Tag: mobile learning

28 Jul 2021
virtual assistants

How virtual assistants are helping in mobile banking?

“Artificial intelligence is about replacing human decision making with more sophisticated technologies”. Falguni Desai

  1. Conversation time with customers is saved

    There is the use of artificial intelligence everywhere now. It’s true that banks are now trying to save on the use of human resources by applying chatbots for interaction. The reason is that chatbots are smarter than human beings and have so much data with them, so they don’t take much time to answer questions like them. Instead, it has been estimated, that when banks apply chatbots, they reduce the conversation time of customers by 4 minutes. Hence the queries of customers are resolved quickly which means greater customer satisfaction.

    Banks are also using chatbots in their mobile apps. This implies that the chatbots provide automated notifications to banks about their balance whenever customers add money or withdraw. This makes sure customers can cut down on their expenses.

  2. Ease of operations for banks and customers

    In India and the US, the banks are using virtual assistants to enable ease of use for customers.

    The customers can integrate such virtual assistants with their banking accounts.

    Hence, they can order the cash payment by giving instructions to the virtual assistant. Then they can log into the app and authorize the transaction with a touch ID.

    The best part about that is for knowing your balance, you don’t need to login into your mobile app. You can simply ask about it from the Virtual assistant and it will ask for your voice PIN. Once that’s confirmed, you will then get the balance on your mobile number registered with the bank. But, make sure that you don’t share the Voice PIN with anyone else. It’s true that by using this technology, customers don’t need to come to the bank branch to inquire about their balances. Although you can send an SMS to the bank’s number to get the balance, it can sometimes take hours to get the intended message on your number because of the unavailability of servers. Virtual assistant manufacturers like Amazon and Google have huge databases stored on their cloud-based servers which have round-the-clock and easier accessibility.

    Also, mobile banking can be made faster with the use of such virtual assistants. Mobile banking apps took their own sweet time to conduct transactions because of the internet availability, but with the virtual assistants it is not so.

  3. Credit risk evaluation is easy

    Banks have a huge responsibility on their shoulders. It is true that they have an enormous number of transactions happening per day. The banks have to maintain huge databases, but sometimes, getting the relevant data through such databases becomes time-consuming especially if there is no sophisticated software. But with the use of virtual assistants like Alexa, when Amazon comes into the picture, fetching such data is easy. Earlier, banks had a few customers, and hence accessing the data through computer software was easy because internet availability didn’t matter. So, it was easier to check the credit history of a person before giving him/her a loan.But this is not so easy now because banks have so many customers. There are so many branches with so many of them trying to access the server at the same time.

    Artificial intelligence helps banks in analyzing the data. These apps integrated with mobile banking apps can easily store and retrieve data about customers. Hence, this is useful for customers who get speedy approval for loans from banks. There is also a decrease in costs incurred by banks due to such automated data reporting by 10%.

    At least those days, of standing in long queues in banks to meet banking executives and applying for a loan are over. Nowadays, you apply for a loan on a mobile banking app and get a response within minutes whether you are approved or not.

Apart from evaluating the issuance of loans, these AI-based mobile banking apps are also useful to evaluate whether a customer can be issued a credit card or not. In the case of a credit card, the customer is given a monthly credit limit and he can withdraw money. But, he has to repay back the same amount with a certain interest amount. This all sounds possible when a customer has a stable income and can repay back the credit card loan on time. But, when he loses the job and defaults on his credit card, the banks can face major losses. In 2020, when losing jobs became a common trend in the US, credit card defaults started happening more frequently. So, AI-based apps that analyze customer data for banks are a huge help now.



25 Feb 2021
Mobile learning

How can mobile learning solve problems of classroom training?

Many organizations face problems in hiring suitable kind of candidates. It is also because some of the candidates don’t have the requisite skills. Employers are looking for different skills in employees, such as attendance and emotional intelligence. Organizations know that the right way to avoid such problems is to train employees in the right skills. But employees are averse to training because of their heavy workload and they don’t have extra time. 

However, employees have an extra 5 minutes on their hands every day to get trained. However how to ensure, that employees are trained properly with only these 5 minutes.

This is possible with the help of mobile learning. 

Problems with classroom training and how mobile training is useful:

Challenge 1Restrictions of training 

Training employees in skills includes training them in classrooms. But follow-up learning is also important so employees employ all their training skills at the workplace. Apart from PowerPoint training which is all about formal training, the employees can also be given practical training which involves showing them a simulation or a video clip regarding how to repair a certain part of the machine. These kinds of videos are an integral part of mobile learning because learners can watch them on mobile phones whenever they wish.

The biggest advantage of mobile learning is that employees can learn while they are working, they can watch such videos even during lunch hours. It’s because mobile can be taken by an employee anywhere. 

For example, if there is the challenge of training salespersons operating in different parts of the country, it’s not possible to collect them at a single place for delivering sales skills. But through mobile learning, their skills can be upgraded. 

Challenge 2: Problems with geography and language 

Organizations have truly expanded their operations. Now, MNCs are there with branches in different parts of the world. So it’s not easy to gather all the employees at the same time for training. Although virtual-led instructor training(VILT) has made sure that employees can be collected for training online regardless of their locations, this is not possible in different time zones. 

When it comes to the question of language, elearning training can also help. Elearning courses can be translated easily. So, it’s easy to understand for learners from different countries. 

Challenge 3Lack of employee interest in classroom training 

Mobile learning ensures that learners can learn on the devices preferred by them. Also, the new-generation employees love learning on mobile phones. Apart from that, since mobiles have the greatest accessibility, learners can learn anything whenever they want. 

Hence mobile learning can solve the problem of classroom training.  




19 Jun 2018
emerging elearning trends

Latest e-Learning Trends

The eLearning industry is always changing with the emerging trends and technologies. One can easily notice the thriving change in the learning, and it is of no surprise that and learning has shifted towards much better ways and is no longer needs to be done 100% in person. Now the question arises is that, what’s next that leads to the rapid transformation in the process of learning.

Read out to find some of the latest elearning trends such as microlearning, social learning and gamification.

  1. Microlearning: It is learning in small steps. The micro learning is also called as bit-sized learning, which is generally 3 to 5 minutes in length. This can be developed as videos, quizzes or the interactive info-graphics. This type of learning helps to provide necessary information and delivers the specific goals of the learner. So, for distracted learners, the micro-learning is highly beneficial.
  2. Social learning: As the name suggests, this type of learning helps the learner to share the knowledge with others. Social learning happens via social media platforms or during conferences. In this, the learner continues to learn during the discussions. It works as a collaborative work rather than a competitive one.
  3. Personalized learning: In this type of learning, learners are given pre-test and based on its result, they are assigned specific modules, questions and study materials. Each learner gets a specific time and space to go-throw the study material.
  4. Mobile learning: It is also called m-learning. In this, the users learn through smartphones, tablets or the wireless gaming. The best part of mobile learning is that it can be done anytime and at any place.
  5. Gamification: Most of the people often confuse gamification with games. But in actuality, it is a concept of applying game theory and mechanics in the context. Gamification uses different elements such as principles, theories, characters and the player journey. The main goal is to keep the learner engaged to solve the challenges.

These were some of the emerging and the latest trends in eLearning. Pick up your favorite enjoy the best way of learning.

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