Banking e-learning is a valuable resource for such institutions. It’s because due to the massive foray of technology in this sector. Apart from employees, the banking customers also need such training to safeguard them from so many frauds. Due to cashless transactions happening everywhere, customers are likely to leak their ATM pins while withdrawing money. The customers should make sure that they don’t write the PIN anywhere, especially on the back of the card.

What is skimming at ATMs?

Skimming is the act of stealing money from fraudsters through your ATM cards when they get unknown access to your PINs. Such PINs are revealed to them because they install a small device called a skimmer on the card slot of the ATM machine. So when you insert your card into this slot to withdraw some money, this device scans all your card’s details and when you have mentioned your PIN on it, the risk of losing money is high. This skimming can also happen in restaurants where you use your card to make bill payments.

Even when you have not written the PIN on the card’s backside, the scammers can know it when you enter it into the ATM machine while making a transaction. The wireless skimmer device then transfers all the PIN details to the fraudsters. So, before leaving an ATM, make sure that you click the Cancel button on the ATM machine. Also, tear the transaction slip so that no one can know your card details. Apart from a skimming machine, there could also be cameras installed at a bank. So always cover the keypad of an ATM machine with your hands while entering the PIN. Hence, banking e-learning is important for customers to conduct safe ATM transactions.

Skimming happening in hotels and gas stations

A powerful method of protecting yourself from skimming is that when you provide your credit card for swiping on a POS machine at a merchant outlet like a restaurant, make sure that it’s done before you. Don’t give away your card to a server for making payments. This way, your card won’t be swiped in a skimming machine by malicious servers to get card details through its magnetic chip which they can use to produce fake cards. They can also retrieve the PIN through hacking or produce counterfeit documents like a driver’s license to confirm identity. Also, register for SMS alerts with your bank, so that any unauthorized debit transaction comes to your notice immediately.

When hotels have unscrupulous employees who use customers’ debit cards on skimming machines their reputation gets affected and they can even face lawsuits when customers are robbed of large sums. But some employees don’t know anything about skimming and are tricked by their colleagues into using such machines. Hence, banking elearning is useful for such naïve employees.

You can detect a skimming machine at a gas station also when you twist the card reader and it’s loose. The skimming machine could be installed inside the gas POS machine. The keypad could also be loose because it has been placed on top of the real one to capture your PIN.
Elucidate customers through banking e-learning

The best way is to educate customers about skimming is through banking e-learning

This ensures that they don’t conduct any online transaction using their debit card without entering their OTP. This kind of protection makes sure that anyone who knows the debit card/credit card credentials and PIN can’t withdraw money without having access to the customer’s registered mobile number with the bank where the OTP is delivered. Also, it’s better to keep the phone locked at all times. Nobody should be able to access your phone without knowing your swiping patterns or passwords or fingerprints.

Banking E-learning is also useful for hospitality employees

Hospitality is also a major sector where such skimming happens. Hence, employees must be trained on how to protect customer’s money. When employees are trained and see a fraud, they must report it to authorities. They should be explained the risk of theft in such situations because they can lose their job. Hence, they should be trained about ethics and how their morality must be included in their duties.