19 Apr 2023

maximize retention after an elearning course

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5 ways to ensure knowledge retention after an eLearning course

There has been an upsurge in the companies learning needs. But it’s not enough to offer e-learning courses. Companies must also know how to make employees retain them.

Whatever has been learnt in an elearning course must be imbibed by the learners. For this, they must be sent tasks which involve repetition.

For example, multimedia has an impact on the human mind. It’s true that people remember images and videos more easily than text. In fact, animation can explain the most complicated of matters to human beings.

The same concept applies to quizzes where the learner can apply his knowledge and improve, and this way, he recalls the knowledge.

Techniques to ensure knowledge retention:

Active learning:

Active learning involves ensuring that the learners discuss with the trainer. It’s like holding classroom sessions with the trainer when the elearning is over.

There the trainer can ask questions from the learners, like giving them case studies to solve. The active learning approach is crucial because it involves both parties, i.e. the teacher and the learners.

If the learners are facing problems with whatever they have learned, they can ask the trainer about them. The active learning sessions can take place until the learner is fully clear about the concept. They can involve a single session or several sessions.

Use of micro learning:

The elearning course must be designed keeping in mind that the energy levels of the learners are not high after working at the job. Hence when at the end of the day, the learners log on to their PCs, they must go through a well-designed and crisp course. Whatever the course is, it should contain only relevant information so that the learner does not end up watching useless information. So instead of a long course, divide it into smaller modules.

The course must consist of micro-learning modules such as brief videos which learners can watch and understand easily. Whenever the course is too much lengthy, learners don’t have time for it and can’t even remember it. For example, a course with longer modules containing impertinent information can cause cognitive overload. Apart from small videos, some portions can be managed through podcasts also.

Reflective learning:

The learners must also get a chance to reflect on the information. Reflective learning is also crucial to ensure that the learners don’t forget much. Hence classroom sessions are important where the learners can be asked to question each other so that everyone recalls the concerned information. The students also get to know what information they are unable to recall or apply and hence need a revision of the same topic.

For the same purpose, it’s also necessary that the eLearning vendor includes a quiz after every module. Quizzes in an elearning course are a better way to make learners retain information than summative assessments because it makes sure that the learners remember just the relevant portions. When the learners can’t score passing marks on a quiz, they must review the module repeatedly. If the learners commit a mistake in a quiz, they need to go through the same material. When students cannot use their learning to solve the problem, this can be done by the teacher to ensure that they understand the material better.

Spaced repetition:

Spaced repetition is a useful technique in the case of eLearning because it ensures that the learners can easily remember concepts taught in a course. This is done through flashcards. The company can get such cards based games. In such games, the learners are shown flashcards which have difficult concepts frequently but less tough concepts only randomly. This ensures that the learners can retain the intricate concepts.

Use of stories:

Learner retention can be improved when a story is told to them before a concept so that they can relate to it. It’s better if managers tell such anecdotes because they know the real-world situations of the jobs where such knowledge can be applied.

The e-learning courses must be interspersed with stories where simulations are shown to employees about the course.

To conclude:

Self-paced learning is not an easy task. It’s important that the learners are guided about how to manage time so that it does not take a toll on their health because they are managing their job along with the course. Hence the e-learning course must be designed properly because if it’s not, the learner has to grasp extra knowledge, which he does not require for performance at his job.

16 Mar 2023

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How can eLearning be used for psychological safety?

Psychological safety is crucial for employees in today’s environment when layoffs have become so rampant.

When an organization fails to make its employees feel comfortable in its environment, they switch to better opportunities. The employees must not feel conscious when expressing themselves for fear that others will make fun of them.

What happens when there is no psychological safety?

Also, the companies must not keep a tab on employees for whatever they speak and do because otherwise, they won’t take any decisions or speak anything innovative. When companies fail to accept employees the way they are, they should not expect them to take any responsibility.

Employees who feel too scared to lose a job over a simple mistake can’t be expected to put their best in any situation. When employees are being bullied, in the company they are afraid to raise their hands to even ask questions.

In fact, studies have proved that hiring the smartest people on your team is no point if they are not allowed to speak. You are just wasting funds on them because they feel they will be mocked when they speak. It’s the job of everyone in the company to see that the team dynamics are right because if it isn’t, it means a toxic work culture. The DEI efforts undertaken by a company also fail to yield any results when the minority employees can’t speak because they will be ridiculed.

How to create psychological safety?

Psychological safety can’t be created overnight, and it requires proper training of the employees. This training must include imparting proper soft skills to leaders and employees so that all employees feel relaxed on the company premises.

The attitude of leaders matters:

This can prove to be troublesome for the company because employees don’t understand processes and procedures and then commit mistakes later. Elearning can help create leaders who foster psychological safety because they know how to create the right atmosphere. They must know when to encourage someone to speak.

Attitude towards minority groups:

They must also know when they have to scold someone and how to do it. You can’t scold anyone in front of all other employees because it can dampen his morale. It’s much better no employee is confronted for his mistakes in front of everyone but rather alone. The leaders should also take care of the fact that people from the minority group are always intimidated to speak, and when they are not motivated, their courage goes down.

Even though a company is making its best efforts to boost the confidence of the less privileged communities by giving them equal hiring opportunities like others, these people will feel undermined and quit without a progressive approach. It’s the job of the L&D teams to make sure leaders adopt the right approach. Hence for this purpose, they should be taught how to deal with employee issues and encourage being comfortable with each other.

Attitude towards animosity:

The problems of leaders and employees can be mitigated by providing them with scenario-based learning. This means they can see scenarios where previous leaders have faced negative emotions from some people towards certain groups and have eliminated such feelings without causing chaos.

Such scenarios can also help employees understand if they have been facing any situations of animosity and how they should cope with them by consulting seniors for help.

Can elearning help in creating psychological safety?

Hence, eLearning is required to teach employees how to behave properly with such employees so that they don’t feel left out. That’s where e-learning assumes a lot of importance. It’s because employees can be given DEI quizzes, but what about the practical application? For that, an employee needs to go through scenario-based learning to know how their behavior is emotionally damaging someone else. Elearning can be helpful in this context because when the teams sit together and discuss the adverse behavior of someone, other employees can be influenced not to replicate the same. Such group discussions can be part of blended learning, where employees can be encouraged to participate in classes.

Elearning can be helpful in fostering a positive attitude

Even gamification can be included in such e-learning, where employees partake with each other and solve challenges collaboratively for growth. When these games contain simulations, employees can learn how to make decisions. They can take decisions and alter them without causing any ramifications for the company through simulations included in games. It can’t be denied that through DEI training, leaders can understand how minorities can be allowed to prove their virtue in a company.

In fact, other employees can also learn how to avoid negative talks about such groups, which can perturb the latter. Blended learning can help employees understand the benefits of DEI training, where they understand the viewpoints of minorities from them in classroom-based sessions.

14 Mar 2023

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How to promote customer training for products?

Customer training is genuinely needed by companies to sell products. Without proper training, customers can’t use products, especially the impeccable software that is getting released into the market every day. The customers have problems using the SaaS products and hence need training videos. Most of these new products are beyond the understanding of customers and they get confused while using them. The entire efforts of the sales team get wasted once customers don’t understand the product after buying it and ask for refunds or they give such word-of-mouth publicity that everyone refuses to buy it.

Benefits of customer training:

Companies should not look at customer training as a way to boost sales; rather they can get a lot of impetus in the market once customers can do something useful with the product. Customer training can make sure they stay with you in the long run even if competitors are providing them with better offerings.

Customer satisfaction:

When customers are trained about the product, they can use it effectively. The customers can know how the product will help them solve their needs and they have not wasted their money. When customers are trained, the client support conversations are reduced needing to hire lesser customer support executive staff.

Product advertisement:

The biggest benefit of customer training is that the customers will opt for a renewal of the subscription and you won’t lose them to new players in the market. Customer training is also a way to advertise and create brand awareness. It ensures that customers get knowledge about the product and its benefits.

Although customers can be given training, it needs to be localized so that users all over the world can understand it. Also, customers can be given certifications after they have completed them.

How to ensure customers sign up for product training?

Well, the biggest hurdle companies can face is how to lure customers into product training. This can be quite challenging if the customers are working professionals and face a lack of time.

Offer credits for training:

The companies can offer customer training credits which means they can get cash for credit. So, whenever they have credits, they can buy a product at a discount. So, the more the training is completed by a customer, the higher the discounts he can earn.

Companies can’t take money for training because it can act as a hindrance to software usage by customers. This is also troublesome in the case of corporate customers because the company needs to fund such training and hence consent from the finance department is required.

Provide certification:

When software companies have a great certification it acts as an encouragement for the customer, because they can show it off to their colleagues. So, they take more interest in the content. They can also get better career opportunities if they have such certifications in their resume.

Send emails:

The customers can be sent automated emails about new courses getting launched. The companies can include a small trailer of the course in such an email so that the customers are attracted to it. But the trailer needs to be interesting, so you can ask your elearning vendor to create it who can add all multimedia effects to it. Also, whatever LMS you are using for imparting training to corporate customers, make sure it has a chat option so that if the consumer has problems despite seeing the demo, he can contact you without wasting time. Round-the-clock support by agents is very important.

Host webinars:

Webinars can also be used to entice customers. They can get comprehensive information about the product through them. Webinars can be used on a long-term basis to show product demos to customers. They can easily see all the features of the product apart from how it works.

For corporate customer training, it’s extremely important to convince the managers. They will get appraisals once they introduce a new software product in the company which leads to increased employee productivity. Hence, a company must canvass the managers about the importance of the implementation of their software. Moreover, companies can send emails to managers about new training courses becoming available.

Also, every customer does not need in-depth product training. They need shorter videos. If there are customers who need more detailed knowledge of your products, build longer videos for them.

How to track customer training?

Companies can also ensure that they are using CRM software which gives them complete insights into which customers are logging onto the LMS and which are not. This is because if customers are not interested in your products even when you are ready to explain them, they are now using other products.

28 Feb 2023

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5 essential points to ethics-based leadership training

Ethics-based leadership training is necessary for managers because it guides their actions. It can enable them to take correct choices.

Leaders are often caught in complicated situations which require them to think morally. Their decisions can impact behaviors and force employees to even quit the companies. Furthermore, they have to take altering decisions like what should be the actions and who should take them. Leadership training based on ethics can teach the following things:

Taking tough decisions:

For example, leaders often have to take hard decisions to fire people. This can impact the livelihood of these people, and they may often have trouble finding jobs in other companies. So, what should a leader do in such a situation? Even promoting an employee because of his good performance or distributing bonuses are controversial decisions that can land a leader in trouble. When a leader fires people, it affects his image in the company and makes people wary of him. People can become scared of the leader and become sycophants.

Being rational:

See, a leader as to decide based on facts, not on his emotions, whether he likes an employee or not. He has to calculate the risk before firing someone. When ethical training is, imparted, leaders get an insight into justifiable behavior. It helps them modify their behavior in the right direction.

Leaders must get more rationality from ethical leadership training rather than just knowledge.

Inspiring ideal behavior:

A leader has to become a role model for others and always make correct decisions. People emulate the personality of leaders to get ahead. As such, he can’t display wrong behavior in being loud or hiding things.

The leader has to set the correct example for others, which is why he should value transparency. Hence, employees should be encouraged to talk so they can be open about them if they are facing a problem. But the leader should know where to stop as far as the transparency thing is concerned because employees don’t need to know everything.

That is also another ethical dilemma that leaders can learn to resolve after leadership training.

The leaders have to ensure that employees give their best to the company, but it’s also their job to create the right atmosphere in the company. As far as setting the tone of behavior in the organization is concerned, the leaders have to think about the organizational values and their own values too. A leader should be creating a paradigm before people take their work ethically. This can be done when the leader performs sincerely and respects his work.

Reacting to necessary situations:

Such training can help dealers navigate through critical situations with ease which is crucial for them:

First of all, they have to prepare in advance for such situations. When they have already thought about a situation, they know how to react to it. Sometimes, reacting to a situation at the spur of the moment is not helpful. Leaders don’t act impulsively when they know what’s to be done in such a situation. For example, they have to think before whats to be one when someone is about to be fired, should the situation be disclosed to him so he can start looking for a job.

When leaders act rightly in such situations, they also prep up other people on how to face such scenarios.

When decisions like firing up someone have to be taken, a leader has to evaluate all the evidence against him. They must gather as much information as possible and judge whether firing someone is right.

Leaders can also consult others before taking a decision. When deciding, a leader must consider whether it will be taken easily. If it isn’t, then they must ask other people for advice who are in senior positions in the company before taking such decisions. People in the senior management have often taken such decisions before and can guide the leader about such unpopular but necessary decisions.

A leader must be bold because sometimes he has to make decisions that place other people in trouble, like losing jobs. But that does not mean he refrains from taking such decisions. But a leader has to do what is in the organization’s best interests. Leadership training teaches a leader to base their actions on logic than emotions. Only then can they keep calm about such decisions rather than bothering about their growing unpopularity due to such decisions.

Being ethical and not crossing the legal limits:

Leadership training should train such people about a company’s core values, and every business decision must be aligned with them. It teaches leaders not to ignore such values and to have a herd mentality that if everyone makes such choices, why should they not?

Ethical leadership training is all about making the correct decisions and not always thinking about the profits. It’s because making any wrong decision just considering the bottom line can affect the company’s image when it gets mired in controversy.

23 Feb 2023

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Why is manufacturing elearning needed?

The manufacturing industry has been progressing at a rapid pace. Manufacturing elearning is required today because technologies are always evolving. No company can afford to be left behind.

Hence, the workers have to be trained via manufacturing elearning because they need to have skills to survive. When they don’t know how to operate a certain machine, it can lead to a lack of confidence. It can also cause injuries to workers while operating machines, like stabbing in the skin through sharp parts or electrical shocks. Apart from that, due to manufacturing elearning a company does not lose workers because they know how to handle machinery.

Classroom training is ineffective in manufacturing because it involves workers being absent for a long time. When so many people are a part of synchronous classes and are attending them, this means there is no one to manage the production. But this is not the case with asynchronous learning, where many workers are not absent from production.

Moreover, the companies have to follow Good Manufacturing Practice(GMP) compliance requirements; otherwise, they can face the consequences. When they don’t, the FDA can ensure that no products are sold. If the FDA decides to do that, the company loses all its production costs.

Consequences of Contaminated Food

The Food and Beverage industry must be careful that food is cooked with clean utensils. It is because if the food contains bacteria, it can lead to illnesses.

The Center for Disease Control has estimated that in the US, 3000 people expire every year from diseases caused due to dirty food. In addition, food recalls can damage the company, which has spent so much on its production.

In cases such as these, F&B companies suffer losses of millions. Therefore, manufacturing elearning is crucial to prevent such extensive damage. Recalls of food batches have even been common in the case of meat and poultry products, especially since 2013. In 2021, the FDA recalled the packed onions from the market after they were linked with salmonella infection in some states. Recently, peanut butter batches were called off from the market because 4 out of 5 people complained of illnesses after consuming it. After testing, a salmonella strain was found in them. Hence, the packaged food should be stored in proper materials and at the proper temperature before the sale.

Precautions for Companies

Hence, the companies must train workers to follow the GMP standards, which have been imposed for a wide range of industries such as cosmetics, medical devices, food, and drugs. In addition, the companies must ensure that the packed food is free from dangerous substances such as glass, plastic, and metal, unfit for consumption.

For example, in the food industry, manufacturing must ensure the products are stored safely. There should be no contamination caused during storage. The company has to maintain compliance standards during manufacturing and even supply. When the food products are transported, there is a high risk of infection caused by improper storage conditions like high temperature. Proper temperature is necessary when the processed food is transported because salmonella flourishes at a temperature between 8-45 degrees Celsius. Any presence of water in processed food can also cause the growth of these bacteria.

Consumers can’t always predict whether a food product is safe; it does not indicate so on its package, but it can be contaminated. The following precautions can protect companies from such adverse consequences:

Clean machines for packaging:

Since the food products are packed through machines, they must be cleaned regularly. If they are not, problems can be caused by dirty food. Hence, the plant employees must be trained to clean machines and maintain a schedule. The cleaning records should also be maintained, so no problems are caused later if any inspection happens.

Extra care should also be taken when the food is being packed, like the workers should have washed their hands because if they have not, especially after excretion, it can lead to contact with feces that contain salmonella. For this purpose, packaging equipment should be washed regularly to avoid contamination of processed food with feces.

Use of stainless steel in packaging

Therefore, stainless steel is now preferred for the storage of food. It does not absorb any microbes present on its surface and edges or in it. So, irrespective of the food in a stainless steel basket, there is no risk of bacteria getting into it.

This is because stainless steel containers are cast with an antimicrobial coating. In addition, stainless steel is also used for cooking because it can tolerate high temperatures and does not melt. This is a very big benefit because plastic can melt while cooking. Apart from that, in high temperatures, the bacteria present on the container’s surface also die, making the surface more bacteria-free.

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The e-learning courses must be interspersed with stories where simulations are shown to employees about the course.

Leaders must get more rationality from ethical leadership training rather than just knowledge.

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