Tag: LMS

21 Jul 2021

Why Indian banks need an LMS in BFSI to train employees?

The banking sector has progressed rapidly in the last couple of years. This has happened due to transformation in the banking sector. That’s why an LMS in BFSI is necessary to update employees about changing technologies. Banks are facing intense competition also because of the opening up of so many MNC banks in India.

The World Bank has reported that India is the country with the maximum number of commercial bank branches. So, banks have increased their hiring. The banks will require more and more employees to fill positions such as sales executives and customer care representatives. The growth in the banking sector can be attributed to changes introduced by the government also. The government has encouraged the reach of banks to the rural areas by the development of banking apps that can be accessed by villages. There has been excessive digitalization by banks in the phase after demonetization. The villagers can use their aadhar cards to open up accounts in banks. There has been the introduction of aadhar enabled payment system(AePS). This scheme makes sure that anyone whose bank account has been synced with is aadhar card can conduct basic transactions with the help of a business correspondent which can be a grocery store owner. So, anyone can withdraw funds at the local grocery store with the aid of micro ATMs brought by the grocery owner. Bank Customers will be supposed to input their aadhar card number for identity authentication. The customers can get the cash through the grocery owner after this identity verification or even make deposits to a bank.

So, it allows such business correspondents to act as banks for villagers where they can withdraw or deposit funds. The best part is that the bank customer/villager can only deposit or withdraw funds because apart from aadhar numbers their fingerprints are used for identity verification. Banks need more technical professionals to deal with such micro ATM-based transactions.

These are the following roles for which training is needed:

Salespersons: Apart from technical representatives, banks also require personnel in sales. It’s because customers in villages who were wary of opening accounts with banks due to their inability to withdraw/transfer funds can now do so with AePS. So, banks have to make sure that sales personnel know how to convince these naïve customers.

Therefore there is an increase in the use of LMS in BFSI to ensure that there is no paucity of skills when the banks are expanding their reach in rural areas.

Sales executive these are also important positions in the bank where the employees are supposed to handle the bank products sales. They can look after the needs of customers and ask them to take loans, both short and long term. They can also sell credit cards of banks and other financial services such as overdraft facilities meant for current account holders.

That’s why; an LMS in BFSI is required to make sure that recruits of banks know how to deal with their roles and responsibilities.

Investment representatives: There are investment representatives which hold important positions in banks because they guide customers about where to invest their funds. They chat with prospects through the phone and persuade them to invest in fixed deposits schemes of banks. They can also maintain data about how the bank is doing in terms of its assets and liabilities like whether anyone’s defaulting on a loan. These representatives make sure that the customers are convinced to open accounts in banks. An LMS in BFSI ensures that the investment advisors can meet their targets. Moreover, the reason for implementing an LMS is that instead of verbal training, every new employee gets access to the same training material.

Need for compliance training

There can be problems when your employees have not been given the proper training especially compliance and you have to pay fines for their noncompliance.

For example, for cheques withdrawals of more than Rs 5,00,000, RBI has introduced certain changes. These changes are known as the Positive Pay mechanism and as per them, the issuer of such cheques will have to provide the bank with certain information such as the name of the payee, amount of the cheque, and date on which the cheque had been issued. This information has to be submitted to the bank either through an SMS, Internet banking etc for the bank to clear the cheque. This Positive Pay System has been implemented from January 1, 2021. So, the recruits have to be informed of all such compliance rules changes through an LMS in BFSI. They can be informed through updates sent to their phones and computers through email and mobile phone push notifications through the banking LMS.

The employees also feel comfortable adapting to changes when they have been trained. It has been calculated that banks face fewer losses due to errors of bank employees when they have trained. Banks can make sure that employees know all the technologies through a proper needs analysis before introducing such training

20 Jul 2021
elearning for nonprofits

How elearning for non-profits benefits such organizations?

Nonprofit organizations are helping everyone during these critical times because it is important for them. The underprivileged that were unable to take care of themselves during the pandemic benefitted so much from their initiatives.

Through elearning for nonprofits, they were able to impart training to so many without extending their budgets.

This pandemic had imposed closures of offices throughout the US. The nonprofits collected donations for those who were laid off from their jobs due to the pandemic and could not afford groceries also. Nonprofits have been a major help during these critical times because office closures lasted longer than anticipated. People took help from these organizations for improving their mental health also as they lost their jobs. Businesses took PPP loans which stands for Paycheck Protection Loans to ensure that they could support their workforce. But these funds were also not sufficient to help businesses during such mass closure. The businesses could use these loan funds to ensure that they were able to pay for property damage caused due to vandalism during Covid-19. They could also pay supplier costs. But there were some conditions for businesses such as they had to retain employees after the loan was given to them.

Apart from donations of money, these nonprofits also accepted blood donations. It is because the blood of Covid free individuals was used to extract plasma for the patients. The recovered patients could donate their blood to ensure that their plasma could be given to the sick. The interested donors could schedule an appointment with the local centers of such NGOs to support the cause.

The nonprofit organizations also raised money to make sure that the health care workers were able to arrange amenities including masks, gloves, gowns, and PPE kits for treating patients of this disease. The nonprofits also collected food donations in their local food banks for the patients who had nobody to cook for them.

LMS makes it easier to handle donor data

The biggest benefit of the elearning for nonprofits is being able to manage the donors. Since there can be all sorts of donors, like blood and food donors, it becomes tough to manage the data. One way to do this is through elearning for nonprofits that have an LMS integrated with the portal. The donors can register themselves on the portal entering all the information about their location, age, covid19 status, and blood group, name, and other credentials. They can also access information about how to donate at the local site of the NGO. An LMS is like donor management software only but it has some different features. The donor management software does not require any donor to register, they can be tracked easily through their names because it’s like fundraising software. This software is integrated with Facebook so you can get all your donor information from there once he creates an account. You can also organize fundraising events through this software.

The elearning for nonprofits is also integrated with Mailchimp through which you can send automated emails to registered donors about the next donation event. You can arrange such emails depending on how much the donor contributed in the past event.

How do employees benefit through elearning for non-profits?

The elearning for nonprofits is beneficial because they can train a large number of employees through it. They can also provide useful information to volunteers. As the volunteers belong to different areas, it’s tough to arrange face-to-face learning for them. During the Covid-19 pandemic, elearning for nonprofits was extremely useful because they were able to add so much new content through the LMS dashboard. Such content was about topics like how to get donations remotely without contacting the donors. So, employees of such organizations benefitted from such content.

It’s easy to train workers through elearning for nonprofits through microlearning sessions. It’s because scenarios can be created in elearning through elearning software. Such scenarios help workers of non-profits organizations in dealing with situations like getting donations through the phone. The workers have to be patient on the phone because sometimes the recipients of such calls can be rude. So, this is how such workers got proper training through elearning for nonprofits.



15 Jul 2021
Energy industry LMS

What changes are responsible for using an Energy industry LMS? 

There is a need for use of an LMS in every industry now because of the prompt response times. The employees can consult the LMS when they face a problem looking for knowledge to resolve customer issues. An energy industry LMS can be used by the companies in this sector to train employees on all matters. The energy industry comprises all those companies which have been involved in the extraction of natural gas, petroleum, its distribution, generating electricity and its distribution, etc. These are the following reasons why companies had to train employees:

Need for diversity training:

There is also a need for training because new employees with no experience get hired. The companies are facing retirement in huge numbers. They need technicians especially in the electrical industry and training is needed.

These companies are also hiring women in the workforce to benefit from their experience which has necessitated diversity training.

Changes in demand situations:

The companies are coping with changes in the laws by the government. For example, Coal companies had to face problems after the government started putting a restriction on the emission of gases like sulfur dioxide during coal combustion to release energy. This change was introduced as per amendments to the Clean Air Act that happened in 1990. Also, due to the higher discovery of natural gas, the US started to focus on using this substance to produce electricity. Also, due to the discovery of shale for extracting natural gas, the latter’s price has been falling since 2005 due to which its cheaper to use this resource. The energy industry has also lost its credibility as a stable employer because of the cyclical nature of jobs. This is because shale is used to extract natural gas. But its drilling does not happen throughout the year due to which natural gas companies have cyclical employment now.

The employment scenario in the energy industry has also been affected adversely due to the fall in oil prices. There was a high layoff in this industry including numbers till 1, 07,000.

Solar energy has also started getting used on a large scale. There has been a tremendous increase in the yearly installation of solar power in the country and it was 12 gigawatts in 2019. It has happened because of European subsidies to solar panel production. Climate change has also been a reason owing to the gas emissions that focus is now more on using renewable sources of energy to generate electricity.

Hence, energy companies are now shifting to the production of electricity through solar power. The employees are now getting trained by companies for this kind of work. It’s because fossil fuels are not getting used that much for producing power especially coal. Such companies are connecting workers to knowledge-based resources which are uploaded on the LMS and the latter can also get diplomas in these courses.

Requirement of training due to automation:

So, there is a need for hard skills training through the energy industry LMS.

This is important for companies that are in the drilling sector because soon the drilling jobs will be replaced by automated drilling machines.

So, there is a need for learning how to operate such machines for those in drilling jobs. Although drilling machines had been used in this industry for a long time, self-propelled drilling machines eliminating human roles would be used. Drones would be used to supervise the work of such machines. So, an energy industry LMS could be used to train energy workers about how to supervise such machines through drones.

The companies also have to invest in employee training because at the end of the day rehiring costs a lot as compared to upskilling. Companies have to pay layoff costs also when employees have to be laid off due to a lack of skills.

Effect of Covid-19:

Energy companies also had to focus on safety for the front-line workers because they got sick due to the pandemic. During the summer, most of them fell ill because during that time they had to make frequent customer visits due to electricity shortage caused by weather. However as the effects of the pandemic are plummeting, the utility companies have started operating as usual.

Companies have started implementing social distancing norms for their workforce and internal communications have been digitalized completely. The customers can visit the utility companies when they have an issue but now barriers have been erected to maintain social distancing.

The workers can communicate with their managers through an energy industry LMS. Companies are also using mobile communication for this purpose but they also need to keep such communication safe. So, they are using energy industry LMS platforms on mobiles. Such LMS’s can be accessed by front-line employees through mobile browsers or apps to ensure that managers and other team members have been informed about their messages. Through such an energy industry LMS, a company can ensure that all its frontline workers receive important updates about how to handle customers during Covid-19. This involves getting feedback from customers whether there are any Covid-19 infected persons in their premises or whether they have sanitized the whole place.

Managers can also post on the energy industry LMS bulletin about what are the different schedules for workers to prevent crowding and the spread of disease. It’s better to post such schedules online rather than offline because in that caseworkers can throng the bulletin board and get infected.

14 Jul 2021
LMS features

What are the necessary and unavoidable LMS features for successful training?

An LMS has become a necessity for companies when they want to contact remote employees. Such a tool has many essential features due to which companies are finding it necessary to invest in it.

Let us discuss these LMS features:

Data is safe and easily accessible

An LMS acts as a central storage location for data. It’s a much better solution when the data is stored on different PCs and access gets difficult. This possibility can arise when you have multiple HRs in the company and each of them holds different training documents. But, through an LMS onboarding of new employees becomes easier because all the necessary data can be allotted to them. One of the most important LMS features is that the data is stored on a central server and hence losing it is not a possibility. It’s because this server is secured by your LMS vendor and it’s not vulnerable like the office computers.

Companies can change the elearning solutions

Another one of the coveted LMS features is that small businesses can’t get their customized elearning solutions due to the costs.Hence they can make changes to an already existing LMS course.

You can use an elearning authoring tool and create a new course out of an existing course through it. Employees can also be given a personalized training experience when they have a learning path charted for them as per their skill requirements. So, courses for a certain subject can be created for them provided the elearning content creator provides you with authoring tool templates.

Record the employee’s progress through LMS features

One of the excellent LMS features is that it creates a lot of tracking data for the company. The company can know through the use of LMS analytics whether employees with certain training data are accessing it or not. Companies can hence lessen the need to outsource training requirements to specific elearning vendors. Although such companies can provide instructor-led training, it’s not often enough. First of all, all employees can’t access it because they don’t live in an area where the instructor can reach. Instructors to train the employees in specific shortage skills might also not be available. Also, employees can waste many work hours attending training. On the other hand, the employees can access the training content through an LMS.

An LMS also acts like a bookmarker and the employee can be reminded of the portion where they had stopped last time.

LMS features are suited to the special needs of employees

The best part about LMS features is that the employees can be assigned training courses. It can also aid employees in getting specialised learning through just-in-time tools. Sometimes, this kind of training is important for employees rather than long term courses because they are looking for something to refresh their knowledge.

Get a comprehensive department wise report generated

You can also take advantage of LMS features which include a skills dashboard. Having this dashboard implies that you get a complete check of how the team is performing. The managers can check what kinds of skills are needed for employees from different departments.

How can employees be made to access different courses?

For example, an LMS can be integrated with the MS teams. Just like you can access Teams from the MS office dashboard, you can access the LMS also in the form of an application. You can use it to see the various courses available and enrol in anyone. That’s how; integrating Teams with MS Teams can be helpful for the employees.

14 Jul 2021
technical pharma elearning

Why is technical pharma elearning so important?

There has been an increase in the medical industry due to the rise in the human population. Also, the new generation has better spending power to buy better medicines due to which the medical sector has seen a boom. Due to the increased expenditures, there also have been more innovations that have necessitated technical pharma elearning. Innovation is a great requirement of this industry because new diseases have been discovered.
What is the need for technical pharma elearning?
The elearning is proving to be of considerable use in every industry especially in those where updates happen frequently. It’s true that in the medical industry changes are happening every year. Many new drugs are approved and new devices also get launched.

Hence the technical pharma elearning is used to make sure that medical employees are informed of such changes./h1> When new drugs are introduced medical employees have to be taught about their administration. Classroom training proves to be inefficient in this regard because medical employees all over the US have to be updated which is a huge number.
In 2020 alone, 53 new drugs got into the market after approval from the CDER(Center for Drug Evaluation and Research) and hence the medical staff had to be taught about their right dosage.

The term “medical employees” is an umbrella term that encompasses physicians, specialists, drug distributors etc who need to know the right use of the newly launched drug. Therefore, to train on such a massive scale is implausible and hence technical pharma elearning is the best possible solution.

The paucity of good trainers: The benefit of training is that once it’s developed, it can be reused for new staff. Apart from that, the elearning vendors have the time, to develop such courses because they can hire medical trainers. The medical staff does not have the time on their hands to develop such courses. Apart from, medical practitioners, the need for providing elearning to medical students has also emerged. The medical schools want to remove lectures or lessen their number and even provide lab-based training through elearning since the advent of virtual reality.

Impact of Covid-19

Medical employees have been trained so much ever since the Covid19 pandemic happened. For example, the compliance laws changed during the pandemic. The FDA issued new guidelines like the EUA which stands for Emergency Use Authorization. This implies that there has been an agreed use of unapproved medical drugs to treat this disease. It’s because the EUA authorizes the use of such drugs to diagnose and cure life-taking diseases when specific conditions are true such as no availability of approved alternatives.

FDA introduced EUA to make sure that the impact of Covid-19 was lessened and causalities could be prevented. There has been the issuance of EUA for using tests, and drugs for diagnosing and treating Covid-19.

Although a manufacturer can provide a EUA request for approval to FDA, there have to be at least 3 clinical trials conducted for the drug. The drug should not have shown any negative impact in all three trials and exhibited positive results.

Technical pharma elearning also became important for doctors who had to treat the Covid 19 patients. The patients who don’t have symptoms like fever may not be required to be admitted to a hospital but this decision lies with the doctor whether the concerned person should be treated at home which depends on factors like whether the patient can develop the disease severely or he can’t quarantine himself at home.

Also, doctors have to be made aware through technical pharma elearning that in some patients, the pulse oximeter may not be the best way to measure oxygenation levels.

However, patients who are already showing severe symptoms of this disease have to be hospitalized. They have to be monitored for conditions such as pneumonia, respiratory failure etc. Technical pharma elearning has proved to be useful for doctors for reporting patients who showed the Covid-19 symptoms. They first had to inform the infection control employees in their hospitals so that such patients could be tested for the disease. And once he/she tested positive, the test results have to be provided to the local health department.


This is how doctors got the required information from technical pharma elearning during the pandemic.


13 Jul 2021

Why do banks need a BFSI LMS?

The world has changed dramatically in the past with new technologies coming to the fore. The service industry has indeed seen a boom, but there are so many complexities also one of which is intense competition.

How can a BFSI LMS help bank employees?

This is true in the case of the financial sector. Banks have to make sure that customers get a prompt response when they ask questions from their executives whether on phone or in person. The banking executives can hence take the help of chatbots who have been programmed to answer the common questions posed by customers. The banking executive can make sure that they ask the chatbots about the perplexing questions asked by customers and using the keyword of questions, these bots respond within seconds.

Apart from chatbots, many new technologies are getting used by banks, including a BFSI LMS.

This is because such LMS can help companies train employees effectively about new compliance laws. There can be huge consequences for defaulting banks. In case they are unable to follow a compliance law, a bank may have to shut down.

New Banking laws in the US

Computer-Security Incident Notification Requirements for Banking Organizations and Their Bank Service Providers

Cybersecurity is one of the critical concerns of banks, especially since there has been digitalization of their services to please the customers. Although services like Net Banking have been introduced, there is a need for a lot of security so that no data breaches occur through the bank’s server. In January 2021, the Board of Governors of the Federal Reserve System, Federal Deposit Insurance Corporation (FDIC) and the Office of the Comptroller of the Currency (OCC) proposed a new rule as per which banks are supposed to inform the OCC within a maximum of 36 hours if they believe that a cyber attack(“notification incident”) has happened. This kind of communication can be in verbal or written form also. A notification incident is defined as something that can stop the banking operations or the provision of banking services and goods.

Apart from that, if there is a cyber attack on a bank service provider, which could ensure that its services to the bank are going to be affected for four hours, then it’s his job to inform at least two persons at every bank.

Corporate Transparency Act

There is also an imposition of anti-money laundering laws known as the Corporate Transparency Act. As per it, the financial institutions if they have a business customer who opens accounts with them, then they are supposed to get all his details. The business customers often open accounts with banks to conduct a transaction on behalf of legal entities owned by them. So, such business customers known as beneficial owners in legal terms are defined as someone who has ownership rights of 25% in an entity or has major control. Such an entity is defined as Limited Liability Companies and Corporations. So banks are supposed to train their front line staff about all such new regulations through a BFSI LMS.

Other advantages of a BFSI LMS

A BFSI LMS ensures that the banks can also monitor how well the learners are reacting to it. They can allow more participation rates for employees because after going through each nugget, they are sent a survey in which they can provide feedback. The learners can also be checked for their gained knowledge through an assessment. Sometimes, the internet connection is not steady in some branches of a bank due to which the BFSI LMS must be accessed offline.

So, this is how a BFSI LMS can help banks in updating their employees with the latest compliance laws.

02 Jul 2021
LMS portal

How artificial intelligence maximizes the experience of using an LMS portal?

Corporate training is proving to be useful for companies to ensure that the employees learn the necessary skills. New technologies like artificial intelligence are being deployed in an LMS to reap the maximum benefit.

These are the following ways in which artificial intelligence can be useful to a business:

Eases the job of L&D professionals and answers search queries of learners

One of the biggest problems a learning and development professional encounters is that he can’t handle the administrative tasks related to the LMS platform. But all this is solved by an LMS. The searcher on an LMS platform can get the required information delivered to him because he gets answered by a chatbot. This chatbot can also communicate with people. This is quite a time saving for the L&D professionals because they can ensure that they focus on different tasks. They don’t have to respond to the search queries of the searchers who use the search feature of the LMS platform or the chat messenger.

Gives content ideas to L&D professionals

The L&D professionals spend a lot of time creating content for the learning programs. But still, there can be problems:

  • When the content seems to be too boring for the learners
  • They can also be irritated by the huge volume of content.

When there is artificial intelligence used in the LMS platforms, the L&D professionals can get ideas about what kind of content is preferred by learners. It’s because it monitors the content read by learners. It is used for analyzing learners’ data and based on such statistics it suggests the preferred course options. So, an AI-based LMS portal eases the job of L&D professionals.

Easy search for learners

The learning experience of the learners is also enhanced by a powerful AI tool. Indeed, learners might not want to go through the content of the LMS portal and want to study specific content only.

However, learners get help in looking for the content on the LMS portal through AI.

Dependent on the learners’ search history, it makes sure that they get auto-completion of their search entries. So, artificial intelligence helps them in an easy search.

Microlearning is also done with an LMS portal. Its learning divided into small sessions, which boosts the learner’s engagement. It also makes sure that the learner engagement with the elearning content is the maximum.

AI technology can help in microlearning

Artificial intelligence can help you in designing such microlearning sessions. The LMS can also make sure that the microlearning sessions can be prepared. It’s because when there is language processing in an LMS, the learners can get to see the videos as per their search entries. Just like Youtube, an AI-powered LMS can ensure that the learners get directed to the exact point in the video related to the search entry. This way the learner can watch relevant short videos rather than going through the entire video uploaded on the LMS.

This is how artificial intelligence ensures that the learners can get the most satisfying experience using an LMS portal through artificial intelligence.

30 Jun 2021
enterprise LMS

How has pandemic encouraged the use of enterprise LMS?

There was a lot of change in the way businesses have been working because of the pandemic.

The businesses had to deal with clients and employees virtually through an elearning platform included in an enterprise LMS.

The IT managers had to work a lot to ensure that every remote worker had VPN access. They had to provide credentials to everybody so that everyone can work safely and soundly. Even licenses had to be obtained for employees to access the VPN through their houses.

Changes in supply chains

The companies had to accommodate clients also. Since the clients started ordering online, the staff had to be taught through elearning platforms. Apart from that eCommerce was integrated with the websites of the company so that the customers could make payments online. The companies even had to link up with logistics aggregators so that their supply chains delivered goods on time. The elearning companies were consulted to supply companies with enterprise LMS both for clients and employees.

Companies have worked to make their supply chains functional to different locations. It’s because due to lockdowns imposed, many customers all over the world have started ordering through the internet. For example, OTT platforms had expected a hike in demand from locations they had not catered to before. It’s due to free time available with people to watch content on such platforms after the commuting time to the office was eliminated due to work from home. Therefore, these streaming platforms had to arrange for infrastructure in various locations to cope with the demand increase. They had to alter bandwidth for certain regions so that more customers could use their services.

Introduction of enterprise LMS

The companies also had to make sure that the enterprise LMS was regularly updated with content like product updates and price changes. IT managers had to ensure that the companies had enough network bandwidth so that their enterprise LMS could be accessed by many people simultaneously. This kind of bandwidth availability required some time.

Many websites arrived with apps that customers could access easily. For example, many companies made it possible to make payments possible through phones based payment applications apart from credit and debit cards.

Use of helpdesk software for customers

Companies also started deploying YouTube videos to inform customers about how to use the product. It’s because customers can’t venture out of the house to discuss product usage with peers.

Instead of the customer service representative, chatbots are used to answer customer issues. This is done through helpdesk software where customers find answers to the most commonly faced problems. Helpdesk software ensures that companies can provide comprehensive information about their products. This software also arranges support ticketing for customers who are facing problems. Customers can get support tickets when they contact a company through a chat messenger provided by such a helpdesk. These support tickets are then distributed among different support agents for prompt resolution. Customers have to be provided access to ensure that they don’t turn to another website to buy another product when they expect some reply regarding a future purchase. This is how pandemic has forced businesses to make higher use of technology.




07 Jun 2021

How can an LMS help you stay in touch with customers?

Companies are working hard to win customers these days when the market is so tight due to the pandemic. Companies indeed have to woo customers in several ways. Customer education is one of them. But, indeed, it’s not meant for loyal customers only. It can be for those prospects who are also confused about whether to get your product or not. They get complete knowledge about how your product can have an impact on their lives. The prospects once they register for a free trial become aware of the benefits of products. On the other hand, when the product is a service and you provide contact to customer training library like product videos, the prospects become enlightened about the uses of the product and make the purchase decision.

It’s easier to retain existing customers through an LMS.

It’s because they already believe in the brand. Moreover, there is also a considerable improvement in the product when you get feedback about it. This happens when you ask customers’ questions and then bring out new features that are in sync with what the customer needs. Such open discussions can be done through forums integrated with an LMS established exclusively for your products.

Putting up information about your products on an LMS is also useful because you can record such activity as to who logged in. You can get leads from there.

There are many benefits of advertising or rather informing about a product on an LMS:

Real-time support

When you have a chatbot answering queries for you, you get to know the customer pain points. When chatbots are not able to answer customer queries, a human can answer them. You know what problems customers are finding with the product. You can also contact interested customers through social media and answer their troubles. An LMS can provide real-time support because the customers can access the chat messenger on it all the time to get answers for their problems.

LMS analytics

Since the LMS has reporting capabilities, you can know which parts of it have been accessed by the customer. This way, you know which product problems are bothering the customer. This is because that section of the LMS has been accessed the most and has the least bounce rates.

Keep your customers in the loop

You can have a content writing team that can contribute content in terms of how to handle product glitches. This can be sent to the customers through auto mailers with platforms like MailChimp integrated with the LMS. This way, customers won’t have to log into your LMS to find solutions to your problems. They can get solutions delivered to their emails. The customers can know how to fix small problems because they have already subscribed to your newsletter on the LMS. They can also unsubscribe from it when they want.

Answer complaints raised by customers

You can also see which customers are enquiring about the products through the chat messenger. There might be others who are raising complaints about the LMS. Answer these complaints on time so that you get them to use the product efficiently. This way, you can easily retain customers who have problems using the product, especially software. The LMS have a button called “create a ticket” through which you can create complaints and they get stored in the database. But to create such complaints you must have an account on the LMS or the company site.

Elearning companies in US can provide you with an LMS to educate customers and get access to their complaints on time.




28 May 2021

Benefits of using an LMS for nonprofit organizations

There has been a massive change in technology which has led to the adoption of LMS systems. Companies all over the world are now using such systems in collaboration with elearning USA companies. There are many benefits of using an LMS system. It’s a better option to provide training than providing in-person training. The LMS is accessible on mobile phones which is imperative in today’s times.

Non-profit organizations need this kind of functionality in an LMS because they need to have a massive reach and everybody does not have access to a laptop.

Also, a nonprofit organization aims to train all its members and volunteers. Anyways, classroom training is prohibitively costly for such an organization.

For non-profit organizations, LMS provide these benefits:

  • No need for IT: First of all, there is no IT admin needed to manage such an LMS. The organizations also are saved from the hassles of giving a PC to learners. Such an LMS is hosted on a cloud-based server so it’s accessible everywhere and at any time. For example, such an LMS can be accessed on desktop computers and mobile phones. Such an LMS also has an increased bandwidth so that maximum accessibility is there.
  • Data security: Such an LMS is also quite secure because the LMS vendor has servers that are protected from hacking.
  • Train whenever and wherever you are free: There are no time and location bound restrictions because the LMS can be used anytime and anywhere.
  • Promotes mobile donations: A non-profit organization needs donations for its work. This might not be possible when the website is not running owing to a lack of IT staff due to lockdown. Hence they can get donations through a mobile-based LMS. Nonprofit organizations can ask for arrangements through the LMS vendor where they can activate customer service. Once such a service is activated, they can mobile users can donate money to the Paypal account of a non-profit organization. Once they call the customer service team of the LMS vendor, the mobile LMS users know about the authenticity.
  • Easy accessibility through mobile apps: When the NGO is working towards helping people, it does not have time to know who accessed the LMS portal on websites. It can be done by logging in to the LMS website, but it takes time. But with a mobile LMS, it can check the reports of users through its dashboard easily because the interface is easier to use with an app. LMS analytics help a nonprofit organization change the training material to drive engagement. The mobile-based LMS app can also be accessed across different browsers such as Google Chrome, Apple Safari and Internet explorer. So, iPhones can also be used to access it.
  • Integrations with the LMS: You can make sure that various apps can be integrated with such an LMS like Paypal, Shopify and Zoom. The employees can call you anytime to seek clarification about training material. With apps like Zendesk integrated with LMS, employees can also chat with anyone.


This is why non-profit organizations should use an LMS.






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DSLR stands for Digital single-lens reflex camera. It has a digital imaging sensor. In this kind of camera, the captured image can be viewed in the viewfinder when the shutter button is pressed. Its shown through the main lens rather than through a secondary lens, so the user knows what has been captured. 

He was a German psychologist who is known for discovering the forgetting curve. According to this curve, the biggest decline in memory happens within 20 minutes, and then 1 hour.