Tag: employee training

10 Dec 2021
training manual

Is an employee training manual crucial?

Employee training is pivotal to employees attending such sessions. When they have the training manual with them, they know the schedule for such sessions and what the course will contain. These are the reasons due to which an employee training manual is important:

Won’t bother the superiors all the time:

Such a training manual can be given to employees to ensure that they know what the company has in store for them.

The training manuals can prevent employees from asking their superiors every time they get confused about company policies. A training manual can also contain information about the policies and procedures intrinsic to a company such as the lunch hours, dress code, company’s timings, leave policies, and reporting systems. Having such information can make sure employees don’t disobey rules. An employee can’t check his emails all the time to get informed about company rules.

Domain related knowledge:

Other kinds of training manuals are those through which employees get information about the respective developments in their domain. Such training manuals can help employees know how they will be enlightened about such developments through synchronous sessions so that they can seek the manager’s permissions to attend the same. When employees tend to forget what has been taught to them in a training session, it’s mandatory for them to recall everything where such manuals are useful. Such manuals can be in the form of handbooks so that employees can carry them anywhere. The new employees should be kept in the loop about everything regarding what training is going to be held for the entire organization and specific departments. Having such knowledge makes them feel like they are an indispensable part of the organization. There can also be information added about which courses are obligatory and which are not, so employees can chalk out time based on it.

Employee training manuals help make salespeople understand the crucial steps in generating a sale. They not only get ample product knowledge, but also understand how to consult the company’s intranet to get the required JIT.

General knowledge about a company:

There can also be scenarios included in such manuals in the form of podcasts. Through such podcasts, employees can understand where to park the car because any parking slots are reserved for certain employees. Also, employees can only enter through such certain doors because the rest of the doors might be for public entry. Writing the training manual is also critical because employees grasp information through it. Hence, when a general training manual is written, HR should be clear about the rules and describe the ramifications when they are violated.

Therefore, these are the situations in which a training manual turns out to be a crucial resource:

When an employee quits:

When an old employee leaves the company, another employee can substitute him, and he gets the required knowledge through such training manuals. An experienced employee also might be forced to leave the job due to transfer or a sudden illness, due to which his job duties have to be reassigned. The need for the training manual is however lesser when the leaving employee has adequate time to provide proper knowledge to the employee replacing him, which is not generally the case. The former employee might not have time to provide hands-on training to the other worker, and that’s where the latter can consult the training manual.

When the company wants to go digital:

A company might decide to provide its employees with an LMS. So, it has to put all the internal information on it hence a manual is useful to the e-learning vendors and IT employees in such a situation. When a manual is in place, an HRIS can also be developed accordingly because it can send reminders to employees after tracking their attendance per day, i.e. when they are arriving late. Also, the HRIS sends automatic salary slips to employees based on the leave policy of the company. That’s because the IT employees have the training manual to input such policy details into the HRIS.

When the HR leaves:

Companies might change their leave policies in the future, and hence the past training manuals come in handy at that time. In case the HR is replaced, the companies still have the old training manuals with them to know about the relevant procedures.

How to create such training manuals?

But when department-specific training manuals are put into words, it’s better, that the help of departmental heads is taken who have comprehensive information about processes and software. They can draft such documents, but screenshots can be arranged by juniors. The help of the creative team is also needed to ensure that the information is presented correctly with diagrams. Training manuals can also be given to employees based on their roles in the company. This ensures that the employees have a perfect growth plan highlighted for them based on what will make them sustain and grow in their positions. Such kind of training will make them more productive and adapt to a new role if they have been just hired or promoted. The employee training manual helps employees learn about their corporate training plan, which has been prepared for them.

16 Nov 2021
employee training

Is employee training that inevitable in retail companies now?

In the US, a lot of frontline workers have quit their jobs, particularly in April 2021. Now the companies have no choice before them but to get automation because of depleting manpower. If humans are not present to do their jobs, at least robots should do so. So the employees have to be trained on how to use these robots. Robots can take the place of human beings in doing monotonous jobs.

For example, companies are replacing human beings with the Internet of Things (IoT) based drones for inventory counting purposes. Since such drones are IoT-based, they can update the software on the retailer’s PC with the updated item count on each aisle. So through this software the robot or the retailer can immediately file a reorder to the appropriate supplier.

Hence, employee training has become pivotal for retail companies due to automation and other reasons mentioned below:

Need for Automation:

The most automatable activities are those which include entering customer information into PCs. So, filing clerks can easily be replaced by robots that can easily process such information too with the aid of software.

Due to the impact of the pandemic also, retail stores are opting for automation. It’s because human contact has to be minimized due to their risk of catching the disease. Hence, a robot is a better option. Robots can easily monitor customers for mask compliance without causing any retaliation. Apart from that, they can also alert employees when they are in proximity to others so that proper distance is maintained. Intelligent automation is the need of the hour because customers want an expedited experience, much similar to online shopping.

Hence, robots can be efficiently employed for this purpose because they can help in real-time inventory management.

They can be programmed to count the inventory in the morning and, based on real-time data stored with them about the orders placed, they can order refilling of the inventory by the suitable vendor. Much more, when they have information about the inventory and about how many items it contains, they can immediately inform the customer through phone or in the face about the availability.

But in the case of a human managing the store, the customer dealing becomes slow because they might not have accurate information about the inventory all the time. In fact, mobile robots are necessary because the frontline employee can avoid a visit to the inventory and get updated about its status through them.

Use of RFID tags:

RFID is also a smart tracker to check whether the delivery vehicle to the customer has reached its intended destination. When the frontline employee has an RFID reader, he can easily contact the driver and locate it to ensure that the customer is notified about the delivery status. The driver can’t lie about the location due to the presence of the RFID chip on the vehicle.

The RFID tags are also used for monitoring the product sales because if any customer enters the shop and does shoplifting, he can be stopped at the exit gate due to the RFID chip in the tag of the product. Such activities can be monitored by a robot that’s holding the RFID reader. The usage of robots in retail stores has also been necessitated because humans can’t be deployed during the daytime when there are more people and the risk of infection is high.

Hence, robots can be of such assistance during this time. Moreover, many employees are scared to return to retail stores due to the pandemic and prefer to work from home, which isn’t feasible because they have to manage customers.

Smart scheduling

Smart scheduling systems are getting used by retail companies, for which employee training is necessary.

This software helps managers in delegating employees to the store in such a manner so that there is no under-staffing to ruin customers’ experiences or over-staffing. This is done because the software can predict the customer inflow into the store at different times of the day. Moreover, if an employee is not available during a certain time due to other issues, that is also taken into account while generating the employees’ schedules for a day.

Use of AI-based mobile apps:

The retail companies don’t treat their frontline workers as occasional now because of the costs involved in training their replacements. Also, due to the pandemic, everyone is not willing to come to the store to work, so companies can’t lose someone who is.

Hence, companies are empowering their employees with knowledge, especially about products and new technologies, for higher job satisfaction and better retention. And that can be done when employees’ training is imparted for faster handling of customer queries, for which speedy access to inventory information is needed.

Therefore, companies are providing mobile apps to employees through which they get JIT information about product prices, their availability, and features. These apps can be used anywhere and is a comfortable option when the retail employee is working from home. Such an app provides answers to retailer’s questions so that their customers’ response times increase.

It’s because these apps are AI-based and know the questions a customer with a certain profile will pose to the retailer. All the answers by the app get generated based on the customer information entered there. Hence, employee training on how to use such apps is mandatory for customer happiness and increased purchases.

 

 

 

 

 

 

15 Nov 2021
employee training

Why is employee training a priority for the success of a company? 

Companies are doing their best to motivate employees because the latter contribute to the profits of the company. So, employees should be the most productive, and hence employee training is mandatory for all kinds of employees due to the following reason:

Skill enrichment:

Employee training boosts their morale, otherwise, they are likely to leave their jobs because there is not enough incentive to continue with it. The employees need to be given proper development opportunities, which include upskilling them. With such kind of skill development, they have growth opportunities that make them stick to the current company. They perform better in their jobs due to skill enhancement and hence are appreciated by managers.

Employee morale can also get adversely affected when they are not paid well. But with skill enrichment, they are promoted and also get more stability in their present jobs. This is important because job instability can also be a cause of poor performance at the workplace.

Managers also require employee training for handling their juniors:

  • Soft skill training for managers:

The managers have to take initiative to make sure employees have the right gusto for the job. Hence, managers need to be trained on topics such as communicating well with their employees and understanding them. Managers can be the best communicators for their employees and listen to their woes and pacify them.

Hence, managers must know how to keep employees focused on their jobs through proper rewards and positive talking.

  • Exciting work schedules:

Managers can also make sure employees have the will to perform. It can be done that managers pay attention to what an employee is capable of doing and design the work routines according to him.

The employees feel so worthy when the companies make use of their fullest potential, i.e. engaging them in different roles. This way, the employees don’t feel stagnated in their current roles because they are using all their skills. And when employees have diverse duties throughout the day, the job becomes interesting for them.

As a manager, you must make the job more stimulating and enriching for employees when you let them take initiative.

  • Better team handling:

The employees should feel connected with the job. They must understand the business goals and contribute to their achievement. Hence, when employee training is given to them, they are in a better position for their jobs, which is beneficial for the company too.

As such, managers should communicate constantly with their subordinates to let them know about any company problems to get the employees’ opinions on how to resolve them. When employees are consulted about company matters, they realize they hold importance to the company.

 

It is the manager’s job to ensure collaboration between teams

Employee training for managers is crucial too because when they handle big teams, challenges can arise.

Team members don’t believe in each other, and it becomes a big concern because they are unable to entrust each other with work. For this kind of credibility to develop, they should know each other well and their skills.

Due to not knowing each other, some team members might not be able to delegate their work and end up doing everything themselves. This can cause difficulties later when these team members feel overburdened with work. So, as a manager, it is your responsibility to ensure that there is sufficient trust among team members and that they consider each other responsible, skillful, and credible.

Also, at the same time, managers can make teams aware of how crucial it is for the company’s success for them to work together on the project. Teamwork is quite necessary in cases when the customers have to be handled and the service desk person needs information from the backend to handle customer queries properly. That’s, why managers require employee training for better team management.

10 Nov 2021
employee training

Can employee training prevent workplace violence? Yes or No?

Companies have a huge responsibility on their shoulders to keep employees safe. It has always been a priority because workplace violence can cause a company to lose trust among prospective employees. Moreover, when an employee becomes a victim of violence, a company has to fight lawsuits filed by the members of his family. The death of an employee lowers down the morale of the rest of the team, apart from the company losing someone valuable and experienced.

Therefore, employers have to ensure that no workplace violence happens. OSHA has prescribed that all organizations must have workplace violence prevention programs to reduce the happening of such events. Employee training is required to ensure that such incidents don’t happen.

Let the employees know about the consequences

The companies should make sure that even if there is any risk of violence, it should be eliminated. During the on-boarding or employee training program, the HR should explain to the personnel how the company has a zero-tolerance policy toward such violence and it will result in termination.

Apart from protecting employees, the company must also see that the vendors, clients, and anyone who visits the company premises does not become a victim of such violence. The risk of such violence exists when company personnel are accepting payments in return for services or goods. Working during late hours of the night also makes employees vulnerable to violence.

Finding hazards

OSHA has recommended that companies must conduct worksite analysis to identify potential risks. This includes detecting which workplaces are hazardous in terms of workplace violence. A team can be constituted for this purpose which can include senior management officials, workers, and legal staff, etc. This kind of information can be extracted by checking records where workplace accidents have occurred in the past. It also includes screening surveys that ask employees about incidents not known by the management.

The problem with reporting workplace accidents is that they are not reported due to the fear of revenge. Hence, the management has to take into account the undocumented incidents also. For this, workers have to be handed over questionnaires through which they can report any such incidents. But the management has to assure them that their answers will be confidential. The workers can report about customers who assaulted them and whether the cops were called to protect them.

Including engineering controls for prevention

The employers after hearing the accounts of assaults on a worker could take measures like implementing engineering controls. There should be video surveillance cameras installed inside the shop. Apart from that, enough lighting should be there so that anything incident of physical aggression is visible from outside the store.

Employees working at retail stores have high chances of being robbed, hence it’s better, that cash availability is restricted during that time. The employee’s training must contain the adequate measures to be taken when such an incident happens. So, enlightening them about such measures reduces the risk to their life and protects the store property too.

The late-night retail establishments must ensure that the cash is deposited in the Drop Safe at the end of the day so that it’s safe.

There should be panic buttons and alarm systems that can be triggered in case there is an attack and the nearby police station are informed in time. There should also be door detectors so that employees are informed about the entry of someone into the store. Also, there should be height markers installed on exit doors so that under any attack, the tallness of the escaping assailants is captured.

Employee training can also ensure that they are not looted when they are going back to the parking space.

So, there should be security escorts who accompany them to their vehicle, especially necessary for female employees. Also, the parking space must be easily accessible from within the building and well lit. If any customer behaves aggressively with a worker, a trained security officer can prove to be viable for stopping such an incident. He should have been given a security protocol to be followed under such circumstances. Employee training can prevent such incidents because they can be trained through simulations on how to react.

Managerial responsibility

It is also the job of managers to check that if any untoward incident happens and a worker sustains some injuries, he is immediately moved to the hospital so that no loss of life happens. The managers can ensure that the workers are duly protected, and their psychological well-being is ensured with proper counseling. Managerial training is critical because any delayed reaction can cause an irrevocable loss, like a deceased employee. Hence, the managers must ensure that nobody tampers with the evidence and the premises are secured so that a fair investigation can be done by the cops. The manager can ensure that an incident report form is filed by the company in case some facts are left out during recording the incident.

It’s the job of managers to revive the confidence in workers after an assault has happened. They have to assuage their fears regarding any future accidents, ensure that all potential hazards have been removed from the workplace. The managers also need to assure workers that they don’t need to hold themselves guilty of not being able to do much during the assault because it was not possible.

So, employee training especially of managers can prevent such incidents from happening and also reduce the aftermath.

25 Aug 2021
Retail elearning

How can retail eLearning be of use in fighting the pandemic? 

There have been unanticipated changes since the pandemic struck. This situation has been an anomaly for the retail store owners because they will have to again face the decreasing customer flow due to lockdowns. The lack of business has become an intermittent factor for them since 2020. It is tough for such businesses to carry on themselves because of the loss of jobs of potential customers due to the pandemic.

Now the most discerning news is the coming of the Delta variant of this disease. This hazardous variant spreads among people who have received two doses of the vaccination also. Hence there is going to be a fear among the public not to visit public spaces and get in proximity with other people. The CDC has already issued guidelines for the US natives on how to muddle through this disease. As per the CDC rules, masks must be worn even within the confines of a retail store now.

Changes in OSHA guidelines

There were earlier OSHA guidelines issued in May 2021 to diminish the risk of transmission of this disease such as employers, following certain safety standards which include providing paid leaves or time off to employees to get the vaccination. 

OSHA has also declared that all employees must be vaccinated, even if it means calling the authorities to the workplace.

The employees might also feel some temporary side effects and hence can be given offs to recuperate fully before rejoining.

Apart from that, Covid-19 testing is compulsory for those employees who have not been vaccinated.

But on July 27th, 2021, there were new guidelines issued for individuals who were completely vaccinated. OSHA has issued some mandatory guidelines because the Delta variant is considered to be highly transmissible.

These guidelines state that these individuals if they encounter people who are validated to be a Covid-19 patients must get an infection test 3-5 days after such contact. Also, such vaccinated individuals must wear masks for at least 2 weeks or until such test results are revealed.

Earlier, the CDC had mandated in May 2021 that fully vaccinated individuals may not wear masks and practice physical distancing. But such individuals are also prone to contracting the Delta variant of the Coronavirus.

Safety training is now a continuous part of retail eLearning.

As such, since OSHA has generated some new guidelines due to so many cases of Delta variants found in the USA, there needs to be retail eLearning to make sure employees follow such rules.

The employees also have to collect information from customers visiting the store about their Covid-19 vaccination status. Although some states have made it compulsory for customers to show their Covid-19 vaccination reports before visiting a place, some states have disqualified such vaccine passports for visitation rights.

Such states are Alabama, Alaska, California, Colorado, Arizona, Arkansas, etc. So, this is a positive development for retail stores.

However, there are exceptions when an individual wants to visit a health care center and he has to show his vaccination passport-like in Arizona. However, in New York, a vaccine passport is required for individuals who gather in areas with swarms of people such as restaurants, gyms, and bars.

How to deal with customers who have not been vaccinated due to ADA?

Retail eLearning also will teach employees about how to treat customers who have not been vaccinated due to ADA (Americans with Disabilities Act). It’s because their disability precludes them from getting a vaccination and there could be legal complications if entry is denied to such customers.

As far as customers are concerned, they may or may not respond to the question of their vaccination status. But this means that they can be requested to wear a mask before entering the premises. As per HIPAA, non-medical companies can know about your medical information, but you as an individual have a right to deny its disclosure. A business requesting a customer to disclose his vaccination information is not breaking the HIPAA laws.

Apart from that, businesses should also be cautious when asking customers questions about their vaccination status. It’s because when a customer responds he has not received the vaccination, he is not required to answer why because there can be sensitive issues about his disability.

This is how retail eLearning can help employers in knowing how to deal with the Delta variant of the pandemic.

23 Jul 2021
customized online training

Customized online training is need of the hour for hospitals

There have been so many innovations in the medical industry which has been better for human lives. But the medical employees have to be informed of all such changes. Such employees have to be prepared for work-based challenges that can affect the lives of patients.

  1. Have better employee morale:

    When you as a hospital owner have customized online training implemented for your employees, it can improve their morale.

    They consult such resources all the time, to make sure that they can help the patients in a better way. Through simulations, they can be told the perfect dosage for medicines.

  2. Give better employee training:

    The problem with implementing regular training for hospital employees is that because you can’t track the employee performance whether they are studying eLearning content. But this is possible with LMS software where training assessments are sent regularly to medical practitioners and know whether their knowledge and skills levels have improved.

  3. Get ahead of the competition:

    The hospital industry has a lot of competition and making a single mistake can be disastrous for your business.

    With customized online training, you can ensure that the hospital employees deliver their best.

    They can make sure that they interact with patients better and follow all compliance rules. It’s also important that they know how to take immediate decisions through such tools.

  4. Get better reputation:

    The customized online training can make sure that your hospital gets a good reputation. The medical team gives the best of services and patients are happy. When it comes to competition, patients choose you over others. And doctors also want to work with you because you have set standards for others. Government subsidies can also come your way because you care for employees. When you implement customized online training, it shows your dedication to your workers and the patients.

  5. Introduction of new laws:

    Also, such training is quite important in the medical industry when new drugs are introduced all the time. So training all of the medical employees located in different states about the new drug and new laws is not possible at the same time. So, using customized online training is the best possible option so that employees can see it from their places.

Hospital Readmissions Reduction Program

For example, there was the introduction of a new law such as the Hospital Readmissions Reduction Program in 2012.

Hospital readmission refers to the readmission of a patient into a hospital from which he has been discharged.

This program wants to make sure that patients are involved in discharge plans so that they are not discharged too early and readmitted again. This also involves talking about better care to patients after they have been discharged. So hospitals have to pay heavy penalties if they have more than the average readmission rates for infections such as heart failure, acute myocardial infarction, pneumonia, etc. The patients should not be readmitted in 30 days or less for these diseases into the hospital.

The hospitals must have no initiative to allow readmission of patients. This new law allows CMS(Centers for Medicare and Medicaid Services ) to decrease payments to those hospitals that are part of the IPPS(inpatient prospective payment system) when they have more than average readmissions. The readmission rates of the hospital are contrasted with the national average after adjusting them for age, similar conditions, and gender, and their payments are deducted as a percentage of the Medicare payments which is 3% in 2015. So, this new law needs to be explained to healthcare practitioners who should avoid readmissions.

23 Dec 2020
employee training

How to plan employee training through elearning?

Employee training is the foremost requirements of companies these days.

When you are thinking about employee training, you can’t let things be the way they are. A plan is needed to provide training to employees. This plan needs to have all the details of training.
First, you need to sort out your development plans. This will let you know about the skills needed in the workforce. Accordingly whatever are the skills gaps require training. So, these are the needs of training. 

Discover the needs of training 
You can discover what are the training needs of your company by talking to managers and clients. This kind of analysis of need-based training is also required when the company is ready for an expansion process. In that case, the employee needs to imbibe some fresh skills.
You can also contact customer service. They will let you know why customers complain. This will let you know where are you lacking in terms of job-related skills. The service processes might also not be in sync with what customers require. Once your training planning is outlined, you can make sure that you can reduce all the mistakes in training. A training plan contains all the proper procedures required in the process. 

Choices of the target audience 
The preferences of the target audience have to be assessed before developing a training course. Such preferences depend on the age and education of the target audience. The younger audience likes to see their training content on the mobile phone.
It’s also important to determine how tough should the course be. For determining the toughness level of the course, you need to conduct some assessments.Educating the employees on how to use the training platform is also quite important because some employees don’t know how to use the digital devices that well. They should be trained so that they don’t lag behind others.
If you plan to have virtual instructor-led training, its important to understand that if the teams are operating from different locations, then it’s tough to gather them at one place.

Set Specific Training Goals
The company needs to be clear about the learning objectives. If you have a clear cut training goal, you can achieve a lot. To get to this training goal, it’s better to set up some learning objectives. These learning objectives help employees attain their training goals. 

How much to spend?
It’s also important to plan the budget for the training. So, depending on the budget only, you can expend your resources on training.
The budget can be tight or relaxed. If the budget is low, then the employees can opt for so many online training courses available online. You can provide them with the course links depending on their training needs.
However, if you have a higher budget then you can get the services of an elearning company. Again, the question is about the expenditure. You can get the course prepared inhouse by someone holding expertise in the domain. Or with more expenditure, you can get the SME and the Instructional designer from an elearning company i.e. outsource the project.

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He was a German psychologist who is known for discovering the forgetting curve. According to this curve, the biggest decline in memory happens within 20 minutes, and then 1 hour.