Tag: robotic process automation

26 May 2021
Robotic process automation

What can be the problems in RPA?

Robotic process automation has taken over the world when the companies have a lesser workforce to work with now because of the pandemic.

But there are some risks involved with it also.

Implementation risks

Companies should understand what to implement in an RPA project. The RPA project should be executed by subject matter experts because they understand the nature of repetitive jobs. Only such jobs can be automated. Apart from them, employees can also be consulted about which jobs should be automated or not.

There are often mistakes done by companies when they are trying to implement RPA. The first mistake is that they don’t understand that these are large scale projects. The companies must know that they require a huge infrastructure to maintain RPA bots. The companies should not think that they can give the tasks of human beings to bots so easily. The task of setting up the infrastructure and making the bots do the work is a mammoth task. The companies hence need continuous IT support to make the RPA infrastructure work.

Firstly the companies should have done proper planning for installing RPA. It’s because there can be big economic losses when the bots don’t work properly.

Risks in security

There can also be risks in security when RPA is implemented by a company. Major data breaches are not a possibility when this technology is implemented. This is because the technology of RPA is not penetrating the data layers of the company. However, security is still a concern with this technology because data access can still happen because humans involved in this technology can misuse administrative privileges. They can access the systems without proper privileges through bots.

Robotic process automation can also cause problems when the passwords are exchanged. Then, there can be problems in terms of unauthorized access to networks and computers. Sometimes, users who have better privileges than others can also get passwords misusing their powers. Therefore protecting the RPA systems is necessary. The passwords of the RPA bots can be stolen by someone hence the companies have proper security guidelines in place.

Everyone can’t access a bot

Every bot must have proper credentials so that no one can access them easily. Humans must not be able to access them. Their credentials should be stored safely because scripts of bots can contain username and passwords to them. In fact, every human trying to access them must go through proper two-factor authentication.

RPA enforcement

There should also be account permissions given to robots. There should not be complete access to systems given to them. They should only have minimum tasks listed for them. The robots should not be able to write values in a database rather than only read them.

 

 

 

 

21 Apr 2021
Robotic process automation

Why should companies shift to Robotic process automation?

Ever since technology has taken over the world, everyone is worried that the bots will start doing the jobs of human beings. But bots are just able to make simple decisions. These decisions include if something happens, what to do next. The bots can cause so many enhancements in productivity because they do tasks that are monotonous for human beings. For example, bots do tasks like taking simple decisions based on what they see on an input screen.

They make a decision based on that input and then enter some data on another input screen.

The main reason why bots are deployed is that enterprise applications are needed in a company. However, this requires information has to be moved between legacy software and a modern-day application. So shifting information manually is an easier task as compared to using application programming interfaces to integrate two different kinds of software.

Robots don’t make mistakes

Robotic process automation(RPA) also makes sure that the processes which are prone to error by human beings are carried out correctly.

Apart from that, the robots can also rework a process without getting bored. Robots also follow all rules with complete accuracy. The capability of an organization is increased multifold when robots are used. There is no human laziness factor involved which can happen when they have to work long hours.

No intrusion

RPA does not intrude on the way the current software is getting operated. Moreover, the results delivered by robots are consistent all the time.

Better analytics

The company gets better process results when the robots are used to carry out tasks. This is because they execute tasks with accurate results. So, the entire company benefits from correct data and can take better decisions.

Better employee productivity

RPA makes sure employees don’t have to do monotonous tasks any more. They can focus on more intelligent tasks such as interacting with customers and clients. They can give a better output than robots when doing such tasks. So, instead of chatbots interacting with customers, humans do which leads to better customer satisfaction and repeat business. When companies are delegating data entry and processing to robots, they are making them do what they are good at. The goodwill of the company improves when their calls are handled by human beings instead of robots who cant answer complex questions. Making robots answer the calls is like using IVR(Interactive voice response) to handle them.

When RPA is handling the calls, the humans have to choose one option from the different options IVR presents to them. So, if the customer is having a trivial problem, then the call is not passed to a human call operator rather a chatbot handles it. This is the solution to ordinary problems where the chatbot has been fed with the solution.

Checking of data stored in different systems

RPA makes sure that the data from various systems are compared and then integrated. When the data is compared, then the different processes can be easily carried out. Some processes don’t have to put on hold for lack of data.

So, these are the advantages of using RPA in a company.

 

 

20 Apr 2021
robotic process automation

What are the advantages of robotic process automaton?

There have been a lot of changes in technology ever since the Covid19 pandemic happened. Robotic process automation is one of them. It has been there for a long time.

Robotic process automation is used for creating software robots that copy human beings while dealing with digitized systems.

These robots use artificial intelligence to work as human beings. These robots have been programmed to understand what’s happening on a computer screen and hence browse through the systems. So, these robots are a kind of digital workers. They can also take actions just like human beings based on data shown on screen. Just like humans they also note down the important data from the screen. The best part is that unlike human assistants these robots don’t feel bored with their work and don’t need any kind of breaks.

Can take over human tasks

When artificial intelligence is made a part of Robotic process automation it can have further benefits. Using artificial intelligence robots have a complete idea of what to do with the information. So they can get figures from an invoice and if they have been programmed for artificial intelligence can forward it to human beings if the figures are within certain limits.

RPA first started getting used in different industries such as telecoms, government and financial sectors. But, now it is getting used across sectors for common tasks such as taking care of invoices and making sure that customer service is handled. So, the task set for this kind of technology is that they happen again and again and have an anticipated nature.

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The basic need for RPA was to see that human actions on a computer like mouse strokes could be copied. But now it has become more advanced and it can copy the more advanced actions of human users on computers.

For data movement between applications

Human data entry is an easy prospect with the help of robots. This is because applications have different requirements for data. So, data can be moved from one application to another with the help of robotic process automation. It’s because it can be costly to convert data to another form suited for another application. But the entire data can be entered into different fields compatible with a different application through robotic process automation.

Sorting of data

There are some processes within a business that need RPA. For example, processes that need the collection of data. Also, some processes have standardized data operating behind them and work with a certain set of rules so robots can handle them better than human beings. So, this way when robots are used for business processes, they can yield better results. For example, some processes require that data is sorted as per text for this purpose, robots can sort data based on the speech-to-text facility. They can also sort data based on the optical character recognition technology leading to saving time in business processes. So, the time to send services to the market also moves for a business. This kind of speech recognition technology is useful in translation services.

The best part about RPA is that these software robots don’t err. Human beings can work poorly because they might be having a bad day. But this not the case with robots that never respond badly.

So, this is how robotic process automation is useful in moder
n times.

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