Tag: ELEARNING USA

07 Jan 2022
financial wellness

Is elearning important for the financial wellness of employees? 

Financial wellness has become a protocol for employees now because when they have stress due to money, it can affect their mental and physical health.

This kind of wellness means having no worries caused due to lack of money.

Hence, employees have to take control of their expenses to ensure this kind of wellness.

Moreover, the companies can encourage employees to save money for the latter’s betterment. It’s because when employees have control over their expenditures, they are not stressed about finances.

Financial wellness is crucial for companies because not having the right kind of cash can impact employees. They can find it tough to concentrate on work and lose their productivity.

They can feel more motivated to perform when they have stable finances, which are possible with better finance management. Employees have complained in the past that lack of proper finances causes sleep deprivation, which is detrimental for a company. In a research done by the DNA of Financial Wellbeing including 750 employers and 11,000 employees of UK, it was found that employees are worried about their retirement finances. This survey concluded that employers are losing a lot of money, i.e. approximately 15.2 Billion Euros because employees stay absent from work due to their financial concerns and even change jobs.

Every year, employees take 2.5 days off due to their financial problems in the UK. Here is how employers can help employees manage their expenses:

Providing them retail vouchers

The employees can be given discounted vouchers for shopping and groceries. This helps them indulge in their tastes too without going overboard. It’s because millennials want to party harder apart from working, too. The employees should know how to use these discount vouchers. Companies can ensure that money is deducted from their salaries in return for these vouchers but ensure that the employees get to shop from the brand of their choice. The HR’s can maintain a list of which is an employee’s favorite shopping brand for retail and groceries.

A concierge service is an important part of the hotel industry now because guests can get recommendations about which nightspots to visit etc. Similarly, you can make sure that your employees get such services also, so they can be guided about which discount vouchers to use and when. For example, if you have given ticketing discounts to employees, they should know when to avail of the flight because such offers are time sensitive and expire. Even hotel discounts have the same problem.

Helping them meet fitness targets

Employers can also help their employees maintain their fitness goals in the New Year. They can ensure that the employees have access to discount coupons of fitness portals so that they can get gym memberships at low rates. They can also opt for sports goods ordering at cheap rates through such portals.

Advising them about financial security

The employees have to be advised about financial security because unexpected events can happen at any time. There can be a medical emergency that can delete all their savings. Hence, it’s important that they have savings so that they are not without any resources on a rainy day. With proper financial aid such as insurance policies, employees can have peace of mind knowing that they won’t have to ask for help in case of emergencies.

Providing them with salary sacrifice options

Employees can also opt for salary sacrifice, which is a popular scheme in the UK. Although most of the on cash benefits are no longer exempt from tax, the employees can still get benefits such as child care through a salary sacrifice scheme. A salary sacrifice is when an employee agrees to swap some of his cash pay with a non-cash benefit and be exempt from tax payments on the latter. An employer has to ask the employee for such an arrangement by including it in the employment contract.

Hence, employees can make sure that they give up on some of their cash salaries to make payments for workplace nurseries and childcare. As per the salary sacrifice scheme, the employees can get 2 Euros from the government for every 8 euros they submit into the childcare account, which has to be opened up at on the gov.co.uk website. But to be exempted from tax, make sure that your childcare provider has signed up with the Tax-Free Childcare scheme. So they not only get these 8 Euros exempted from tax, but they also get an extra 2 Euros. The employees can get the amount of up to 2000 Euros per year. So employees can get help from such a scheme because they can avail child care expenses through such child care vouchers such as arranging home care workers for them.

They can also swap some of their cash salaries for using a cycle to commute to work. So this is an excellent way for employees to cut down on their taxes. But, when situations change and employees don’t want any non-cash benefits such as childcare vouchers because they might be working from home due to the pandemic, they can ask their employer to cut back the salary sacrifice and receive the salary in cash.

Employees also feel happy when they realize that the employer is concerned about their financial well-being.

Can e-learning help?

Employers have to help employees manage their financial issues through e-learning. It’s because these problems differ with employees in different age groups. Younger employees have a tough time managing their current expenses and fixed asset needs like getting a house, and older employees are worried about managing their expenses after retirement.

Companies should provide older employees with sufficient resources to do their retirement planning, which can include audio files on how to manage money.

Employees can be taught about when they would like to retire when they have enough funds to go through old age. The employees can decide how much they would like to work after a certain age, depending on their past and current savings and future expenses. The companies can advise employees on which scheme they should invest in as per the rate of interest offered. Also, they should invest depending on how many years they have left to work because the lesser the years, the more lucrative should be an investment.

With financial e-learning for retirement, employees can retire at an appropriate age, leaving their job open for new employees helping the new talent to blossom.

07 Jan 2022
synchronous elearning

Is synchronous eLearning necessary? If yes, in which situations?  

The world around us has transformed rapidly due to which companies are focusing on employee and customer-centric solutions. Synchronous learning, which is the focus of companies, is an expensive proposition when organized offline, however it can be done online without incurring many costs through video conferencing software. But it has to be decided when it must be implemented because employees must devote their precious working hours. Synchronous eLearning includes allowing learners to connect with their trainers in real-time through video conferencing for clarifying their doubts. The students can also connect through trainers with emails who respond to them quickly. Many occasions warrant such training:

  • Onboarding 

It is one such event where synchronous training is mandatory by the company HR (Human Resources). It’s because employees can have some concerns about policies and customized explanations are needed as per their queries. Employees must give their introduction simultaneously due to which VILT (Virtual Instructor Led Training) session is needed for onboarding. Also, when multiple employees must be onboarded at the same time, asynchronous sessions cannot be held for them. 

Employees can have friendly chats with each other during such intro sessions, talking about their job roles and providing full forms of company abbreviations. Managers should lead such sessions, where they should make sure that new employees are familiarized with the team and provided with clear descriptions of their job responsibilities. Hence, in such sessions since interacting with seniors is involved, they must be synchronous. 

The employees can be given all the benefits of classroom training without spending as much. The employees do not have to travel to a place to meet their teacher and the companies do not have to spend so much on booking hotels for them. Since the VILT sessions can be held on a large scale, they can be used to train more employees than in classrooms and at much lesser costs. 

  • Departmental training 

Employees must be trained in their job profiles. It is necessary that employees are told about such sessions, and they are synchronous because if they have any troubles with their job roles, they can get them resolved. Employees also require a better understanding of new compliance rules, due to which they must be present at the same time. When a coterie of employees must be trained, it is better to provide them with synchronous eLearning so that none of them is oblivious to policy changes. It is because employees delay learning in asynchronous training, but any lapses in adherence to such rules can cost the company heavy fines. 

The employees also require certifications for them to be working as per laws. Such certifications are mandatory in many domains such as the arms sector, pharmaceutical, security, healthcare, and engineering, etc. Hence, when employees of the same department must be trained, then it is better that such training is organized in the form of synchronous sessions. 

  • Product training 

Companies must focus on customer-centric training also because otherwise, they might refrain from using the product. In such training, customers must be taught about how to use new products and to clear any apprehensions they have about using them. The customers can be disseminated information in groups about any products which are relevant to them. This kind of technique is incredibly useful in product marketing for companies. In fact, during such sessions, new products can be given to customers and their feedback can be gathered about any problems faced during use. The clients also appreciate it when screencasts are shared with them about a product, enabling them to use it easily. For example, this kind of training is crucial when the company has introduced new software on the market. 

A company has sales partners too and hence product training is necessary for them to convince customers. This kind of training can help them reap more sales and profits, leading to a mutually beneficial association. 

Product training must also involve sales reps, who must be shown demos which can help them to deal with customers in a better way. 

Attendance tracking is easier with synchronous eLearning

Another advantage of synchronous elearning over classroom sessions is that the participants can enter any time without disturbing the trainer.

The trainers can know during the meeting if an attendee has left because a notification is generated. If they have disabled sounds to be played when a participant joins/leaves the meeting, no noise is produced and hence the session is not disturbed. The trainer can, however, make sure that he knows which participants had left the class by tracking attendance later.

If the trainer has a doubt that a learner is doing some other activity during the session, the former can send him a prompt to unmute. But the learner might still not unmute himself, in which case the trainer can unmute him provided he has enabled the “enable pre-approved consent to be unmuted” option, allowing the former to unmute the learner without taking his consent.

Video conferencing software such as Zoom allows you to check attendance for invitees who had confirmed that they would be attending the call. But to enable this feature you must have anyone of the Zoom Business, Education, or Enterprise accounts. You can easily manage when the attendance of participants during the session because you can search for their attendance during a specific time duration chosen by you for a maximum time of 12 months after the meeting was conducted. The software produces the report including the times at which the participants join and leave the session, letting you know how much time they were in the session.

If the students/learners lose internet connectivity this is also recorded because due to weak connection, they are no longer present in the meeting. Such attendance reports can be used by trainers to detect which learners have weak attention spans and how training content can be modified to make them stay in the session for a longer time.

21 Dec 2021
elearning

What will happen with e-learning in 2022?

Yes, indeed, e-learning is here to stay with or without the pandemic and its growth in the corporate domain would be by 250% till 2026.

Why is e-learning here to stay?

E-learning became popular in the early 1990s when the internet was invented, and since there has been a growth of 900% in revenues.

E-learning has been growing in the years before the pandemic and as compared to 1995, instead of just 4%, 80% of employers are reliant on e-learning since 2011 which is phenomenal growth.

Even before the pandemic struck the world in 2020, e-learning had already made significant progress because 77% of US companies were using it in 2017. By 2022 e-learning industry is forecasted to reach more than $240 billion USD. 

There has been a rise in the gig economy due to the pandemic, hence e-learning has become more crucial for teaching employees some relevant skills. Learning through e-learning also requires lesser employee time by 60%, hence they have more time for other activities.

When the learners’ attention span is lower thanks to working from home, video-based learning becomes a necessity. In a survey(Wyzowl, 2021), 69% of users have said that they like to consume content through videos as compared to text or an article(18%).

It’s because videos capture the attention of users, especially the interactive ones. The learners stay hooked to the video because it contains assessments too for testing their knowledge.

No lack of consumer demand in 2022

Although Omicron has been detected, its spread has not been so fast due to which the economic growth won’t be hindered. Companies are now used to consumers shopping online, and hence their business is not going to be affected by the pandemic. Offices have now started adopting the hybrid work place models and, there won’t be any supply-side problems because manufacturing would continue despite the new virus variant.

Hence, Artificial intelligence will play a crucial role because online shopping will continue to happen. It’s because the companies will have to use it for targeting online ads according to individuals based on which portal they use etc. Artificial intelligence will also decide how much data gathered through website forms is useful, and the rest would be discarded.

Hence, companies will be able to scrutinize data and base their marketing efforts on it using factors such as website visitor demographics etc.

E-learning trends in 2022

  • Higher use of artificial intelligence:

The e-learning is going to get a boost in 2022 because of the increasing corporate focus on re-skilling because of an anticipated change in compliance laws due to this new virus. So the businesses have to be prepared to provide any kind of training to employees. Hence, the companies are deciding how to shape up their strategy for growth, where e-learning plays a crucial factor. E-learning has always been a favorite with corporate for teaching employees because they are dispersed all over the world.  Companies are now dealing with extraordinary volumes of data regarding the learning behavior of employees, and only artificial intelligence can help in capitalizing on it.

It’s because they have such huge data available before them through the internet, but they have to organize it before creating a storyboard based on it. So, due to using artificial intelligence, the course creators don’t have to go through each piece of data, trying to fit it in a larger hierarchy.

 

  • More microlearning:

Companies will have to modify the format of their course content depending on the availability of time with the employees.

The essence of e-learning in 2021 was microlearning where information was presented in short length so that it had easier accessibility for employees. It’s because increased competition means employees can’t waste any time in getting their hands on super-vital information because any delay means lost customers.

 

  • Greater use of VILT with increased learners communication too :

Synchronous sessions will be used in 2022 because learners must be given an opportunity to talk too. 

The facilitator will have to play an enhanced role in such sessions in 2022 where they will have to allow one learner to speak at a time and answer their questions. Hence, VILT will be there, but it will involve more interactivity.

However, asynchronous learning will also play a vital factor in 2022 because due to increasing VILT sessions, organizations won’t have enough trainers for everyone. Therefore, blended learning will be more popular in the future where learners are given opportunities to get rid of befuddling queries through sessions with trainers but study the materials such as PDFs whenever they have time.

21 Dec 2021
online training

5 reasons why employees don’t go through online training!

 

Online training is now used everywhere to make students and employees learn.

But it’s quite tough. Some employees still refuse to take e-learning because they don’t believe in it. So, the management has to mentor them in taking the course. This kind of lack of interest in online training could be due to an adverse experience with it. The management thus needs to ensure that such experiences are taken care of. These are the following reasons why employees don’t want to go through an e-learning course:

When employees are busy:

One of the main reasons why employees continue to delay that online training course is no time. It’s because they have busy work schedules and don’t have the time to take the course. For employees, work is always a priority rather than training. Hence, peer coaching is useful in such a situation, where their friends can train them about the course.

When employees don’t want to learn about knowledge gaps:

Some employees are also quite afraid about what they might get to know about themselves through an online training course. It’s because online training is, most of the time, accompanied by diagnostic tests before them so that employees can know about their training gaps. They might not be interested in finding them out. But when employees are made to acknowledge that they have training gaps through simulations, they are not so appalled. It’s because employees go through online training alone, unlike classroom settings where everyone else also becomes aware of their skill gaps. So employees have no reason to delay taking up an online training course and that must be explained to them.

When employees don’t know how much time the course will take:

Employees need to be able to schedule time for an online training course, hence they should know how much time would be required. The employees can be also informed about their time investment through its mention in the introduction email so that they chalk out their time accordingly.

Moreover, employees must be given progress bars through which they know how many portions of the course have been finished by them. Once they know how much they have accomplished, they are motivated more to finish the course. It is better, that the courses assigned to them are as per their skill gaps because anything extra is a waste of time. A training map designed just for them helps them know how pivotal it is for them to complete it to reach a milestone in their career.

When employees get distracted:

The employees also find it hard to focus on online training even when they know of its importance because they have so many distractions which include social media and fellow workers. So, the course design should be attractive and to the point. The content of the course should be concise so that employees are not left wandering through it and grasping too little information.

Employees should be given opportunities to chat with their peers once a time a week so that they can give their feedback about the course. When they discuss with the colleagues their progress, it lets them know how others are taking it, making the former change their attitude and become more competitive.

Employees can also get deviated from the course when they have social media integrated with the LMS for discussing problems, but they end up talking via it instead. Hence, their use of social media for casual purposes should be eliminated.

The employees must be given contracts where they can be threatened with salary deduction once they don’t finish the course within a deadline. Of course, such deductions can’t be imposed once the employees are not able to comprehend something in a course for which timely help should be available.

When employees hate tests:

Employee habits are an important part of how much they are willing to grasp in an e-learning course. Employees should be given an incentive. Online training is a useful concept for employees, but they might not be willing to take written tests that require so much time.

Also, employees may not be taking an online training course because of test-related anxiety. But they have to be told they just need to appear for quizzes in an e-learning test and how their job promotion is related to it.

Moreover, those who have completed the course could be taken for lunch/dinner so that they are encouraged to take the tests.

However, including, so many quizzes is also not necessary. Experienced e-learning companies USA can let you know whether there is a quiz needed after every nugget of information. It’s because employees can also be tested through the games, which they don’t dread so much. 

The employees should not be overwhelmed with the content of the course. That’s why they should be taught the content in easy steps. It’s because when content is taught to the employees for the first time, it has to be taught to them in small steps. The learners might be familiar with some content, so that can they select the starting point at their ease.

This is how online training content has to be formulated for employees for maximum reach.

17 Dec 2021
burnout

How can burnout be prevented by HR? 

HR Professionals are worried about the emergence of new technologies due to which the workers have to be trained. Businesses have to provide training to workers to sustain themselves, and it’s not so easy. The companies have to upskill employees because they have to adapt to changing circumstances, such as more customers moving to digital buying mode. The companies are increasing the number of employees who are devoted to L&D. But there are not so many such resources available in the market. Hence, HR professionals have to search thoroughly for such professionals, which is time-consuming.

Moreover, new software can help HR employees create pay stubs for employees and even schedule them for onboarding training.

How to help HR?

They have to get such software implemented due to which document management can become an automated task. Small organizations are even facing a tougher job because their employees leave so easily when they get better opportunities.

Why employees are quitting jobs?

Companies are acknowledging the reality of The Great Resignation due to which employees are quitting jobs. The Great Resignation is majorly happening among those employees who have more than the survival salary and are in their mid-career phase. So, quitting jobs does not mean that these employees won’t have any money left to pay the bills.

Employees are also leaving jobs because they have to put in more hours at work due to remote jobs. They have been working on weekends also, almost 70% of them. However, companies have no option but to allow employees to work remotely due to the pandemic. But layoffs in 2020 are also the reason due to which workers have been devoting extra hours.

A Microsoft study (Work Trend Index survey by Edelman Data x Intelligence in January 2021) has revealed that 73% of current employees want flexible work options. Employees have realized now that they can’t go back to work from office schedules, which involve long commuting hours and a fixed timeline. Also, the Covid-19 pandemic has shown that companies can easily handle the work-from-home option for employees with time tracking tools.

Hence, companies have to adopt a feasible hybrid model by asking their employees. Apart from that, they have to ensure that remote employees even have wellness programs devised for them, and they must be enrolled at regular intervals.

How to detect that you have a burnout?

There are many signs of a burnout, which are as follows:

No interest in work: If you don’t feel like starting work in the morning, you are suffering from burnout. Even when you have started work, you might have trouble concentrating on it.

Physical issues: If you can’t sleep properly at night or have headaches, then these are also symptoms of burnout.

There are many reasons behind a burnout, one of which is circumstantial, which includes an employee feeling frustrated with his work because he has been asked to do the job of another colleague who has left.

Solution

It means that you are in urgent need of a break because you are overworked. It’s better that you take a long break, at least for a week. But if your office isn’t allowing it, then you require a prescription for it from the doctor. In 2020, also, 25% of the employees gave up on their vacation time because layoffs were very high and some of them had to substitute for others.

The other set of reasons is structural. This means that your current job profile or industry is not about supporting staff health, but only about getting results from you. For example, if they are making you work on weekends or holidays, then it’s time for a job change.

Solution:

This means that it’s better to look for another job.

The third reason is skill set related. It could be true that your skill sets are not aligned with your job. Hence, you are stressed because you have to attune your skills to the job, which necessitates re-skilling all the time. If you are not naturally good at something you do, then you might be putting in more hours to yield results, which also causes burnout.

Solution:

You will indeed have to get another job because otherwise you will always be stuck in a job without getting any growth.

How can Great Resignation be stopped?

Employees want work-from-home, apart from a lesser number of workdays in a week. When a survey by the investment firm Jefferies was conducted for employees leaving their jobs, two major reasons, a four-day workweek (31.6%) and lack of a raise(42.8%) were found. However, the rest of the employees didn’t quote any reason to leave the job. It’s true that in this survey, it was discovered that a major reason for the voluntary turnover of the employees was the large number of layoffs that happened in 2020. Hence, a four-day work schedule is an ideal way to prevent burnout because the remaining employees are already working for laid-off employees too. The companies might feel that working for only 4 days a week means lesser productivity, which is not true because in Iceland when such a scheme was implemented, productivity rose.

15 Dec 2021
ethics and compliance

Can a company benefit from ethics and compliance training?  

Ethics and compliance have become important matters for companies.

Any compliance fraud can lead to a lot of repercussions for a company because it can lose many customers apart from creating an adverse image for it. Hence, how can companies ensure that their compliance training programs are followed, knowing that any non-compliance can be detrimental to their success? The problem of following ethics and compliance regulations has intensified even more due to the multiple branches of multinational companies located in different countries. So, non-compliance can be caused by the actions of these stakeholders. The companies have started investing significantly in the implementation of compliance rules, which involves hiring compliance officers to oversee enterprise-wide compliance.

If employees have certain issues dealing with customers or other stakeholders, then they can get information through this program from the ethics compliance officer. He can act as an ombudsman when employees are worried about something unethical happening in the company.

Ethics and compliance training refers to educating the employees about the laws in place for their business domain, which can cause serious repercussions if not followed. Hence, employees must conduct their daily operations based on such compliance laws. 

The employees must have been given a handbook, which should include the company ethics. They must also sign an acknowledgement form that they comprehend everything written in the handbook.

Setting up a corporate compliance team 

Organizations can only take matters into their own hands when the employees are evaluated continuously. Apart from that, any changes in compliance rules must be provided to all departments. The businesses must be ready to provide employees with ad-hoc assessments to know how much they are aware of the ethics and compliance updates. A corporate compliance team is a necessity that can ensure that all the departments are taking their compliance processes quite sincerely to avoid any violation.

Hence, for this purpose the ethics and compliance training of management is necessary. 

In fact, the senior employees should be continuously reminded of the ethical behavior by issuing a memorandum to them. When its copies are pasted on the bulletin board, employees know what is expected of them when dealing with customers and vendors. The managers should be informed repeatedly that the company is an equal opportunity employer and any applicant cannot be rejected on basis of his caste, color, religion, sexuality.

Taking timely action 

The organization should be willing to act in time because any violation can cost it heavily. Hence, the businesses must have established processes so that it is easy to detect the source of non-compliance e.g., automated tools can be used for this purpose. There might be many branches of a company, but it is crucial to ensure that the compliance procedures have been developed considering the location. When the policies can be easily followed, there are no gaps in sticking to them. 

Establishing ethics and compliance hotlines 

Employees can become more compliant when they are given opportunities to complain about any non-compliance, which boosts their confidence in the system. Hence, a company can have hotline numbers where employees can report any incidents of bribery or discrimination they have seen. Once the complaint has been filed, the management can see to it that justice is done. Often giving the employees the freedom to complain can help organizations prevent the development of such conduct into something big in the future. 

Assessing what are the chances of a compliance risk 

The companies should be able to categorize compliance risks caused due to non-violations. It is because once such risks have been segregated, the companies can then see whether the internal controls for their prevention are sufficient or not. Based on the penalties levied for non-compliance in a certain geography, process, or business(impact) there can be a separation of compliance risks. The organizations can also divide risks based on the probability of their occurrence. Hence, controls can be devised and evaluated based on the effect and the likelihood of compliance risks. 

Businesses have a lot at stake as far as compliance risks are concerned. So, no business can ensure that it can take care of them overnight because employees can find loopholes. Moreover, new compliance risks arise overtime when the laws change. Hence, businesses must change their compliance goals over time when there is law modification. They also must use the updated technology to attain these goals, check the results and if there is a lack of compliance, check the control in place and upgrade them. 

Set up an ethics program

Once a company has an ethics program, the employees and stakeholders can be taught through it. An ethics program can inform employees about how much value of gifts they can accept from vendors because an excess amount would constitute a bribe. There should also be certain occasions mentioned on which employees are allowed to get gifts from vendors.

15 Dec 2021
training

How can the hospitality industry avoid fines through training? 

The hospitality industry is undergoing a revolutionary phase. The customer legislation is changing all the time and the rules have hardened due to the pandemic.

The hotels have no option but to turn to LMS for training staff on a large scale.

They need hotel staff to be properly trained to ensure that they can cope up with changes such as food safety and don’t land the company into any compliance issues. E-learning and LMS have to be enforced by hotel owners due to the following reasons:

When a hospitality LMS has been implemented, the hotels can track the progress made by employees in training. Using a cloud-based LMS ensures that the company can keep a record of all the employees who have completed a certain course. Such records can be useful when an audit happens.

How to ensure cleanliness at hotels?

The hotels can face violations when they don’t follow protocol. It’s because stay at hotels has to be eased by these organizations. For that, there must be proper signage in the hotel for all kinds of facilities including Food and Beverage areas, administrative areas, etc. They also need to label the bins properly so that the organic and recyclable wastes are discarded properly by the hotel staff. In the past, the hotels have been fined for organic trash thrown into a trash can. An NYC hotel had been fined an exorbitant amount of 750 US dollars for each strawberry top found in the recycled bin instead of the organics (garbage).

The New York government has imposed rules in August 2017 as per which the hotel establishments have to separate the recyclable waste (including paper cartons, cardboard, metal, and glass) from garbage(leftover foodstuffs and plastic film and wraps) which can’t be recycled.

As per this, then the staff must ensure that the waste streams of garbage and recyclables are put into differently labeled containers.

Customized experiences for customers:

Moreover, businesses need to provide training to the hospitality staff to ensure that the customers get an unparalleled experience. The customers have to be given privileges such as free Wi-Fi. So the business management needs to have an understanding of customers.

The Millennial generation only takes the likeliness to a brand when they are rewarded for it. For example, many hotels have implemented frequent user programs to ensure that the guests who stay there are rewarded. A hotel loyalty program makes sure guests are given ample benefits when they have chosen them repeatedly for their stay.

So, the guests are given discounts on hotel tariffs. When the repeat customers know that they are eligible for such benefits, they will make bookings directly rather than involving a third-party agent like a travel website, saving you money on commissions.

Any discriminatory behavior of the hotel owner:

If a person is ousted from the restaurant, then he is entitled to receive compensation. Also, innkeepers may deny residence to any guest whom they don’t consider appropriate, provide the former are not violating any DEI rules. The hotel owners/innkeepers have to be cautious about this rule because when they are sued for such discriminatory behavior, their reputation can go downhill. The laws apply to business establishments of every kind like restaurants too, who can’t deny services based on any of the factors mentioned above. In Colorado, in 2018, a baker denied his services to a gay couple who wanted a cake for their wedding. The baker Jack Phillips was saved because he was an orthodox Christian who believed that the union of a gay couple is against his religious faith.

However, since 2020 because of the decision by the Supreme Court, the LGBTQ community also can’t be denied service in any restaurant, hotel, theater, daycare center, gas station, and doctor’s office as per the amendments to Civil Rights Act 1964(Title VII). The hotel owners can’t deny anybody the right to accommodation because of the latter’s skin color, sexuality, national origin, and race as per this Act.

Property loss:

An innkeeper is responsible for any loss of property suffered by his guests unless the former can prove that the losses were caused by a natural accident, and he had no fault. If the inn has defective conditions due to which any loss of property occurs then the hotel owner/innkeeper is responsible for them.

An innkeeper is also responsible for the damage caused to the guest’s goods when they are transferred from his automobile to the inn/hotel. Even when the goods of the guest are transposed back to the automobile for excursions, the innkeeper and his employees are responsible for their safety.

Better customer experience:

E-learning is also important for hotel management to ensure that they get different versions of the website created for customers from different countries. This provides them with personalized experiences.

It is the job of the hotel management to ensure that the guests are having a personalized experience depending on the purpose of their stay. It’s because according to the reason for a vacation, the customers can be offered some free services like couples’ spa. The reason can be inferred from the time someone checks into the hotel. For example, a honeymooning couple can check in the middle of the week. With a hotel management system, such a property can save data about customers like their birthdays, marriage anniversaries, and user experience which can be accessed at any branch of the hotel. But again the hospitality staff needs the training to use such software.

 

 

24 Nov 2021
compliance training

Should compliance training activities happen throughout the year? 

“It takes less time to do things right than to explain why you did it wrong.” Henry Wadsworth Longfellow

Over the years, compliance training has become prominent for companies. It’s because organizations have to make employees recall their training for which it has to be shifted to the online mode and held several times during a year through various modes like webinars, podcasts, etc. In offline training, the employees tend to forget everything within a year.

Hence, when employees are provided with a compliance training calendar, they keep in sync with the ongoing training process.

Why a calendar?

Because compliance laws get changed all the time:

The companies should take measures to ensure that the employees are informed of the compliance laws as soon as they are updated. The language of such an explanation should be understandable by employees. A training calendar can be decided based on the availability of employees and trainers. With the changes in compliance rules, having a pre-decided training schedule can’t be helpful because sometimes ad-hoc sessions are needed. So, having a calendar adds spontaneity to the schedule.

After an internal or an external audit happens:

Sometimes a company can get insights into how it’s performing as far as compliance laws are concerned because an audit might have been conducted due to which an emergency training session is required. A compliance audit happens through an auditor who needs to check company records. The auditor can also ask for the company employee and management to answer auditing questionnaires. An organization can schedule an audit itself if it’s internal by contacting an auditor. It’s generally done to determine whether the company’s employees are following all the checklists issued for compliance to them. So, such audits are conducted by a company’s discretion as and when it deems them a requirement. They can be preplanned at the beginning of a year and included in an audit calendar. For example, financial audits happen once in a year for every publicly listed company, but they can also happen unplanned, for example when someone files a complaint against the financial misconduct by a company. For example, shareholders can criticize that they are not being shown the financial statements prepared as per GAAP standards.

Why is a compliance calendar necessary?

The practitioners of such compliance training may find it difficult to prove to the C-suite that is the CEO, CFO, CTO, etc. about the value of the calendar. It’s because they can’t understand why the training needs to be a continuous process. That’s when the compliance training advocates need to show why making compliance an all-the-year event will be helpful.

For the C-suite, having compliance training as an annual event is costly enough and when it’s done throughout the year, the company budgets explode.

But having multiple compliance activities is useful because sometimes some employees might not find some methods of training useful. For example, they might need other training formats apart from offline compliance training.

For them, videos might be an effective way of learning rather than webinars. So, for such employees, it’s better, that when a new law comes into force, its videos are emailed to them which also showcase the results of noncompliance. The vendors of the company also require such training videos. These videos are a part of micro-learning where users are delivered 5-8 minutes nuggets for them to grasp information easily.

13 Oct 2021
compliance training

How important is an LMS for compliance training?

Companies want to ensure that their employees have access to the best technology to improve their skills. Hence an LMS is immensely useful for firms. The LMS helps companies in maintaining apt data about their employee learning activities. But what happens when an LMS is not helping at all in providing compliance training, rather it’s blocking your efforts. When an LMS can’t send you reports about its usage by the employees, then it’s a huge problem. It’s because when employees are not using an LMS their performance can’t improve. On the other hand, no email deliveries are being sent to you about their lack of engagement with the LMS.

Report generation and Mass mailing

Another problem is that the LMS should be able to send automatic email-based reports about how employees of certain departments are performing in their assessments. If there is no information about employees getting delivered to managers then their skills are not improving then the LMS is a futile investment. Hence the undesirable skill gaps pose a danger to your company.

Employee course Completion tool

Many regulatory authorities require employers to show completion certificates of employees’ training. Hence the LMS must have certificate issuance capacity without which there is no evidence that an employee has finished a certain course. When the authorities drop at your premises, you have employee certificates accessible from the LMS that they are trained. In case, a printout or a soft copy of the certificate is available to the employee, then it’s more feasible to show them to compliance authorities.

For all such purposes, an LMS must have a certificate management tool to ensure that the employees have completed all assessments and scored the desired passing grade, otherwise the course is still incomplete.

So, a business should not get an LMS that does not course and certificate management software for employee tracking in compliance training.

Employees who have earned certificates for certain courses are better candidates for promotion, role enhancement, and salary rises.

Integration with e-learning

A company can’t just create one-time compliance training resources because it’s such a dynamic field. There are so many updates made every year. Therefore, an LMS must have an inbuilt authoring tool so that the company can introduce new content with ease. Such an authoring tool can help a company in modifying its content with the aid of templates and a comprehensive asset library with videos, images, animations, etc. When you have such an LMS there is no need to invest in an external eLearning authoring tool for content creation and money is saved.

Easy to navigate LMS

Employees can also feel frustrated when the LMS is so much more complex. They just don’t have the zeal to read the content when the LMS isn’t user-intuitive.

They can end up wasting so much time just to access a page on a course. It’s better, that before you bring an LMS vendor on board, you check the usability of their platform through free trials. The foremost quality of an LMS is that it should have easy navigation. You can’t ignore the usability of the LMS when the e-learning content creation for compliance training has taken so many man-hours.

20 Sep 2021
elearning companies USA

Create accessible content with eLearning companies USA 

E-learning should be accessible for everyone around the world. It’s because every individual should be able to harness the power of online learning. We just can’t ignore the disabled and their employability also.

How to aid dyslexic learners?

Dyslexia, which is a reading disorder, is found frequently these days. This has affected 10% of the population worldwide, so if it is a large organization with huge manpower there are chances that there might be a dyslexic person. Companies are often confused as to how to address the training needs of such people with accessible e-learning.

By taking care of the learning requirements of these people, you can increase their feeling of belongingness.The employees should be able to indicate whether they suffer from dyslexia so that the company can contact e-learning companies USA for such content.

Use large size fonts

Since interpretation is a major problem, include larger size fonts in the text. Such font should be bold for learners to have a better reading. Screen readers are reliable for such learners because when they can’t read something they can command this software to read it out to them. The dyslexics have a problem reading words with difficult spelling, so the language should be simple for them. Apart from refraining from the use of tough language, make sure that there is no italic font style is used which makes words tough to examine.

Use h1 and h2 tags in the content

The dyslexic and partially blind learners can’t read the content and the screen readers can only help them. And when such readers can read the headings, understanding becomes easier for such learners. It’s because they only focus on headings which makes it important to use h1 and h2 tags in your content. Using such tags can help the visually impaired too, because then they can instruct the screen reader to just declare those headings. If the learners need more insight into the content, they can ask the readers to go through paragraphs.

Get eLearning companies USA to work on the storyboard for such learners because they the specialization for ideating content for them.

Accessible learning for visually impaired

The company has to take care of the learning requirements of visually impaired learners too. It does not take much time to add alt text to an image which is the only resource for such people. They can’t see an image, but when the screen reader reads its alt text, they can understand the purpose of the pic. But when such alt text is missing from images, visually impaired learners miss out on the imagery.

Get an LMS that has a content zoom feature from e-learning companies USA so that learners who have weak eyesight can check the content thoroughly.

Accessible learning for hearing impaired

To enhance the accessibility of your content, it’s better to use captions so that people with auditory problems can understand it. They have to examine the content because they can’t hear it. For such learners, captions have to be included in podcasts also. People with motor skill challenges are also there. These people have trouble using their hands, it’s better, that more words or a phrase is hyperlinked and they can easily click on it.

All kinds of impaired learners should be able to contact technical support when they face any issues accessing the content. The contact information should be easy to get to through screen readers and captions. The best option is an instant messaging option where the learners can see their answers or even they can enable the screen reader option.

How to have the perfect LMS for disabled learners?

The e-learning companies USA can assist with creating an LMS. They can make sure that the entire information, about the user, is collected. After this information has been adjudged, various resource preferences are generated for the user based on teacher recommendations. Then the system provides the user with a resource ID based on his needs and he is assigned a resource based on it.

Of course, the LMS has to be integrated with adaptive learning software for the impaired learners. Hence the LMS administrator can create the profiles of the user and it’s stored in the database. The users with similar profiles are grouped by the Learner Profile Management system and hence the admin can see the templates suggested by such users by the LMS. So, when a disabled user logs into the LMS, he has the content zoom or the screen reader features enabled. E-learning companies USA can help you get such accessible content options in an LMS.

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DSLR stands for Digital single-lens reflex camera. It has a digital imaging sensor. In this kind of camera, the captured image can be viewed in the viewfinder when the shutter button is pressed. Its shown through the main lens rather than through a secondary lens, so the user knows what has been captured. 

He was a German psychologist who is known for discovering the forgetting curve. According to this curve, the biggest decline in memory happens within 20 minutes, and then 1 hour.