Tag: technical training

23 Aug 2023
Technical training advantages

What are the uses of technical training?

Technical training has made its way into our lives due to the rapid proliferation of technology. Now, everybody is using software to streamline tasks, whether it’s marketing professionals or other people. With technical skills, anyone can finish daily tasks faster. Companies want to find employees who have the requisite skills for the job. Every organization is using software for data entry these days, and it’s imperative that the professionals are accustomed to using it.

Knowledge means power. When an employee does not have the needed skills, it can also endanger a company’s operations.

What is technical training?

Technical training is not the same thing as IT training, which involves just learning IT-based software.

It means learning that software that is just required for routine tasks. By knowing how to use such software, the employees can follow the processes competently, and lead to better results for the company.

Examples of requirements for technical training:

An employee who does not have the knowledge of how to set the temperature of a refrigeration unit in an inventory can cause the perishable goods to be destroyed, leading to losses. The company can lose its goods meant for sale.

Also, the same happens when an employee is not able to convert a lead because no prior information was stored about the former in a CRM. The employee does not attend to him in time because he is not aware that the person is interested in buying. Today, theoretical knowledge is not enough for employees, and they must have skills-based technical training to deal with the practical duties of a job.

Importance in the manufacturing industry:

In industries such as manufacturing and construction, technical training can’t be taken lightly. The employees must have a complete understanding of how to operate the machines, otherwise, it can cause accidents. For example, there is software that lets employees know about the maintenance schedule of the machines.

But for being able to leverage such software, technical training is important. When a machine is not taken care of in time, it can lead to a lot of downtime for the company. Furthermore, when an employee is not given technical training on machines, he can produce a lot of defective output in trying to learn the functioning.

Moreover, the employees must be trained on how to use simple software for filing reports. This is important in the case of hospitals as well, where any wrong information entered in the system can prove to be hazardous. When the employees don’t know how to enter a patient’s information correctly, it can cause problems like a wrong diagnosis, inability to connect to his insurer, etc.

Also, it can prove to be problematic when the information gets wrong hands because the protocols of how to keep data safe have not been followed like locking the PCs when leaving the desk etc.

Needed in every industry:

Technical training is now needed in every aspect of the business.

It is needed in project management, communications, social media marketing, and customer servicing. So, no employee of the company can be deprived of such training. In fact, every industry is now using such software to get ahead, so this kind of training is needed everywhere. With the lack of technical skills, it’s impossible to hire the right candidates for the job. The requirement for technical training can’t be ignored because such developments have become so rampant. There is a need for knowing such software in every other profession now.

When the employees are not trained, customer satisfaction gets adversely affected. For example, just imagine an employee not knowing how to access data through customer relationship management software, which can make him pester an uninterested customer with calls. This can hamper a business’s growth because its reputation is affected.

For example, even HR employees need to be trained in using human capital management software. This software ensures that the HR is able to conduct their operations properly which involves interviewing employees, onboarding them, and handling their compensation matters. With the use of this software, HR can streamline its operations and store employee data in one place. When HR uses this software, it can ensure that the return on its investment in human resources is maximized.

Moreover, employees also need to be acquainted with SaaS company software because when they can’t assist customers on how to use the same, the sales can decline. Customers are able to use the product and just start using options; hence, companies can get a better return with more knowledgeable CSR employees. Such employees can walk customers through the product, enabling them to learn it faster.

Benefits for employees:

  • Better engagement: When a company invests in technical training, not only it gets a better workforce, but it also leads to enhanced confidence. They are more invested in their jobs because they know all the software. They are not hindered by their lack of knowledge in anything.
  • Satisfied employees: Skilled employees are more satisfied in their jobs because they don’t have the fear of termination. They also know how to reach their goals easily. For example, an employee who knows how to use the CRM software better knows what a customer wants to buy and can adapt his sales pitch accordingly. With this software, he wastes no time trying to sell products to the uninterested people.
17 Oct 2022
product training

What is SaaS product training?

SaaS software is getting rapidly prepared in the market, so businesses can derive the maximum benefit from using them. But the customers need to be taught how to use such software for an extraordinary experience.

When the customers cum businesses cannot find the benefits of using the product, they can shift to the competitors. Hence, software development companies must have proper tools to ease the onboarding of their clients, including product training.

They must provide screencasts to users, including simulations about what issues they can face while using the software. A screencast-based simulation with proper hover boxes and voice-over can help customers understand how to use the software for certain functions.

Although the users need captions on how to use certain software features, they should be concise. Also, product training requires collaboration between software developers and subject-matter experts of the elearning vendors because the former is aware of why the particular software is required.

After the SMEs understand how the software works, they can help the SaaS companies prepare apt product training videos with a usage-based flowchart. Elearning companies in the US have complete expertise in preparing such videos for a lasting impact and maximum attention span.

Why is SaaS product training important?

  • Help customers:

    Companies must implement such product training videos because they can’t always expect the customer support staff to answer the SOS calls.

    It can be due to different time zones between the SaaS vendors and buyers and the lack of availability of solutions with the call center executives. While preparing such product training videos, the SMEs can also get help from the support staff in knowing the problems customers face while using the software.

The aim of any SaaS product training video tutorial is to make sure the customer can easily use it, rather than advertising it. If the product training video fails to address such concerns, the product can see a lot of leads getting lost, i.e., prospective customers who don’t buy the product.

  • Aid the CSR’s: Such videos are helpful for the end customers and sales reps that don’t have time to contact technical support during the calls. Also, the documentation does not ensure maximum retention for them, unlike product training tutorials. So, such videos can ensure the minimum call drop-off rates.

The waiting times are lower due to the sales reps answering the customer queries.

How can elearning companies USA help in creating such product training videos ?

The SMEs of elearning companies USA provide a valuable contribution when they use storytelling to encourage the audience to watch the video in the end. Since storytelling is used at the beginning, followed by screencasts, the audience of such videos is hooked. They feel inclined to continue with the video. That’s why screencasts are not enough to make the audience check the video.

Storytelling containing 2D vector characters allows the audience to relate to the video because they show the situations faced. The ideal storytelling simulation starts with a problem and how it can escalate into stopping work in the company, then using screencasts to show how the software can help solve the issue. They can also provide voice-based narration for proper intonation rather than using the text-to-speech option.

Elearning companies USA can also add interactive games to the video to test the audience’s knowledge. This ensures that the audience is particularly clear about how to carry out certain steps in the software. The elearning vendors know how to write the script for the video, like how to use jokes to add some humor to the video. With a joke, the SaaS vendors can connect with the audience and ensure that the latter remembers the video.

They can also help you design different videos for the technical staff of the SaaS buying companies who need to customize certain features and for the general users.

 The SaaS users should be given tooltips to check what a certain button is used for when they hover over it. The tooltips, known as screen tips, also help the user figure out software rather than consulting the help manual. In their absence, he can also waste time trying to understand what a button does by clicking it and carrying out an unnecessary step. 

Tooltips are also excellent tools when the user uses a SaaS application on a laptop or desktop instead of a mobile phone because they can’t be implemented on it. But there should be a flow of such tooltips, and the users should only be able to use the next one when they have closed the previous one. If too many tooltips load on the screen simultaneously, the users can get irritated. The users must also have the option to go to the previous tooltip in case they feel lost.

06 Sep 2022
selling training

Why is sales training relevant now in online sales?

The businesses have gone through some rough changes during the pandemic. As a result, the focus is on coping with alterations in customer demand. There is now a major reliance on tech tools to cater to a customer-centric market.

Companies can benefit so much when selling training is imparted because the reps get the requisite knowledge about how to sell products without giving any discounts.

With time, technology to reach out to customers has changed significantly like the advent of social media.

So, a business needs selling training to ensure that its sales reps can handle the social media platforms and reach to the relevant buyers.

Selling a product to someone requires soft skills, including empathy towards the customer’s problems and how can a business solve them. Without due compassion and patience, it’s tough to make sales for any rep. They can also ensure that a company gets repeat customers who are well acquainted with the benefit of the products.

Selling training for employees can only ensure that customers can develop a trust in the company necessary for retaining them. The brand worthiness depends on the correct customer experience and after sales services, and they are managed by a rep.

These are the following techniques which must be included in selling training:

What training does a sales person need?

  • Senior advice

Sales executives take a lot of advice from their colleagues about how to get better at what they do. Almost 50% of employees consult their peers when they face troublesome situations at work. Hence, companies have videos of employees dealing with irksome circumstances.

Big companies now have video libraries containing much anecdote-based content prepared by their senior employees.

Moreover, in sales-based training, there is a need for JIT because such executives need timely information.

Companies have realized the importance of the forgetting curve, which implies that people forget information after a time. Hence, training them all the time is not useful because they can’t recall information when needed, which proves to be disadvantageous for the company.

The JIT means receipt of information when required. Hence, a video about a peer doing it is critical when they can’t deliver a sales talk to a lead because of no knowledge about the required product.

  • Technical training

The sales executives get precise information through the mass mailing tools about which leads are interested and which are not. Hence, depending on the email opened by a lead, they can customize their sales email and spend time only on interested buyers.

Otherwise, they can end up wasting their time on uninterested people. Such tools store data about any correspondence with leads so that future sales executives can continue the conversation.

In fact, through tools like automatic emails, the sellers can also send such information to prospective clients and learn about their interests. For example, if the email about the price list is not opened by the lead, then they are not interested.

Hence, the executives need selling training about using mass mailing tools, including sending emails about the trial offers to the leads and getting some action from them.

  • Managerial reviews

The managers need to give periodic reviews to their juniors so that they have a better grasp of their performance. The managers can make a mammoth difference to the numbers of a company when they provide proper feedback to reps about why conversions are not happening. Managers can get so much information from the sales reps during such reviews.

Video coaching is a useful tool for managers to train the reps without being in the same area.

They can communicate with reps and other stakeholders by providing them with behavior-based microlearning lessons about how to canvass leads at every stage of the selling process. They can also aid the LMS admin in scheduling the lessons for the reps for their reinforcement after the review.

How to qualify the leads?

The customer sales representatives must have adequate training to understand what the buyers want.

There are so many technologies at the disposal of such executives, for example, WhatsApp, website form; that they need to store data in the CRM about their use by the target demographics. The buyers’ responses are late, but CRM software lets the sales executive know where he’s going wrong because if a lead does not convert into sales, then his criteria for qualifying the lead was wrong.

It’s the manager’s job to check that the lead was qualified as per the right criteria. Just because the lead had the right buying budget does not mean it would choose you over competitors. Hence, the managers need to guide the sales reps about how to shortlist leads and pursue them.

It’s because managers have insights into what criteria should be used for qualifying a lead; it could be behavior that shows interest, like reading emails. Just belonging to a certain target demographic is not enough.

In the future, the L&D and the sales have to work together because practical aspects of selling training are as important as theoretical lessons. So, no matter how much money a company spends on LMS, a vital part of selling training is the regular performance reviews by managers pinpointing the mistakes of reps in choosing the leads and conversing with customers.

07 Oct 2021
technical pharma elearning

Why is technical pharma elearning so important?

There has been an increase in the medical industry due to the rise in the human population. Also, the new generation has better spending power to buy better medicines due to which the medical sector has seen a boom. Due to the increased expenditures, there also have been more innovations that have necessitated technical pharma e-learning. Innovation is a great requirement of this industry because new diseases have been discovered.

What is the need for technical pharma e-learning?
Elearning is proving to be of considerable use in every industry, especially in those where updates happen frequently. It’s true that in the medical industry changes are happening every year. Many new drugs are approved and new devices also get launched.

Hence the technical pharma elearning is used to make sure that medical employees are informed of such changes.

When new drugs are introduced medical employees have to be taught about their administration. Classroom training proves to be inefficient in this regard because medical employees all over the US have to be updated which is a huge number.
In 2020 alone, 53 new drugs got into the market after approval from the CDER(Center for Drug Evaluation and Research) and hence the medical staff had to be taught about the right dosage.

The term “medical employees” is an umbrella term that encompasses physicians, specialists, drug distributors, etc who need to know the right use of the newly launched drug. Therefore, to train on such a massive scale is implausible, and hence technical pharma elearning is the best possible solution.

The paucity of good trainers: The benefit of training is that once it’s developed, it can be reused for new staff. Apart from that, the eLearning vendors have the time, to develop such courses because they can hire medical trainers. The medical staff does not have the time on their hands to develop such courses. Apart from, medical practitioners, the need for providing e-learning to medical students has also emerged. The medical schools want to remove lectures or lessen their number and even provide lab-based training through e-learning since the advent of virtual reality.

Impact of Covid-19

Medical employees have been trained so much ever since the Covid19 pandemic happened. For example, the compliance laws changed during the pandemic. The FDA issued new guidelines like the EUA which stands for Emergency Use Authorization. This implies that there has been an agreed use of unapproved medical drugs to treat this disease. It’s because the EUA authorizes the use of such drugs to diagnose and cure life-taking diseases when specific conditions are true such as no availability of approved alternatives.

FDA introduced EUA to make sure that the impact of Covid-19 was lessened and causalities could be prevented. There has been the issuance of EUA for using tests, and drugs for diagnosing and treating Covid-19.

Although a manufacturer can provide a EUA request for approval to the FDA, there have to be at least 3 clinical trials conducted for the drug. The drug should not have shown any negative impact in all three trials and exhibited positive results.

Technical pharma e-learning also became important for doctors who had to treat the Covid-19 patients. The patients who don’t have symptoms like fever may not be required to be admitted to a hospital, but this decision lies with the doctor whether the concerned person should be treated at home, which depends on factors like whether the patient can develop the disease severely or he can’t quarantine himself at home.

Also, doctors have to be made aware through technical pharma e-learning that in some patients, the pulse oximeter may not be the best way to measure oxygenation levels.

However, patients who are already showing severe symptoms of this disease have to be hospitalized. They have to be monitored for conditions such as pneumonia, respiratory failure, etc.

Technical pharma e-learning has proved to be useful for doctors in reporting patients who showed the Covid-19 symptoms. They first had to inform the infection control employees in their hospitals so that such patients could be tested for the disease. And once he/she tested positive, the test results had to be provided to the local health department.

This is how doctors got the required information from technical pharma e-learning during the pandemic.

 

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