Tag: mobile apps

28 Jul 2021
virtual assistants

How virtual assistants are helping in mobile banking?

“Artificial intelligence is about replacing human decision making with more sophisticated technologies”. Falguni Desai

  1. Conversation time with customers is saved

    There is the use of artificial intelligence everywhere now. It’s true that banks are now trying to save on the use of human resources by applying chatbots for interaction. The reason is that chatbots are smarter than human beings and have so much data with them, so they don’t take much time to answer questions like them. Instead, it has been estimated, that when banks apply chatbots, they reduce the conversation time of customers by 4 minutes. Hence the queries of customers are resolved quickly which means greater customer satisfaction.

    Banks are also using chatbots in their mobile apps. This implies that the chatbots provide automated notifications to banks about their balance whenever customers add money or withdraw. This makes sure customers can cut down on their expenses.

  2. Ease of operations for banks and customers

    In India and the US, the banks are using virtual assistants to enable ease of use for customers.

    The customers can integrate such virtual assistants with their banking accounts.

    Hence, they can order the cash payment by giving instructions to the virtual assistant. Then they can log into the app and authorize the transaction with a touch ID.

    The best part about that is for knowing your balance, you don’t need to login into your mobile app. You can simply ask about it from the Virtual assistant and it will ask for your voice PIN. Once that’s confirmed, you will then get the balance on your mobile number registered with the bank. But, make sure that you don’t share the Voice PIN with anyone else. It’s true that by using this technology, customers don’t need to come to the bank branch to inquire about their balances. Although you can send an SMS to the bank’s number to get the balance, it can sometimes take hours to get the intended message on your number because of the unavailability of servers. Virtual assistant manufacturers like Amazon and Google have huge databases stored on their cloud-based servers which have round-the-clock and easier accessibility.

    Also, mobile banking can be made faster with the use of such virtual assistants. Mobile banking apps took their own sweet time to conduct transactions because of the internet availability, but with the virtual assistants it is not so.

  3. Credit risk evaluation is easy

    Banks have a huge responsibility on their shoulders. It is true that they have an enormous number of transactions happening per day. The banks have to maintain huge databases, but sometimes, getting the relevant data through such databases becomes time-consuming especially if there is no sophisticated software. But with the use of virtual assistants like Alexa, when Amazon comes into the picture, fetching such data is easy. Earlier, banks had a few customers, and hence accessing the data through computer software was easy because internet availability didn’t matter. So, it was easier to check the credit history of a person before giving him/her a loan.But this is not so easy now because banks have so many customers. There are so many branches with so many of them trying to access the server at the same time.

    Artificial intelligence helps banks in analyzing the data. These apps integrated with mobile banking apps can easily store and retrieve data about customers. Hence, this is useful for customers who get speedy approval for loans from banks. There is also a decrease in costs incurred by banks due to such automated data reporting by 10%.

    At least those days, of standing in long queues in banks to meet banking executives and applying for a loan are over. Nowadays, you apply for a loan on a mobile banking app and get a response within minutes whether you are approved or not.

Apart from evaluating the issuance of loans, these AI-based mobile banking apps are also useful to evaluate whether a customer can be issued a credit card or not. In the case of a credit card, the customer is given a monthly credit limit and he can withdraw money. But, he has to repay back the same amount with a certain interest amount. This all sounds possible when a customer has a stable income and can repay back the credit card loan on time. But, when he loses the job and defaults on his credit card, the banks can face major losses. In 2020, when losing jobs became a common trend in the US, credit card defaults started happening more frequently. So, AI-based apps that analyze customer data for banks are a huge help now.



11 Mar 2021
mobile apps

How mobile apps are beneficial for the learning of students?

The global pandemic has made sure that students are forced to learn from their homes. Those days are past when schools were concerned about students using smartphones. Now, students are using mobile phone applications for learning. Elearning apps are getting developed by schools, but how to make sure that students spend time on them. As per a survey, mobile learning is going to see an unprecedented increase.

The world market for mobile apps is going to increase to 78.5 billion dollars by the year 2025.

That’s, why schools are focusing on such app development to increase knowledge transfer and retention for students.

What are the benefits of using apps for students?

Personalised learning

In a classroom, the students might not get the attention of their teacher because there are so many of them. The students have different learning rates, due to which some understand things faster while others don’t. But teachers proceed at the speed of the class, not at the speed of someone who can’t progress at the speed of the class. So, with educational apps, students don’t have to cope up with everyone else. They can rewind the concept and then get a better understanding of it.

Better learning methods

The apps developed with the help of languages such as Android and Ios are helping students in many ways. These apps have opportunities for gamification where the students can learn the concepts in an easier and fun way. They can imagine the concepts with characters and a storyline. Therefore, students can focus more and study for more time.

Students develop curiosity

With games, students just don’t imbibe theory but practical concepts also. Through elearning apps, they learn how to apply theory to practical concepts like dividing a pizza into pieces when they learn about fractions.

Elearning apps also have several games integrated with them. These games include puzzles and Sudoku. So, students put their intellectual abilities to complete use when playing these games. So, instead of becoming couch potato, students play these games to pass their time. This is a good use of any free time on their hands.
Tailor-made apps
These apps make sure that the user experience is customised as per his preference. When a student does not do well on an activity, he is shown hints to let him know where he has gone wrong. The students can also set their learning charts as per their ease. This includes setting up a personalized training syllabus that makes sure students imbibe concepts as per their own learning rates.

Enhanced communication

These apps also make sure that the performance of a student is known to the teachers and the parents. Since the apps are digitized they keep a record of how a student is doing in terms of assessment and learning. Hence the apps are made more personalized to make them more engaging for students. So, android and Ios based apps are perfect for students to learn things. They don’t require any instructions from the teacher also because instructions are included in them.


03 Feb 2021
mobile apps have changed elearning

How have mobile apps revolutionized elearning?

Today, mobile learning apps are used to make sure learners can learn easily through mobiles.

There are many apps which are available before businesses, web apps, hybrid apps and mobile apps.

You can choose the app depending on the requirement, availability of resources and the time available for the development of the app.

Web apps

A web app is a software program that can be used through the web browser. It can be built in different languages such as CSS, HTML or javascript. So, these apps can be used when you have internet access on the phone. Without internet access, you can’t use this app. The benefits of this app are as follows:

  • Produced easily
  • Produced on a cheap budget
  • Usable across different web browsers

It’s because such apps can’t be used without internet access, the learners have to use the internet to browse through the app.

The best part about the web app is that it does not need to be installed. You just need to click on the app and you can access the information through it.

Native apps

Native apps are other kinds of apps. These apps are created in the programming language android. You can install them through Google Play Store. With such apps, installation is a primary requirement to use them.

Another attribute of these apps is that they expensive to develop. You should also be aware of the following features of these apps

  • Since they are developed in a mobile-friendly language, they are very fast
  • You can also access them without the use of internet
  • But these apps have to be developed as per the platform and they use language specific to the mobile’s operating system. For example, iOS is used for Apple-based phones and as mentioned earlier, Android for android based phones

Hybrid apps

Hybrid apps include the attributes of native apps and web apps. They don’t require much time for development. Their development time is lesser than the native apps.

Now, what are the benefits of using web apps to disseminate information?

Effective for outside the classroom training

The mobile apps are the most active resources for learners. When the users have installed mobile apps, they can get push notifications when to access the app to go through new content etc. It’s because the LMS can be integrated with mobile apps. And the learners can easily go through the content because these days mobiles have large screens too. But it can be accessed quite easily because generally, learners carry their mobile phones wherever they go.


These kinds of apps are useful for front end workers who can’t devote much time away from their jobs. A small information nugget which is very interesting for them can work towards the betterment of their customer service expertise. They can’t afford to sit for hours in a classroom for imbibing knowledge. For them, knowledge has to be delivered to them.

Provide support for offline learning

The native apps can work without internet connectivity also. The learners can be made to see simulations once they have downloaded such content from the app. Since learners can learn without the internet, these web apps provide extreme utility.

These mobile-based apps also ensure that the progress of a learner is tracked because as soon as the learner accesses the LMS, it happens. This LMS is installed on the local server of the company or the server of the LMS vendor. Apart from that, the users have to access the LMS, by scanning a QR code so a company knows when the employee is online.

So, this is how mobile apps have revolutionized online learning


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