social media for casual purposes should be eliminated.

    The employees must be given contracts where they can be threatened with salary deduction once they don’t finish the course within a deadline. Of course, such deductions can’t be imposed once the employees are not able to comprehend something in a course for which timely help should be available.

  5. When employees hate tests:

    Employee habits are an important part of how much they are willing to grasp in an e-learning course. Employees should be given an incentive. Online training is a useful concept for employees, but they might not be willing to take written tests that require so much time.

    Also, employees may not be taking an online training course because of test-related anxiety. But they have to be told they just need to appear for quizzes in an e-learning test and how their job promotion is related to it.

    Moreover, those who have completed the course could be taken for lunch/dinner so that they are encouraged to take the tests.

    However, including, so many quizzes is also not necessary. Experienced e-learning companies USA can let you know whether there is a quiz needed after every nugget of information. It’s because employees can also be tested through the games, which they don’t dread so much.

The employees should not be overwhelmed with the content of the course. That’s why they should be taught the content in easy steps. It’s because when content is taught to the employees for the first time, it has to be taught to them in small steps. The learners might be familiar with some content, so they can select the starting point at their ease.

This is how online training content has to be formulated for employees for maximum reach.

15 Dec 2021
ethics and compliance

Can a company benefit from ethics and compliance training?  

Ethics and compliance have become important matters for companies.

Any compliance fraud can lead to a lot of repercussions for a company because it can lose many customers apart from creating an adverse image for it. Hence, how can companies ensure that their compliance training programs are followed, knowing that any non-compliance can be detrimental to their success? The problem of following ethics and compliance regulations has intensified even more due to the multiple branches of multinational companies located in different countries. So, non-compliance can be caused by the actions of these stakeholders. The companies have started investing significantly in the implementation of compliance rules, which involves hiring compliance officers to oversee enterprise-wide compliance.

If employees have certain issues dealing with customers or other stakeholders, then they can get information through this program from the ethics compliance officer. He can act as an ombudsman when employees are worried about something unethical happening in the company.

Ethics and compliance training refers to educating the employees about the laws in place for their business domain, which can cause serious repercussions if not followed. Hence, employees must conduct their daily operations based on such compliance laws. 

The employees must have been given a handbook, which should include the company ethics. They must also sign an acknowledgement form that they comprehend everything written in the handbook.

Setting up a corporate compliance team 

Organizations can only take matters into their own hands when the employees are evaluated continuously. Apart from that, any changes in compliance rules must be provided to all departments. The businesses must be ready to provide employees with ad-hoc assessments to know how much they are aware of the ethics and compliance updates. A corporate compliance team is a necessity that can ensure that all the departments are taking their compliance processes quite sincerely to avoid any violation.

Hence, for this purpose the ethics and compliance training of management is necessary. 

In fact, the senior employees should be continuously reminded of the ethical behavior by issuing a memorandum to them. When its copies are pasted on the bulletin board, employees know what is expected of them when dealing with customers and vendors. The managers should be informed repeatedly that the company is an equal opportunity employer and any applicant cannot be rejected on basis of his caste, color, religion, sexuality.

Taking timely action 

The organization should be willing to act in time because any violation can cost it heavily. Hence, the businesses must have established processes so that it is easy to detect the source of non-compliance e.g., automated tools can be used for this purpose. There might be many branches of a company, but it is crucial to ensure that the compliance procedures have been developed considering the location. When the policies can be easily followed, there are no gaps in sticking to them. 

Establishing ethics and compliance hotlines 

Employees can become more compliant when they are given opportunities to complain about any non-compliance, which boosts their confidence in the system. Hence, a company can have hotline numbers where employees can report any incidents of bribery or discrimination they have seen. Once the complaint has been filed, the management can see to it that justice is done. Often giving the employees the freedom to complain can help organizations prevent the development of such conduct into something big in the future. 

Assessing what are the chances of a compliance risk 

The companies should be able to categorize compliance risks caused due to non-violations. It is because once such risks have been segregated, the companies can then see whether the internal controls for their prevention are sufficient or not. Based on the penalties levied for non-compliance in a certain geography, process, or business(impact) there can be a separation of compliance risks. The organizations can also divide risks based on the probability of their occurrence. Hence, controls can be devised and evaluated based on the effect and the likelihood of compliance risks. 

Businesses have a lot at stake as far as compliance risks are concerned. So, no business can ensure that it can take care of them overnight because employees can find loopholes. Moreover, new compliance risks arise overtime when the laws change. Hence, businesses must change their compliance goals over time when there is law modification. They also must use the updated technology to attain these goals, check the results and if there is a lack of compliance, check the control in place and upgrade them. 

Set up an ethics program

Once a company has an ethics program, the employees and stakeholders can be taught through it. An ethics program can inform employees about how much value of gifts they can accept from vendors because an excess amount would constitute a bribe. There should also be certain occasions mentioned on which employees are allowed to get gifts from vendors.

13 Oct 2021
compliance training

How important is an LMS for compliance training?

Companies want to ensure that their employees have access to the best technology to improve their skills. Hence an LMS is immensely useful for firms. The LMS helps companies in maintaining apt data about their employee learning activities.

But what happens when an LMS is not helping at all in providing compliance training, rather it’s not supporting your efforts. When an LMS can’t send you reports about its usage by the employees, then it’s a huge problem. It’s because when employees are not using an LMS their performance can’t improve. On the other hand, no emails are being sent to you about their lack of engagement with the LMS.

Report generation and Mass mailing

Another problem is that the LMS should be able to send automatic email-based reports about how employees of certain departments are performing in their assessments. If there is no information about employees getting delivered to managers then their skills are not improving then the LMS is a futile investment. Hence the undesirable skill gaps pose a danger to your company.

Employee course Completion tool

Many regulatory authorities require employers to show completion certificates of employees’ training. Hence the LMS must have certificate issuance capacity without which there is no evidence that an employee has finished a certain course. When the authorities drop at your premises, you have employee certificates accessible from the LMS that they are trained. In case, a printout or a soft copy of the certificate is available to the employee, then it’s more feasible to show them to compliance authorities.

For all such purposes, an LMS must have a certificate management tool to ensure that the employees have completed all assessments and scored the desired passing grade, otherwise, the course is still incomplete.

So, a business should not get an LMS that does not course and certificate management software for employee tracking in compliance training.

Employees who have earned certificates for certain courses are better candidates for promotion, role enhancement, and salary rises.

Integration with an elearning authoring tool 

A company can’t just create one-time compliance training resources because it’s such a dynamic field. There are so many updates made every year. Therefore, an LMS must have an inbuilt authoring tool so that the company can introduce new content with ease.

Such an authoring tool can help a company in modifying its content with the aid of templates and a comprehensive asset library with videos, images, animations, etc. When you have such an LMS there is no need to invest in an external eLearning authoring tool for content creation and money is saved.

Easy to navigate LMS

Employees can also feel frustrated when the LMS is so complex. They just don’t have the zeal to read the content when the LMS isn’t user-intuitive.

They can end up wasting so much time just to access a page on a course. It’s better, that before you bring an LMS vendor on board, you check the usability of their platform through free trials. The foremost quality of an LMS is that it should have easy navigation. You can’t ignore the usability of the LMS when the elearning content creation for compliance training has taken so many man-hours.

07 Sep 2021
elearning companies in the US

How can elearning companies in the US create the perfect training content?

There is so much emphasis on training these days. Companies need to make sure that employees receive the aptest training to boost productivity. It’s because employees are the biggest resource and companies can’t ignore them. The companies find it challenging to train remotely working employees, but this trend is preferred by the latter because it provides them with a favorable work-life.

The training should be conducted regularly like every week. The e-learning companies in the US can provide you with such material which can be sent to employees at such intervals. To simplify things, employees should be sent automatic emails once the sales meeting gets completed on Zoom.

Make a note of training needs

The companies should make sure that the training gaps of employees are evaluated before the e-learning companies in the US prepare content.

You can’t just beat around the bush when it comes to training requirements because funds get wasted when the e-learning content fails to address the audience’s requirements. So, the end result is that even after going through the content the employees have to go through eternal resources. Hence, before the content preparation is commenced, it’s better to ask the supervisors, employees either in person or through online surveys. Every employee has a Key Performance Indicator either in terms of sales goals or client handling, so reasons should be discovered as to why his performance does not meet these standards. The KPIs are set for middle management and executives so that they can plan their work schedule for a day accordingly, for example, how many calls an employee needs to make to close 1 sale per day.

The learners should hence be assessed based on their test scores. These tests should be a part of how well employees can attain their KPIs. When they know that their assessment scores matter to their superiors, they will take the learning seriously. Knowledge accumulation only happens when the learners’ assessment scores are sent to their managers.

Schedule the e-learning content after the meeting

The employees have already taken some a break from their hectic domestic errands for meetings, and they can watch the e-learning content during that time. This way, when the employees are required to watch the e-learning content after the meeting, a trail can be kept about how many of them went through it.

So, creating an event calendar is inevitable for learners to assimilate learning as a part of the work routine. The managers are no longer in ambiguity whether a learner accessed the course or not.

Encourage in-person interactions

Employees are working from home, but they need to be congregated together despite their different routines. There can be the same location from where they can attend the video-conferencing call or during the same work hours. Employees might not be happy with colleagues coming to their homes. A shared workspace is the best possible option to make sure employees are together in a video call without invading someone’s personal space.

Organize employee meets

Employees should not feel isolated when they are working from home. One of the most feasible ways to do this is to, have parties. This could be organized parties where invites are sent to MS Outlook to celebrate someone’s marriage anniversary or birthday. The invitations should be sent in advance so time could be taken out from the chockablock schedules.

The employees forge new acquaintances in these meetings and they also look forward to them because they get to wear some sassy informal party wear. Make sure that these meetings take place once a month for the remote workforce. At such meetings, you can share presentations prepared by eLearning companies in the US. Such meetings are crucial because video conferencing does not allow to foster camaraderie, critical for office work.

Such meets can also be useful for discussing KPIs. It’s because employees might feel that such goals are unrealistic. The employees fail to understand why they are burdened with such impractical targets. So, it’s the job of a manager during such a meet to elaborate on the purpose of such KPIs and how they contribute to the business objectives. Elearning companies in the US are perfect for such content preparation. But, when the team feels that the market conditions have changed and so the business goals are not achievable now, they should be allowed to come forth with their opinions. The business targets can be reset and hence the employees feel inspired to achieve them and the minutes of such meets can be jotted down for future reference.

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He was a German psychologist who is known for discovering the forgetting curve. According to this curve, the biggest decline in memory happens within 20 minutes, and then 1 hour.