Tag: Elearning USA

28 Nov 2022
Elearning for companies in modern manufacturing

What should be elearning for companies for sales?

Training is an important issue for companies because it can fix so many things for them.

Hence, they need to do competency based upskilling for employees and vendors to get the best productivity for them. The elearning for companies must consider the competencies needed for various jobs. Such reskilling is also needed because digital changes are happening very fast in recent years.

With companies relying on resellers like ecommerce marketplaces and offline retailers to sell their products, they can’t ignore the need for training them. 

How to train offline retailers?

These days’ companies are setting up shops in every part of the world to increase their products. Hence, Companies need to ensure that the offline Retailers must know the USP of your product. It’s because when they don’t have an idea about the same, they can’t sell the product.

  • Persuading customers to buy the product:

A retailer’s job is an extensive job that includes ensuring that the customers are canvassed about the product. When the retailers have not been given proper training, they might not be able to persuade the customers. In that case, the customers can only buy when they have comprehensive knowledge of the product based on their own research.

Sometimes, a retailer’s job includes creating a market from scratch for the products through promotion which can be done after research has been conducted on the product for a particular region. If the customers face any problems with the products stopping them from buying them, it’s the retailers’s job to rectify them through the company.

The companies need to have proper training materials that are shared on the LMS in time, and the learners can access them. They can consult them on time to make sales happen because any lapse on their part can cost the company in terms of a lost deal.

The elearning for companies must ensure that retailers have a positive attitude toward their work. They can be trained in skills, but showing empathy for customers’ needs is also crucial. Also, they should have a penchant for helping others. Hence Training to have the right attitude is quite pertinent in this regard.

The retailers form a link between the manufacturer/company and the consumer and ensure that the post-sales service of the products is seamless because any glitch not removed in time can affect the brand’s credibility.

With proper assessments included in such elearning for companies’ courses, the trainers can gauge whether training has brought about the necessary change in the attitude of the retailer. The elearning for companies is not an easy job because it has to ensure that various learners are accommodated.

  • Proper advertising:

The retailers are also responsible for the packaging of the product. 

Hence it must include promotion and merchandising training for store owners and product service training for the other personnel. Role plays can be incorporated to make learners understand how their roles affect the sales and hence how they should carry them.

Therefore the manufacturers must ensure that in their Elearning for companies’ platform, they have sufficient resources for the retailers.

How to impart training for selling products on an ecommerce marketplace?

Companies are now relying on an ecommerce marketplace to get ahead in the market. Some of the businesses can’t afford to have tie-ups with logistics aggregators and payment processors and hence decide to sell their products through an ecommerce marketplace, which charges a monthly fee for their services. These websites have all the arrangements for displaying products. They also ensure products are delivered on time and picked for returns too. However companies need to train their marketing personnel in the following ways for maximising ROI through an ecommerce marketplace:

  • Choosing an ecommerce marketplace:

Using an ecommerce marketplace is an economic option for businesses because they can’t keep so much stock ready for them all the time. With an ecommerce marketplace to handle all their hassles, the products can be arranged when the order is placed.

The manufacturers need to train the management on how to choose the right kind of ecommerce marketplace for their products. It’s because the marketplace might only be focused on a single product category or even selling products of related categories. They also need to understand how the brand pages are shown on the website because it can affect sales.

But the manufacturers must ensure that their sales team has been trained to handle any customer issues that arise afterward. The manufacturers can use chatbots to help customers with any issues. However, when the customers rely on the sales team and when adequate support is not offered to them after the product has been delivered, they can get irked and don’t order again. 

  • Product assortment on such a marketplace:

The management also needs to decide whether it wants to showcase all its products on an ecommerce marketplace or not. Sometimes, it’s better if high-end products are not shown on an ecommerce website but rather put up for sale on the manufacturer’s website only.

The management of a manufacturer’s brand has to make such product assortment decisions because the customers might form different opinions of the brand. The product assortment also depends on how a digital marketplace is performing in terms of sales. When a manufacturer decides to choose a certain marketplace, it also has to decide whether it’s offering value-added services like digital marketing, including sponsored ads on social media.

For example, whether a certain marketplace is sending out regular email campaigns to potential customers whenever a brand comes out with a new product. So, the management can only make such strategic decisions when it has been trained through e-learning for companies. 

18 Nov 2022
elearning for companies

How to create personalized employee-based elearning for companies?

Emotional intelligence is at the crux of any employee elearning program today. This kind of intelligence is the power over your emotions and how to use them intelligently to get rid of stress and understand others better. When elearning programs use this factor, they can be created effectively for easier understanding. With emotional intelligence, managers can comprehend the feelings of their employees. 

Taking into account the emotional intelligence of employees, the elearning for companies can be created in a more learner-centric way.

For example, personalized learning is important when soft skills training needs to be imparted to employees because it has to be differentiated as per the seniority level of an employee and requires developing an emotional aptitude by the learner. But compliance training can be the same for every employee because it’s based on company laws.

Why is there a need for personalized elearning now?

The world of technology has significantly altered in the last few years. It’s no longer the same with the information search done so expediently, all possible with the help of search engines. The companies have to start understanding that the new resources before them are Gen Y and Gen Z, who are tech-savvy. It’s because now learners simply need to enter a term into the search engine to get its meaning.

Hence the employees need to have all the information as easily accessible to them as possible. Personalized learning supports this ease of access by ensuring that employees see the content recommendations based on what they have seen previously.

For example, just-in-time modules capitalize on the needs of employees. They feel supported and motivated when they find the content needed at the right time.

This is how the personalized elearning can be provided:

Have short modules: Microlearning does not seem burdensome to employees because they can watch the session without neglecting their tasks. Microlearning helps learners in avoiding irrelevant information because it’s need-to-know based.

Involve the employee: The employees must be encouraged to take a course. It’s the responsibility of the managers to check whether the employees are encouraged to do so by checking with them regularly whether they are finding the course feasible.

So elearning for companies can only yield results once managers talk to the team once a week about the course.

Use learner personas to engage employees: Elearning for companies also needs to understand what the employees need to learn because, with content that is not meant for them, it’s tough to get them interested. Therefore, Learner personas are critical to delivering effective results.

Without such personas, companies can’t deliver personalized learning. Such learning personas can include all the information about a learner, like his past knowledge, educational background, and relevant skills. The employees can also be asked about any specific skill-related issues they face and their long-term career plans.

The personas can be created after interviews with their managers about what skills are lacking in a learner. Hence, businesses need to understand what kind of upskilling is required by an employee and create content based on that. For this, they also must assess any previous knowledge of an employee and provide him with content based on these needs. With content not presented this way, employees get impatient learning what they already know. With learner personas, it’s easy to provide personalized content suggestions to learners using artificial intelligence algorithms.

Use current job profiles to gauge the needed skills: The employees also need to get content suggestions based on their current job profiles. The skill mapping tool helps employees discover the relevant skills for an employee, and their learning journey can be decided based on it.

To explain further, the elearning for companies can’t just be prepared based on a generalized manner. When serving in different industries, every customer service manager can’t be expected to have the same skills. Such skill mapping also must factor in the present skills of an employee. Although two employees might work in the same department, they require training for different skills. 

What is Skills-based learning?

For example, an employee might be having problems with cold-calling, which requires calling the lead at the right time when he is free to take the call. Also, some research is required on whether the lead will be interested in the product/service because otherwise, the efforts can go to waste. But another employee might be having issues making a prospect interested in watching a product presentation. It is called ghosting when a prospect is trying out other sellers and avoiding you. To prevent it, it’s better that the second meeting explaining the product is not scheduled too late after the first introductory meeting. If a product presentation can’t be held immediately, ensure that follow-up emails or calls are done to keep the prospect excited about the product. Hence the learning paths of both these employees will have distinct skill requirements, and their content suggestions should be based on them. This is where artificial intelligence helps.

Revise the content per the requirements: The iteration is also an important component of the L&D cycle. Technology is evolving at a rampant pace, and the work environment is also changing rapidly; hence employee feedback is needed. It only helps in determining how the training must be changed.

The training that was relevant maybe months ago is obsolete now. When the training fails to keep up, it does not deliver the intended results. Hence, elearning for companies must know how to adapt training to the changes in the environment.

Timely learning intervention: Learning interventions need to be devised where the employees need them the most. An employee must be given content suggestions based on if he has failed in an assessment after a certain module, then he should go through the module once again, whereas other employees can proceed.

This is how personalized learning can be used to have the best elearning for companies.

15 Sep 2022
web training

What should be included in fraud awareness web training?

Retail companies must be quite observant about preventing fraud involving money loss. The companies must ensure that they have proper controls in place to prevent the skimming of funds by employees.

Hence, all Employees should know the basic accounting principles and how to enter transactions into the computer so that the company can reduce dependence on a single person, which increases the scope for fraud.

The companies should also see that instead of a single approving authority, there should be multiple authorities to ensure proper vigilance before any expenses are approved.

In fact, there should also be a reconciliation of accounts, including bank statements, and multiple employees should be trained, so that any fraud can be detected in time.

  • Handling internal frauds through web training 

Any employee who is handling the company’s expenses and is responsible for issuing checks must be monitored so that he is not doing the fraudulent activity. They should not use credit cards for making payments without the knowledge of higher-level personnel.

In a retail company, invoicing requires a lot of supervision because employees might be issuing checks when the goods have never been properly received.

The companies, therefore, must have web training to ensure that invoicing is done properly, and the payments are only issued once the stock has been counted as per the bill.

There should be proper controls so that the payments are not released for damaged goods. If any employee suspects that fraud invoicing is being done, that payments are being made for goods or services not supplied, then it’s his job to notify the management.

But sometimes, the whistleblower might be accusing someone because of his malice against the alleged perpetrator. Also, anyone who wants to report something wrong happening within the premises should be promised confidentiality so that he knows his identity will be concealed. 2D simulations in web training are the best way to teach employees how to respond in situations where they detect something unacceptable is happening in an organization.

The seller can also provide the buyer with inflated bills. Then it’s the job of the employees to check the company is incurring the right expenses and not paying more than the actual prices.

  • Kickbacks:

Sometimes, when a single person is involved in approving the invoices, it can cause him to get some kickback (bribe) so that he consents to the wrong bill provided by the seller and pockets in some of his profits. Kickback is a common practice in government organizations, where a person in a position to approve the winner of tenders and government contracts receives kickbacks so that he chooses one contestant over another

  • Handling external frauds: Transactions done through identity thefts

But when it comes to external fraud, the companies must be more watchful. The company should also be judicious about payments from the buyers because the cashier should verify the credit card at the point of sales transactions.

Many companies are victims of fraud when someone takes credit using identity fraud, and the company is left with staggering bills with nobody to hold responsible. An employee should ask for proof of identity verification before accepting customer payments. However, a customer wants to make payments through a credit card but has no way to prove that it’s his card, then an employee should inform the management.

There are some red flags which the employees of retail companies can use to discover identity theft. Retail companies have been extending credit to customers to facilitate sales for customers who don’t have the available cash with them. But the businesses also face a risk when customers don’t pay their credit card bills, causing them to lose their sales receipts. This can happen to retail stores where such identity thieves use credit cards.

The stores suffer when the genuine owners of such stolen cards refuse to pay the sales bills. There should be systems to check the identity of such customers because the liability lies with the merchant when the customer is making a cardless payment in an online retail store. Hence, the employees who conduct ecommerce transactions must ensure that the customers using their credit card numbers must be verifiable.

Only web training can empower the employees of such companies to use the systems in place. There can be geolocation systems embedded in the ecommerce websites which ensure that the customer’s location is tracked when he is using the credit card.

Such systems allow the company to know whether a real credit card owner is using the instrument to make a payment and not someone who has stolen his identity.

The retailers must have web training so that employees at the point of sales terminals also use chip card reading machines for reading cards with the anti-fraud microchip. Credit cards started getting embedded with such security chips in 2015. The customer liability is not more than 50 dollars in such transactions.

If the business is not using that machine and somehow comes across a stolen credit card, then the fraudulent transaction is the business’s liability, not the bank’s.

Gift card fraud happen when someone uses unauthorized gift card details.  It can cause problems because the one whose gift card has been used can ask for a chargeback from the company. That’s why; store clerks must ensure that they verify the physical copy of the gift card before accepting it. A customer who just has the gift card details can’t be allowed to use it.

  • Wardrobing:

In the retail industry, a very common problem called Wardrobing is faced by employees when customers return used products.  It can happen when an employee fails to recognize that the item has already been used because it has a tag and approves it for a refund. Hence, the stores can ensure that this problem is eradicated when the store clerks are trained to recognize the signs of usage and don’t accept returns for such items. Once trained about the return policy, including how returns are to be accepted, employees can prevent losses to a retail store because such used items can’t be resold. 

Hence, web training for using such card reading machines is essential for retail stores to avoid identity theft-based transactions.

06 Sep 2022
selling training

Why is sales training relevant now in online sales?

The businesses have gone through some rough changes during the pandemic. As a result, the focus is on coping with alterations in customer demand. There is now a major reliance on tech tools to cater to a customer-centric market.

Companies can benefit so much when selling training is imparted because the reps get the requisite knowledge about how to sell products without giving any discounts.

With time, technology to reach out to customers has changed significantly like the advent of social media.

So, a business needs selling training to ensure that its sales reps can handle the social media platforms and reach to the relevant buyers.

Selling a product to someone requires soft skills, including empathy towards the customer’s problems and how can a business solve them. Without due compassion and patience, it’s tough to make sales for any rep. They can also ensure that a company gets repeat customers who are well acquainted with the benefit of the products.

Selling training for employees can only ensure that customers can develop a trust in the company necessary for retaining them. The brand worthiness depends on the correct customer experience and after sales services, and they are managed by a rep.

These are the following techniques which must be included in selling training:

What training does a sales person need?

  • Senior advice

Sales executives take a lot of advice from their colleagues about how to get better at what they do. Almost 50% of employees consult their peers when they face troublesome situations at work. Hence, companies have videos of employees dealing with irksome circumstances.

Big companies now have video libraries containing much anecdote-based content prepared by their senior employees.

Moreover, in sales-based training, there is a need for JIT because such executives need timely information.

Companies have realized the importance of the forgetting curve, which implies that people forget information after a time. Hence, training them all the time is not useful because they can’t recall information when needed, which proves to be disadvantageous for the company.

The JIT means receipt of information when required. Hence, a video about a peer doing it is critical when they can’t deliver a sales talk to a lead because of no knowledge about the required product.

  • Technical training

The sales executives get precise information through the mass mailing tools about which leads are interested and which are not. Hence, depending on the email opened by a lead, they can customize their sales email and spend time only on interested buyers.

Otherwise, they can end up wasting their time on uninterested people. Such tools store data about any correspondence with leads so that future sales executives can continue the conversation.

In fact, through tools like automatic emails, the sellers can also send such information to prospective clients and learn about their interests. For example, if the email about the price list is not opened by the lead, then they are not interested.

Hence, the executives need selling training about using mass mailing tools, including sending emails about the trial offers to the leads and getting some action from them.

  • Managerial reviews

The managers need to give periodic reviews to their juniors so that they have a better grasp of their performance. The managers can make a mammoth difference to the numbers of a company when they provide proper feedback to reps about why conversions are not happening. Managers can get so much information from the sales reps during such reviews.

Video coaching is a useful tool for managers to train the reps without being in the same area.

They can communicate with reps and other stakeholders by providing them with behavior-based microlearning lessons about how to canvass leads at every stage of the selling process. They can also aid the LMS admin in scheduling the lessons for the reps for their reinforcement after the review.

How to qualify the leads?

The customer sales representatives must have adequate training to understand what the buyers want.

There are so many technologies at the disposal of such executives, for example, WhatsApp, website form; that they need to store data in the CRM about their use by the target demographics. The buyers’ responses are late, but CRM software lets the sales executive know where he’s going wrong because if a lead does not convert into sales, then his criteria for qualifying the lead was wrong.

It’s the manager’s job to check that the lead was qualified as per the right criteria. Just because the lead had the right buying budget does not mean it would choose you over competitors. Hence, the managers need to guide the sales reps about how to shortlist leads and pursue them.

It’s because managers have insights into what criteria should be used for qualifying a lead; it could be behavior that shows interest, like reading emails. Just belonging to a certain target demographic is not enough.

In the future, the L&D and the sales have to work together because practical aspects of selling training are as important as theoretical lessons. So, no matter how much money a company spends on LMS, a vital part of selling training is the regular performance reviews by managers pinpointing the mistakes of reps in choosing the leads and conversing with customers.

16 Aug 2022
etraining

What is etraining? Does it suffice for advantageous learning? 

E training is becoming the most requisite concern of companies because employees prefer to work from home. It includes imparting training to employees through an online platform. The training has taken a pivotal role for companies because employees don’t want to waste time following an in-person training schedule.

Moreover, when virtual meetings are included in a course, the employees can resolve all their problems because the elearning content alone is insufficient.

What is e training?

Etraining is the process by which employees are trained on different subjects through online means, including the internet or intranet.

The Etraining has the advantage that it’s not like a classroom session, which all employees need to access together. It includes an instructor delivering instructions and listening to students, and is recorded for future access. But if employees want to participate, they have to do so at the same time.

What is the difference between Etraining and eLearning?

Etraining is different from elearning in the following ways:

  • Two-way communication:

     Etraining is different from elearning because the former involves acquiring knowledge through discussion between the trainers and the learners, which is essential as the workplace changes.

But elearning involves learning without any two-way discussion. Since etraining requires a commitment of both the learner’s and trainer’s time, it has to be planned judiciously.

  • Prior scheduling: The trainers must have a schedule ready, including the topics and when they will be taught. Hence, the etraining procedure revolves around the trainer because he chooses the topics. But in elearning, the topics are chosen after a training needs analysis conducted among the employees and the course material is supplied.

E training happens over a short period because of the trainer’s involvement, which is not the case with elearning, where an employee takes his own time to finish a course.

E training is based on the action learning model, which implies that an individual can enhance his knowledge by discussing the problematic scenario with his colleagues. This also makes others gather knowledge about the topic. But the problem here is that there can also be an exchange of flawed or uncorroborated knowledge in such discussions.

Action learning assumes that knowledge transfer happens in verbal communication, but there is no explicit provision of knowledge for, e.g., by showing videos to learners.

E training is entirely in opposition to the cognitive learning models, which state that learners also require thinking apart from talking to each other to imbibe new information, for which showing them information-based material is necessary.

Without forcing learners to contemplate something taught to them through lectures or videos, the best and desirable results are not attained.

Hence, there must be a blend between elearning and e training for the most productive learning program. The e training is insufficient to explain a complex topic to the learner because a trainer also needs materials such as infographics and animated videos to facilitate such understanding. Hence, cognitive scaffolding is required in e training to get better outcomes.

What is cognitive scaffolding?

Cognitive scaffolding involves that the teachers must help students discover knowledge. They should hint at problems to students and assist them in solving them.

The employees should be given prompts that help solve complex situations through reflections. Discourse among employees must be encouraged after a lecture to foster thinking and challenge new ideas.

The aim of any learning model should be to consider a learner’s expertise, i.e., make them develop cognitive capabilities which help them tackle complex situations and reach helpful conclusions by considering all the possible alternate options.

Hence, any virtual meetings can’t ignore cognitive scaffolding, which involves the teacher/trainer making students/employees solve practical problems through their theoretical knowledge and thinking.

Action learning, i.e., e training needs to include cognitive scaffolding so that students learn about new problems they have not thought of and arrive at ways to solve them. E training, which focuses on teachers discussing the problems students have considered, does not include this kind of higher-order thinking that cognitive scaffolding leads to.

In the age of knowledge where software has entered every sector, companies can’t ignore the need for critical thinking for all workers. It’s not restricted to knowledge workers alone because all employees today face complicated issues at the workplace.

Hence, the competency of higher-order thinking must be encouraged to help them face such challenges and e training is not adequate. It’s because it does not include any use of education based materials by the teacher, which causes cognitive scaffolding.

10 Aug 2022
accessible-training

Why is accessible training crucial during the recession?


The employers must realize more than ever the benefit of hiring disabled workers.

It’s because, in this job market where there are not sufficient jobs for everybody, such people are likely to be more unemployed. They are ignored for jobs over their more “competent” counterparts, even when the former have college degrees like them.

The companies can also benefit by providing accessible training to such resources when they are facing a labor shortage caused by the Great Resignation. There are positions open with companies, but they cannot close them due to rising wages and the lack of talent in the labor market.

Moreover, the recession has hit America, so employers can’t afford to pay exorbitant salaries. Hence, people with disabilities can’t be ignored and should be given equal opportunities to get hired. Organizations also benefit from the different opinions of such workers on business matters and make effective decisions.

Companies must look forward to having the most accessible training for their learners. All the employees should be able to benefit from this training.

Employers must take enough steps to ensure that the company hires disabled people. Hence, the other employees must be compassionate towards such employees to create an inclusive ambiance for the latter.

Accessible training can benefit a company by ensuring that it makes use of unutilized disabled resources. The managers must recruit such employees, which is possible when websites that provide opportunities for such resources are consulted. The employers must ensure that when hired, these resources are given ample opportunities to prosper in the company. There should be awards meant exclusively for disabled people so that they feel appreciated for being a part of the company.

Accessible training also benefits employees without disabilities. It’s because they develop confidence by helping employees who have problems comprehending English. After all, it’s not their native language. Explaining things to such staff improves the communication skills of employees.

Companies that provide accessible training earn more goodwill than others.

But, how to make the workplace accessible for those with a physical disability?

Employees with movement issues often need a service animal to execute simple commands, like bringing lunch from the refrigerator. Hence, they should be allowed to bring them to the office for an easier work routine.
When companies have ramps so that employees with wheelchairs can quickly move around, they are also used by parents who have to bring their toddlers to such places due to a lack of a babysitter.

What is accessibility learning?

Accessible training and tests for physically disabled people:

There can be employees with a physical disability who consistently can’t commute to a training location. It’s better that virtual training is provided to enhance their capabilities.


Such a disability can be since birth or arise after an accident. It means that the person can’t move his limbs completely, which causes him to require help while holding and lifting things. Since this kind of disability affects limbs, it can also cause problems with motor movements.

Employees with disabilities also have problems taking written exams due to the inability to type.

Hence, it’s better if the companies provide such employees with speech-to-text devices for entering answers in exams in accessible training.

Such employees can also be given touch screen keyboards and PCs to eliminate the use of the mouse. They can also be given additional time to complete such tests, but it’s better to attempt it in front of the webcam to thwart any cheating.


Training for those who have low vision:

People with visual disabilities also include those with low vision problems. So, such people can’t see text unless it is of a particular font size, which should be taken into account while designing accessible training. Hence, screen enhancement software should be enabled in the LMS so that they can increase the text size while reading it. This software increases a part of the screen, so the user can see it clearly.

With such software, the employees can sit straight in front of a screen without bending to read the text. They also can see the text even if they are viewing it from a certain distance. It’s because sitting too close to the computer to read the text can affect their eyesight.

Screen enhancement software is sufficient for employees with low vision, but those who can’t see need a screen reader that reads out anything written to them. This software can also read out the questions to such people, expediting their completion of tests.

Hence, this is how companies can provide accessible training to people with disabilities.

05 Aug 2022
upskilling

What does it mean by upskilling for cybersecurity?

Government agencies are becoming quite proactive about security measures because they face the same hacking risks as other companies. However, such agencies must be more cautious about their cybersecurity because any data breach in another country’s hands can harm their national integrity.

We live in an antagonistic environment, and a lack of security can have immense repercussions. Due to every government organization becoming accessible through the website, their database has become vulnerable to cyberattacks. Hence, government agencies must ensure comprehensive upskilling in cybersecurity for their employees at all levels.

There are also problems caused because employees access websites on mobile phones. These devices are more accessible to hackers easily than laptops; therefore, government agencies’ IT personnel must be trained to handle security configurations on smartphones.

Not only the government information is at risk, but also the data pertaining to its employees when the systems are hacked.  The data of such employees was accessed when the government computer systems in the Office of Personnel Management in 2014 were hacked, which contained all their details, such as addresses, phone numbers and social security numbers. 

What are the reasons for such upskilling?

  • Outdated systems:

Technology has progressed rapidly, and the legacy systems used by the government are no longer sufficient to tackle attacks. These systems need to be replaced because the government is also spending a lot on maintenance. 

  • Supersensitive information:

In addition, government employees need upskilling in cybersecurity because such agencies store much confidential information like social security numbers and driver’s licenses of citizens.

Such information is enough to hack their internet banking accounts.

Upskilling is also crucial for government employees because they handle the most important infrastructure in the country, such as the national and state power grids.

Moreover, the US government organizations have a hacking risk because there are no measures taken due to reckless work culture.

Human error also arises because employees don’t work, due to which server downtime also happens apart from security breaches.

There is also insufficient training that employees cannot understand and hence fail to meet the compliance standards.

Measures for upskilling all employees

Government employees should be upskilled in cyber awareness and trained in taking the following precautions:

  • Information of Defense agencies:The Department of Defense(DoD) has established a security protocol(DoD 8140 ), under which it’s mandatory for the cyber security workforce who get in touch with the DoD systems to get IT certifications.

These certifications are required for everyone in the Defense department, including personnel, contractors, and foreign employees. These certifications involve teaching them about the principles employed by the DoD to protect its data from all kinds of cyberattacks. According to this directive, all the employees of the Dod must have the designated certifications.

  • Using cloud-based servers: Government employees need to be trained in using the most advanced technology, which can make them resilient to cyber-attacks. For example, they should use cloud servers instead of in-house servers.

The cloud-based servers mean using a third-party organization, and it means extra security because they don’t have a fixed location and 24/7 accessibility of the organization’s website. Also, in case of any data breach, the risk of a hacker asking for ransom is eradicated since the data is backed up in a cloud-based server. The vendor takes care of the cloud-based server and ensures it’s protected with the best security patches.

  • Not using personal emails: Hackers succeed when some employees use their personal email IDs to communicate sensitive information. Hence, they should be able to log in to their official email ID through two-factor authentication, which means no one can access their account without the OTP. In addition, if a certain password is compromised, the government official must change it.
  • Using designated machines: The upskilling can help government employees understand why they need to use official PCs to conduct their work matters. These devices have VPN enabled so that no one can access the government IP addresses and send malware or phishing emails to government email addresses. In addition, government organizations should get the web application scanning done or are upskilled to detect any system bugs, so they can be removed.

The government officials must learn how to remove the malware from the system. This is only possible if the malware code has been analyzed by an IT firm so that it can be debugged properly.

Hence, the officials can be trained to implement all the measures to mitigate the risk of cyberattacks.

What to do when a ransomware attack happens?

Government officials should also be given upskilling about how to handle such incidents that have happened. They should immediately notify CISA (The Cybersecurity & Infrastructure Security Agency) about it, which can take remedial action.

Upskilling is also necessary in case the hacker has installed ransomware and wants a ransom so that the government officials can take necessary action whether to comply with his demands or not. The ransom must not be paid because it’s not a guarantee that the hacker will yield the credentials of the hacked system. The CISA can only let the government agency the actions to be taken when ransomware has been installed.

There are training materials available that can enable employees to implement the correct incident response plan. This kind of upskilling can be given to third-party vendors working for government organizations and state and federal government employees.

02 Aug 2022
training program

How does an LMS affect skills training in an organization?  

eLearning has become a quintessential training need of the modern-day worker. Technology is going through a rapid transformation; hence continuous skills’ enhancement has become necessary.

The HR (Human Resources) in a company organizes skills training program to ensure that the employees become acquainted with the crucial processes.

A skills training program is created and delivered to the new employees and the old ones to ensure that they have maximum productivity. It’s because sometimes software used in a company is upgraded, which makes it essential to retrain employees.

Why is skills training important?

The workforce also takes a keen interest in learning now because nowadays, they are proactive. They desire to get salary hikes based on their skills. And they use MOOC-based certifications for skill increments.

Hence, every company must either reimburse them for the costs of such certifications to earn their loyalty or organize an LMS for in-house skills training program.

Therefore, companies need to be aware of the LMS required. They need to take the following considerations into account while getting an LMS.

Ease of content modification:

It needs to be compatible with the current software used by the company. This kind of software includes the authoring software used by the company. If the content created by this software can’t be hosted on an LMS, then it’s no use getting the latter.

On the other hand, LMS have authoring tools integrated with them, too, to solve both content creation and hosting purposes. For example, with a course editor in the LMS, you can create new content and even edit the existing one, including posts and quizzes, etc. getting an LMS with an authoring tool and without one varies with the need of the company.

With an inbuilt authoring tool, the content editing work is expedited because if the learning analytics are not as per expectations, the LMS admin can change the content after consulting the SME. But if the authoring tool is standalone, the editing job is done by the multimedia developer and then hand it over to the LMS admin for uploading.

Portability:

The businesses should know that an inbuilt authoring tool can be used to create content hosted on only the concerned LMS. But this is not the case with the standalone authoring tool, which produces SCORM-compliant content that can be used on any LMS. This is a serious advantage when you want to upgrade to a different LMS in the future, but your course can’t be ported because it’s not SCORM compliant.

Generally speaking, an inbuilt authoring tool can’t create SCORM content, and the user has to convert the content created into such a format. Hence, an organization using such software needs a developer to create JavaScript, HTML, and flash files for the SCORM format, which can be uploaded to another LMS.

The eLearning community is divided on the issue of whether the third-party authoring tool is better because it can help create usable courses compared to a built-in authoring tool. The standalone authoring tools also have advanced features that allow content creators to curate more focused courses. The standalone authoring tools also allow other users to resolve their confusions through online discussion forums created by the developers of such tools.

Affordability:

The standalone authoring tool requires a license for individual users, after which the company can access it on every laptop. However, there are also costs associated with an inbuilt authoring tool associated with an LMS.

Schools can’t afford a standalone authoring tool because everyone can’t be given a third-party authoring tool. After all, it requires a license for each user. But inbuilt authoring tools don’t have such restraining costs, so they can be used in schools where teachers can use them to create content for students. In schools, teachers might require teaching some software to students, and hence they need screencasts that can’t be taken with an inbuilt authoring tool.

But the need for using a standalone authoring tool is even more pronounced in a corporate setting, where employees must be taught software regularly. A standalone(third-party) authoring tool allows you to create advanced character-based simulations and games due to features such as motion paths and triggers, which isn’t possible with inbuilt authoring tools. They also allow the users to create more advanced triggers due to the HTML5 programming enabled. The built-in authoring tools enabled in an LMS allow one to upload such content, it’s not possible to create it in these tools.

When a company provides a skills training program, it can’t ignore the need for simulations and branching scenario-based quizzes because the employees need retention of such skills, which is only possible through gamification. Hence, using standalone authoring tools is a must in such training.

Moreover, it depends on the learning experience provided to the learner. For example, in case simulations have to be created in the course to facilitate complex learning, it’s better to use a third-party authoring tool with HTML5 programming. But if the online course just needs to include PDF documents, then the content creators can rely on built-in authoring tools.

Hence, the training needs of an organization help it in choosing an authoring tool.

19 Jul 2022
web based training

What is meant by accessibility in web based training? 

Web-based training is now happening everywhere. Its rise can be attributed to a lack of time with people. LMS is the key component that determines the accessibility of such training.

The inaccessibility can arise with web-based training when the users can get stuck on certain aspects of the LMS, like how to perceive objects due to color blindness or any other disability.

Furthermore, due to mobility-based impairment, the users can’t use the mouse due to their inability to exercise motor movement and want to browse the content through keyboard shortcuts. W3C accessibility initiative has also advised using keyboard navigation to increase the usability of the course by such people.

The learners should have a global navigation menu enabled through a keyboard shortcut to go to all the pages easily without accessing the menu through the home page. Users can easily jump back and forth between pages when such a menu opens up in a popup on every page after using the keyboard shortcut.

Quick links are also there, so users don’t have to go to the top of the page to access different sections. The quick links make sure that users can easily reach the common sections. You can access these links by using the keyboard shortcuts on any page.

Adding the quick links option to a page is only possible when different headings have been added to a page. Quick links open in a popup window when the user uses the keyboard shortcuts to access them. With headings, the clutter on a page is reduced because they come before every piece of content.

LMS is providing the admins with the capability to enable the user to use these links while browsing through the content. The user can easily see the content outline of a page through its quick links and access any one of them through the up and down keys.

The LMS accessibility also has to be simple for the disabled learner. As per WHO, they constitute a significant proportion(15%) of our population. A user with cognitive, hearing, visual, or hearing or motor disability can affect his ability to use the LMS.

Hence, elearning course creators must check whether a course is 100% accessible or not for people with different disabilities. If it is not, removing all the content, causing it to become inaccessible, is better.

Web-based training must take care of Visual disability: 

Visual disability also refers to color blindness, which is a common condition.

Since colorblind people can’t differentiate between colors, they can’t make out an object from its background, even though they have different colors. This problem becomes troublesome when the colorblind users can’t see the navigation buttons.

Colorblindness can’t be ignored while designing web-based training content because 253 million people have this problem. In its worst form, colorblind people suffer from monochromatism, where they can’t see any color except its brightness. So, for them, every color is either black or white, depending on its luminosity.

Hence, this is a problem for the visual designers of the web-based training content. They must use contrast to make the objects in the content visible to such people. The difference in the luminosity of the colors must be high for the colorblind to perceive them.

The visual designers should discolor the interface to grayscale and check whether it has any contrast. This is crucial so that the LMS is accessible for colorblind people.

Using the web-based training course can be problematic for the learners when it does not have any alt text for the visually impaired learners.

It’s important to ensure that the course has the headings because if it does not have them, the screen reader can’t announce them to the learners. The learners who can’t see need headings to make some sense of the document. Also, all the learners need headings so they can skip the easier parts and jump to the tougher content. With content structured through headings, a lot of time can be saved for the learners.

Similarly, table headers with the scope attribute are also crucial because the screen reader can’t differentiate between table rows and columns without them. Therefore, all the header elements in a table should have the scope attribute defined, to reveal whether it’s a row or a column.

When the content is uploaded to the LMS, it should be perfectly accessible. For example, if a course contains attachments, the screen readers should be able to announce their names because if they can’t, it’s troublesome for visually impaired learners.

Although using the screen readers makes browsing the content easy for visually impaired students, they must be aware of their usability with certain browsers. All the screen readers are not compatible with all browsers.

Hearing Disability

People also like to have captions in videos because sometimes the narrator’s accent is not understandable; hence, subtitles are important. Sometimes, such captions are necessary for people who have hearing issues.

Economic disability

LMS accessibility can also be increased by ensuring users get notifications or due dates for test submissions and posts in discussion forums. So, even when a user is not using his system, he can be alerted about any new content updates. Such notifications are useful for learners who are not using their PCs because they are travelling to their offices.

All the learners are helped through the modern-day LMSs, who can even hear chats when they cannot read them. Some students also need extra attempts to complete a quiz because they might be working alongside studies and hence lack time to study. Therefore, the LMS allows an option for the teachers to tune the quiz settings in such a way and also get noted about the highest score in all the quiz attempts. A teacher can also set the date before a student is allowed all such attempts.

12 Jul 2022

What are the problems for an elearning in business vendor? 

The elearning is now a preferable mode of training all over the world. But there are some problems which have made its implementation quite tough.

What are the problems for an elearning in business vendor? 

High costs of an LMS: The employees must use the latest technology in elearning. But it’s not so easy when the company is just relying on an internal team for everything. Most workers today are millennials and Gen Z who prefer software like LMS, but hosting it can be a problem.

A company conducts multiple training processes, such as compliance training and process-based courses, to ensure that employees have the best work cum learning experiences. The employees must also be scheduled for courses through an LMS, doubling up as training software. A training manager must keep a note of who is attending which training. 

The training software has exorbitant costs because the license has to be renewed monthly or annually. Hence, the companies must have significant elearning in business requirements for such costs to be explicable.

Apart from the licensing fees, the cost of LMS/training software includes installation costs at your premises. The maintenance of such software requires paying extra fees to the LMS vendor every time a new user gets on board.

It can be paying for a new course accessed by an existing user(Pay-Per-Use) or a new user enrolling in the LMS(Pay-Per-User), but such models don’t include a license fee.

Impossible to meet deadlines: An Elearning in business organization has a major problem when the L&D professionals are given unattainable deadlines.

This happens because the client does not want to spend much if such employees have been hired in contractual roles. Hence, such teams should be realistic about the time needed to deliver the desired results from the start.

Inexperienced team: There can also be issues when there’s too much content that it can’t be covered in a short elearning module. In that case, it’s better to get an SME who can help streamline the content, depending on the employees and their time availability. That brings us to the problem of cognitive overload, giving the audience information they don’t need and can’t even remember.

Hence, it’s better to have a training-needs analysis done with the senior management before planning any module for elearning in business. 

Elearning in business also faces issues when the subject-matter expert hired for the project has no clue about instructional design. He might have a wealth of information about his subject, but does not know how learning theories work to create result-oriented content for elearning in business.

The SMEs can be asked to take instructional designing courses in that case, so they have sufficient knowledge about elearning in business. They can also contribute their knowledge as videos which can be added to the LMS.

Because they will be creating content for adults, they have to take care of things such as cognitive burdens. Employees constantly get distracted while using elearning content by work or family members. Elearning could be the last thing on their mind, so the content has to be arranged in brief modules which they can understand easily.  

Solution for an elearning in business company

Prepare a proposal 

It is better to discuss beforehand because problems can occur when the training module does not satisfy the client’s expectations. They might not have expected the course to be so comprehensive or short. When the vendor for elearning in business knows the requirements for employee training, it knows what the project must entail. Hence, he will come up with a proposal to show to the client depending on his idea of a successful executable.

If a client does not agree to any technology included in such a proposal, it can lead to an acceptable end product.

Any elearning module should be receptive to the target demographics’ needs. If their digital literacy levels don’t match your course’s technicalities, it’s better to make it simpler.

You can create survey forms that generate information about digital literacy and the experience levels of the median employee in the company. You might also get information about whether the company has adept staff to handle the course enrollment for various users. If it does not have any person who can suffice as an LMS admin, you will have to train someone for the job. 

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He was a German psychologist who is known for discovering the forgetting curve. According to this curve, the biggest decline in memory happens within 20 minutes, and then 1 hour.