Tag: Quality assurance

03 Mar 2021
quality assurance

What is quality assurance in elearning?

Elearning is the most popular form of learning these days. It includes a lot of correct elements such as text, audio, video, quizzes to make sure that the learning design is upto user expectations. The quality of an elearning course can only be better if all of these elements have been checked for standards.

Quality assurance can seem to be a tough process especially if the course is long.

Hence there can be methods adopted to make sure that the process is simplified:

Prepare testing scenarios

What are the testing scenarios? They are workings of the elearning module which has to be tested. Once this kind of scenario is prepared, you will know which items have to be tested. This kind of scenario can include certain elements of the course such as games and interactivities. For example, there can be various kinds of test scenarios in an elearning module.

The first is whether a learner can leave a test in between without finishing and go back to the previous parts of the course. This should not be possible. So, you have to make sure that this kind of “going-back” situation is not possible.

The second kind of test scenario is when the user has failed the test, in that case, whether he should be allowed to reattempt the test or not. Ideally, a user should be able to attempt the test correctly, before he can proceed to the further sections. But he can’t be allowed a large number of attempts to perform the test correctly. He can only be given 2-3 attempts to perform the test correctly. In case, he can’t get the test right in these two attempts, he should be stalled from going further. That means, he revises the previous portions before attempting the test again.

Have a central place for reporting bugs

There can be bugs in the elearning module when there is something wrong with the functionality. This can happen when the user clicks on the “next’ button and he can’t reach the next slide. This is troublesome. So, all these bugs must be reported by the QA team and corrected before the elearning module is sent to the final user. But there must be a central system where these bugs are reported. It’s because there can’t be multiple places where the bugs are reported.

Before reporting a bug, the team members must check the central place for reporting bugs to see whether it has been reported before. For example, there can be a database for bugs, in which slide they are found and who found them and when. Also, bugs should be corrected as timely as possible.

Adhere to the storyboard agreed to by the client

The SME’s often suggest changes in the storyboard but there can be problems when the final design diverts from the storyboard. This storyboard was agreed upon by the client and you can’t change it.

You must adhere to the storyboard approved by the client otherwise chances are that it can be rejected. So, while doing quality assurance, the tester should make sure that the elearning module is as per the approved storyboard. He should create his testing scenarios based on the approved storyboard.

Include a checklist for the quality assurance process

There should be a checklist for the quality assurance process.

There should be a testing checklist prepared with the help of stakeholders and developers. A checklist is useful as a guide to make sure an elearning course is evaluated. With an effective checklist, an elearning course can be checked easily with all the testing scenarios included in it.

So, this is how quality assurance can be done for an elearning module.


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He was a German psychologist who is known for discovering the forgetting curve. According to this curve, the biggest decline in memory happens within 20 minutes, and then 1 hour.