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27 Jul 2023
L&D
Blogpost, eLearning creativ technologies 0 comment

How can AI help L&D in a company?

Artificial intelligence can be used in many beneficial ways to leverage the power of L&D. In the following ways it can be useful to create better solutions for learners.

  • Easy search results:

Content tagging is useful for learners because it helps differentiate the content. AI can tag the content as per the keywords contained in it. So, when a user enters a particular keyword in the search bar of the LMS, he can get the desired results. All this is possible through AI which analyses the content carefully and checks what keywords can be used to describe it. This is the keyword extraction strategy used for content segregation.

AI can also segregate the content as per the named entity recognition method. This involves assigning tags to the content as per the names and the places which are a part of it. So, when the user wants to get more information about a certain entity, he can use AI to do it. Apart from the above two methods, AI can also use the images and the videos contained in the content to tag it. It can use the title of the image to know what the content is all about.

Since the learners can easily access the content through the use of AI in the LMS, it reduces the workload of the admin. Apart from that, since the searches are made quite easy through the use of AI in the LMS, there is greater scope for just-in-time learning because the learners can easily get information. With AI-based algorithms working to deliver the search results to them, they learn immediately leading to better outcomes for the company. They don’t have to scroll through the entire content trying to find the relevant results.

  • Fair performance review:

Artificial intelligence is also useful when it comes to evaluating skill gaps. The AI can also be used to check whether there are any skill gaps in any employee’s performance so that proper training programs can be created to help them in time.

Without AI, organizations have to spend a lot of time creating the proper employee evaluation forms and using them to get relevant data. Then it again expends hours to go through that data. AI, on the other hand, creates forecasts of employee performance based on the current performance data and how will the employee perform in the future. But AI can ensure that the performance reviews don’t have any element of partiality in them.

Managers may give a positive opinion about someone based on favoritism. Therefore, there is no bias in the AI-based performance reviews.

When such gaps are analyzed, it becomes easier for a company to design proper training programs for its employees.

Managers can have a prejudice against an employee apart from that it’s not possible for them to conduct performance reviews for so many employees, it’s exhausting for them. It’s also tough for them to fill out forms about the performance of so many employees because they don’t have such knowledge. They can’t analyze the performance-based data of so many employees.

But with AI, it’s easy for such forms to be accessed by everyone who is in touch with an employee. When the employee’s performance data has been collected from different sources, there is less scope for wrong data getting collected. Therefore, when data is collected through AI, true feedback about an employee’s performance is received.

When the future performance of the employee is predicted through AI, it can give the management an accurate idea about his performance gaps and what to do about them. They can also set realistic training goals through L&D for him.

  • Easier learning in L&D:

AI can be used to provide better search results for learners based on their usage in L&D.

This technology can also be used to help those learners who have hearing impairments. It can create subtitles for them so that they have an ease of understanding the content. When AI is used in the LMS, it leads to better experiences for the learners.

The standard operating procedures can quickly be created with AI-based algorithms so that users can quickly consult them and solve their work-related problems.

AI is also useful for getting better tracking data from the LMS, implying that the company can take better decisions about its use. It can also get insights into how well the users are responding to the eLearning content. AI can be helpful in creating content in the appropriate format for learners. Suppose the learners want to see simulations of a theoretical chapter, it’s possible with AI. This ensures that the learners are able to understand the tough concepts quite easily.

When the LMS admins in L&D, don’t have time to check the assignments given by students, AI can do the same tasks quite expediently and efficiently. This makes sure that the admin and the instructors are relieved to do other work.

19 Jul 2023
elearning development company
Blogpost, eLearning creativ technologies 0 comment

Checklist before hiring an eLearning development company

The eLearning is taking a lot of time from companies these days. But L&D being the source of the lack of employee productivity might not be true. Sometimes, the solution is not L&D. In fact, companies need to dig deep to find the underlying causes of their problems. Companies need to hold meetings with employees to know what’s bothering them.

There might be an increase in the errors committed at the workplace due to the wrong information with the employees. This can be rectified by developing simulations to correct the procedures.

eLearning is not the answer always:

But sometimes, employees might be lacking the motivation to work properly and take the L&D seriously. That’s where the root cause of problematic production lies. Since employees don’t have any motivation, they need monetary benefits and promotions to make them perform better. The following checklist can help a business in choosing the proper vendor for the eLearning project.

  • Needs analysis:

The companies should conduct a needs analysis to know what they seek to improve through training. If they have the needs analysis done properly, they can know that the training can’t or can’t fix anything. So, they won’t invest money in training unnecessarily. The needs analysis phase also allows the company to set clear goals through training.

Companies must have an eLearning consultant to help them with the needs analysis phase of training.

  • Process Transparency:

Process control is also important for a company because it needs to see whether the project is getting developed in the right time.

When the clients are given process control, they have information about every step of the project. This is important so that they know how each step is getting carried out. So, the clients and the eLearning consultants don’t have any confusion about any level of the project. The clients must have complete information about which authoring tool will be used for the design stage of the project and apart from that, they must also know who is involved at every level.

  • No hidden costs:

Financial control is also important because the client has a budget set for the project. When the cost of the project is more than the expectations of the client, then he can back off from the project. This can happen when the clients discover that the project has some hidden costs about which they were never told. But when the client has been told about all the costs at the onset of the project, he knows how much the project is going to cost him.

  • Previous work:

The eLearning consultants should only be hired once their previous samples have been seen by the clients. After seeing such courses, the clients get to know whether the vendor can produce the quality expected out of him. He gets to know the technical caliber of the vendor’s team. Once he has seen the samples, he knows to what extent the vendor can use the authoring tools.

Also, before choosing any eLearning development, it’s better to see whether they will allow you sufficient creative freedom in the process.

The clients should be allowed to provide the consultants with feedback so that the results are the best. Such freedom is important to see whether the eLearning consultant is creating the project correctly as per your needs and requirements. Before development, it’s important to check whether the project echoes the brand statement of the company. It should also have been developed after a comprehensive needs analysis. Hence, it’s better that the storyboard must be approved by the client before the eLearning course is developed.

  • Proper team:

The eLearning consultants must have a thorough understanding of the way a project must be handled. He should know how his clients expect the project to be taken care of. The vendor should have a complete understanding that it must have a specific team allotted to complete the project and it should not hire employees on a contractual basis who quit whenever they like.

If the vendor does not have a proper team hired to take care of the project, it should not undertake it because it can cause problems when the project does not get completed by the deadline and as per expectations. Moreover, the client must know whether the vendor has understood the project’s needs. The elearning consultant also must be ready to deal with the feedback of the client and make revisions if required.

  • Teamwork between the client and the vendor:

The cooperation between the eLearning development company and the vendor is also inevitable. The process needs to have a proper structure. When the project has no structure, and there is no planning done by the client and the vendor, there can be over-inclusion of content. Often the SMEs on the client side want to include everything they know in the project, which can backfire. The audience engagement will be too low. Hence, the aim of the eLearning vendor must be to design a streamlined course that includes the necessary information without going over the top. Therefore, there should be a team in the eLearning development company to deal with the client.

The eLearning development company must have a project manager who must check the storyboard before it is put into development. The instructional designers with an eLearning development company can help the SMEs ensure that the eLearning modules are of the right size and that the learners are not burdened with information. The instructional designers on the vendor’s side have a more learner-centric approach which is needed by the client for eLearning. They know the importance of learning as an experience and save the client from wasting time and money on developing irrelevant and long modules.

In the end, a good vendor does not give importance to quantity over quality. He makes sure that he quotes the right time for the development of the project before proceeding forward. When you are selecting an eLearning development company, it’s crucial that the price is not the only consideration.

It’s because the company might allow the resources only to you and take many projects in order to save costs, therefore, the end result might be that the developed course is not of an expected quality. But when you have certain parameters in mind and take time before choosing an eLearning development company, it can be beneficial.

14 Mar 2023
customer training for products
Blogpost, eLearning creativ technologies 0 comment

How to promote customer training for products? 

Customer training is genuinely needed by companies to sell products. Without proper training, customers can’t use products, especially the impeccable software that is getting released into the market every day. The customers have problems using the SaaS products and hence need training videos. Most of these new products are beyond the understanding of customers and they get confused while using them. The entire efforts of the sales team get wasted once customers don’t understand the product after buying it and ask for refunds or they give such word-of-mouth publicity that everyone refuses to buy it.

Benefits of customer training:

Companies should not look at customer training as a way to boost sales; rather they can get a lot of impetus in the market once customers can do something useful with the product. Customer training can make sure they stay with you in the long run even if competitors are providing them with better offerings. 

  • Customer satisfaction:

When customers are trained about the product, they can use it effectively. The customers can know how the product will help them solve their needs and they have not wasted their money. When customers are trained, the client support conversations are reduced needing to hire lesser customer support executive staff. 

  • Product advertisement:

The biggest benefit of customer training is that the customers will opt for a renewal of the subscription and you won’t lose them to new players in the market. Customer training is also a way to advertise and create brand awareness. It ensures that customers get knowledge about the product and its benefits.

Although customers can be given training, it needs to be localized so that users all over the world can understand it. Also, customers can be given certifications after they have completed them.

How to ensure customers sign up for product training?

Well, the biggest hurdle companies can face is how to lure customers into product training. This can be quite challenging if the customers are working professionals and face a lack of time.

  • Offer credits for training:

The companies can offer customer training credits which means they can get cash for credit. So, whenever they have credits, they can buy a product at a discount. So, the more the training is completed by a customer, the higher the discounts he can earn.

Companies can’t take money for training because it can act as a hindrance to software usage by customers. This is also troublesome in the case of corporate customers because the company needs to fund such training and hence consent from the finance department is required.

  • Provide certification:

When software companies have a great certification it acts as an encouragement for the customer, because they can show it off to their colleagues. So, they take more interest in the content. They can also get better career opportunities if they have such certifications in their resume.

  • Send emails:

The customers can be sent automated emails about new courses getting launched. The companies can include a small trailer of the course in such an email so that the customers are attracted to it. But the trailer needs to be interesting, so you can ask your elearning vendor to create it who can add all multimedia effects to it. Also, whatever LMS you are using for imparting training to corporate customers, make sure it has a chat option so that if the consumer has problems despite seeing the demo, he can contact you without wasting time. Round-the-clock support by agents is very important.

  • Host webinars:

Webinars can also be used to entice customers. They can get comprehensive information about the product through them. Webinars can be used on a long-term basis to show product demos to customers. They can easily see all the features of the product apart from how it works.

For corporate customer training, it’s extremely important to convince the managers. They will get appraisals once they introduce a new software product in the company which leads to increased employee productivity. Hence, a company must canvass the managers about the importance of the implementation of their software. Moreover, companies can send emails to managers about new training courses becoming available.

Also, every customer does not need in-depth product training. They need shorter videos. If there are customers who need more detailed knowledge of your products, build longer videos for them. 

How to track customer training?

Companies can also ensure that they are using CRM software which gives them complete insights into which customers are logging onto the LMS and which are not. This is because if customers are not interested in your products even when you are ready to explain them, they are now using other products.

07 Mar 2023
corporate elearning
Blogpost, eLearning creativ technologies 0 comment

How can corporate elearning be suited to an employee’s personality type?

Employee attrition is a huge problem for companies nowadays. The pandemic has changed the opinions of employees about their jobs. They have started valuing their time more. Hence, they have no likeness to the corporate culture, which requires them to commute to the workplace. The employees, therefore, want flexibility as far as the work schedule is concerned. They want a hybrid or a complete work-from-home work routine. Companies are now dealing with an employee-centric work market, so they have to offer employees better work hours and stop being rigid about 9-5 work hours. The companies also offer corporate elearning programs to employees to boost their morale.

Why work from home is getting popular among employees?

The reason why employees are choosing to work from home is quite different from earlier. Now, the reason to do so is longer social distancing, which was the main reason in 2020(57%). But the main reason in 2022 is that people no longer want to transport daily and enjoy the comforts work from home offers (76%). Also, commuting is a major problem because the office is far from the house.

Why some employees still insist on working from office?

Workers, however, prefer working from the office because, according to them, productivity declines while working from home. This is a grave concern. This is true for workers whose work can be done remotely but who still prefer to go to the office (60%). Lack of a proper working infrastructure at home is also another reason workers enjoy working from the office (21%). Employees also attend offices because senior colleagues put pressure on them for doing so (9%). These workers also feel that if they are working from home, they would be denied opportunities for promotion (14%).
Those with college degrees are more likely to work from home than those without one.

How to stop employee attrition?

If companies want to stop attrition because employees prefer companies that offer them work from home, it’s time to listen to them so that they start returning to offices.

The company’s leaders should give importance to the employees’ ideas. Employees start applying for new jobs when the leaders don’t listen to their opinions. The employees also need promotion at the right time. An employee cannot be taken to higher hierarchy levels until he lacks the skill for further promotion. This is described in a theory given by Canadian Dr. Laurence J. Peter.

At the highest level, when an employee lacks skills, corporate elearning can prevent him from leaving the company (the Peter Principle). With the right training, an employee does not shift to another company offering training to retain him.

What is psychometric profiling?

Psychometric profiling is very useful in making sure an employee is promoted. It can ensure that the employer is useful in understanding the weaknesses and strengths of every employee and how to use them for a company’s advantage.

How can such profiling aid in designing corporate elearning?

Once the company identifies an employee’s psychology, it can be used to train him for a role. When an employee is not suited for a role, he cannot give his level best performance. He is also not so attached to the company because he has no job satisfaction.

Psychometric profiling is a great tool for companies for preparing corporate elearning courses because it measures employees’ mental abilities and whether they are enough for a role.

Such profiling is done by HR to check the personality type of employee during the initial rounds of candidate selection. Well, they measure a candidate’s aptitude required for a job and these questions are not objective-type questions. The personality type of employee reflects his commitment to work.

Which personality type likes online learning?

For example, there are two basic personality types, type A and type B. Type A personality type is quite aggressive, whereas type B is quite relaxed. A company must see that the right training is developed for both personality types; otherwise, there can be high employee attrition. The Type A personality type pays attention to details and is competitive. Hence, they are suited for jobs that require high planning, like an event coordinator. Type A personalities are also quite hardworking because they are detail-oriented, so jobs like operations manager are perfect for them. Type people also don’t talk to anyone else who is not related to the task at hand, whereas type B is quite sociable.

They are committed to working but have a relaxed attitude, so they feel satisfied in what they do. Even if a plan does not work, it does not affect them much. This is not true for a Type A personality who goes to lengths to complete a project within deadlines.

Type B people are quite good in sales because they understand people and like listening to them. All this is revealed in the psychometric profiling of a candidate. Type A personalities are not suited for sales jobs because they’re choleric by nature and hence get irritated when a customer asks too many questions.

Inclination of Type B towards online classes:

Generally, the Type B personality does not have problems in self-paced classes, but the Type A Personality can have doubts and hence require a group discussion to find answers in time. Type A personality wants no delay in getting their queries resolved online but needs timely answers. Such personality types feel stress more than others and are always rushing. Hence, timely resolution of their problems is quite important; they simply can’t wait. 

Since Type B is more adaptable, online learning is suited for them. But this personality type has a calm and lazy temperament and hence might have trouble submitting assignments and completing courses on time, and hence they need a push. They are extroverts, but all social interaction is diminished in online learning. Hence, all this needs to be considered while curating and developing corporate learning for employees.

28 Feb 2023
ethics in leadership training
Blogpost, eLearning creativ technologies 0 comment

5 essential points to ethics-based leadership training 

Ethics-based leadership training is necessary for managers because it guides their actions. It can enable them to take correct choices.

Leaders are often caught in complicated situations which require them to think morally. Their decisions can impact behaviors and force employees to even quit the companies. Furthermore, they have to take altering decisions like what should be the actions and who should take them. Leadership training based on ethics can teach the following things: 

  • Taking tough decisions:

For example, leaders often have to take hard decisions to fire people. This can impact the livelihood of these people, and they may often have trouble finding jobs in other companies. So, what should a leader do in such a situation? Even promoting an employee because of his good performance or distributing bonuses are controversial decisions that can land a leader in trouble. When a leader fires people, it affects his image in the company and makes people wary of him. People can become scared of the leader and become sycophants. 

  • Being rational:

See, a leader as to decide based on facts, not on his emotions, whether he likes an employee or not. He has to calculate the risk before firing someone. When ethical training is, imparted, leaders get an insight into justifiable behavior. It helps them modify their behavior in the right direction.

Leaders must get more rationality from ethical leadership training rather than just knowledge. 

  • Inspiring ideal behavior: 

A leader has to become a role model for others and always make correct decisions. People emulate the personality of leaders to get ahead. As such, he can’t display wrong behavior in being loud or hiding things. 

The leader has to set the correct example for others, which is why he should value transparency. Hence, employees should be encouraged to talk so they can be open about them if they are facing a problem. But the leader should know where to stop as far as the transparency thing is concerned because employees don’t need to know everything.

That is also another ethical dilemma that leaders can learn to resolve after leadership training.

The leaders have to ensure that employees give their best to the company, but it’s also their job to create the right atmosphere in the company. As far as setting the tone of behavior in the organization is concerned, the leaders have to think about the organizational values and their own values too. A leader should be creating a paradigm before people take their work ethically. This can be done when the leader performs sincerely and respects his work. 

  • Reacting to necessary situations:

    • Such training can help dealers navigate through critical situations with ease which is crucial for them: 

First of all, they have to prepare in advance for such situations. When they have already thought about a situation, they know how to react to it. Sometimes, reacting to a situation at the spur of the moment is not helpful. Leaders don’t act impulsively when they know what’s to be done in such a situation. For example, they have to think before whats to be one when someone is about to be fired, should the situation be disclosed to him so he can start looking for a job.

When leaders act rightly in such situations, they also prep up other people on how to face such scenarios. 

When decisions like firing up someone have to be taken, a leader has to evaluate all the evidence against him. They must gather as much information as possible and judge whether firing someone is right. 

Leaders can also consult others before taking a decision. When deciding, a leader must consider whether it will be taken easily. If it isn’t, then they must ask other people for advice who are in senior positions in the company before taking such decisions. People in the senior management have often taken such decisions before and can guide the leader about such unpopular but necessary decisions. 

A leader must be bold because sometimes he has to make decisions that place other people in trouble, like losing jobs. But that does not mean he refrains from taking such decisions. But a leader has to do what is in the organization’s best interests. Leadership training teaches a leader to base their actions on logic than emotions. Only then can they keep calm about such decisions rather than bothering about their growing unpopularity due to such decisions. 

  • Being ethical and not crossing the legal limits:

Leadership training should train such people about a company’s core values, and every business decision must be aligned with them. It teaches leaders not to ignore such values and to have a herd mentality that if everyone makes such choices, why should they not?

Ethical leadership training is all about making the correct decisions and not always thinking about the profits. It’s because making any wrong decision just considering the bottom line can affect the company’s image when it gets mired in controversy. 

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He was a German psychologist who is known for discovering the forgetting curve. According to this curve, the biggest decline in memory happens within 20 minutes, and then 1 hour.